creating support group

creating support group

Hi guys,

I've created a group within our helpdesk using support group to carve off helpdesk cases for a different group.  question is right now we have a notification rule that gets automatically sent to the user from the main helpdesk.  Is there a wayto send out a different one based on the email address it comes from?

for eg.

helpdesk@servicedesk.com gets a specific automticaly response
helpdesk-different@servicedeks.com gets a different email 


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