Is it possible to downgrade SDP version without loosing any data?
I recently upgraded to service desk plus 9.2 build 9233 over the weekend but now that operations are back online a lot of bugs are being sent to me and most of the teams aren't able to work properly. I did perform a backup of the database and the application before the upgrade but since this new version has been in production for 3 days now, a lot of new requests got created and I don't want to loose them. So my question is, is there a way to downgrade to a stable build of service desk plus without loosing any current data? My understanding is once the database has been upgraded it can't be paired with an earlier build version of the SDP application, it has to match the build number of the application that was upgraded, but if I restore my database and application backup I will loose all new data from these 3 days.