Hi,
I wan to inquire
Subject : Status of Change Ticket associated with Incident Ticket
For an associated ticket of Change with incident,
will the change status trigger the Incident status to be close ?
If there is non, is there any automated flow of Chnage status trigger incident status to be updated with resolved ?
Scenario :
1. Requester raise incident request
2. Technician Raise Change Request
3. Once Techinician Update with
a. Rejected >> Incident status update with Rejected
b. Closed >> Incident status updated with Resolved
>> Change Resolution reflected in Incident Resolution
4. Requester review the status then close ticket.