ADManager and ServiceDesk Integration
Hi, We use Service Desk Plus to notify our team of a new user request. We are starting to use ADManager to create the user, is there a way to integrate these two and automate the user creation? If not, is there a way to have ADManager update the request in Service Desk?
API questions
Hi, Im trying out your API and is having some problems. listDeviceTemplates is not showing all the fields needed to update the template or to know what oid is mapped to what template viewDeviceTemplate is not showing anything but a empty field named: configData i was hoping to get detailed information about the template... updateDeviceTemplate has a depricated/faulty documentation. it says that these are req. fields: category=switch vendor=3com IconName=switch.png isOidUpdated=no oidStr=.1.3.6.1.4.1.43.1.8.41
Responded by time and Request Time
We use Zoho reports for some of our Analytics and noticed some strange numbers when looking at an average time for technician response hoping to get some information. First is Assigned Time: Why is the Assigned time getting updated every time there is a status change made by the technician. It results in the Resolved time and Assigned time being about 1 second apart in reporting. Second is Responded time: How is this calculated? When does this get triggered. We are having a hard time getting a
Selected time "TODAY"
When the user selects "TODAY" in a datetime picker, it saves 00:00am automatically. I would like to know if it's possible that the selected time could be the start time of the workday. thank you.
Linux CentOS parition details
Hello i'm using standard snmp queries provided by opmanager, but i've some monitor (Partition Details) that are wrong , how can fix that ? (Linux CentOS 64 bit)
SMS to author
Is there a way to send SMS to author for notifying about status task?
Self Service Portal as part of Sharepoint Intranet page
Hi Is it possible with newest version of Servicedesk that Self Service Portal would be part of any Sharepoint page ? I would like to integrate that with our Intranet page for higher visibility for the users
Can not send tikcet for each BU when use Email internal
Dear Support, I have configuration email diffirent for BU. But when I use email internal send ticket the Support center always create ticket in BU default? Please support me configuration that?
Unable to merge
Guys, Me and my collegeau cannot merge tickets anymore. Following error pops up if we try to do so). It happens with all tickets, not specific ones. Can u take a look at it. With regards, Sven
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Scheduled time for script monitor
Hello i would like to know if is possible to schedule a script monitor, i mean if is possible to set a time (HH:mm) for a script monitor. Regards Franco
Not getting health state of DB connection pool and thread pool
We are not getting the health state of DB connection pool and thread pools, they are shown as grey rather than green. Please help
Is it possible to customize the Service Icons?
Dears, I would like to customize Service Icons, is that possible? I know I can customize Service Categories, but the Services in particular all have the same icon. Kind regards, JS
Change Approval notification
We'd like to be able to show who actually approved a Change Request. In our environment we have 3 people review and approve a technical change (CAB) separately. When the 'approved' email is received it shows a) the change is approved (when it has only been approved by one person) and b) only the comments (not whom they were from). This seems like a quick feature add to include the Approver field in the notification template. SD 9217 Enterprise MS SQL ------------------------- Canada
Multiple Assets
Hello, I have a script that is collecting information and submitting automated email requests. Sometimes these emails will have multiple assets that i need to get into a ticket. How can i get multiple assets to be parsed via email commands? I am using Service Manager 9.2 Build 9207 I tried to add a separate command for each asset, but only the second asset updated @@ASSET=05015@@ @@ASSET=05007@@ I tried putting in multiple assets separated by a comma, but only the first asset updated. @@ASSET=05015,
Can't get reports about custom fields
Hello, I have a problem to get reports about custom fields I have created under a specific service category. The report says that the fields are empty, but they aren't. When I create the same custom fields under the "Common fields" category everything works fine. Is that a bug? (We use the latest version of SDP.) Thanks for your help!
Bulk User Creation is poor at detecting empty rows or columns
I have HR users who submit CSV files for bulk user creation. More than 50% of the time, ADManager gives a verification error on a row or column that is blank. Also, the csv sometimes will not even upload because it claims "Empty Header Data" on a column that is blank. I think ADManager should be better at detecting blank rows and columns and automatically excluding them. Thanks, Daniel L.
Can not create ticket for each BU in Support center
hi
9231 Upgrade - Interface Query
Hi, We've just upgraded to a later version and when requesters and technicians (Not SDAdmin) logon their view in Chrome, Firefox etc. is a bit strange as they get a New Issue instead of an icon, and it is confusing and messy......and I was wondering what might cause this ? Note: This seems to occur when incident and service components are kept separate. "Combine incident and service templates listing for the service" is No. If you combine them it seems fine. Has anyone had the same issue or a solution
Integration with Citrix Xenapp
Is it possible to have the GINA hook on the Citrix Xenapp login screen so that users logging in from ouside the office can unlock/reset their passwords as well? Thanks
ADSelfService Plus vs Ldap over ssl
Hi everyone I have an ADSSP product version 5318 in production. When a user try to change his Windows password through the ADSSP portal it doesn't work. it display a green message that "the changing password was successful" but nothing happened on my DCs, the new password is not stored in the AD and the attributes like PwdLastSet not changed. for security reasons, we cannot enable WinRM service on our DCs. We should go with Ldap over SSL as recommanded also by ADSSP support. Our Windows Certificates
Local AD Cached password
I need some help configuring local cached password update via VPN (GINA/CP). We have a mixture of users using cisco, windows and Fortigate VPN clients on their machines. What are the parameters for each client? Are you limited to configuring only one? (The location information disappears from the other two when you save one.) What PORT number are you supposed to enter 10000? Is there a default location for all windows clients? We have a mix of Windows 10 & 7 & XP. I can update the password using
HTTP 401 Error on login page.
Not sure what's causing this, but it started yesterday morning, for no apparent reason. The Admin login page still works, and if I turn off SSO and hiding the admin login, it works fine. Except that I really need SSO for this solution to be worth anything to my organization. Any suggestions?
Overwrite ADSelfService reports instead of creating new folder for storage
Hi The way the ADSelfService scheduled reports currently work make them impossible to link to. We run a daily report on soon-to-expire passwords and it would be very useful to write them to the same location with the same filename every day. We could then have a nice simple script to copy it over to another location for use on our intranet. As it stands with a new folder for each day, and then a folder, the name of which includes the time the report was run, for each report type, linking to or copying
How can I remove junk Metro apps?
When I manually build a machine I run a script while logged on as the local administrator that removes many of the extra Windows metro crap. I would like to accomplish the same thing using DC-MSP but have not yet figured out how to make it work. I'm open to solutions that don't include my script but work with DC-MSP and wondering how others accomplish the same thing. Here's what I normally run... CD %SystemRoot%\system32\WindowsPowerShell\v1.0\ powershell.exe "Set-ExecutionPolicy Unrestricted -Force"
Auditig of process creation and termination
ADAudit Plus Process tracking report is not working. Auditing of Process is enabled in the domain and able to see events 4688 and 4689 in the server event log. But nothing showing up in AD AuditPlus process tracking report. Please advise.
Missing patches from Desktop Central
A colleague has somehow disabled Java updates from being displayed but I can't for the life of me figure out how enable them so I can approve or decline them again. Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Comment remplacé mon certificat SSL wildcard après expiration?
Bonjour, Avez vous une procedure pour remplacer le certificat SSL dans TOMCAT ? J'utilisai le wildcard de ma compagnie mais il a expiré, j'ai voulu le remplacé par le nouveau mais l'application ne fonctionne plus depuis. Merci d'avance pour votre aide Etienne MICHEL Administrateur systèmes Quebecor
URL to search in Solutions
Hi I am doing a function for a customer where I would like to be able to build up a URL for a search in Solutions. If I am searching for e.g. "ServerX failure" in Solutions. I would like to do the same search doing something like this with a URL: mydomain.com/SolutionSearch.do?searchfor="ServerX failure" Is this possible? Regards, Calle
Reports
Hello, Do you have a query that I can run a report to export all open and on hold ticket and include all the conversation emails as well as attachments?
App Distribution
I have completed the steps in regards to the IOS App Management link for app distribution without a Apple ID. But I'm still being told by the event log that my app distribution command is not executing because it needs a Apple ID. https://www.manageengine.com/mobile-device-management/help/app_management/ios_app_management.html I have exclusively set the token to install apps with out a Apple ID. But I' am still getting the execution failed status as seen in the first picture. I have also confirmed
District Managers and their sites of responsibility
I work for a company that has District Managers that are in charge of multiple locations (sites) that they wish to be able to view any or all open tickets for their locations of responsibility. Is there any way to do that in ME ServiceDesk +? They are not technicians so I am not going to allocate them licenses so that they can do that like a tech would.
Use urls (subdomains) to point to either Servicdesk or Desktop Central on same server
Hi First of all, this might be a basic question and I am very unsure about the terminology to use regarding this. I currently have Servicedesk MSP installed and running on a windows 2012 server which I connect to using a URL servicedesk.mydomain.com on port 80 This works excellent. I am now going to install Desktop Central MSP on the same server running on a different port, say 8080. (I know that you may use Servicedesk MSP integrated with Desktop Central but this is not what I want to do right now.)
Juniper Devices
Has anyone tried to create Juniper device templates for the recent stuff? Daren
Field and form Rules
Hi, I want to create a field and form rule that will clear a user defined pick list field when the category field is changed on the request template. I've created the rule but not sure on the script itself. So the rule: On Field Change Rule Name: Clear Field Event : On field Change - 'Category' Conditions Null Actions Execute script The Picklist field I want to clear is UDF_CHAR3. Thanks
Form / Template DB Question
Hey All, When we make changes to an existing form / template or create new forms / templates is there a DB table those changes are stored in, and can it be exported and reimported? If yes, then what are the DB details we need to find this information? Jeff Day
Delete Warrant Expiry Date from Rest api
Hi, I wanna update or delete Asset's Warranty Expiry Date from rest api xml. But we couldn't achieve this. Is it available by using Rest api? if we send update parameter it needs value? But what kind of value should we send by api? Thx.
Cisco 3850 Series Switch Device Template
Hi, Someone please share the Cisco 3850 Series Switch Device Template. Thanks, Ramesh
Installing Free Trial and then Purchasing
Hi, Is it possible to install the free Trial and then after purchase upgrade the existing installation to the paid version , or would it require a reinstall and reconfig after purchase? Lewis
Setting time in Business Rule
I'm proposing for a start time and end time in business rule. Eg, having the ability to set an out of hours business rule so the business rule will only be activated during the set time.
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