Unable to see ANY custom view

Unable to see ANY custom view

Has anyone encountered this?

One of our IT managers is unable to see any custom views. As in, the pull down menu is empty. She is able to create a custom view, but nothing shows up in the menu.

I recently changed her from Requester to Technician thinking that might help and it didn't. Comparing her to another technician who does have a working custom view, I can't see any setting that seems to be related.

Thank you,
Sang Park

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