KPI Report
Hi All
I was wondering if someone could help me.
We are using the ServiceDesk Plus application and I have been asked to produce some monthly reports. Could you advise if it is possible to produce a report which displays the following information
Average time to close a ticket
|
|
Jan |
Feb |
Mar |
| Incident Request |
no of tickets closed (average time to close) |
no of tickets closed (average time to close) |
no of tickets closed (average time to close) |
| Service Request |
no of tickets closed (average time to close) |
no of tickets closed (average time to close) |
no of tickets closed (average time to close) |
Our version is 9.2 build 9234
Thank you in advance Anna