Is the anyway to auto-assign unassigned request after a particular period has passed.  We needed to do this mainly for requests submitted via email, these are usually handled(assigned to techies) by the service desk coordinator, but in cases where she is not at her desk, or if she misses a request, that request may remain unassigned until it violates the SLA. We prefer not to  use the normal technician  auto-assign feature because we have a lot of support teams and the service desk coordinator needs to allocate the call appropriately.

Thanks.