Internal Communication Ports
I see there is a NMSSocketPort and NMS_FE_SecondaryPort . I'd like to understand what sort of communications take place, and is there any way I can capture this network traffic?
Application Manager Does not Start...
Hi, The Application Manager does not start. I am getting the below error: The description for Event ID 0 from source PostgreSQL cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event: pg_ctl: PID file "C:/Program
HOW TO Bind to dedicated IP address
Hi Team, I'm trying to configure ADManagerPlus, ADSelfServicePlus and PasswordManagerPro to use dedicated IP addresses and all use HTTPS/SSL. I appear to have successfully configured PMPro however the ADManager & ADSelfService refuse to cooperate. I've attempted to edit ..\conf\system_properties.conf and added the line bindaddress=<ipaddress> without success. Plus the access_log.txt files show a lot of these errors when I configure the IP binding "- /servlet/ADSMServerStatusServlet C75AE9F78FB7E77EA705B3F159042DE9
File Server Auditing - problem with #
Can anybody confirm that File Server auditing in ADAuditPlus has a problem with a folder named: # Organisation When we analyze a folder for the report "successfully file read access" we can't get any informations about that folder. We suppose, if a folder named # Organisation is inside a folder structure FileAudit has problem to log changes in this folder. Thanks in advance Patrik
Hiding unpicked selections in Service Catalogs
I'm not sure if this is an existing feature, or an enhancement request: We have some Service Catalog forms that have a lot of resource questions in them. As the requester selects certain fields, the fields become visible. This works well for the user, as they don't need to see unnecessary questions. However, after the form is submitted, and the Help Desk opens the request, they see every resource question and field (even the ones that were not selected). They need to then scroll through this lengthy
Opmanager 12.2 Database Repair
Can someone tell me how to run a PGSQL repair in version 12.2 There doesnt seem to be a repairdb.bat file anymore. Thanks Sys Admin University Hospitals Bristol NHS Foundation Trust
Error when load MIBs file
When i upload MIBs file into Opmanager is success but when i load MIBs file there is error. Please tell me why and how to load file MIBs. P/S: I send you error image and MIBs file Thanks.
OpManager Probe server requirements
Hi all, What are the HW requirements for a W2012 probe server (cpu, mem, etc.)? Kind Regards Roger
Sending SMS alert messages
Hello, We have implemented Opmanager around a month ago, everything is working fantastic and the setup for email alert is simple! I also want to setup alerts by SMS, i registered a clickatell account and put in the user and API settings in Opmanager. However when I make a notification rule and i click on test, Opmanager freezes for about a minute but nothing happens and no SMS messages are sent. Can someone tell me what i am doing wrong? We are running the latest version of Opmanager
Form Actions based on Approval Status
Is there a way to have a Service Request close if the approver has denied the request? We have a service request that needs approval before we can process it and if it is denied we would like to automate putting in a specific message for the resolution and then closing the ticket. I have looked at the Field & Form Rules but I can't choose Approval Status for event or condition and I don't know if a script would be able to do this. Thank You
opmanager - device icmp monitoring
Hello, Can you tell me how frequently is Opmanager ver 12200 doing icmp polls to network device and how many icmp checks is done in each poll ? How are calculated reports/statistics of Devices by Response time ? min,max,avg of what checks ? How Opmanager gets the value "Response Time" in the monitoring device screen ? Is it via snmp ? if yes which OID ? thanks in advance
Can i put the new change request template into the general request template page?
I wanted to allow my customers when they access the ServiceDesk plus portal to have the option to submit a new change request. Is there a way to get the "New Change" template added to the basic request template page? We have many users who submit changes and they are not technicians. If anyone has done this or knows how to do this I would appreciate hearing about it.
Using an external Postgres DB with ServiceDesk Plus MSP?
Hi, I'm a sys admin at a company that uses ServiceDesk Plus MSP, using a Postgres DB that's local to the server from which it runs. This is 8.3 build 8310. What we would like to do is have our system use an external database - ideally Postgres running on Amazon RDS. Is this possible? If so, please can someone point me in the direction of how this can be achieved? Obviously we would set up the external database endpoint, usernames and so on. We would need to migrate the existing database across to
Integrating ServiceDesk Plus MSP
Is it possible to integrate ServiceDesk Plus MSP with Desktop central NOT MSP ?
Is there a way to prevent duplicate tickets from vendors for same fault ID?
Dealing with automated vendor responses we end up with duplicate tickets regarding the same issue/fault. The vendor tickets can be merged manually bu using the vendor fault identification but this is time consuming. Is there a way for vendor replies to be attached automatically to the original ticket with that vendor ticket number?
assign Tasks to Request Template
Does SupportCenter support an inherited task option for request templates? On Servicedesk Plus, there is an option after creating an Incident Template to add tasks. In the latter example, our IT department uses this feature as a checklist for several repetitive templates.
Auto-generated sequential value upon field activation
I am looking to generate a seuqential value in a request when a particular field is set, so in the attached image when the RMA Required is set to yes the RMA Number field is populated with the next incremental number in sequence (i.e. the last RMA number generated was 99, I would expect the field to be populated with 100). Is there anyway to achieve this in SCP, or can I use API to connect to the database and execute an SQL script to generate the value and then use JavaScript to then set the field
Variables in Reply Template
This would be really handy. They already exist in the notification temples, however having access to the variables in the reply template would help to standardise communication from the Service Desk to the clients. eg: ------- Dear $RequesterName, My name is $Technician and I am handling your service request. I tried calling you on $RequesterPhone, but was unable to catch you. Please reply to this email with your preferred contact details, plus any extra information you may have that might help me
Layer 2 Discovery cannot run
Hi Picuture below shown it cant be click anywhere in discover button anyone?
Communication Plan for Changes
Hi, We have a standard communication template sent out in advance of Changes being implemented. Is there a way to add this to the Change in SDP, perhaps under Planning, e.g. as a Communication Plan tab? Thanks in advance.
problem with ssl certificate
Hi! I have problem with ssl certificate (with asterisk) on my SDP. from desktop browsers its working correctly. but from mobile browsers (Adnroid and iOS) - I receive an error (red exclamation mark with strikethrough "https"). if I use android or iOS app - I signing in correctly, but when I open any ticket, I have receive a error "SSl certificate is not valid". how can I fix this?
Website details do not match installer details
Hey, When viewing the website it lists that 2 techs - 250 nodes is free for all different versions. https://www.manageengine.com/products/service-desk/pricing.html However, when running the installation you can choose between the different versions and standard lists 5 techs unlimited professional list 1 technician and 25 nodes enterprise lists nothing Is the website accurate or is the installer accurate? Thanks! Dom
Html comments
We are not able to write a HTML comment in an incident. If I write something like in a ticker For resolve the problema you need comment a property line like <!-- property name --> Then this <!-- property name --> not appear in service Desk Regards
Software Deployment fails on 32-bit comptuers
We have recently begun deploying Office 365 to the departments within our company. We are doing it one department at a time so that we can tackle challenges as the come along. A couple of weeks ago we deployed it to one of our departments that ended up still having a 32-bit computer in use and even though Desktop Central showed that the configuration deployment was successful, it completely failed to install the program onto the computer. The reason Desktop Central showed that it was successful is
Auto Assign Approval Rights to AD imported Requestors
I am looking for how we can auto assign approve rights for requests to requester accounts automatically based on an active directory attribute such as reporting to or job title. Can this be done?
Troubles with getting a configuration to install software on a 32-bit computer
We have recently begun deploying Office 365 to the departments within our company. We are doing it one department at a time so that we can tackle challenges as the come along. A couple of weeks ago we deployed it to one of our departments that ended up still having a 32-bit computer in use and even though Desktop Central showed that the configuration deployment was successful, it completely failed to install the program onto the computer. The reason Desktop Central showed that it was successful is
Field/Forms: Verify if two fields match
We'd like to have a form where users enter a website url to be updated. There would be two fields for the English version and French version. We'd like to be able to check if the English and French entries match and if so, prompt the user. SD 9217 Enterprise MS SQL ------------------------- Canada
Deny Technician to Resolve request Opened by Him/her
Dears , How can I disallow Technician to Resolve a Request in case he is Openenig This case. Thank You
Custom report
Hi, I want to create a report from a bussiness view's servers. I need the perform structure, like CPU utilization, Memory, etc. for each server in the bussiness view on one month period. Is it possible to get them in one report? Or I have to schedule the report daily and copy the data to a personal excel? I see in one topic ( https://forums.manageengine.com/topic/custom-reports-1-8-2011 ) that they use a SQL query. How can use this query? I need to access into the server or can I do directly from
Custom Field - Send message
Hello, How can I configure the custom fields with the message alerts? I create some custom fields, and I put the information in one server, for example: The custom fields are activated: But when I receive a message alert, the custom fields doesn't show the values. How can I configure correctly? Thanks, Jordi.
Announcing the release of FileAudit Plus' latest version: Build 4120
Dear All, Greetings from ManageEngine FileAudit Plus! We are delighted to announce the release of ManageEngine FileAudit Plus' latest version: Build 4120. With latest build 4120: View share & security permissions, properties of configured files/folders; with the ‘Permission’ and 'Properties' reports respectively. Other enhancements and fixes have also been made to enrich your experience, please find them below. With FileAudit Plus: Audit and analyze file/folder access in real-time. Identify stale,
REST API - Get product from CI-type
Hi We have a powershell function (invoke-restmethod) to get asset info but we're unable to get Product. Is it even possible? Now we just get name and type and what I can see we can also return Place, Description, PurchaseDate, SerialNumber, BarCode, WarrantyDate, ExpiryDate BUT NOT Product
Please tell me the contact password policy.
Hi, When creating a contact in Support Center Plus, what is the policy for password setting? Best Regards,
Enabling SSL on OpMan v12
Hey there I've tried to look for How-To docs online but can only find old ones - is there an updated doc on how to enable SSL on OpMan and AppMan probes? Thanks in advance, Mat
Product = Support Center Plus Category = REST-API Itegration Item = updateRequest Operation
Hello, I have integrated updateRequest REST API operation and works fine until I want to clear (delete content) a field that I have defined in a template (this field, is our own extension of the request). The url for the request is http://rsesdplabo:8080/api/xml/updateRequest ... rsesdplabo=Our Server name ... it doesn't matter In the BODY of the POST message I am writing this content: OurFieldName=+&apikey=D4.....68&id=55 apikey = as usual id = Request Id OurFieldName .. is our own field defined
AD360 - Build 4109 unifies Active Directory and Office 365 reports in one spot
Hello Everybody! We are happy to announce the release of the latest build of AD360 – build 4109. The highlight of this build is the all new Reports tab that unifies Active Directory and Office 365 reports in one spot. Features: Unified Active Directory and Office 365 reporting: Get access to reports on both on-premises Active Directory and Azure Active Directory in one spot. Enhancements: Employee Search now works with the flat UI of AD360 and also neatly sorts the results based on users, groups,
SDP request feature
Hello guyz, I am facing an issue in SDP where by user ask if they are not satisfied about the reply of their request.Is there anyway that they can get a link in the reply-email(that the technician has sent) of their previous request in order to reopen it? Kindly assist Regards, Brian B.
NetFlow Analyzer 10
Hi Guys Can someone please advise on issue with Maximum utilization over 100% error on NetFlow Analyzer version 10.2.5 Build number 10250. Link speed is configured correctly on NetFlow, Cisco Router and active timeout is set to 1 on the Router, SNMP community string is also set the same from Cisco Router and NetFlow.
cisco device monitoring snmp/icmp
Hello, Can you explain how opmanager build number 12200 gets following statistics or reports ? in the widget "Device by Response time" how frequently is doing checks and how many in each poll ? is it via icmp or snmp ? is the min/max/avg value calculated based on the widget time range ? Dials in the monitoring screen of cisco device How gets "Response Time" value ? Is it via snmp ? which OID ? Does it depends on the device polling interval ? Does it represents
ServiceDesk Plus 9302 Released
Dear Users, SDP 9302 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9302 SD-63979, SD-65613 : Unable to login to the application in certain scenarios by multiple users with same login credentials when 'Keep me signed-in' is enabled. SD-65786 : Unable to access the Purchase module after migrating to 9301 in some environments due to the additional fields configured previously before migrating. Please
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