Hello Folks,

Trust you all got to see the earlier quick how-to videos  posted on ServiceDesk Plus. In case you missed them, head here . 

So here's another short how-to video on creating change templates  in ServiceDesk Plus. Are you the change manager who intends to make the RFC (Request For Change) creation easier for your users? Then here's a quick hack for you to implement it right away. Configure change templates that let you customize the forms for the most common and frequently requested changes. These templates help the change requester to quickly initiate a change with all the necessary fields pre-filled, thereby providing the IT team with accurate information first hand and reducing their turn-around time.