Can not delete credential
Can't delete credential. Failure : Could not delete the credential(s) as it is used by Network(s)/Asset(s). How can I find, what network asset used by that credential?
Unable to disable schedule backup
Hi Support, I'm unable to disable schedule backup in administrator login This is my test machine which have 30 days free trail I do not wish to perform backup on my test system Regards, Vincent
Can the SLA calculation to be included into email notification
Hi Support, I want to enhance the customer experience by including SLA calculation into email notification. Is that possible? Regards, Vincent
Service Catalog VS Incident Template
Hi Support, Appreciate your assistance. I've notice the service catalog doesn't have the same SLA with incident template. How do I configure my current SLA calculation into service catalog. Thank You Regards, Vincent
I am looking for a Project Plan to implement ME
Is there a template for a project plan to implement ME? Ramon
Planned Reports by different Technicians cannot be seen by other Technicians
Hello Support-Team, we have the Problem that we have made many planned Reports by different Technicians. Now we cannot see the Reports that other Technicians made, which is not very good for changing the report-plans. We need to see all planned reports,regardless who made them. Regards Jason Kehl
custom report to dashboard
There is unavailable to add custom report to new dashboard (from 9300). When i click in custom report "add to dashboard" there is three tabs (help desk, problem&changes, assets), while there is some others created dashboards.
Desktop Central MSP - Need to change a distribution server
We have an existing distribution server for an organization, whose machines are all part of Desktop Central MSP. However, we are getting rid of the local distribution server (not the MSP server) and replacing it with a new local distribution server. The question is, will we need to uninstall all the existing agents in DC MSP and re-install them with the new distribution server? Or do we need to point the agents to the new server only? Or is there nothing we need to do? I appreciate the help.
Unable to see ANY custom view
Has anyone encountered this? One of our IT managers is unable to see any custom views. As in, the pull down menu is empty. She is able to create a custom view, but nothing shows up in the menu. I recently changed her from Requester to Technician thinking that might help and it didn't. Comparing her to another technician who does have a working custom view, I can't see any setting that seems to be related. Thank you, Sang Park
Newsletter de Febrero
Ya está disponible el Newsletter de Febrero! Conoce cómo detener a los hackers mediante la utilización de mejores políticas de contraseñas en Active Directory. ¡Descarga gratis el whitepaper! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
Webinar: Drive Successful IT Changes using Servicedesk Plus.
Hello ! Looks like the year has taken off to a great start, what with all the action we had in January. This month, we are back, rejuvenated and revamped with a brand new module to discuss, namely change management! Change is inevitable, more so in IT. Efficiency in transition of change is vital in IT, inherently this is where change management comes into play. Mark the date for 21st February, 2017 wherein you'll be spending 45 minutes of action packed, fun learning time, getting acquainted with
Blank comment/history pages for project milestone records
Is it normal that only the project creator can see the comments and history pages of the project milestone within the project. Other roles assigned to the project cannot see or make comments and history pages is blank also?
Pb in Servicedesk with ms sql database . Email with attachment stops the email service .
We are using Ms Sql 2012 ,Email O365 ,Servicedesk version 9226
Last login time query report
I am looking for a query to show the last login time of technicians of specific support group. Right now I have this query but it shows all technicians, I would like to limit the results to a specific support group: select aal.NAME "Logged User" , MAX(aas.USER_HOST) "IP Address",LONGTODATE(MAX(aas.OPENTIME)) "Last Login time",MAX(au.First_Name) "Technician" from AaaAccSession aas LEFT JOIN AaaAccount aacc on aacc.ACCOUNT_ID=aas.ACCOUNT_ID LEFT JOIN AaaLogin aal on aal.LOGIN_ID=aacc.LOGIN_ID LEFT
Description from Request in task
We have an on-boarding off-boarding process where we are using task to assign responsibility to different agents. When we open the request we have predefined task that are assigned to the agents responsible for completing different portions of the process. The main request has details in the description that the agents in the task need, to complete their part. I am looking for a way or a feature request to have the description from the main request flow into the task so the agent assigned the task
Setup URL Link directly open up SD inventory search based on Username
Hi We are trying to setup our internal web staff page where individual user has unique URL link as per their UserName allowing us to click open SD web portal showing user assigned workstation(s) http://sd.companyname.com/SearchN.do?searchText=UserName Example http://sd.companyname.com/SearchN.do?searchText=KaneY However we didn't get URL to work properly. Please advise. Thanks Kane Yeo
Hold Status
dears, please support for : I need to approve hold status before technician select the request to be hold
Best practices to use DesktopCentral pathcing instead of WSUS/Windows Update
I am working on a new Windows 10 rollout and would like to have Desktop Central control ALL windows updates for all workstations. I have not (I do not wish to) set up WSUS - but in a tight test with two Windows 10 installs (one with 1607 ENT and the other using 1607 LTSB) I am finding that while Desktop Central seems to have patched these two just fine last week with what looks like the latest cumulative updates - I noticed this morning on my LTSB install that two patches "suddenly" showed up when
Project to Request Linkage: 1 to Many
I have a business request to be able to link a request to more than one project. Not sure if this has been requested before but wanted to submit it as an enhancement request
ADD custom Type of purchase
Hi ALL I need ADD several custom "Type of purchase" - how to ?? http://odarchuk.com
Export ServiceDesk Plus data to Excel
Hi, We are using ServiceDesk Plus Build 8205 and want to upgrade it to the latest. As you know the direct upgrade path is not available, Is there any way that we can export the data from current build to excel or any other format and upgrade the current build and import the data. Thank you, Krishna
Problem with opening attachments in the purchase request
Hello,We have a problem with opening attachments in the purchase request. After clicking on the link of any file attachments opens a new page with the message "null". However, the files in the appropriate folder exists. P.S. We use ServiceDesk Plus Enterprise (Multilanguage Edition) 9.2 Build 9241
Free ADManager Plus online workshop series, 2017
Learn the tips and tricks of Active Directory management through ManageEngine ADManager Plus online workshop series 2017. Witness live demonstration of the product and gain hands-on experience, via a live ADManager Plus laboratory setup hosted on Azure. Register now! https://goo.gl/t34KgD ADManager Plus Team Toll Free:+1888-720-9500 Email: support@admanagerplus.com ADManager Plus - Active Directory Management & Reporting Software
Free Exchange Reporter Plus Free Online Workshop
Hi All, We are glad to invite you all for the ManageEngine Exchange Reporter Plus Free Online Workshop. Each workshop in this series will focus on a specific set of Exchange Server monitoring, auditing, or reporting tasks and demonstrate how to perform them efficiently and quickly using Exchange Reporter Plus. Invite you to be part of this five-workshop series, Every Tuesday @10 AM GMT Register Now: Click here to register. Regards, Exchange Reporter Plus Team
Approve from mail mod ticket
Hello, I want to approve department incharger the incoming tickets via mail but it is not working below settings. What can I do? Note: once I was able to run but It didn't work again.
Dashboards in version 12.1
We have recently upgraded to 12.1 and I am trying to replicate the Dashboards and CCTV views I had in the older version. How do I resize and position the widgets in the new version? I can't seem to get the layout I need as the widgets just put themselves where they want and I am unable to re-size and move them. Also the Google map widget is very small and i need to be able to re-size that so that I can get all our remote sites on the map.
CRSData
Hello, I'm investigating a way to reduce the Scheduled DB Backup size and discovered that most of the DB backup size is from "conf\CRSData\dc-crs\definitiondata\1.1\" (520MB over 550MB). In there there is datas from 6-8 months ago. I'm not sure what it is (looks like patchs DB and so on). Is it possible to clean this folder? Do you have tips of things we can clean to reduce backup size? Thanks Sylvain
SSL Certificate
is it still possible to use sha1 algorithm ssl cert issued by ca? or should use sha256 only? whenever i upload issued ca the service stops. i have follow https://www.manageengine.com/products/passwordmanagerpro/faq.html#ssl but not luck. Thank you, Van
How to remove notification at top of PMP
How to remove "Henceforth, recorded sessions can be stored only in an external location and not in Password Manager Pro database. To configure an external location, Click Here" from the top of the page?
Request additional e-mail options for notifications/escalations
I would really appreciate the following variables for notifications/escalations and script actions anywhere the system sends e-mail regarding a ticket: $TicketOwnerManager - Manager of the technician who owns the ticket. This is primarily for escalations but could be useful elsewhere. $TicketGroup - E-mail whatever addresses are specified for the support group the ticket is assigned to. $TicketGroupOwner - E-mail the owner of the group the ticket is assigned to.
Email technician when tickets are overdue
Good day, Is it possible to send automatic notification to the technician when an open ticket is approaching the "DueBy Date" similar to the option for tasks ("E-mail the associated entity owner when a task is not completed within schedule")
Manually run scheduled report
Hi, I'm setting up some scheduled reports and wondered if there was any way to run it manually to test it? I can see various options to schedule it and can change the schedule time? I was wondering if there is a way of manually running it without having to muck about with the schedule run time? Thanks
Reply by email doesn't trigger customized script
Hello Team, I have an issue with a script when a ticket is reopen. We use web service, all requester reply a requester by email. When the requester reply, the status is not “Reopened”, “New TCS” or “New DSIRH”. If I test this script into service desk plus, it works. By email, it doesn’t work. The requester don’t have access to SDP. They only reply by email. Is this issue corrected with new version ? We have 9233 version. Regards Sylvain
Can we configure email to be logged as incident or request
Hi Support, Whenever users in our organization send email to service desk official email. Is there a function for manageengine to auto logged incident or request? Appreciate you could share the configuration steps Regards, Vincent
Purchasing Part Numbers
When setting up the product and vendors, is there a way to tie a product to multiple vendors and have the selected vendor's part number show on the PO? I am noticing that we purchase the same product from multiple vendors (depends on who gives the best price that month) and each vendor has their own part number. I am able to add the part number to the product record but that is going to change depending on who we select as the vendor. The only way I have found that this will work for us is by creating
Assign roles on a per-site basis
We have a need to provide one level of permissions to a technician within one site and a different level of permissions within another site. For instance, in one site the technician needs to view only tasks assigned to them and in the other site needs to be able to view and edit everything. At the present time User roles cannot be defined on a per-site basis.
SQL Mirroring
How would I determn if SQL mirroring had failed? Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Replies to newly open requests are locked by default
Is this typical? Process flow is as follows: Requester opens request Technician receives an email that a request has been assigned to his support group Technician responds to email believing that the requester will see the reply, but the reply in the request is locked. How do we stop this from happening? We want any reply to be unlocked:
OpManager and Juniper EX4200
Hi All, I'm having an issue with the Junipers we have, I've just updated to OpManager 11.3 and added our Juniper EX4200 to OpManger, we are getting the following alert "Hardware Sensor Name : Routing Engine 1. Category : temperature. Current State : standby(7) - The sensor is operating under conditions that are non-critical." this is happening only to these devices, our Juniper SRX and the HP ProCurves are fine, I have checked the temperature on the switches and they are under the threshold that
Feature Request: Hide Task Types in Gantt Chart
Would like to have the ability to show/hide the task type legend while viewing a project gantt chart. As our task type list grows, the view is becoming cluttered. SD 9217 Enterprise MS SQL ------------------------- Canada
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