Good afternoon ,

There is a problem with manageengine servicedesk plus 9.1 Build 9114.

I try to test the system using the free version.

Created one region Germany, in its 5 sites with independent settings.

When I want to filter the emails between sites I have a problem. In the business rules I have a choice:

rule for deafault setting,

rule for site 1

rule for site 2

rule for site 3

When I send a letter as if from the user, it is subject to the business rules for deafault setting site. If I'm doing different business rules for all sites, they do not work. For all incoming mail rules only work for the site deafault setting. If I turn off all the rules for deafault setting, the incoming are not distributed according to the rules of other sites and are not distributed. How to make so that they which come in all sites and distributed charges according to their business rules, and not just in deafault setting?