Custom trigger script to automatically resolve ticket based on criteria?
Has anyone figured out how to do this in PowerShell or another scripting language? Essentially, I am trying to set up tickets sent from X account (an account used to send backup reports) with the word "completed" in the subject to automatically set the status to resolve so only the failed tickets remain opened.
It's become a SOx requirement to track backups (failed and completed) in our ticketing system---since we perform daily backups and most are completed successfully, I would just like to immediately close or resolve those so only the problem ones are the ones our help desk sees.
It's become a SOx requirement to track backups (failed and completed) in our ticketing system---since we perform daily backups and most are completed successfully, I would just like to immediately close or resolve those so only the problem ones are the ones our help desk sees.