Azure SSO and custom subdomain SSL certs
Hello, I have Azure AD SSO setup for SDP On-Demand. I've uploaded the cert supplied with the Microsoft SSO app configuration. The problem I have is when I use my custom subdomain, the domain shows as not secure for an invalid cert. For example, I go to https: subdomain.mydomain.com redirects me to my Azure AD SSO login. After login, it redirects back to subdomain.mydomain.com with invalid cert displayed. I cannot find a place to add the cert for this domain within SDP OD. Of course, all works
Open Tickets from Received email
We are running 9.2 and have not made any changes but stopped having tickets opened randomly about mid day Tuesday. I am not getting any errors and the emails are in the proper mailbox. The admin mail settings just says "running" when trying to fetch mail. We have checked all ports and Connectors as well as restarted the server. Any Ideas?
How to setup Appmanager to run on SSL certificate
Hi team, I have the following concern, how to install or what is the complete procedure to install an SSL certificate in the Applications Manager product?
ServiceDesk Plus open house blow out - ManangeEngine SFO User Conference
.
Custom Applications in On-Premise version ?
Hello there, Are there any plans to include the "Custom Applications" in the On-Premise version of ServiceDesk Plus ? Thanks, Antoine
D'ont Start a new installation of SCP
Today, i installed a SCP for try it... After the installation, when start the web client, d'ont appears the main page... Here you are the serverout0.txt Bets Regards/mb
Modified Admin Groups not giving any data
Hi i am in need of getting the modified admin groups to give data and then alert us when someone adds a user into the domain admin groups. This is required for auditing purposes. I have auditing working on my domain controllers and the alert/report profiles setup correctly but there is never any data in this one report. All other reports show data so i know polling is working and auditing is working. support hasnt been able to help as of yet. Any ideas? i am running ad audit version 4.6.0 with
Is it possible to filter on time-based criteria in a custom report
Good day, I am currently attempting to create a report within ADAudit Plus that checks for suspicious logon activity. Effectively, what I'd like to do is have a report that says "if user X has failed logon three or more times within a five minute timeframe, report it." Is it possible to have a "greater than or equals to" criteria in place on a custom report, as well as to set a timeframe for such criteria being met? Thanks in advance for your response.
ADAudit Plus Using External Database
Hi, We are trying to deploy ADAudit Plus using external database. The application will be deployed on AWS and we plan to use RDS Postgres instance to host ADAudit Plus database. My understanding is that currently the default database is PostreSQL so this should not be a problem but the implementation team report that they cannot use external database. From documentation I only found guides to migrate database : https://www.manageengine.com/products/active-directory-audit/ad-audit-plus-db-migrations.html
Is there a way to programatically detect if the mail fetch has stopped
I have been burned enough times, that I would like to monitor when the mail fech stops within service center. Is there any way that I can setup an alarm, or a key to watch when this happens. Thanks, John Robles
Self Service Catalog Email Generation
Does anyone know if there is a way to have an email sent to the requester when they enter a service request through the self service portal? Currently the requester's are sent an email stating that their request has been received and someone will be with them shortly, I would like to continue that but through the self service portal in Service Desk. I would like the email to contain the SLA that is currently assigned to the service category that they are selecting (i.e. new computer purchase SLA
bulk update employee ID
Is there a way to bulk update the "employeeID" attribute? I do not see any header that matches up with "employeeID" when I look at the "List of LDAP attributes suppored by ADMP". Thanks
Error on User Creation for Lync
I have the user creation template configure to create a Lync account using the default naming format for the SIP address: "sip:"%mail% I get the following error when creating a new user: Error while enabling Lync services for the user - System.Management.Automation.RemoteException: Cannot bind parameter 'SipAddress' to the target. Exception setting "SipAddress": "Cannot parse SIP address for user information." If I go back after the account is created and enable Lync using the same naming format
Field and Form rules - manager unable to see form after disabling subject
Hi all I would like to disable the subject field on user submission so that on form submission customers can not make changes to the subject field. I have created the rule but when the manager goes to approve the form they are unable to view the information in the request so they can correctly approve or reject the request. see below.
Critical Alerts for Router/ISP Down or Unreachable
I'm looking for the best way to configure monitoring alerts ONLY for when the router/switch/ISP/Power is down/unreachable. I'm in the process of setting up thresholds, templates, and alerts but had to disable temporarily as were getting many email alerts. Ill eventually re-enable alerts for CPU, Mem, buffer, tempatyre, packet loss etc.... We have over 30+ branch offices and our primary way we would like to monitor is by getting a CRITICAL ALERT/email notification if the router uplink is unreachable.
Changes to the Requests Grid - Why?
I just updated our version of the application to 8014 and I am shocked at a few changes that were made to the requests grid. I was a few versions behind, so maybe these changes didn't happen with the latest update, but why were these changes made? 1. The go to request by ID was removed: Why was this removed? This was a very useful feature when looking up a ticket, especially when a user calls up on the phone referencing a specific ticket number. We could easily pop the ticket number in
prohibit applictaions
hello I am new in desktop central manage engine. I need to prohibit some applications that not applicable in my company, what should I do?? I go application control>block executable but it is just reporting and I can not configure it such as add new applications or delete applications or etc. my central engine is 10 version. would u please help me? do u have any document about the configuration?
Database Patch Management
Hi all, i would like to know if it possible to populate a database repository, doing a manual download of the patches I need away from the platform. The reason why it's about a particular customer who has an extremely slow data connection, I have to filter and lock automatic updates because there is no sufficient bandwith for the whole lan network. At my office I tried to download all the patches I needed, depending on kb code showed as "to be downloaded" and put into the repository path to the customer's.
Text Field Validation script
Hello, I have a use case where the customer needs to provide the MAC address of their device. I would like to be able to stop form submission if the user does not submit their MAC address according to the following format: xx-xx-xx-xx-xx-xx Is there any way to achieve this?
Help with query
Can someone please help convert this query from Firebird to Postgres? I have a Cisco 3750G switch-stack which is not showing all ports in SPM, and this query fixed it (prior to migrating to Postgres). update "SPMInputConfig" set "SNMP_SCAN_TYPE"=3 where SWITCHNAME='s-agd-n200j-1'
Creating requests with requester details using REST API (json).
I'm struggling to pass requester details like contact number and email. The API accepts the parameters (no errors) but they do not get associated with the requester record... data={ "operation": { "details": { "account": "Sample Account", "description": "Description of the request.", "requesteremail": "customer@email.com", "requester": "Joe Customer", "site": "Sample Site", "title": "Title of the request."
Prohibited Software still showing in inventory. HELP
Hello. There is a piece of prohibited software that is still showing on two different machines. This software is the "Ask Toolbar Updater". I have removed all files and registry keys that I can find but Manage Engine is still finding it somewhere. Is there anyway that I can see where Manage Engine is picking it up at? Thank you!
E-mail Command: Date/Time field
Good day Can you please give the date/time format when using the e-mail command. I’m want to auto fill the field Created Date and a custom field UDF_DATE1, which is a Date/Timefield configured in the Additional Fields section. Thank you for the feedback. Greetings Jimmy
Sorry an error has occurred - Custom Report (CMDB)
If we run a customer report against CMDB module, it runs fine. However, if we filter by Desktop or Laptop, we get the large warning triangle and "Sorry an error has occurred" message. If I try and edit the report, I get the following errors in a pop up window: java.lang.NumberFormatException: For input string: "null" at java.lang.NumberFormatException.forInputString(NumberFormatException.java:65) at java.lang.Long.parseLong(Long.java:441) at java.lang.Long.(Long.java:702) at com.adventnet.servicedesk.reports.action.ReportRequestHandler.editReport(ReportRequestHandler.java:334)
SD+ migration
I want to migrate my servicedesk to a new server From: ServerA Windows server 2008 32 To: ServerB Windows 2012 R2 64 I have upgraded SD+ on ServerA with the latest SD+ versions and installed the latest version of SD+ on the ServerB both running 9.3 Build 9300 What process do I need to follow to migrate the SD+ from ServerA to ServerB. It is running the database on an external SQL database. The ServerA is running a 32 bit version of SD+ but the new ServerB needs to run on the 64bit version Is there
LogJam, RC4 and Forward Secrecy
When I run a security test on my ADSelfService Plus website using https://www.ssllabs.com/ssltest, I get the following errors: This server supports insecure Diffie-Hellman (DH) key exchange parameters (Logjam). Grade set to F. This server uses RC4 with modern protocols. Grade capped to C. The server does not support Forward Secrecy with the reference browsers. I can always correct these if I'm running IIS or Apache. However, I can't find the SSL configuration pages anywhere in the ManageEngine install
Q about upgrade from 9.2.0 to 10.0.30?
Hi, i just read about new version desktop central my version 9.2.0 billed 92 but my question can I go directly to last version or not? Thank you
Can I monitor Server Events Errors using OpsManager
Hi All, We would like to Add a monitor for Error Events of Windows Server from Ops Manager, Please Suggest. Thanks
Add process monitor to several servers
Trying to find a way of monitoring a process on several servers - the quick config doesn't include processes. V11 Thanks Andy
Report. Manual change dueby date.
Hi!!! Is it possible to create a report about manually shifted time of resolving of a request? Freelance
Desktop Management Software - Free for 25 Computers
Hi, If you are looking for a complete Desktop Management software, try ManageEngine Desktop Central. With Desktop Central, you can: Automate patch management for Microsoft and 3rd party applications Deploy Software to computers remotely Manage Software Licenses and get usage statistics Prohibit and remove unauthorized software usage Take control of remote computers Manage mobile devices running iOS, Android and Windows and much more. The fully functional Free Edition can manage upto 25 computers
XenApp Monitors No Data
Hi, We have added some XenApp monitors for our Xenapp 6.5 farm, I've checked the credentials and can perform WMI queries against root\citrix but no monitors are being populated in Applications Manager. Am I missing something obvious?
Request for report: Users not in a group
We use groups for Internet access: Blocked, Filtered, Relaxed and Unlimited. I need to be able to report on all users that are in none of these groups. As long as they're in at least one of them, they should not appear in the report. There are many scenarios where this information could be useful: Users not in the "All Users" mail group for example. If you can filter by listing users only in certain OU's rather than only at the domain level, then reporting on sites users not in site-specific mail
License Renewal
Hello, We are using ServiceDesk Plus (free edition) version 9.2 Build 9203 since last year. We would like to continue using the product with same free 100 technician license. Currently, I could see a notification on the top bar stating, license is about in expire in 35 days. While clicking on renew button, it re-directs to Zoho website, where it states my account doesn't have any product, although I have got the license from the same email ID associated with the account. Please let me know how to
DATABASE PROBLEM!
Hello I did a clean install to opmanager and first added vmware and I let it discover its vm-s. It only discovers certain vm-s based on i don't know what and i cant add other vm-s to monitoring that don't have snmp because it requires credentials. So my question is how did vcenter added several vm-s to monitoring and others not(without snmp)? So I got my vcenter monitoring with several vm-s. And it stops at 26 ( i have 40sthing vm-s really). I see that my dashboard ipam, virtualization and server
Licenses expire in X days
Dear all, I'm receiving following message on top of our helpdesk portal: Licenses expire in X days, when I click on button, next to the message - RENEW, I'm receiving following message: You have logged in as mymail@mydomain.com . You are not allowed to access this application. Please click here to login as a different user. Click here to go to your Home Page. When I search in Manageengine portal, its allows me to renew license, but only for up to 5 technicians and last year I issued a license
Monitoring not send or receiving emails exchange
There is a way to monitor email send a receiving status of an exchange server because sometimes we have issues sending and receiving emails but we dont have any alerts from application manager tool.
Application Manager plugin asking to reauthenticate
I've installed a trial version of OpManager v11.5 along with AppManager plugin. the problem is that when I try to browse to OpManager parts related to AppManager plugin, it asks me for username and password. I login with the below credentials: user: admin pass: admin@opm Is there any way to bypass the authentication for this plugin?
php
how to put on monitoring php script
Preventive Maintenance Task Notification
Hi, Is there a way for a technician to receive notification prior from the task on preventive maintenance be created? For example: The preventive maintenance is scheduled on March 1, 2017, I would like our technician to get notified a month or week before the task is created. Many Thanks, Rowell
Next Page
