APM Reporting
Has anyone figured out a way to create reports off of APM monitors?
Dashboard filters only work for SDAdmin in 9.3 upgrade
One of the features that we are wanting to use is the dashboard customization, so that each support group can view the dashboard for their area. Upon testing, I am able to set the support group filter to any of the support groups, but other users cannot. When they set the filter and hit apply, the dashboard still shows everyone even though the filter shows the one support group. The only difference I can see is that I have SDAdmin, and the others are custom roles. I did try to create a new role
ADAudit Plus initial installation: Accumulated more than 3678427 critical alerts that mean nothing
After my initial installation, ADAudit Plus has been running a week. Having accumulated all these meaningless alerts, I'd love to simply delete them all. I can't sit here for the next month deleting 100 at a time. There must be a way to purge these in one swipe. . . right? Thanks for your comment(s) ahead of time. . . Steven - - - - Keeping an eye on the network … ôô¬
Login vs Logoff time
Hi, we have the possibility to find logon time for users but in certain situations we also need the log off time. Is there anyway to get this - if so, how? Thanks. Best Regards, Jesper Breum
AD Sync
How can one modify the time that ADManager Plus synchronizes with the domain to update users, groups, etc? Maybe even a way update the different objects at different time intervals?
attribute
HI im trying to do one thing in two ways - add reallastlogontime which is on the report "real last logon" to the report "disabled users" or create an ldap attribute to use for this value Paul
Office 365
Hi I get the following error when trying to connect to Office 365. The term "Connect-MsolService' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again". All the Azure components have been installed on the server where ADManager Plus is running and I have run the "connect-msolservice" and entered the credentials. Can anyone assist please. Gary
CSV Import Issues - An empty header has been detected. Please remove the empty header and import again
Hello, I am trying to import a .CSV file to modify users. The first line in the file is the header line and the file is saved as .CSV with UTF-8 encoding. But when I import, I am getting this error message : "An empty header has been detected. Please remove the empty header and import again" Can anyone offer a solution? Thanks & Regard Hari
Technician Details along with associated group
Hi Team, Is there any query which gives the technician details along with Group & associated SITE.
Report Request - Expired yet active workstations
MS SQL Build 9236 Looking for a report that lists all workstations that are active/in use but have an expiration date. I saw something similar in the canned reports, but the numbers don't match to what I get when I filter from the front end. Name Product CI Type Expiry Date Asset State Department Acquisition Date Thanks David
Component shows in asset list
I'm using SDP to track my purchases. I've defined things like HDD, vide cards, monitors as components. However, after I recieve a PO and assign one ogf those to an actual computer, those components still 1) show up in the "in use" asset list and 2) use one of my allowed assset from my license. How can I make components not show as an asset?
Kick Starting Eventlog Analyzer Workshop Series for USA !
Hello Folks ! Learn the nuances of log management, auditing and network security management! Witness live demonstration of the product and gain hands-on experience, via a live EventLog Analyzer laboratory setup hosted on Azure. Register now ! Cheers ! Eventlog Analyzer Team
Office365 (2016) pro plus
Is there any documentation available to help setup an Office365 (2016) PROPLUS package through the Desktop Central Software Deployment module
Did you know - How to configure single sign-on in ADSelfService Plus? (Part 1 - Google Apps)
With the advent of cloud technology, inevitably every organization uses one or the other cloud apps to ease out their business process. Storing the data on the cloud or accessing cloud applications for IT management is common. However, this development does come with a price too. With numerous applications on cloud, employees have to remember different passwords for each of their cloud application or account, which is a daunting task. What if I say, there's a comprehensive solution that offers users
sending email from the servicedesk
when i send a notification for approval through the helpdesk, to the approver , the sender name would show as IT HELPDESK. but if i go to the request itself, and see all conversations, it shows the technician name, that is my name who send the request for approval. is it possible to set the settings as when me as technician sent a request for approval, the approver has to get in his inbox, my name as the sender and not the IT HELPDESK?
Auto Close Rejected Approvals
Hi Is there a way to auto close requests if the approval status is declined, we have a lot of requests that go out to managers for approval and some come back declined and then sit in the service desk doing nothing until someone manually closes it. Regards Adam
iPhone App
We're switching to iPhone 4 as our corporate phones and an iPhone app that would allow us to view and close tickets on the go, and to allow staff to log jobs from their phone would be awesome.
Tip of the week : Make use of CSV settings to import cleaner data into Analytics Plus
When you click on 'More CSV settings' , you have options to customize delimiters, skip rows etc. in your spreadsheet. This way you can import cleaner data into Analytics Plus.
[KB] Compliance Management Made Easy
Organizations have to abide by respective industrial mandates as required by the government. It is necessary that certain information is constantly tracked to ensure compliance with industrial requirements. Both native Office 365 and Office 365 Manager Plus, provide you reports that help to ensure that compliance requirements are met with. But O365 Manager Plus reporting feature proves itself better than Office 365 by providing the following special features: Dedicated segment for compliance
how to add a new category in OP 11
is it possible to add more custom categories within the device templates ? thx Bauke
Multiple Check Box in Incident Template
Hi Support, I'm trying to create employee join/move/leave form into incident template. I would prefer to use multiple check box example Hardware request Deskphone Mobilephone Desktop Laptop I've notice in service catalog there an option to use radio button does this exit in incident template? Appreciate you could advise accordingly. Regards, Vincent
Move ServiceDesk application to a new server...but not the database which is on a separate server?
Hi, I am using the latest version of ServiceDesk plus (9301) on premises. I have the application installed on a windows application server and the SQL Server database installed on a separate database server. I now need to move just the application part to a new server...but do not need to move the database. Is there an easy way to do this...I have looked online and most of the guides talk about doing a complete move i.e. including the database. Should I just follow these...or is there a special way
Missing Computers
I have an image with DC9 installed. I am barely learning about this program and its scope. When ever I try to pull a report on all the machines and run a System Scan. A few machines do not populate. I have all except 10. Any thoughts?
opmanager v11.6,can't find ESXi 6
Hello all I tested OpManager v11600, I tried to use OPmanager to monitor vCenter, vmware credentials can be found through the virtual machine, but can't find ESXi host, manually add ESXi can't see the performance details, please help me Thank you! vCenter version 6.0.0 ESXi version 6.0.0
SSH drop out of nowhere
Good day I received notification from our info security team that there was an attempted SSH drop from one of our OpManager probe servers to an external IP address. It hasn't happened since which is a cause for alarm (if it happened more than once, we would imagine it was a scheduled job or something). Can you please advise what could be initiating this connection, i.e. what feature I need to look at in OpManager that could send these SSH drops? Thanks in advance. Regards, Mat
Cursor position in reply mails
When a requestor responds to a request, the cursor is at the end of the text defined in the template. Is it possible to position the cursor automatically at the beginning?
HOW to include request attachment in notification,
Hi, I want to know HOW to include request attachment in notification, what i mean is when notification is sent to group after adding new request, this mail should include attachment attached to this request.
Reporting Dashboards as Presentations
Present the KPI reports from Helpdesk/ServiceDesk, Network Monitoring, Traffic Analysis, Server Monitoring, Application Monitoring and all other IT management reports in a single dashboard or view them as slideshows.
Report on the manual extension of Due Dates
I need a time bound report for those incidents and service requests, whose due dates were manually changed and by who
Report time spent by a member of a project
Good afternoon I need your help please. I need to generate a report indicating that this project involved a member of a project and how much time is spent. Also generate a comparative report on the planned and actual project progress, tasks and milestones. Thanks
How do I group incident template?
Hi Support, How do I group incident template? I'm running on version 9049. If I may require for upgrade which version? Regards, Vincent
Reporting Dashboards as Presentations
Present the KPI reports from Helpdesk/ServiceDesk, Network Monitoring, Traffic Analysis, Server Monitoring, Application Monitoring and all other IT management reports in a single dashboard or view them as slideshows.
How to import IP Phone from CSV with Phone DN field
Hi, I wanna to import IP phone from CSV, but when I map field, I don't find "phone DN" field for map to CSV column. What Should I do? I think it's very important for IP Phone? Thanks
Request/Incident -> Change Workflow
I am trying to figure out how we can make Change templates available to our requesters although they are not directly available. Is there a mechanism that will take a requester's Request or Incident and automatically open a Change? Thanks, Andrew
Virtualizing the ServiceDesk Plus Server
Hello, I am looking to virtualize my ServiceDesk Plus server. I am running ServiceDesk Plus 7.6.0 build 7611, and would like to set it up on Server 2008 R2 (64-bit) in VMWare ESX 4.1. Is anybody out there virtualizing their ServiceDesk server on the platforms mentioned above (or previous versions for that matter) and having any issues (please also comment if you're not having issues)? Anybody with ManageEngine know of any issues doing this? I would like to know if you are virtualizing ServiceDesk
Approval Template Preview when receiving a Request for approval
Hi, When a Service Request is sent for approval the approver receives an e-mail notification with the relevant link. The link displays the following page as captured below. Is there a way to display the Subject of the Request too and not only the description? BR, Mary P.
Technician updates to be included in Email notification
Hi Support, Appreciate you could advise if I can include the add notes by technician into email notification for customer as an update? Regards, Vincent
Where is save credential username or password
Hi, I need to some info for security team. I would like to know where to store credential username or password. I see database credential table but both of fields(username & password) were null. I wanna to know how to store security credential data mechanism. Thanks
Snmp certificate scan type is wrong
use Servicedesk Plus ver 9.2 testing In the asset management module, use the snmp credentials to scan the Linux system, All types are NTP, can not display the details Whether there is a solution?
User Satisfaction Survey
Can Manage Engine send a User Satisfaction Survey to many users instead of sending one survey after they closed an issue? It'll be great if they can send a survey like what Survey Monkey or another surveyors did. I really appreciate anyone who can help me to solve this. This will helps me a lot. Thank you.
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