Technician Auto Assign
Hello. We are interested in using the auto assign feature but only for one support group. Please can you advise if its possible to limit auto assign to one group? thanks in advance. James
Removing Technician Name after the Approval for any topic
Already technician left the company and still the ticket is assigning to the technician after the approval Need to remove this technician name from the approval list\ Thank you
resolution time escalation rule
Hi, Can i the feature of escalation rule set so that i can create one SLA and use rule set to escalate to the 2 different person instead of using 2 SLA.
I can´t make working Custom Trigger
Hello. I'm trying to make working a custom trigger. I want to save the id of the request into a mysql server when the request status change to Resolved. The script is in python (3.5.2) and this is my code, import pymysql.cursors import sys # Connect to the database connection = pymysql.connect(host='192.168.1.120', user='root', password='root', db='idsdb', cursorclass=pymysql.cursors.DictCursor)
Backup issue
HI Am having issue with the backup,Please found out the error. Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com Error Message java.io.IOException: The system cannot find the path specified at java.io.WinNTFileSystem.createFileExclusively(Native Method) at java.io.File.createNewFile(File.java:1006) at
Login issues?
Hello, Curious if anybody else is experiencing login issues with Desktop Central. I currently have a support case open but wanted to reach out to the community as well. The application and services are all running (successful agent communication etc) however; our login attempts are getting lost in the void. The page just churns as the authentication request dies in the background (both local and domain authentication.) This is not a new DC9 installation or setup, we've been running it for years now.
Back-up technician
Hi, I would like to request a change in SDP backup technician. Currently, the backup technician will only get assigned requests for technician on leave if the request DUE BY DATE falls within the time the technician is on leave. So, if a technician is on leave for 2 days and the request is not due until 3 days later, the request stays in the assigned technician's queue. I would like the option to configure backup technician to get applied on the CREATED DATE of the request. So, if a technician
Automation Policy - Cancelling Successive Task
As far as I am aware if an automation policy has a task set to perform an action in say 30 days there is no way to cancel it except via a work flow, please correct me if I am wrong. It would be very advantageous if ADmanager Plus could cancel the successive task via another automation policy and\or modification template. The process I was envisioning was a simple tick box to cancel the task. OK I admit it may not be that simple to implement. I work in a FE environment with 10,000 students who by
ServiceDesk hang on "Application Layer Started...." using Postgres
Hello, I'm working with a virtual machine in Azure Windows Server 2012 R2 64 bits. I installed Manage Engine Service Desk Plus (Enterprise edition) and latest and several versions with the same results. "Application Layer Started...." We are looking to replace our on-premise server with one in Azure. Any assistance in resolving this would be appreciated.
Support group removed...but not really
Hello, When we delete an unused support group, it is still selectable when you create a new request. I've removed the associated group of all technicians, but that didn't work. I can see the group listed in de QueueDefinition and Ci tables. Is the information fetched from these tables when you assign a group? Can you please clarify this mystery? Thanks in advance :-) We use build 9009.
Test email templates
Hi! I am in the proces of translating our automatic response emails from english to dutch. Now i want to test these in action. Do i need to create a new ticket myself to test these new translation or is there an easier way?
Не запускается
Добрый день, скачал с сайта последнюю версию программы ManageEngine_ServiceDesk_Plus_64bit.exe, установка прошла успешно, при запуске весит окно запуска сервиса и больше ничего не происходит. e-mail: zverev@bmp-spb.ru
Creating a technician with special rights?
Hi support, Is it possible to create a technician account that members of group A can assign tickets to and all members of group B can see and subsequently assign themselves any tickets that technician currently has? Thanks for any replies!
license count for SFlow and flexible netflow
We are planning to collect sflow from nexus 9K switch and flexible netflow from catalyst 3650 switch. We need to estimate the license count needed. Does the license count for nexus 9K equal the number of nexus 9K physical ports ? We are going to export flexible netflow from each layer2 port of catalyst 3650 switch. Does the license count for catalyst 3650 switch equal the number of layer2 ports ?
USB Block/Unblock Status
I pushed USB Block configurations to computers but no longer have the original configuration for it. Is there a way I can check the status of a computer's USB devices being blocked? Thank you,
Enable single sign on for techs
Hello, Can someone please point me to a guide to allow me to set our techs up for single sign on? I can see a few guides for setting up requesters but thats not what I need. I only want our techs to be able to log in via the client without having to input username and password. Thanks in advance
The problem with the home page. Alerts.
Hello. I have a strange problem in the new interface. I installed the trial version of the program Product Version 5.0.0 Build No 5000 I did the audit of two local domain. The user administrator on the home page, on the right side, an error warning in two domains. However, if you logged in as a different user, local or domain user with administrator privileges. Messages will not be displayed. If you switch to the old interface messages will be displayed. I have no idea how to solve this problem.
Use a Business Rule to select a Service Catalog template
I would like to use my Service Catalog template for Password Reset anytime an email comes in with Password Reset in the Subject or Description but Request Templates are not available as a selection in the Actions. Anyone else doing this or wanting to do something similar?
Knowledge Management - Solution - User not able to see a solution previously approved but with new version pending approval
Dears, Whenever we are updating a previously approved public solution, we realize that this solution stops being visible by the user, until it's approved again. The expected behavior should be that the user will still see the last approved version, until the new one is approved. There are several adverse impacts: - If a technician proposes changes without informing the knowledge manager, this solution will not be published to end users anymore - A knowledge manager can't have much time to assess
New Trap Processor
Hello i've a server that forward trap from 30 servers in this example are only two (SERVER1 and SERVER3) No Trap Parser defined for received trap: TrapOid : .1.1.1.1.1.1.1.1.1.1 Variable Bindings: sysUpTime.0: 0 hours, 22 minutes, 46 seconds. , snmpTrapOID.0: .1.1.1.1.1.1.1.1.1.1 , .1.1.1.1.1.1.1.1.1.1: rule=High System Swap Utilization, state=ACTIVE, severity=HIGH, host=SERVER1, service=APPLIANCE, alarmid=313-0920-0006, policy=SA custom Host Monitoring Policy, stat=SystemInfo/Swap Utilization, value=100%
No aparecen maquinas de vCenter 6 ; No machines appear vCenter 6
Hola, Tengo instalado OpManager 11.6 y al momento de agregar el vCenter no aparecen las VMs. Hello, I have installed OpManager 11.6 and when adding the vCenter VMs do not appear. Help, please.
Purchase Order Report
Is it possible to pull a report of Approved Purchased orders based on who approved them?
Comparision document for Firewall Analyzer Professional vs Premium edition
ManageEngine Firewall Analyzer Feature comparison between Premium and Professional editions Features Professional Edition Distributed / Premium Edition Bandwidth Monitoring ✓ ✓ Traffic Analysis ✓ ✓ Firewall Rules and URLs Analysis ✓ ✓ Attack and Virus Analysis ✓ ✓ VPN and Security Events Analysis ✓ ✓ Admin Reports for Compliance ✓ ✓ Ad-Hoc Reports and Scheduling ✓ ✓ Raw Log Search and Reporting ✓ ✓ Basic and Anomaly Alerting with Thresholds ✓ ✓ OpManager Integration ✓ ✓ Dashboard Customization ✓
Custom notification emails
Hi, Is it possible to make custom email notifications Admin > Helpdesk > Notification Rules? Our procurement specialist would like end users to be notified when the status changes on their Service request. I have a feeling that this isn't possible but I figured I'd ask anyway. Thanks.
Adding a computer
I have a computer that I cannot ad to DC. The error states "The specified network name is no longer available" I thought it might be an issue with the computer, so I completely reinstalled Windows, but I still cannot get this to install the agent. It shows up in my list of computers in AD, so I don't know what's going on Darren.
Associated Computers
What is Associated Computers in License management? You move computer there when license had been removed? What if you moved computer to Associated Computers section and need to move it back to Associate License Computer list? Are there reverse option? Please advise.
Manage Engin how to initial or clean data?
Hello, My Desktop Central has too much useless data. i can abandon all data so i would like to know whether it can inital or factory reset the Desktop Central. Thank you.
Need Query for WiFi MAC/ Could be wrong Inventory procedure
Hello We need to get WiFi Adapters MAC of all laptops in our network. I found there is no WiFi Adapter in Laptop Hardware if it not connected to AP. Same correct if WiFi connected - LAN Adapter removed from hardware We can see it in Inventory History - LAN removed when WiFi connected and versa Dmitry
How's to reset or clean useless data in desktop central 9 ?
Please help. (i just create too much testing data, then my boss want to clean it)
Certificate Chain not Valid
Hello, We are using desktopcentral (version 91113) with mdm integration (with the Forwarding Server version 90016). On the destkopcentral server we have a certificate signed by an internal CA (local only - not third party CA). This certificate is trusted by the domain. On the forwarding server we have a certificate trusted by Start-SSL, public side of MDM. Since beginning of december (build 910099 I suppose) we have an error showed in the desktop central server interface : Certificate Chain not Valid.
Patch Management not working 100%
Hello I discovered during a maintenance window that updates are not included in ServiceDesk Plus - MSP. Can somebody tell me if I have the wrong settings?? Patch management i ServiceDesk report 3 missing patches, not 32... I hope my settings are wrong...
OfficeUpdateError: Patch already installed
Hello, I have some systems complaining about "OfficeUpdateError: Patch already installed", if it is already installed, why it shows deployment failed? Can it just ignore it? Thanks, Zahid
Feedback
Hi, Is there an option to have feedback from users once a service/incident request is closed? If not can this be a feature added Thanks
Uninstall from software doesn't work
We're trying to uninstall Flash Player from the Inventory > Software > we select the radio dial next to Adobe Flash player we select uninstall we get the prompt with the uninstall switch select save and the uninstall just sits at uninstall initiated..no failure no success. What's up?
Enrollment
When users login in and go to enrollment to change settings. They put in there new number or new answers and click 'update', it goes to the "Successfully Update the Registration." screen and then it never takes them back to the main screen. Is there a way to put a timeout on that so it takes them back or add a button that says continue? That is confusing a lot of our users.
Thank you ManageEngine
Hello, I just want to say thank you to all the unseen people that make up the team at ManageEngine and in particular SDP. Although there are many issues and shortcomings in SDP is is always great to have a quick response on any issue, be it a feature request or a bug that needs fixing, no matter how silly or trivial. Thank you to you all. Keep up the good work. Regards,
Software metering
Hi, I made 3 Software Metering Rules on friday (11.04), but now (monday, 11.07) the the "Software Metering Summary" shows "No Software Metering Rules added yet" message. Software metering is Enabled. Regards Ferenc
Date and time formatting in SDPOndemand
Guys, Is it possible to do something about the way SDPOndemand handles and shows these dates. SEE screenshot below. In listviews of requests, some of these 'dates' are confusing, cumbersome and very long.... This is probably due to the way SDPOndemand handles these, as date and time seem integrated into each other as one field. Better would be to keep separate fields for dates and times. It is also questionable why some of the formats in the screenshot below, show the timezone difference, and others
Default configuration for conversations
Hello to all, is it possible in SDP to configure technician replies are private by default? Thanks in advance
Monitor CPU with 24Cores in SuUSE Linux
Since my Linux system have CPU with 24 cores how can i monitor all cores using opmanager version 11. Currently opmanager only show 1 CPU in my performance monitor page
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