How to remove computers and inventories that have not been scanned in xx days
Is there a way I can easily removed computers and inventories in assets for computers that have not been scanned in xx days? Thank you, Jim R
Time average.
HI Could someone answer my question about how does the time is calculated between open to resolved time excluding vendor and customer times? Thank you Regards !!!!
Certificado SSL
(post in SPANISH - post en ESPAÑOL) Hola a todos. Estoy instalando la versión FREE de ServiceDesk y en el paso a paso, me he topado con una parte de la instalación que no se como resolverla. El punto en cuestion es que ya tengo el servicio corriendo, pero me dice que es un "Sitio No Seguro" Estoy siguiendo el paso a paso que figura aquí, pero no entiendo cual es el certificado que debo instalar https://www.manageengine.com/products/service-desk/help/adminguide/introduction/install-ssl.html Desde
http to https redirect not working since upgrading up to servicedesk plus 9300
out redirect froom http to https isn't working anymore since upgrading up to 9300? we have the following setup C:\ManageEngine\ServiceDesk\server\default\deploy\jbossweb-tomcat70.sar/server.xml <Connector port="80" address="${jboss.bind.address}" maxThreads="150" minSpareThreads="25" maxSpareThreads="75" enableLookups="false" redirectPort="443" acceptCount="100" connectionTimeout="20000" disableUploadTimeout="true" compression="off" compressionMinSize="2048"
Oversized text boxes on login screen - SOLVED
EDIT: This situation was solved with UPDATE 9301.
Self Service Portal and Changes
I would like to add the change calendar view to the self service portal so my requesters can see when changes are going to occur. I had saw a thread on this but really do not see any sort of progress or status on it so I am unsure if it is possible. Can this be done? Or can a button in the change process be added to add an announcement for each approved or scheduled change?
Custom field width in Service Catalog
Is there a way to create a field that spans the width of the form (similar to Subject or Description)? Every field that I put into the Service Catalog only spans half the width of the form (1 of the 2 columns)? Thanks, Dave
SDP V. 9241 - Flash Reports Aren't Working
Hello Friends, A technician brought to my attention that the Flash Report module is no longer working. We're using IE11 and have the latest version of Flash installed. Are you guys phasing out the Flash report module? We're using version 9241. Thank you, Ryan
Accessory should have been Software
Hello, I am trying to change a product type from Accessories to Software in Asset Management, but I'm unable to do so. I keep getting an error: Changing the product type from Accessories to Software is not allowed. How can I fix this so that I can enter licensing information?
SharePoint integration
Hello, I'm looking into how we can integrate project and changes into SharePoint 2013. ideally we would like to be able to display the change calendar in SharePoint also Project tasks, gantt charts etc... Is this possible? Cheers Siobhan
Un-merge requests?
Is the ability to un-merge requests in the road-map for future releases? I know that you can split requests via the conversations, but it would be nice to keep the original ticket ID. Thanks!
Service Request Resource Info Section
Within Service Request Resource Info Section we have a number of selection criteria that depending on response will determine action to be taken with the request (especially for New or Exit User). Would like ability to mark these items as Mandatory (either by Technician or User - just like on an Incident Request). It would also be very helpful if we could spawn tasks based on reponses to items in the Resource Info Section based on a specific response. Anyone else interested in this functionality
Windows Asset Scan Failure via ManageEngine Agent
On some of my workstations/services, the agent based scan is failing. I have tried turning the Windows FW off on those clients and re-running the scan with no luck. I have other workstations that scan just fine. It says below it failed to authenticate but the ManageEngine agent account is a domain admin. Here are the errors I am receiving in the client agent logs: [02/17/17][11:17:38][AEAgent.cpp][60][INFO][25280] ::**************** AEAgent (1.0.12)Started. **************** [02/17/17][11:17:38][AEAgent.cpp][614][INFO][24760]
Communication Lacking on Request #8020222
Could someone from the ServiceDesk Plus support team please respond to the request number listed in he subject line? Not only did I submit this request on 2/13, but sent a follow up to that request on 2/15 and have not receive an acknowledgment or follow up to the request. I have again attached the log file per your instructions. The issue reported is causing challenges in patching systems, and I would like to this resolved soon!
Adding technicians and requester photos
Hi, with the new realease of ServiceDesk you can now add your photo to the personal profile. But this photos will be shared between technicians and requesters???
Distribution Servers couldn't upgrade to version 10
Hi, I have a problem that distribution server couldn't upgrade to last version 10. when I go to Remote Offices log I found this error message: Could n't replicate client-data/AgentUpgrader.exe; file download failed what maybe the cause? even I excluded distribution server and agent folders from Antivirus scan. thanks.
exception list in block executable
hello I create policy to block executable applications for all my computers in my network but I need to exempt 2 of them from this policy. create groups is bothering because in some situation u need to change your policy from all users to 2 users. what shou I do?because I need to create mixed policies to specific users.
New Technician from Domain?
Hi @all, Whenever I try to choose a new technician from our domain, all i get is a red bordered square and that's all what happens. Maybe you can help me? Here is a screenshot that shows the issue.
Blank display - ADSELFservice plus client software
Whenever user trying to reset / unlock password we will get blank display Port no and URL is correct, same has been tested at other site its working what could causing this issue.
Windows 10 with GINA installed, can't login as 'Other User"
I have a problem where if I install ADSSP GINA onto a Windows 10 machine and try to login as "Other User", that as soon as I enter a single character (no matter what it is), the logon screen immediately resets and goes back to the splash screen with the time. If I uninstall ADSSP from the machine, everything works normally and I can use "Other user" to log in as anyone. Is there a known fix for this? We are on build 5318.
Self Service Portal - Registry Key not Importing
Hi all, I have a deployment package that works just fine when pushed out from DC's webpage (using Run As). One of the post activities is to import a registry file using a unc path. This work. However, when a user run the install from self service portal, it doesn't work. Software does get installed however. The user running the install has full admin rights to their machine, and as well, can browse the UNC path without issue. Any suggestions?
Installing IBM Rational DOORS
Hi all, According to IBM's website, installing DOORS silently requires this long statement: setup.exe /v"/l*v \"C:\doors_install.log\" /qn INSTALLDIR=\"C:\Program Files\IBM\Rational\DOORS\" CLIENTDATA=\"12348@servername\" LAPAGREE=\"Yes\" TLLICENSESERVER=\"27000@servername\" I don't think DC is interpreting this properly as when I go to push it out, a user will get a dialog box telling them that the switches are invalid. I can however install this locally on a users machine no problem. Any suggestions?
Custom Reports Filtering Problem
Hi, I am having an issue with the filtering on Custom Reports. I have created a Custom Report based on AD Objects/Group Management with the intention of filtering for a specific group or specific groups to report on the changes to those specific groups only, and the reports are all empty (“No data available to generate the report”). On the filtering I choose “Group Name” “equals” and browse for and select the Group Name. The logic looks correct, but the reports are always blank. If I remove the
Intermittent Issue with Remote Control with HTML5 in Chrome
Occasionally while attempting to connect to a remote control session, the connection will close with the error "Web Socket Connection failure. Error: Failed to decompress a compressed WebSocket frame - 1002". It will typically show me the remote machine, but as soon as I move the mouse it will drop with this error. Connecting to the same host using the ActiveX control works fine. I'm sure it's our security software catching something. I just need to know where to look. Thanks!
New behavior issue with Remote Control when switching between View Only using the HTML5 viewer
When remoting into a computer with user confirmations disabled, Remote Control immediately grants access to the machine. This is fine, however, if the operator switches to View Only and then switches back, this message will sometimes appear: This prompt is new as of one or two service pack releases. The largest problem is that there is no prompt shown on the client's end, and the session must be recreated to gain control. Sometimes on the second reconnect, this error will show:
PMP Upgrade of Secondary
Upgrading PMP from 8603 to 8700. The instructions at https://www.manageengine.com/products/passwordmanagerpro/upgradepack.html#instructions explicitly state: If you are using versions 8600 and above, the following steps can be applied to both primary as well as the secondary setups configured for high availability. Execute the steps first for the primary service and then for the secondary, respectively. Yet, when I go to UpdateManager on the Secondary, I get "This upgrade pack must be applied over
Request Closing rules not working
We have a template with an additional field that we would like to make sure is filled out when the template is resolved. We have check marked the filed in question, on the closing rules. But when we resolve the ticket with that field left blank, it does not give us an error and changes the status to resolved.
windows firewall blocking connection
I have an Ubee router. I keep getting the error message RPC server unavailable/Windows firewall is blocking your connection. I turned off my firewall, and support told me to open TPC port 139 and I did but I am still getting this error message.
an we aggregate the reports so we know how many instances of each error occurred
Can we aggregate the reports so we know how many instances of each error occurred? For example: current -> 18:54 snipe : %ASA-3-710003: TCP access denied by ACL from 183.xx.186.xx/52818 to outside-allstream:74.xxx.xx.x/23 more useful -> 150 occurances: TCP access denied by ACL from 183.xxx.xxx.xxx to outside-allstream:74.xxx.xxx.x
A new scanned workstation and server
I want to create a report that extracts only newly discovered devices by scanning.
What characters will be accepted when calling the API?
Can you tell me which characters are legal for the API to accept text input? Thank you.
Unable to "Add VMware" due to duplicate UUID error during discovery.
OK, this seems to be a challenge for everyone. I would like to use the "Add VMware" feature with OpManager but am running into problems. Ive attempted many times to "Add VMware" but receive an error in the middle of the discovery stating "VMWARE VCENTER DISCOVERY DISCARDED DUE TO DUPLICATION OF UUID FOR MORE THAN ONE HOST" Upon my initial case creation with OpManager support, I was provided with a KB article from VMware whcih stated to reach out to the host hardware manufacture for support regarding
Desktop Password Change through DC
HI Team, If I will use the Desktop Central to manage all my office desktop running on same LAN, can I change the local admin password of all desktop in single shot?? Regards Prashant Mangal
Port control
Hi, New to OpUtils and still setting it up. Managed to get MAC addresses being detected and resolved to IP addresses, but how do I get them mapped to ports on my Cisco switches?
Delete Business View Default Map
The trash bin is grayed out. Im trying to delete the default map from the dashboard. Thank You
Is it possible to verify if two fields match?
We'd like to have a form where users enter a website url to be updated. There would be two fields for the English version and French version. We'd like to be able to check if the English and French entries match and if so, prompt the user. SD 9217 Enterprise MS SQL ------------------------- Canada
ManageEngine Active Directory Seminars - Coming to the UK in February & March (Edinburgh & London)
Just a quick heads up to all the UK based users of ManageEngine Tools. ManageEngine have 2 Active Directory focussed Seminars scheduled to take place in Edinburgh & London (27th February & 2nd March) These seminars will be an opportunity to... Learn about the next-gen AD management trends and techniques Know how to configure and monitor the critical security setting of your AD environment Know about constructing email alerts, to be notified about changes to key security settings Consult with
ManageEngine AD Seminars - Coming to the UK in February & March (Edinburgh & London)
Just a quick heads up to all the UK based users of ManageEngine AD Tools. Seminars are scheduled to take place in Edinburgh & London (27th February & 2nd March) These seminars will be an opportunity to... Learn about the next-gen AD management trends and techniques Know how to configure and monitor the critical security setting of your AD environment Know about constructing email alerts, to be notified about changes to key security settings Consult with our AD experts. Discuss your Active Directory
ManageEngine AD Seminars - Coming to the UK in February & March (Edinburgh & London)
Just a quick heads up to all the UK based users of ManageEngine AD Tools. Seminars are scheduled to take place in Edinburgh & London (27th February & 2nd March) These seminars will be an opportunity to... Learn about the next-gen AD management trends and techniques Know how to configure and monitor the critical security setting of your AD environment Know about constructing email alerts, to be notified about changes to key security settings Consult with our AD experts. Discuss your Active Directory
ManageEngine AD Seminars - Coming to the UK in February & March (Edinburgh & London)
Just a quick heads up to all the UK based users of ManageEngine AD Tools. Seminars are scheduled to take place in Edinburgh & London (27th February & 2nd March) These seminars will be an opportunity to... Learn about the next-gen AD management trends and techniques Know how to configure and monitor the critical security setting of your AD environment Know about constructing email alerts, to be notified about changes to key security settings Consult with our AD experts. Discuss your Active Directory
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