Duplicate Technician names
Hi There, Do you know how to remove duplicate technicians in the drop-down menu? We seem to have duplicated names of couple of technicians (not all of them). But in Admin tab under Technician there is no duplicates. Could you advise how to remove these entries? Regards Mario
Can I monitor Netapp?
Hello everyone Where I work there is a netapp storage system. I want to know if it is possible to monitor. If you can monitor it, you can tell me how. I would appreciate it if you help me. Thank you
How to change device type for asset?
I don't see any options for this.
Removing an email address from a Support Group's email list
I've removed the address for our main helpdesk email address from a support group's 'Group Email' list, yet when new tickets pulled from email come in, they still have the support group being assigned to them. Is there another spot where this can be set? The idea is to have all new email tickets to have no group and manually assign them so a helpdesk tech won't be bothered with high level tickets.
Show the last run date of reports
I'd like a report that shows all the reports' last run dates, if possible. We're trying to clean up the reports that have been created and we can't tell what is being used and what isn't. Thanks, Tammy SD Plus: 9.2 Build 9241 DB: postgres
RSA Integration on Windows Server
We have Password Manger Pro installed on a windows server 2012. Now we got problems with PMP RSA Integration. The following error message occurs during a user authentication. Source: rsa_api_debug.log RSA Authentication API started. [2017-02-06 15:36:26,684] /login/AjaxResponse.jsp-1486391786564_###_http-nio-7272-exec-24 - ReadReamlStatus[Servers= AcmServerInfo[ serverAddress = 10.x.x.x addressStatus = 12 serverStatus = 1 aliases = aliasOptions = 0 consecutiveSuspensions = 0 averageNetTurnaround
View is now gone.
Good day. One of our employees has recently had an issue with the default view. When they log in, on the dashboard it shows they have tickets open. When they click on the number, it takes them to a pipeline view, but it is empty. Switching between all the views still produces the same results; the columns are there, however, there are no tickets to view. I have gone in a modified their permissions to view all the companies/sites/departments/just their own tickets, but none of them produce any new
Dueling Help Desk Auto Reply
We Disabled new request creation through email 2 weeks ago and updated the system with our auto response. Today we got a phone call from another agencies help desk because ManageEngine was bombarding their desk with a new ticket every second. Come to find out they send an auto response to each new ticket saying it was received which was not associated to a ticket in our help desk so manage engine fired off another email saying they need to log into our help desk to create a ticket. How can we overcome
Grouping workstations
Hi, So i am in the proces of discovering all our systems, i would like to put them in a group like i can in our active directory. Is there any possibility to do this? Thanks in advance!
Staging Server
Hello, I'd like to create a staging instance for changes I'd like to make to our production Service Desk. Am I able to use the same license file for this instance or would I be better of using an evaluation license? Regards, -Jon
How to transfer custom field values when converting an incident to a service request
Hello, We would like to transfer custom field values when converting an incident to a service request. For example the value of WorkOrder_Fields.UDF_CHAR14 should be transferred to ServiceReq_6001.UDF_CHAR7 during conversion. How can this be achieved? Best regards, Demetrius
We need a way to strip non-requests from the email
Folks, I have this problem in that our employees love to include our service desk in a large email chain that becomes a conversation. We've attempted to convince them not to include anyone but the service desk on an email to the service desk, to no avail. In addition, when we get this long chain and people start replying and forwarding, it becomes impossible to manage. I've previously requested more control over the inbound email. We know we can use the spam filter, but we want to alert the users
Rendering Exception error
Hi, I have a new employee template setup in the Request Catalog with several resource boxes and field & form rules. Amongst other requirements, the hiring manager must fill in the full name and start-date of the new employee. To ease the overview for the Servicedesk technicians, I created a field & form rule that disabled the subject, and created a script that automatically updated the subject with the name and start-date of the new employee. If I create the request as a technician it works as intended.
business Rules doesnt send emeils
hi i creat bussines rules, but i dont receive any notification. i write that when the requester is "user 1" change priority as " 1 priority " than i checked email under notifications an then i write my name. see pictures. best regards, thank you.
How to retrieve Support Rep Information
Hi, I have list of RequestID's and I would like to get Support Rep information related to those RequestID's. I am unable to run a report for multiple RequestID's. Please help Thank you Kumaraswamy
How do i get meaning full reports out of Netflow what is Unknown_App
How do i get meaning full reports out of Netflow what is Unknown_App how to cofugure reports
Software Deployment
Hi, What tool do you recommend on creating a software package for Windows?
Ability to add notes in multiple jobs at once
Would be great to have the ability to add notes in multiple jobs at once
How do I delete App Catalog from my iPhone?
A few days ago an App Catalog icon appeared on my phone. I don't recall ever installing App Catalog. I have checked through my list of apps on iTunes but it is not listed. I can't delete the app. I am not part of an enterprise network - I am an individual. At first, the app just showed a white page with a 404, but now it finally loaded to say something about manageengine. So I Googled and found this site. Please explain how to remove it and also how it might have ended up on my phone. Thanks
Customizing Desktop Central MSP login page?
Is it possible to customize the login page? Currently it looks horrible with all the announcements etc.We would like to apply our corporate theme to login page.
Change notifications
Is there anyway to limit the number of notifications sent. Example John X is a Team Leader, Reviewer and is also a Change Approver. When a change is Approved for Production, a notification goes out to ChangeManager, ChangeOwner, ChangeRequester, CAB, Line Manager, Implementer. This means John X will receive multiple of the same email notifications. Can this be refined in any way?
Can't find ChangeID as an Attribute of Change in REST API, can you add it in the next version??
Hi all, I can't find ChangeID in Change's API. How can I get it using scripts?? Urgent, thanks for anyone provides useful information. Benny
Integrate SDP with ADMP - Reset AD Passwords, no domain...
Hi, I have enabled tight integration from ADMP and entered the server details in SDP under ME Integrations. Both test successfully from their setup screens. I also selected a template for AD password reset. I can now see the Action menu item to reset the account, when I am in a request of the selected template. When I select the Actions menu item, the window appears asking for a domain selection and a user. When I click the drop-down for the domain, our domain does not appear. Can anyone please
Is it possible: One Deployment for Office Suite and Office 365?
Hello, our company will be using Office 2016 in two ways of licensing: 25Users will get Office 2016 Suite and 25 users will get an Office 365 Account incl. right for desktop app use. So now I am wondering whether I can deploy one Office 2016 Package for all PCs? I already tried with a Office 2016 Suite, after first start I can add a license key or say "activate by account". The Problem is: When I login with my account the activation menu says, that only Office 365 (E3) is licensed, there is no license
Restriction on support groups a ticket can be assigned to
Hi, Is there any way to have technicians restricted on the way they can change the group assigned to a ticket? For instance, I have a ticket created with template X when the To email address is X@domain.com I have support groups A, B, X and Y. The template assigns the ticket to group X. I have configured the template's rules to remove groups A,B so the ticket can only be assigned to group Y. So far so good. The problem is that, as far as I have been able to realize, this only works when the ticket
Requester allowed to view&Organizational Roles
Hello , I want our users to be able to see their own departmental demands while they can see the same departmental demands in other areas. In the second example, I gave the same department role to the different division from the Organizational Roles field. In this way, I can make it possible for users to see the same department requests in different regions. I'll be happy if you can help me. NOTE: In addition, the "Requester allowed to view" feature has been associated with "Organizational roles"?
Required Field
I never noticed this until I was asked if I could make the Site field a required. There is no option to do so. Would that be correct? All other fields has that option.
Cloning tasks
For larger projects and in some requests, it would be nice to have the option to clone tasks to assign to different technicians.
Email address in cc field
Hi, I have ManageEngine Service Desk Plus 8110 connected to the mailbox (exchange 2010) ticket@mydomain.com and it works perfectly. All users write their requests for assistance via email at helpdesk@mydomain.com. Helpdesk@mydomain.com redirects all mail to ticket@mydomain.com. When I reply to the ticket I find always address helpdesk@mydomain.com in CC and I have to delete it manually. (wrong) If users would write directly to ticket@mydomain.com when I answer the ticket can not find the address
Automating Problem Creation
Is there an easy way to automatically create a problem if an incident is reported as a specific impact or urgency level? I imagine this can be done with triggers, however, I am not a developer and I don't want to pull them away from their current responsibilities.
Task search & filters
Hello, We started to use tasks submodule and it's not a good at all that search scope doesn't include tasks. Please look at this moment at feature. Besides that, additional customizable filters for tasks (as for requests) will be very useful for technicians. Thanks.
Edit pick list for service catalog additional fields
Is there no way to modify the pick list text in Service Catalog - Additional Fields?
Script to disable or change password on all requesters
I need a script to disable or change password on all requesters in our helpdesk, we are currently running ManageEngine SeviceDesk Plus 9.2 Build 9240. The point of this is to disable the login for all existing requesters, resetting each requesters password manually through the web interface is no option. Adding a feature to disable multiple requesters through the web interface would be a huge plus for us and others. -Fredrik
API features for acces to old request in a combined request?
Dear sir, We need to access to some request by API, when a request are combined, the old one that has been combined to a new one is not accesible from the api by the old request id. SDP instead can acces by the two request id, but the api not... Thks for your help mbb
ServiceDesk Plus API - Filtering Requests
This question has been posing a few issues recently but a number of clients have been attempting to return a list of requests via the API by a specific value on the Request such as Group. As with a lot of these things its pretty simple but not immediately obvious if you don't know where to look for the information. First off you might want to download our API white paper which sets the groundwork for using the API interface in ServiceDesk Plus: http://www.set3.co.uk/manageengine/white-papers/ If
Not able to Associate approvers to departments
Dears, I'm not able to add any user as department incharge or approver. Kind regards, JS
Customizing ZE Editor
Hi, How can I change default font from Verdana to Arial in ZE editor ? How can I add buttons like "Insert HTML", "Insert Code", "Edit HTML" in ZE editor ?
[Closed]License Expiration
Hello, We are using ServiceDesk Plus edition (9.2 Build 9203) since last year. It's running with free license of 100 technicians, and we would like to continue the free SDP with same features. I am started getting the banner notification stating the license is about to expire in 36 days. If I click on the renew button, it takes me to Zoho website, which says I don't have any product under my login, although the license was sent to my email ID last year. Please let me know, how to generate the free
Purchase Request bug
Hello, I noticed an error from version 9234, maybe this error is older. When I created a purchase request and in the Product Name exists simbol "+", "&", to create PO occurs error( screenshot "1.JPG", "1.1.JPG"), maybe there are other symbols that can generate error. Since the occurrence of this error starts problems, I can't view the products in the Purchase Order. If I delete this symbols from Product Name are cases not see all the products in the list of Purchase Order. Another bug When I create
Forcing ADSSP to get Display Name instead of Full Name when end user try to selfupdate attributes
Hi All, I'm working with ADSSP and I have a Challenge. In fact, In Active Directory logon name and full name are set as numbers and this cause a problem when an end user try to update his "Manager Attribute" he can't Know what to choose since he doesn't know his managers' ID, it will be great if the name is displayed. So, is it possible to force ADSSP to get the Display Name instead of Full name? Regards Rochdi
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