Event log monitoring will only alert on Critical
I created an event log monitor but it will only email when I set the criteria to Critical.
Brach Office with DS - Doubts
I installed the server with DS, but my client agent doesn't communicate with him. In the agent details of my client the "Server IP Address" and "Server Name" is the my Primary Server and not the DS Server
How can I edit an existing NCM credential profile?
I have an existing NCM credential profile, how can I edit it?
integration with Zoho CRM
Hello, any plans concerne the integration between service desk plus and Zoho CRM ? thanks you
How to prevent closing requests that are based on the Default Request template?
Hello, Is it possible to use Field & Form Rules to prevent technicians from closing a request that is based on the Default Request template? We need to make sure the requests are based on the specific templates we created so that the reports contain all required data. Best regards, Demetrius
Feature Request- Change Field Types
1) Are there plans to bring the new field types (Multi-Select, etc) to the other modules like Change Management? 2) We could use more fields in Change also..
Contracts: Link to Site
It would be nice to be able to link a Contract to a Site, so that technicians can only see the contracts that are in their scope / regional perimeter. Antoine
Feature Request: Add roles as a filter to User Groups/Send notifications to an User Group
Two part request: 1. The ability to filter and create a group based on roles (i.e.: all SD techs, Service Approvers, etc..). This comes in handy if we have roles assigned throughout the organization where a filter by title, department, or site is to broad 2. The ability to send announcements to specific users groups. Right now the only option is email which is useless when you would like to share an announcement with the organization. Instead if the ability to email to an User group is added, we
Sharing AD user accounts across multiple MSP Accounts
I have our SD MSP set-up with our Cloud team as the main MSP account (1 - HOST). We've set-up our AD and have everyone in as requesters and all is good. Now our IT department wants to come into our MSP application. We'd be using the same AD accounts but we want to set them up as a separate MSP Account (1 - IT) so we can split out the Service Catalog as well as incident & request templates. Under Window's Domain Scan, I edited our domain and set it to share with the "1 - IT" account. I then went
Does archiving reduce backup time?
I find that backing up the database before applying software updates takes longer and longer, the longer we use ServiceDesk (due to database growth; our requesters often include attachments). I'm curious whether the backup time is reduced after you archive old requests using General --> Data Archiving. Can anyone who has archived before comment? Thank you!
Alerts For Enabled Users that were disabled before
Hello How can i filter alerts for enabled users that were disabled before. I tried filter in advanced configuration, but maybe I don't know the right value. Thanks for advance!
Invalid License File
I have a new license file but continue to receive "Please Enter a valid license file" message when I attempt to "install" it. Thanks
how to extract Reprt on "time taken to resolve a ticket "
hi team, I need to get a report on how much time a technician takes to resolve a ticket. plss help me with this report
TOP 10 mailbox size only showing one user
All reports seem to be working fine except top 10 mailbox size. I ran the appropriate reports and it is only showing one user regardless of which filter I apply Anyone have an idea?
Asset Scan failing on multiple workstations
We seem to be having issues scanning workstations in the past few weeks. Happens if we use the agent or don't, we just get a 'General failure when performing the operation'. It seems to have started happening around the time we upgraded to 9236.
Can requester deny resolved ticket ?
Hello, when technician resolves the ticket, requester gets the notification to close it. There is only one option available which is 'Close'. What to do if he doesn't agree with resolution and want to reject it and put it back in Open state ? Thanks!
Approval Page Update
It would be nice if on the approval page where you click on approve or reject, etc if any other previous or next stage approvals on the ticket or change were listed and their status in addition to the details that are already present
default login not completing login cycle
I have a fresh install of FileAudit Plus, and it's not taking the default admin/admin login. It starts to load the next screen, then drops back to login screen. If I put a bad password in, I get an invalid username/password error, so the password is still default. Is there a way to see what's going on?
Rest API for CSV Requester Import
Hi, For various reasons, we can't use AD sync for our users. As an alternative, we've been using a CSV import. Is there any way to automate this? I found where I can use rest api to create requesters, but I can't use it to add login name/domain information. Has anybody had any success in something like this? Currrently, we're having to build a csv, then manually import users every morning. Ideally, I'd like rest api to be able to import a requester with: Display Name First Name
Creating Fields and sub fields from CSV file
Hi I would like to create a new field and sub field for use with service catalog forms. The first field will have 30 items and based on the first selection a customer will be able to select from 30 fields in the sub field. Is there any way to import the fields and sub fields from a csv file ?
Netflow showing wrong data
Netflow showing wrong data I have configured netflow. But sometimes my report shows wrong data like 4.2gb for 10-15 IP address going to same destination which I know is wrong. Hence I get wrong interface utilization report. Is there any way I can fix that or find why its causing like that.
Set a requester default asset
Hi, We have several assets (laptop, mobile phone, tablet etc) assigned to a requester. Can we set a specific asset as a default asset for this requester? if yes, how? How to automatically associate the default asset to tickets (incident/request) log by a requester? Currently we have to manually select the asset from the asset list. Thanks, Wang
[KB] Customization at its Peak
O365 Manager Plus, provides you various customization features that make Office 365 administration effortless. This post covers some of the prominent customization features available. Manage selected mailboxes O365 Manager Plus also allows you to manage a particular set of mailboxes instead of all the available mailboxes in your organization. It reduces the overhead of perusing the report for the required data. Steps to follow Click Office 365 Settings, found in the top right corner of the console.
Did you know - How to customize Logon-to Domain List?
Does your environment involve working with multiple domains? Make it user friendly by listing the domains, for your user, to choose from. ADSelfService Plus gives you, the Administrator, the liberty to customize the end-user Logon page. You can create a drop-down domain list in the user logon page to help the user choose the domain he wishes to log on to. How to Configure? Log in as an Administrator1. Navigate to Admin Tab 2. Click on Customize --> Logon Settings --> General 3. Enable the Show ‘Log
migrating DB from PGP to
Hi i have on my system the PG DB and i would like to convert it to SQL how can i do it ? thanks TK
Backup File Not Found
When viewing the status of backups, a message "file not found" is listed. When I go to the backup location, the backup file is there.
Free e-book: Managing and Securing Mobile Devices for Dummies
To help you keep up with advancing mobile technology, while protecting corporate data and assets, ManageEngine gives you a definitive direction in the latest ebook on Managing and Securing Mobile Devices. Click here to get your free copy now!
Free e-book: Managing and Securing Mobile Devices for Dummies
To help you keep up with advancing mobile technology, while protecting corporate data and assets, ManageEngine gives you a definitive direction in the latest ebook on Managing and Securing Mobile Devices. Click here to get your free copy now!
Free e-book: Managing and Securing Mobile Devices for Dummies
To help you keep up with advancing mobile technology, while protecting corporate data and assets, ManageEngine gives you a definitive direction in the latest ebook on Managing and Securing Mobile Devices. Click here to get your free copy now!
Free e-book: Managing and Securing Mobile Devices for Dummies
To help you keep up with advancing mobile technology, while protecting corporate data and assets, ManageEngine gives you a definitive direction in the latest ebook on Managing and Securing Mobile Devices. Click here to get your free copy now!
Free e-book: Managing and Securing Mobile Devices for Dummies
To help you keep up with advancing mobile technology, while protecting corporate data and assets, ManageEngine gives you a definitive direction in the latest ebook on Managing and Securing Mobile Devices. Click here to get your free copy now!
Free e-book: Managing and Securing Mobile Devices for Dummies.
To help you keep up with advancing mobile technology, while protecting corporate data and assets, ManageEngine gives you a definitive direction in the latest ebook on Managing and Securing Mobile Devices. Click here to get your free copy now!
Preventive Maintenance Tasks
Hi, Is there a report that can show all the Preventive Maintenance Checks and Task inc the Description ? Any help would be appreciated. I found one from the forums but it's not giving the description. Andrew
Error in the DB ???
Hi i am getting thie error more then once , what can i do /?
Default threshold for Application Monitors
I need to change the threshold for the application monitors from Critical to Attention. When I set the threshold through the administration tool it applies it to Critical.
Super admin lockout
I realized that when a superadmin changes its password policy (or email address), it looses its super admin role. Unfortunately if it is the only super admin and superadmin creation is disabled, then there will be no super admin in the system, and noone can create anymore. The only solution is to have superadmin again is to restore a backup. Is it a normal operation? Is there any way to set superadmin in this case?
Field vs Resource Info
Hi, How come you can paste a list into a Field,but you can't into a Resource Info entry without it moving it to horizontal ? I understand there is a limit to the number of fields so we have aimed to use all our templates Requests with Resource Info items but was wondering if there are plans to give these the same ability (multi-Line Text Field) as fields when it comes to accepting data ? FIELD 1 2 3 4 5 6 RESOURCE INFO 1 2 3 4 5 6 Andrew
Service Catalog - Approval link variable
Hi what is the variable for a link to action a service request ? I have deleted it from approval mail message template :(
Problem with renew ServiceDesk Plus Free Edition license
Hello, Can I renew our ServiceDesk Plus Free Edition license? How can I do it? I cannot do this from SDP start page:
Tip of the week - Categorizing columns in your spreadsheet for auto analysis
Analytics Plus can automatically read and analyze data in your spreadsheet (or any other data source) to create out of the box analytics in a fraction of a second. Using an intelligent algorithm, Analytics Plus parses numeric, date, currency and other data columns to create dashboards and reports. The data type in each column is automatically categorized by the application, however, this can be changed using a drop down field in Data Preview screen. It is important to get this categorization right
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