What is supported in November 2016 - Patch Tuesday? status update
Hi Folks, Greetings from Technical Support Team. Since many customers are getting confused with this month's 'Roll-up' patches and the release process (November 2016). Here is what the team has done for a better understanding. A security-only quality update Bulletin ID Released Updates (KB) MS16-130 * 3197867,3197873 MS16-131 3197867,3197873 MS16-132 3197867,3197873,3197876 MS16-134 3197867,3197873,3197876 MS16-135 3197867,3197873,3197876 MS16-137 3197867,3197873,3197876 MS16-139 3197867 MS16-142
How to get the Free MIB Browser
Everything I try to do to download the MIB Browser fails It first required me to logon with an account ......I did that Now every time I try to download it redirects me to the tool blog so I try to download it from there and I the same thing happens
OpManager agent
Hello i've some Linux servers that for security reasons are unreachable, i would like to know if exist an agent for linux that send information to opmanager (like CPU , MEM , Disk Space) Regards Franco
Custom Script to clear/delete data Telephone attribute for expiring/disabled account
Hi Support, Please I need your help in creating custom script to clear/delete data Telephone attribute for expiring/disabled account. Appreciate your support. Regards, Ryan
Unknown Error. Code : -2145124329
We a running Build No:92093 and we are often getting a error when trying to install patches of Unknown Error. Code : -2145124329 Rebooting doesn't fix it. Syncing the Vulnerability DB hasn't helped it. What's the next step?
backUpData.bat
Hey All, We are running 9226 and looking to use the backupdata.bat, however what is included in this .bat file? Does it include images from requests? An outline of what is included in the backupdata.bat file. Thanks! Jeff Day
MSI Software Deployment
When i launch my MSI standalone, the package does its thing and then exits (0) When i launch my MSI via Software Deployment, using MSI, Desktop Central executes it and reports back a status successful before the package actually finishes. My question is, how does desktop central execute the packages and why doesnt it wait for the package to end before reporting a status back to the main server ?
SDP closed request performance trend report on Zoho Reports
Has anyone been successful at creating a TREND report in Zoho Reports to display trend reports for closed request within a time period? The Trend reports I have been able to setup are not true reflection of the of the trend. They calculate percentages on the value DISPLAYED on the report and not on the total request count. Support has been unable to provide a solution to this. Has anyone else had any luck with this?
Netflow Analyzer v.12
Hello, I've install Netflow Analyzer , configure the devices to send netflow data. and: 1. I see that flows are received by analyzer. 2. I see the amount of traffic but, i don't see any details such as conversation, etc.
URL Monitoring Service Down when Website is Ok
Regards, I have a website monitoring and I'm receiving alarms indicating that the URL Service is down (reason: host is unreachable), but when entering the URL in a browser I can connect to website. I appreciate you cooperation to fix it. Best regards, Johan Mateus
Tickets being assigned to technicians who have been excluded ?????
HI guys, Can anyone explain why this might be happening? Thanks
Office 365 survey: Take this quick survey to help us help you.
Ever since we released our Office 365 reporting solution, O365 Manager Plus, we’ve been continuously improving the product and adding new features. Hope you all know that O365 Manager Plus now comes integrated with AD360. In order to make it even better for current and future users, we need to understand what your current plan is and what you think your future with Office 365 will look like. For that we are conducting a survey. It’s only 10 questions and won't take more than a minute to complete.
Office 365 survey: Take this quick survey to help us help you.
Ever since we released our Office 365 reporting solution, O365 Manager Plus, we’ve been continuously improving the product and adding new features. In order to make it even better for current and future users, we need to understand what your current plan is and what you think your future with Office 365 will look like. For that we are conducting a survey. It’s only 10 questions and won't take more than a minute to complete. We are grateful to everyone for taking the time to complete the survey. We
Office 365 survey: Take this quick survey to help us help you
Ever since we released our Office 365 reporting solution, O365 Manager Plus, we’ve been continuously improving the product and adding new features. In order to make it even better for current and future users, we need to understand what your current plan is and what you think your future with Office 365 will look like. For that we are conducting a survey. It’s only 10 questions and won't take more than a minute to complete. We are grateful to everyone for taking the time to complete the survey. We
Office 365 survey: Take this quick survey to help us help you.
Ever since we released our Office 365 reporting solution, O365 Manager Plus, we’ve been continuously improving the product and adding new features. In order to make it even better for current and future users, we need to understand what your current plan is and what you think your future with Office 365 will look like. For that we are conducting a survey. It’s only 10 questions and won't take more than a minute to complete. We are grateful to everyone for taking the time to complete the survey. We
Office 365 survey: Take this quick survey to help us help you.
Ever since we released our Office 365 reporting solution, O365 Manager Plus, we’ve been continuously improving the product and adding new features. In order to make it even better for current and future users, we need to understand what your current plan is and what you think your future with Office 365 will look like. For that we are conducting a survey. It’s only 10 questions and won't take more than a minute to complete. We are grateful to everyone for taking the time to complete the survey. We
Availability Chart: Locked Date row
Feature request to enable a locked date row when scrolling through the list of Technicians.
ToolTip Requirements
Hello, is there a way to define the tooltip (see appendix) itself or expand with additional content. KubiM
Assets Deployed Last Month
I am looking for a query that will display all assets deployed last month. The current one I have seems to be broken. I get the following error java.sql.SQLException: Invalid column name 'Barcode'. at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) at net.sourceforge.jtds.jdbc.MSCursorResultSet.processOutput(MSCursorResultSet.java:933)
Unable to close tasks. Parent tasks status field is locked to OPEN.
Error message when trying to close task: Cannot complete child task while parent task is still not completed. We've tried to close the parent task and the field is locked. We are new to SDP so I am not ruling out user error here, but I'd like to close off these tasks regardless. The change is at the Close stage and there are some implementation parent tasks that are open & unassigned.
problem with Reply
Hello, we are experience problem when technician or requester using reply button in incident. Like, user press reply button in incident and then reply window shows, user inputs his reply and presses send, SD show incident window but with no reply added. It happens randomly. What help is to go backward and press Send again, sometime it took couple of times. Any resolution on that?
Requiring attachments be attached before submitting form
Is there a script that can be executed on form submit requiring the user to attach a document before submitting the form? Thank you!
ManageEngine AD360 - Build 4106 Released
Hello Everybody! We are happy to announce the integration of AD360 with O365 Manager Plus in the latest release of AD360 – build 4106. Feature O365 Manager Plus integration: Now you can integrate O365 Manager Plus with AD360 and get access to exhaustive reports on Exchange Online, Azure AD, Skype for Business, and other critical services of Office 365. Issue Fixed Some minor issues have been fixed. IMPORTANT NOTE: Existing Customers can upgrade to the latest build by downloading the AD360 service
Assets field population
Is there a way to stop the associated assets going in automatically, for Requesters? We have many requests which is associated to assets that shouldn't be.
Tabs/buttons blacking out
Hello, I have been have an issue where the buttons/tabs in SD keep going black. I have tried many different solutions, such as adding the site to compatibility view, checking addons, clearing cache, updating servicedesk, updating video drivers; all with no luck. The solution that manageengine support has already suggested is to upgrade servicedesk, as this fixes a bug with SHA 2, but I don't understand why this wouild be happening on only 2 specific machines. If you have had this issue, or know
Custom Script TroubleShooting
Need help in executing custom python script. I am updating a request and changing the site based on support group. I don't see anything being run. Can't find error. How can I verify that python custom script ran? Find if it errored out # This python script is used to change the Site value on a request o import sys import json import datetime # File containing request details will be stored as json object and the file path will be passed as argument to the script replacing the $COMPLETE_JSON_FILE
Automatic change status from Open to Resolve after reply from technician
How can I make it ?
Comando Email
Alguien puede ayudarme? Estoy utilizando la opción de comando de correo electrónico con muy buenos resultados, lo único que no he podido y no se si sea posible es llenar el campo Departamento para el solicitante les copio un ejemplo @@REQUESTER=Jose David Gonzalez Chaires@@ @@REQUESTEREMAIL=correo@empresa.com@@ @@GROUP=Mesa de Servicio@@ @@TECHNICIAN=Juan Gamez@@ @@CATEGORY=Aplicaciones Propias@@ @@SUBCATEGORY=Originacion@@ @@ITEM=Error en Captura@@ @@Empresa=[Fabrica]@@ @@No. de Solicitud=92929277@@
How to add PO to this report
Hello, I have a report but I would like to insert the PO number in on the second column. Would anyone be able to help? SELECT productType.COMPONENTTYPENAME "Product Type",res.RESOURCENAME,resources.SERIALNO "Serial Number",longtodate(res.ACQUISITIONDATE) "Acquisition Date",longtodate(ResourceStateHistory.STARTTIME) "Changed Date",aaa.FIRST_NAME "Changed By",rstate.DISPLAYSTATE "Previous State",ResourceState.DISPLAYSTATE "Current State",AaaUser.FIRST_NAME "Assigned User",DepartmentDefinition.DEPTNAME
Event ID 10028 Error DCOM on server
Hi, the server hosting service desk plus eventually register the error id 10028: "DCOM no pudo comunicarse con el equipo 192.168.X.X usando ninguno de los protocolos configurados; solicitado por PID bd0 (C:\ManageEngine\ServiceDesk\jre\bin\java.exe)." Yesterday has registered 74 events from 74 devices (computers and another devices, like access point, firewall, printers...) and we dont understand this behavior. NO unplugged any device at that time ;) Another days can register 0 to N.
address field in incident
The incident includes the site if selected, is there a way for the incident to include the address associated with that site?
Advanced Analytics
error massage FAILURE :Could not update the configuration settings as an exception in connecting Zoho Reports, Please check the Zoho E-mail ID, Zoho AT Key and proxy details. Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File.
How to verify if a record exists
Dear team, Just wanted to create a custom report. Let say I have 5 records supposed already logged: 101, 102, 103, 104, 105 And I want to know if they are still in the database (of course this is just an example because I have hundreds of records that I need to check) SELECT wo.workorderid, wo.title from workorder wo where wo.workorderid = 101 or wo.workorderid = 102 or wo.workorderid = 103 or wo.workorderid = 104 or wo.workorderid = 105 and I want to have something like below in return workorderid
Opmanager 11.6 vs 12.1 (info about opstor)
Hello i'm considering to install opmanager 12.1 and migrate all configuration (and license) from 11.6 to 12.1. I would like to know if 12.1 is "mature enough" to replace 11.6 or is better to continue using 11.6. Is opstor pglugin still avaiable ? i've a lot of stoages to monitor. Best Regards Franco
Telephone List on the User / Self Service Portal ?
Is it possible, for example like Spiceworks can, to create custom elements / widgets on the user / self service portal to publish a Telephone List ? For example add a widget that is a table, possibly in HTML, and populate this with a list of internal employees and their telephone numbers. Thanks.
SQL Server 2016 upgrade/db compatibility
Good day Our DBA's will be upgrading our DB servers to SQL 2016 but will be keeping our existing probe databases running in compatibility mode. Will this have any negative effect on the functionality of Opman? Regards, Mat
SQL 2016 upgrade/NetFlow db running in compatibility mode
Good day Our DBA's will be upgrading our DB servers to SQL 2016 but will be keeping our existing probe databases running in compatibility mode. Will this have any negative effect on the functionality of NetFlow? Regards, Mat
Project Management -Task Dependencies
Is it possible to create Task dependencies on Project Tasks that are not created within Milestones i.e. At the top level Task within a Project? Also, on a number of occasions now, tasks within different Milestones have had dependencies on each other, but there doesn't seem to be the functionality to create task dependencies outside the current Milestone. Is this indeed the case? Thanks
Facing issue in adding computers whose are part of workgroup
Hi Team, I am getting below error when I am trying to add computer from workgroup. The list of servers for this workgroup is not currently available Please refer the attached snap shots. Work group computer - windows server 2012 R2
Export / Import Credentials Library
Hi, We have changed the server of Servidesk plus. We need to export our credentials library and then import it into the new server. Is it possible to do this? Thank you.
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