Performance issues SDPOndemand
Guys, Something wrong? I've got serious performance issues on my side of the planet. Just to be safe i tested with other sites and checked our speed, nothing wrong with our connection whatsoever - all other websites load in the usual speed, except SDPOndemand.... Just opening a ticket takes quite a while (loading...) it says on top of the page. With regards, Sven
No Switches available in SPM
We're trying to set up SPM in v12200 but there are no switches available to add to a schedule We are licensed for 250 ports Are we missing something or is there another way to add switches to SPM?
ServiceDesk Plus License
I have 5 free technicians license and I bought 5 additional technicians, totally I have 10 technicians (already used 9 techs), when I renew the license in the second year, I got only 5 technicians (9 used). How about 4 other techs, it's can still login as tech or not?
Use of product catalog in service request to order hard- and software via the self service portal by a user
we would like to optimize the process of ordering and approving hard- en software via the self service portal. you can make a service request but you cannot attach a product catalog. Due to the differte approvals we need several service requests for ordering the hard en software. We miss a product catalog, can the product catolog used for purchasing be made available for usage in service requests (with a price). It would be nice if several products can be ordered and that you could mark a product
Change default password Application Manager - OpManager Plugin
Hello everybody In my new job i have to monitoring a Tomcat I have running an OpManager with Application Manager as plugin but when i login with default admin/admin credentials i get an invalid username and/or password. How can i reset the password? Thanks Nicolas
Solve the stupid port 80 occupied issue
How do you solve teh Solve the stupid port 80 occupied issue
does not start ME
does not start OS - Centos 7 AppManager13]# sh startApplicationsManager.sh ########################################################################## Note:It is recommended to start the product in nohup mode. Usage : nohup sh startApplicationsManager.sh & ########################################################################## AppManager Info: Temporary image files are removed This evaluation copy is valid for 29 days java cat StartUpLogs_out9.txt Thu Feb 16 11:26:41 EET 2017 : Middle of initSystem
Adding menus to SD+
Hi there, I am reading through the Admin Guide for SD+ but I'm still not clear how to add additional drop-down menus as it is not very clearly specified in the guide. Basically, in our current setup (which we are developing), we only have the one drop-down menu yet the admin guide shows multiple menus with additional options. Is there an up-to-date user guide that describes how to add these (see below screenshots)
Solutions in Self-Service Portal
Hi all, In the Solutions section of the Self-Service Portal there is a 'Topics' tree down the left hand side and there is also a series of headings in the right-hand pane (see below screenshots). I don't want these to be visible to end-users as it is not necessary for them to see these. I just want a simple layout that shows a search box and the solutions listed underneath. How do I remove/hide these features?
Automatically sending mail to requester when request is closed
Hi there! We just set up our OnDemand SDP, all works fine. Receiving mails, sending them. But now we have the issue to notify the requester that the case has been closed. We'd like to get him mailed with a short reply to his ticket with Resulution closed and the Resolution, the engineer has added to the request before. But no setting could be found to get this mail to be sent. Any ideas? BTW. Replying to the requester works fine. Stefan
Configuring Alarms for task scheduler jobs in Application Manager
Hi All, I am new to Application Manager monitoring and was tasked to setup monitoring for our scheduled tasks which run via windows task scheduler. After adding the server into Manage Engine and added all the scheduled tasks into it. I then configured alarm for each scheduled tasks with threshold checking 'Passed' or 'Failed'. I do see few Failed scheduled tasks for "Last Run Result" but then I never receive any alert email. I am using Applications Manager 12. Is there anything that I am missing?
project notification
hello, i add new taks in projects. task owner is technican but he doesnt receive any notification on meil from service desk. how turn it on ?
How to customize report email signature
I have report scheduled to be sent every Friday to email users attached as PDF file, but email body contains following generic signature Regards, Desktop Central Team. I want this to be changed to something more specific to my organization, how do I do that?
Moving Database failing at first step
Server 1 MS Server 2012R2= Database Server with Microsoft SQL 2014 (wsus database is the only database on it right now) Server 2 MS Server 2012R2= DesktopCentral 9.0.0 and wsus (wsus server has no problems talking to the DB server above) Try to move the database from Server 2 to Server 1, but keep the APP running on Server 2 Ran changeDBServer.bat as administrator, Database Type as SQL Server (only option), Host Name as Server 1, Port is greyed out. Clicking on Available SQL Server Instances gives
Exchange 2010 Linked Mailbox creation using AD Manager Plus template
Hi, When will AD Manager Plus support the creation of Exchange 2010 Linked Mailbox under new user template?
The backup file is not compatible with the current version of ADManager Plus.
Hello Everybody, I have a difference with a new install which a build 6541 and a old version which after the application service pack have a build 6540. My problem when I want migrate the database with the backup, I have this message : The backup file is not compatible with the current version of ADManager Plus. How can I have the same version. Many thanks. Antoine
Where is Skype for PC ???
Hi DC Team! Where is Skype for PC in Software Deployment ?? Only Skype for MAC and Skype for Bussines are avaliable.... Why? http://odarchuk.com
Issue with DNS Resolving in Build 12200
Good morning When we installed OpManager 12200 we had an issue with the DNS Reverse Lookup which meant that lots of machines were showing up with their IP Address instead of the resolved name. We have now resolved the DNS issue and tested this via the DNS resolver, which works, however the monitored machines are still displaying the IP Address. Rediscovering the machine does not change anything. Can i force OpManager to resolve the IP of the monitored machines or do i need to delete the
Change $TicketOwner variable? Priority 1 workflow issues.
I'd like to know if it's possible to change the $TicketOwner variable in SLA's to be something like $SupportGroup. I know this is not possible through standard configurations but would like to know if we can change a config file on the back end of the application to achieve this. The problem we currently have with notifications is our Priority field is hidden from the request and they submit a ticket i.e. "E-mail having issues". The support groups would receive the notification seeing e-mail is having
Can't start Desktop Central on our server
I've installed DC today on our 2008 server but it says : Event viewer says: The description for Event ID 0 from source PostgreSQL cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event: 2017-02-15 15:46:22
Suppress individual windows service monitors
Hey there How does one do the above without suppressing all the alarms of a device? When we do maintenance/updates on certain services they need to be down and we'd like to suppress the alert. Regards, Mat
Edit Task via REST API
Hello- I need to edit an existing task via the REST API. Is there an online reference to the SDP REST API Version 2? Or, can you provide feedback on the snippet below? Public Sub test_edit_task() Dim objHTTP As New MSXML2.ServerXMLHTTP Dim URL As String Dim body As String Set objHTTP = CreateObject("MSXML2.ServerXMLHTTP") URL = "http://localhost:8080/sdpapiv2/tasks/25051?TECHNICIAN_KEY=A3514EB6-0B6A-463E-A145-7609FECF5EDC" body = "INPUT_DATA=" & "{""task"":{""title"":""Sample
Project Report Request
I need a report that displays the following and I don't see the italics item below as a field option in the Wizard MSSQL / SD 9.1 9103 Project ID Project Title Project Type Site Owner Members List (From Members Tab)- Need to show who is involved on the report Priority Status Created Date Schedule Start Schedule End Actual Start Actual End
Preventive Maintenance Scheduling
Hi, Is there any way to schedule a task\check to be created every Monday of a month ? we can do the first day of the month but we have a process that needs to run every 1st Monday...... Any ideas without creating these all in advance as one offs ? Regards Andrew
Cannot create new Incidents after upgrade to 9.3 version
Hi There I have upgraded to the latest version (9.3) and now, every time when i want to create an incident manually the page is not loading. I have tried different browser/OS still same thing. I have upgraded this on our test environment and that issue is not there.
Report about Skype versions
Hi ALL! I need scheduled report (every monday) about what versions of skype are installed in each PC in company. How to ? http://odarchuk.com
Personal Password - Issues with using & in category name
After upgrading PMP to 8604, one of our users reported an issue where they could not get to the 2nd page of passwords under a custom category in 'My Personal Passwords'. After some trial and error, it turns out that by having '&' in the category name, PMP doesn't respond to any clicks/commands to move to the 2nd page OR to view 50/75/100 accounts. By changing the '&' to 'and', those above functions worked again! Not really an issue for us now that we understand why it wasn't working, but just rather
the schedule reports data not same on the Exchange reporter
Hi Salaam, The below report show different Total number of message for user nasser the report generated by "number of message by sender". Sendded Scheduled report show Total number of message for user nasser =47085 (picture 1) Report from manageengine tools show Total number of sent message for user nasser =76853 (picture 2) Scheduled Sent Report to email Report name ("number of message by sender") Report from Manage Engine Tools Report name ("number of message by sender") Best
Traffic Percentages exceed 100% in Capacity Graph
Hi, I have an issue with some of the reports generated by NetFlow Analyser where the percentages are exceeding 100% on some graphs. I have checked other threads and can confirm the Interface parameters are correct, the active timeout is set to 1 minute etc. Hoping you can help here....my version of the software is 11.0.0 (Build 11001). I have attached a extract from the report showing the Traffic Out as exceeding 100%, yet the IP Group is set to 50Mbs for this particular traffic profile and I have
not able to change serverity of ticket
Hi, I am not able to change the severity of ticket assigned to a user in group same as of mine. We are 5 users in the same group.
Business Rules Not Executing
I am attempting to use business rules to assign newly created requests to specific technicians based on site and category. None of the new requests are being assigned to any technicians. All requesters are assigned a site and department. Category is a required field in the default incident template. The only incident template is the default incident template. There are four sites. Every site has only one business rule. All four business rules have "Execute when a request is Created, Any Time"
Reporting
Hi, Is there any way to get a report of all the categories, sub categories and items ? A
Database Password of My SQL in SDP
Hi Team, I have recently deployed the Manage Engine Service Desk Plus on my PC with option as MySQL database. So can u please tell the default username & password of database created in it. I need the same to trace out the DB from there. Regards Prashant Mangal
Installation Problem
Hello guyz. i just installed free edition of OpManager which is limited to 10 devices only. After all the file has installed i have this web browser open which indicates that system is initializing modules. but this process is taking forever. I have pasted the image for the better understanding. I don't know what to do next. Please Help.
Problem with backup cisco device in DeviceExpert
Hello! We have problem with backup configuration from a few cisco devices. Configuration of device is correct. But some of them are not backup. From debug log: [09:26:57:393]|[02-14-2017]|[com.adventnet.ncm.messageboard.MessageBoardAlertUtil]|[SEVERE]|[14]: Exception in connenctAndFillMessageDetailsTable()| java.text.ParseException: Unparseable date: "30-Dec-2014 02:15:26" at java.text.DateFormat.parse(Unknown Source) at com.adventnet.ncm.messageboard.MessageBoardAlertUtil.getTimeStampValue(MessageBoardAlertUtil.java:113)
Managed Server Instance unable to Start
Dear Team, We are facing an issue while connecting to one of our Managed servers, we have restarted it , it comes online but when we access to web , it stops responding , The alarms are being generated from the managed server instance but on the main admin server is shows as down and the GUI is inaccessible as well. We have performed the below steps again and again still no luck. 1.) Please open run and enter services.msc and stop the service of AppManager and disable the service completely. 2.)
Change default font on reply
Hi there, could someone please advise how we change the default font when clicking on reply to a ticket in the system. We would like to default to Arial 10 but just now its on another font. I have managed to change our default font for the signature to Arial 10 which works fine.
LDAP sync with AD
Hi there, we are setting up the ticketing system and have imported the users from AD but noticed that the Site field has not populated with anything. We would like to populate the Site field with the City details from Active Directory user accounts, could please advise and help on how to acheive this. Thanks
Information about software inventory disappeared
Hello, I have Office Standard 2016 software installed in my computers. When I looked in the "Inventory" log the information disappeared. When I searched the information on computers the record appears. How is it possible? lol In Inventory: In Computer:
Incidents and Tasks
In our implementation of tasks, having one incident spawn multiple tasks, we've noticed that a number of times an incident will get resolved but the task itself stays unresolved/incomplete. I'd like to know if it's possible to do either of the following - #1 - Prevent an incident from being able to be resolved if the tasks for the ticket are not completed. -OR- #2 - Automatically mark tasks as resolved if the incident itself is resolved.
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