ManageEngine AD Seminars - Coming to the UK in February & March (Edinburgh & London)
Just a quick heads up to all the UK based users of ManageEngine AD Tools. Seminars are scheduled to take place in Edinburgh & London (27th February & 2nd March) These seminars will be an opportunity to... Learn about the next-gen AD management trends and techniques Know how to configure and monitor the critical security setting of your AD environment Know about constructing email alerts, to be notified about changes to key security settings Consult with our AD experts. Discuss your Active Directory
NTLM Error - Adding Email Signature
Hi, I have two technicians who are unable to add their email signatures to SDP. They add the signature and receive an NTLM error. Anyone else experiencing this? We've tried Firefox, Chrome and IE. The same issue occurs. Thanks Terry
SDP Chat Functionality
Anyone got any live chat software being used that interacts with SDP to create tickets? Thoughts and product suggestions welcome?
Modify Report for Application Requests
I have this MSSQL query that allows me to report on selected resources in our Service Catalog. It works well, however I am having a hard time trying to include the ticket resolved status and limit the results to tickets created last year. I added std.statusname into the query, however when I do that, I can't figure out how to bound it. Any help you could provide would be greatly appreciated. Dave B SELECT WO_Resources.WOID "RequestID",wo.TITLE "Subject",aau.FIRST_NAME "Requester",ti.FIRST_NAME
Secure place for login & p/w
Hi, Looking for suggestions on a secure spot (limiting to only the mangaer and two technicians) where we can enter the login ID and p/w issued to users for phones or applications. How is everyone recording these yet limiting access? Tried using Notes (which makes it secure from the user viewpoint, but, we have various techs who could access the template for a new user and work on various tasks but don't want them to have visibility to the passwords. Anyone else have a need for this within the
Field Form Rule Date Time Calculation
I need need two examples of date/time math with field form rules scripting add two days to current date/time and post that result into field WorkOrder_Fields_UDF_DATE6 using field form rules add 8 hours to current date/time and post that result into field WorkOrder_Fields_UDF_DATE6 using field form rules
How to let users see Projects with no details?
Hi, I would like to let users to have a look at one project without letting them go deeply into it, I wolud like to hide to them single tasks of the project. Unfortunately, every Project Role needs that Tasks accel level is activated, because it seems it's mandatory. Any idea about it? We are on ver. 9.2 Build 9232 Thanks ale
Cannot edit Support Groups (Sorry, an error ocurred)
I cant edit support groups, and as a result of whatever caused this some technicians cant create service calls assigned to these groups.
Upload Business Rules via CSV?
One of the support teams for our office has so many business rules created for auto-assigning work (and CC'ing a secondary person) that using the interface to reconfigure them when their team assignment workflow changes is incredibly time-consuming and they are adament ServiceDesk can't meet their needs because of it. They first update the Excel spreadsheet of their auto-assignment criteria and then need an SDadmin to implement it in ServiceDesk Plus. They are asking for custom development/query/API help
"Enable reports" for performance metrics for "JMX" type monitors?
Is it possible to "Enable reports" for performance metrics for "JMX" type monitors? We need historical 7 and 30 day metrics, and not only daily polled data. Regards, Luis Lorenzo
Self-Support Widgets
What can i actually do with the new feature of adding widgets? I tried to add a URL to a service we provide and nothing shows... Please advise
Alert on Email Volume Sent
We are looking at Exchange Reporter plus as a tool that we hope would help alter us to unusual email traffic. For example if an email account was compromised and a user's account was seen as having over 100 emails going out a day, could we set up an alert to have our help desk and admin notified? Where/How would we do that in Exchange Reporter Plus
Additional Fields in Templates
Can I add an additional field in a template through the database ? I am the administrator but I am not able to view all of the templates. I know this is a bug and therefore I require a work around. If I could do it directly through the database ...?
Applying Service Packs
If I apply a service pack, will I lose any customizations done to reports and dashboards? I've added some custom calculations to some tables as well as modified a couple out-of-the-box dashboards pretty heavily but kept the default names. Will that be a problem? I figured I would ask to avoid any surprises. Currently on Windows build 2040 Thanks
Integration Email command settings - turn off notification
Hi We have integration with another system via email commands. As we receive hundreds of emails a day from this system, is it possible to disable the dynamic notification for this particular event? I have seen that we can globally turn this off but this will impact the Support Reps as they won't be informed of a customer reply or when requests are assigned to them. Regards Graeme
Multilanguage in notifications
We have different locations around the world. Is there a way to set different languages for the notifications of the service desk? I.E.: Germany needs to be informed in the german language Italy, China and USA needs to be informed in english language
SQL Script example
I need a complete example of how to set up a sql script that I can use in the script monitor. I know how to write SQL I just don't know how to set it up in OpManager.
Scheduled report empty
We have a report that run every week to show accounts about to expire. This was working fine but now the schedule sends an email but contains no attachments. I have tried recreating the report but this still has no attachment. Any ideas why this would be?
Option to include an 'Are you sure'/'Whatif' screen for user templates.
We would like a screen that comes before template execution with a display of what is about to change or be created and have the technician verify that information before execution. This would cut down on typos, especially for user creation. This would be specific to technicians and not requesters, as that functionality exists in the form of requests.
Modify Single User Issue in IE
Hello, I was wondering if anyone has encountered this issue in ADManager Plus before? I have a group at my company that uses ADManager to update security groups using the "Modify Single User" option under User Management, but today they are not able to click on the "Modify User" button if they are using Internet Explorer AND the buttons are not lined up with the rest of the row. I had them switch to Chrome and it worked like normal, but I wanted to check if this could be building up to a larger
Does not find any Network Cards
How do I get OPManager to show information on my NIC's? I am using the evaluation version. I have added a several Servers, and it will not display any NIC information? Do I need to install an OpManager agent on the servers? I have WMI and SNMP configured, and I can successfully ping them using SNMP. I have tried restarting the endpoint, restarting the SNMP service, Server rediscover etc. Any help you can provide would be greatly appreciated. Thank you.
Device Template for Cisco 3850 Series Switches
Hi, Please share me the Device Template for Cisco 3850 Series Switches. Thanks, Ramesh
LDAP AD sync and fields
Hi there, we have setup the call logging system using LDAP but we have a couple of fields missing from the user details. It has not populated the Site details and would like this to work. What we need is it to pull down the City details from an AD user account and then populate within the Call logging system, this would be populated under site ideally. Hope this makes sense. Thanks
Time Zone issues - Never Ending...
The application is riddled with issues with user time zones and notifications. Here is a prime example. The server hosting the application is in Mountain time I am in Eastern time I have my timezone setting set correctly, all the times in the web application display in Eastern time. I create a task and create a task reminder for 10:00 am I do not receive the reminder email until 12:00 pm: It saved the alert for 10:00 am, but not my 10:00 am, the server's 10:00 am, which is my 12:00 PM. It
Self enrollment page - Forbidden
When I try to access the self-enrollment page for MDM I get an error saying that its Forbidden and I do not have permission to do so. How do I resolve this error? Thanks!
Assign Time for Requests is off
So I'm looking at the assigned time field in the requests table. The vast majority of the assigned times are the same as resolved times. is there a reason for this? I'm looking to get a "how long was a request worked on by a tech" sort of metric. The idea was that the time between assigned and resolved would be better that created to resolved. But now it looks like assigned time isn't a one time static entry? Any thoughts? Thanks David
Best way to set up a recurring (monthly) task
I am looking for the best way to set up a recurring ticket or task. I have something that needs to be done the 1st of every month and it can be picked up by different people.
Release update for February 2017 security update release.
As per the Microsoft blogs, it seems there is delay in releasing the February Security updates due to last minute surprises. We are keep checking the MS blogs for further update and keep you posted the status of security update release details. Here's the MS Blogs link for your reference: https://blogs.technet.microsoft.com/msrc/2017/02/14/february-2017-security-update-release/ Thank you, Regards, ----- Dinesh Babu J Sr. Technical Consultant Desktop and Mobile Device Management Solution Direct
ManageEngine Desktop Central : Feb 2017 - Third party patch updates
Hi Folks, Please find the Third party updates supported. DVDFab 10.0.2.2 Frostwire 6.4.5.218 Adobe Flash Player 24.0.0.221 Adobe Flash Player PPAPI 24.0.0.221 Adobe Flash Player for IE 24.0.0.221 Regards, ----- R Romanus Prabhu Technical Account Manager Desktop and Mobile Device Management Solution Direct Support : +1 408 916 9886 Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS) [ Desktop Management | Desktop Mgmt for MSP | OS Deployment | Mobile Device Mgmt | SCCM 3rd
ManageEngine Desktop Central : Feb 2017 - Microsoft patch updates
Hi Folks Greetings. The previous blog from MS has indicated a delay in the Patch Update release for February 2017. This was updated in the below forum post, https://forums.manageengine.com/topic/release-update-for-february-2017-security-update-release However, there is an update today regarding the further delay in release, UPDATE: 2/15/17: We will deliver updates as part of the planned March Update Tuesday, March 14, 2017. on the same MS blog https://blogs.technet.microsoft.com/msrc/2017/02/14/february-2017-security-update-release/
Response Time
Hello, In regards to SLA's and the response time. Can you tell me how this works. Scenario: We have a SLA set up for a priority 2. We must respond within 2 hours and resolve within 2 days. A job is sent in that's a priority 2, a technician picks it up. What action is required for the SLA to not be breached within 2 hours. Does the tech have to reply to the ticket? Add a note? whats considered "responding" thank you
CANT SEND EMAILS FROM SERVICE DESK PLUS V8 -MSP
I have a Service Desk Plus v8 - MSP setup. My tickets are created from incoming emails so I can tell my incoming mail is working fine. Problem is that I am not able to send replies to a requester from Service Desk. Notifications are not sent also from service desk. I have tested my SMTP relay using the command below and I received the email in my mail box. "Send-MailMessage –From user@domain.com –To user@hotmail.com –Subject “Test Email” –Body “Test SMTP Relay Service” -SmtpServer smtp.office365.com
New incident templates
Hi there, Recently I was told how to add the 'Incident' tab into the SD Portal by doing the following: 1. Log in as an administrator 2. Go to the Admin tab ->General-> Self service portal settings 3. Look for the option "Combine incident and service templates listing for the service" under general settings Combine incident and service templates listing for the service Yes No 4. Select it as "No". 5. Save the settings. But there is a slight problem - when I am logged in as Admin I can see a whole
Closing Problems
Is it possible to copy a WorkLog on all incidents associated with a problem? I need to be able to do this, since I have configured that to close an incident, obligatorily, there has to be a WorkLog Thank you!
technical home is customizable
You can customize the Home of the technicians? Why I would like to modify the section "My activities" with "my activities" and "Activities of the group", do you think it is possible to make such a change? Thanks so much
Scan Agent when Lock and unlock Systems
Hi Dears I set servicedesk plus script for scan changes of systems when system locked in or loge in,(because of security reasons. i would know witch user is using system when somethings happend) but when i lock and unlock immediatly system for times, just one time this script would run.is this script has time out?if yes how i can disable this time out? i need to run this script every time that system is locked in or loged in. im using servicedesk plus version 9.1.MSSQL so thanx
Removed support group still selectable
Hello, We have removed an obsolete support group, but we can still see it as a selectable support group when we create a new ticket. How can we permanently remove it from the database? We are using build 9009. Kind regards, Kerim Berkeveld
Error occured while importing project
We've tried to import projects via the "Import MS Project" button from the "Projects" tab and receive the following error: We tried importing our own projects and as you can see in the above, the sample project provided with Service Desk Plus as well with no success. MSSQL Build 9232
report elapsed time
how to create a report on unassigned requests for more than 20 minutes?
Rest API replace resource owner
Hi I want to use the Rest API for replace Resource Owner. Can you help with the correct command? I need it in order to create the automatic resource archive.
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