Admanager plus
We use admanager and admanager plus. I have a user that was in the self service password reset but we deleted her so she could remake her account. Usually what happens is they log back into the self service portal and they can create their credentials again so they can use it.. this time instead they are getting "they have been restricted" and are no longer listed as an enrolled user and no longer showing as un-enrolled simply just gone. They are still active in AD manager and we have re-synced self
3rd Party Apps/MS SQL/API
Hello! I'm a potential client, but I have a question in regards to Password Sync. Does it support home brewed apps with SQL DB's or apps that can handle POST? Thanks! I tried searching but didnt find a definitive answers and from the demo I only see 12 apps. Including AS400.
Users can no longer login to ADSelfService after domain account attached to service was disabled
One of our accounts was compromised and we were forced to disable it. Later we found out that account was tied to the ADSelfServicePlus windows service. I have created a new account with the same permissions as the old one and attached that to the windows service but we still have the same problem with users not being able to login. There is no error it just reloads the login page. However, when I attempt from local host I get the long error listed below. Please let me know what I need to do to get
Other MS SQL/API Applications
Does the tool have the capability to integrate custom connections to home brewed applications with databases on MS SQL?
Resetting a users Security Question
I'm not sure if this is even possible but is there a way to reset the end users security question/s? Or alternatively, force them to setup their account again. I have had a number of users tell me that they are being asked questions that there is no way they would ever use. Thanks for any help
Mac Keychain
Does AD SelfService Plus password reset also reset the mac keychain password? So if a user chooses to reset their domain password from their Mac, will it also reset /sync that change to the local mac's keychain?
how to prevent techicians from assigning tickets to techs that are on pto or leave?
Your Leave scheduling works if tech creates a NEW ticket and assigns to tech on pto, and then it auto in-assign. However, if tech assigns existing tickets to techs on pto, it goes thru.. How to prevent techs from assigning existing tickets to techs on leave status?
Unable to connect probe url
hello ~ sorry about my bad english i am trying to add my dc to the opmanager 12.2. when the progess success finish and try to view it i got an error "unable to connect probe url" can you help to solve this problem
Change Attribute Display Name on Reports?
Hello, I was wondering if there is a way to change the default Display Name of an attribute so it exports to a CSV file with the LDAP name. For example, I would like the Display name of the SAMAccountName attribute to match the attribute name instead of being "SAM Account Name" so we can schedule reports and then run automation from the export. I tried creating a custom attribute that followed this scheme but it would not allow me to save it because it is "already configured". Cheers! Joe
Delete secondary smtp
How to bulk delete old secondary smtp addresses.
HyperV monitor not showing network read/write, disk read/write, etc.
This is for both the host and individual guests. It is showing CPU usage, though. Ideas?
How to automatically add workstation entry in Workstation_Fields table?
So when a new workstation is added to SDP it is given a unique WORKSTATIONID and entry in the SystemInfo table but it does not create an entry in the Workstation_Fields table until you edit the asset in the GUI and make a change/addition to a custom field. This is causing a problem with automation we wrote that updates UDF_CHAR columns in Workstation_Fields if it doesn't exist. Our automation updates Workstation_Fields based on an SQL update statement that joins SystemInfo to Workstation_Fields
Put a border around images pasted into solutions, replies, descriptions
Often users and techs will take screenshots and paste them directly into SDP, great feature for all parties! Usually though, the screenshot will contain a lot of whitespace, and often out of context text and images. Especially in solutions this makes the image look 'out of place' and the flow of instructions is broken and hard to read. In the case of numbered lists, pasting images in with whitespace, it's not clear where the text instructions end and the screenshot begins. A simple fix for this would
Computer report with logged in users?
Is there a way to get a report that shows every computer and every user account that has ever been logged in for that computer?
How to turn off Product Update Notification
We have recently updated our Service Desk and now have an icon with "System Updates Available" and a Red badge indicating one update is available. However when clicking on it, we get a pop-up saying to check internet connectivity. By default we block internet access to services, but is there an easy way to just disable or hide this feature?
Purchase Order Default Value s - Edits
Can the default fields associated to a Purchase Request be edited? I'd like to remove some of the, "Default" values from the "Purchase Request" form, because they don't fit our internal strategy for Procurement & Purchasing.
Purchase/Contract Management - Cost Center
Can a ServiceDesk "Technician" also be an "Owner" for a "Cost Center" ? Currently receiving an error when adding a cost center, message says that it's unable to find the user.
Old Backup Files
Is it OK to delete old backup files? Specifically files from the ServiceDesk\backup folder? Eric
Requesters with duplicated mailaddress
Hi We have several requester with duplicated mailaddress. One of the mailaddress is from AD synk, the other is from incoming mail before we started AD synk. The problem is when requesters send a mail now the request is connected to the wrong SDP user. What is the priority here? Is it the latest created user that is used? Has this been changed in SPD sometime? It would be great if SDP had a migrate tool for this, Like "Migrate users A anv B and make user B primary"
Unable to add new technicians - Technician is now showing on the ADD Technician list
Hi there! I´m having a issue about adding more technicians to the AD Delegation at ADManager Plus. The user is on the active directory and I can see it on the search results, but when I try to search for it on the Select Technician screen it´s not showing. This issue is happening with more than one user. Some are showing and some are not. Could anyone help me? Thanks, Valdecir License type: Professional - Registered Version Licensed to: Multiplus SA Product name: ZOHO Corp ManageEngine ADManager
Custom Reply Template
Hi, Can the custom reply template cover Resource Info data too ? We can configure a custom reply to include fields but just need to know if it can include the Resource Info ... $RES_3301_QUS_3001 Any advice ? Regards A
Domain Scan not discovering some machines?
Hello, So i have been trying to figure out this issue i'm having with ManageEngine in where i cannot see about 20 machines in my environment. They are live and active because i use another scanner and it picks them up no problem. I tried doing network scan, thinking that maybe my domain scan is just messed up but that is not the case. When i do a Network scan i get 0 feedback and says all 255 machines are unresponsive, which once again is false considering i use Alienvault which works perfectly fine
Post Deployment To Run .exe
I am trying to install a program via desktop central and I would like to execute the installed software post deployment. I have tried doing this several ways and I am unable to get it to work via desktop central. I was however able to open a command prompt and run the executable with the following command "C:\Program Files\Cirrato Technologies\Cirrato Client\CirratoClient.exe" . Below is the argument I am using. what am I doing wrong?
O365 Manager Plus 4014 - Adds two new reports and improves user experience.
Hello All, We are happy to announce the release of the latest build, O365 Manager Plus - 4014. This build comes with two new reports, an important issue fix and an enhancement to improve user experience. Features: 2 new reports on Exchange Online for easy mailbox license management Licensed Mailboxes - Shows mailboxes that have been assigned Exchange Online license. Unlicensed Mailboxes - Shows mailboxes that haven't been assigned Exchange Online license. Enhancement: The need for generating each
Not able to login to Desktop Central
Dear ALL, We are unable to login to Desktop Central Server today. No changes were done in the environment. Any of you facing similar issue? We have noticed Desktop Central is not so stable. There is a ticket opened with support. But they are extremely slow in responding and taking ownership of the issue and calls are not attended most of the time.
Remote control via Remote Assistance
Good afternoon! I am trying to set up remote control to an asset via Remote Assistance. The logic is that you need to run the application as administrator, for this I write in the command line: cmd / C start RunAs / user: domain \ user / savecred "msra.exe / offerRA $ DEVICENAME" However, quotation marks ( ") is not transferred to the command line in CMD transmitted.: cmd / C start RunAs / user: domain \ user / savecred msra.exe / offerRA $ DEVICENAME What is causing the problem, as additional parameters
Is there a method to make an attachment required before submitting a request?
514 port not listening
Hi , I can not see port for 514 with telnet
There are no options for subcategories when adding a new request.
Hello, I am currently evaluating version upgrade from version 7.7 to 7.9 in SupportCenter Plus. So I did the following actions. Use Microsoft Edge or Internet Explorer 11 as a browser. Create a new request. Select a category. Try to select a subcategory. Make sure the subcategory does come out of the list. By the way, if you use Google Chrome or Fire Fox as a browser, you can see that a list of subcategories is displayed. Could you show me the cause and solution of this event? Best Regards,
Time Elapsed Analysis Report
Dear ME Support, It would be really appreciated if you provide me a report? I have attached a spec table for current requirements. Database is PGSQL. Thanks in advance. Best Regards, Levent
Report Usage Error
Hi Does anyone else get this report usage error when trying to run a report? (sorry,unable to execute the report, as a report generation for this login already running) SDP-MSP support has tried a few things goes away and then recreate the issue. Impacts my Account only. which means i'm unable to run reports. V:9202
Availability Report
Hi. Running version 11600 Is it possible to get a availability report graph for the last year or is last month the limit? Regards Torsten
OpManager's values of Additional Fields in Workflow (Windows\Linux scripts)
Hi, How can I use values of Additional Fields in Workflow -> External Actions -> Execute Windows Script (Windows\Linux) Variable like ${CustomField(Switch Port)} didn't work.
Now Available - Version 13.1 of Applications Manager
Applications Manager has been updated with new features and enhancements and is available for download here – Version 13.1 and for update here – Service Packs. With this release, we have introduced out-of-the-box support for monitoring performance of Apache ActiveMQ and the virtual machines of Microsoft Azure. Here is a quick look at what has gone into the release: Key highlights of version 13.1: Apache ActiveMQ Monitoring – You can collect ActiveMQ metrics, correlate your queue and broker performance
Service Request Templates
Hi, When creating templates for logging Service Requests via the SD Portal, I want to associate certain templates with certain support teams. Currently, when requests are logged, they are unassigned and sit in 'limbo' because none of the support teams can see them. I'm also unsure how to set the following: Priority Due by date Group Distinguish between incident and service request I've highlighted with red circles the areas to which I am referring. Any guidance with this would be greatly appreciated.
Mail to requester, Sending notification failed
Dear All, We are using servicedeskplus version 7.6.0 build 7600.when we try to reply requester from the manage engine we get the error attached. sending notification failed. What can we do please.
How can I disable file attachments?
Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail, support file(s) and SDPbackup.log file from bin folder to servicedeskplus-support@manageengine.com Error Message java.io.FileNotFoundException: /etc/ManageEngine/ServiceDesk9103/ServiceDesk/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/fileAttachments/Request/Feb2016/495/Norton
Unable to migrate to MSSQL
Morning I am trying to migrate our database from Postgres to MSSQL, with limited success. I am following these instructions (https://forums.manageengine.com/topic/migrate-postgresql-to-ms-sql) Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Take a backup of the existing data From command prompt, go to [ServiceDesk Plus-Home]\bin directory and execute backUpData.bat command to start the data backup. cmd> [ServiceDesk Plus Home]\bin cmd> backUpData.bat where, ServiceDesk Plus Home ->
submit for aproval on form submit when a specific field is set
Hi, I want to ask automatic for approval when a specific field is contaning a standard text. I want to do this on the form submit rule by creating a script. How to do this? Is there also a list of available command? Regards, J.R.
SLA Escalation - Business Hours
If a SLA is scheduled to only be resolved/responded during business hours it would be great if the Escalations could also be configured to only escalate during business hours also. In our case a manager/technician may get an email about a request that is going to escalate in 3 hours time. The email is received at 5am, yet the technician is not on duty until 8am. It would be better if the email could be sent 3 BUSINESS hours prior to the due time, which would mean that action could be performed
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