E-Mail Command Function in Mail Server Settings
Hi,
Just a quick question. Does anyone know how to add comments into a ticket via an E-mail update ? We're enabled the E-Mail Command function and can update a ticket....but we'd like to add comments in the ticket, not update any actual field. Any ideas ?
Updated by Andrew Nelson on Nov 23, 2016 10:53 AM Request Updated by Andrew Nelson
Reason : The request with request id : 168187 is updated through email from Andrew.Nelson@xxxxx.Content received in email : {operation=EditRequest, workOrderID=168187, isEmail=yes}.
Time of technician assignment changed from Nov 23, 2016 10:48 AM to Nov 23, 2016 10:53 AM
Would be good to be able to add some comments with this.....
A
Just a quick question. Does anyone know how to add comments into a ticket via an E-mail update ? We're enabled the E-Mail Command function and can update a ticket....but we'd like to add comments in the ticket, not update any actual field. Any ideas ?
@@REQUESTID = 168187@@
@@OPERATION = EditRequest@@
@@DESCRIPTION=Testing the function@@
Results in this...Updated by Andrew Nelson on Nov 23, 2016 10:53 AM Request Updated by Andrew Nelson
Reason : The request with request id : 168187 is updated through email from Andrew.Nelson@xxxxx.Content received in email : {operation=EditRequest, workOrderID=168187, isEmail=yes}.
Time of technician assignment changed from Nov 23, 2016 10:48 AM to Nov 23, 2016 10:53 AM
Would be good to be able to add some comments with this.....
A
Topic Participants
Andrew Nelson
Umasankar
Priya Kumar
ifsodead
Vignesh Ravindranath