Features on New Request Page

Hi,

There are a few features we would find useful when creating a New Request:

Ability to have a ticket template marked as FCR by default, so that the tech doesn't have to manually select this. Examples of this would be a password reset or email release, where 99% of the time it is going to be FCR, and forcing the tech to select this adds unnecessary time (albeit only a few seconds per ticket).
Ability to add time worked (e.g. as a Work Log entry) when creating the ticket. Currently cannot see a way to do this, so to add time worked on a first-call-closure, a Work Log needs to be added after the ticket has been created and closed. Again this is only a difference of a few seconds, but it breaks the flow, changing from "Create > Work > Close" to "Create > Close > Work". Otherwise, the ticket must be created, work log added, then the ticket closed - which is an even longer process.

Is there any way to implement these features currently? If not, can you please advise if they can be included in a future update?