Autofill Requester Details on all New Requests
On all new Requests, we would like the system to autofill the requester details with the details logged in user. This is working well on Incidents but new Requests requires us to select the Requester. Any solution to turn off the requester and let the system use the login user as requster. Currently the requester details also cannot be deleted
Drill down different for me and users
So if I make a dashboard, or even a report, share it with everyone, enable drill down or "underlying data", the users CAN see some data. When I click on a report, I see all the data for that record, the users just see the fields that make up the report (I think). How can I enable them to see more data when the drill into a report? Thanks
Unable to view schedule report in Reports module
Hi Support, I'm unable to view or stop one schedule report in reports module How can I view even I've login as administrator Regards, Vincent
Can manageengine track all the approval which he or her approved?
Hi Support, I've got an issue here. There's a requester at my end here having issues to view her approval even manageengine showing she still have pending approval. Is there a option to trace which request that been approve as well Regards Vincent
Error when load file MIBs Juniper
Dear Support, I upload MIBs file of juniper success but when i load file it there is error bellow: Error parsing MIB:juniper-mibs-15.1X49-D70.3.zipException while loading MIB:Not a valid MIB file : E:/OpManagerProbe/./mibs/juniper-mibs-15.1X49-D70.3.zip Please Support me how to load MIBs file. P/S: I send you MIBs file and image error. Thanks & Regards.
Additional Levels of Organisation
Our current organisation structure is: * Teams * Departments * Directorates * Organisation We are looking into automating the approval workflows but so far our particular org structure doesn't fit into the SDP org structure. The only way I can see currently is to use the following: * Teams = Departments * Departments = Sites * Directorates = Regions * Organisation = Organisation The problem is that communicating this to users, requester's and technicians would be a massive pain as it is very counter
Scripting multiple columns in Service Catalog description
We have a user transfer Service Catalog form where the requester enters information on the employee (name, title, location, applications needed, etc). When the form is submitted, there is a rule that compiles the information in the form and populates the Description field as an overview of the form information. We use the cs.setdescription method for this and the information is displayed in the description in a single column. USER TRANSFER REQUEST: User Information: User Name: Dave TestUser Go-Live
Asset Licenses
According to my License information I have 975 assets. Does that number include only IT Assets which are active (in Use, in Store and in Repair)? or does it also include those assets that are Decommission and Disposed? Do Non-IT Assets also hold a license?
Auto assign technician to a request if they reply to a request that is not assigned
Hello, I would like the ability to auto-assign a technician to a request when they reply to a request that is not already assigned. Can you please help me achieve this? Regards Mark
How to upgrade to the latest version
We have Opmanager enterprise, the version is 9101, this version use the Mysql server. How to upgrade to the lastest verion? Thanks! Caijun.Luo
workstation is given hostname "no_computer_name. ..."?
We noticed that one of our worstations is not being scanned correcty. Each time after scan, the hostname appears "no_computer_name. ...". Please note that re-installation of AssetExplorer on concerned workstation doesn't fix the issue - same problem appear. Also, note that after correcting manually workstation name / serialTag in SD+ Asset, the host name is again revert back to "no_computer_name.mydomain.com" after asset scan. /Mar
Remote desktop blocked, it can't verify the publisher
Remote desktop Java Blocked
Time of day SLA
Can a different SLA be aplied when tickets come in at different time of day? for example: a request comes in between 8 and 10 am, a 4 hour SLA is applied one that comes in between 10 and 11 am, a 3 hour SLA is applied, etc.
Force Enrollment Script
I recently updated to Build 5325, prior to the updated I did not have the Force Enrollment using Logon Script feature enabled. After the update it somehow enabled this feature changing the Logon Script field in Active Directory for 3000+ from its original entry to “ADSelfService_Enroll.hta” causing a major issue. I would like to know how and why this occurred when this feature was not enabled in the first place. Any insight I can provide to my leadership team would be appreciated.
Scan Vendor Barcode Issue
When trying to add new assets by scanning vendor barcode (Assets>Barcode>Barcode Generation>Add New assets using vendors barcode) I fill in the information and scan my barcodes with a scanner. When I click on "Add Assets" I receive a "Please scan barcodes" error on the box where I already scanned the barcodes. Has anyone seen this before? Is there a resolution for it? Below is a screenshot. Ryan Merkl Sr. Systems Engineer Underground Construction Company, Inc.
Description in approval requests
Hello, I have this query in MSSQL that reports all approvals and the approval details. Is there a field that could be added that shows the original description when the approval was created and sent to the approver? We go through a lot of audits, and the approvals work well, but there is no context as to what each approval is for. I know it is captured in the Conversations, but can't find a good way to pull that detail into a report. We are on SDP 9117 with MSSQL Thank you. Dave SELECT wo.WORKORDERID
Dashboard widgets
Hello - I love the new dashboard updates but how do you delete a widget from your dashboard? Thanks - Scott
how to prevent technicians delete their assign task
when i assign task to technicians they easily delete that . and i cant follow project (excuse me for bad english)
SQL Query question
Hello, I looking for information about maintenance problems, and I see that I cant execute some queries for solution this. When a schedule maintenance finish, some devices don't change to clear state. Well, the queries are: delete from ElementsOnMaintenance; delete from MaintenanceStart; What are this queries? It delete all the schedules maintenances? Thanks, Jordi
AVC configuration for Cisco ASR IOS-XE
Can someone share me IOS-XE AVC configuration ? for Netflow Analyzer
Filter by Week uses Fiscal Year?
So it's currently March 1st (almost). If I have a report for this year where i want to see more than just month/year and less than full date, week would seem to be a solution. And although I get 9 weeks of data, the week numbers are from 26-35. Digging into this, those weeks are from the fiscal year starting July 1, 2016. I would rather see the current week numbers from 1-9. Is there a deeply hidden setting that forces week count starting from Fiscal year or is this like a bug? Not a deal breaker
Preset group to assign certain group after saving incident been assign to other group
Hi Support, I'm having some issue with my incident template. I've preset the group field to desktop-support in incident template. But after saving the group been assign to application team. Regards, Vincent
Pushing out just the latest patch for a product?
We're just testing out Desktop Central. We're having an issue pushing the agent out via the interface (Unable to get the Agent Status. Operation timed out - logged a call with support a few days ago and still nothing back) But my main query at the moment is this - can you just push out the latest update for a product? For example I've added the agent to my PC manually and have patched it remotely, but Adobe Standard has several updates to be applied, but they only get pulled down one at a time and
Service Desk Plus slow in loading
I don't know if this has been asked before but since the company I work flow upgraded fro version 8.2 to 9.2, ServiceDesk has been extremely slow when logging in and out. Once logged in, the application is quite fast. The issue doesn't seem to be network related as other applications are loading fine. Is there any performance tuning that I can try to do?
OpManager Internal Communication Ports
What are the internal communication ports used for in OpManager? There is a NMS_FE_SecondaryPort and NMSSocketPort. I'd like to understand what sort of communications take place, and is it possible for me to capture the traffic that travels across these ports?
Database encryption on different server
Hello everyone, I want to set up a server to test the latest updates of the pmp. After I installed the application and restore the database the server failed to start. First it wont let me restore the instandbackup neither but after I close all PostgreSQL processes I could install it. This dose not help and my application still wont start. I´ve read that the database is secured with an auto-generated password. So I copied the necessary files tho the new server and try to start the pmp....unsuccessfully.
where is the configurations store?
hello I have one problem, I do the configuration for block exe from configuration>template and assign this policy for one of my members but I Need to refuse this and delete but I do not know where is it store ?please help me because I don not what to delete the register key from that computer.
Mail fetching running but stops fetching
We have a SD build 8127, upgraded from previous versions. Before upgrade there was no problems, but now mail fetching stops every two or three days (status in Admin-mail server is RUNNING, last attempt time freezes). Pressing "Stop fetching" and then 'Start fetching" doesn't help. We can only restart windows service - this helps.
Cleanup of Old Data
Hi, Is there any way within the system or via SQL to remove old items ? As time progresses we are gradually building up unwanted field, Resource Info questions etc. Most of which don't have any use or have never been used. Any ideas as at this rate we'll have hundred of void ones............. Andrew
Service Catalog - Execute Script Rule
Hello! Is there a way to create a new request separate from a service catalog request? I would like to be able to create a rule whenever a service catalog is opened that automatically creates a separate helpdesk ticket. Anyone know how to do that? Or maybe code that creates a ticket? Thank you!
Associate CI to request service or incident
Hi, It's very essential that associate CI to request service or incident. Thanks
copy configure resource type
We have a lot of network devices, which I added to its resource group (discover resources). I have copied need User account from my Network Group. And I have problem to copy the resource type (with setting) to my resource group. I do not want manually to configure resource type to each device.
ADAudit Plus is hanging on "Getting Chart Data", any suggestion?
Hi, ADAudit Plus is hanging on "Getting Chart Data", any suggestion? Please look at the picture at below? As far as I noticed, this is happening only with this report, any idea, what to fix it? Regards, Sahin.
Server Probe requirements
Hi all, please could someone explain how to configure a server Probe for OpManager in a few steps? What are the HW requirements for a W2012 server (cpu, mem, etc.)? Kind Regards Roger
Free Edition License File Might be Missing
I installed Application Manager 13 Free Edition Downloaded from this link https://www.manageengine.com/products/applications_manager/applications-manager-comparison.html?btmMenu but after a while the service is stopped and cannot be started with error "License file might be missing" why this is happen? because when i read Free Edition there is statement "Supports monitoring up to 5 apps or servers. There is no time limit on the free edition - you can use it forever." and i only used it for monitoring
Template based on email submission
Is there a way for an email submission to auto create a ticket using a specific template? ie, user submits an email to TEMPLATEHELPDESK@COMPANYNAME.COM, that ticket would create using a specific template designed for those types of tickets? Thanks,
employee-internet-monitoring
Hello everyone I have been trying for a few hours to create a suitable report. How do I get a report from only one IP address? I have tried it with the filter control but without success. I have also created a rule on the firewall. On the firewall analyzer I have also fetched the rules of the firewall. But how do I get a report of this rule only? Next I have a problem with the WEB details there I get "No Data" ... I use Fortigate 100d as the firewall I hope you can help me. I need a little break
SDP Request page query
Hi All, Is it possible to allow the 'incident - additional fields' that I have created to be updated on the request tab main page like you can do with the 'Assigned To' & 'Group' categories instead of going in to each request to change it? Thanks James
free license for ManageEngine ServiceDesk
Hi! I NEED new free license for ManageEngine ServiceDesk. Error in attach. What I need do?
APM Monitor Siebel with "Exit code is 1"
I have a monitor siebel enterprise server. I can´t see the information about server list only the name of siebel server. This send the message of Exit code is 1. The monitor is available but this still appear.
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