application is runing too slow
I am setting up a servicedesk plus but application is too slow. I have follow the instruction on your forum for java tuning and set as follow · wrapper.java.additional.19=-XX:PermSize=64m · wrapper.java.additional.20=-XX:MaxPermSize=256m · wrapper.java.initmemory = 256MB For small and medium customers: wrapper.java.maxmemory = 2512MB Thanks Fariha Naveed
Problem with dates in some reports
Hello, I recently installed Analiytics Plus and use it with a base of ServiceDesk Plus. In some reports, I have a problem with dates. For example: "Incoming Ticket Count Trend Monthly". If I choose in the Filter Time Created "Nov 2015", will be written on the chart creation time "Oct 2015" (see ITCTM_Nov2015.png). Now I remove filter: all months shifted Nov 2015 -> Oct 2015, Dec 2015 -> Nov 2015, ..., Feb 2017 -> Jan 2017. (see ITCTM_All.png). Change the chart type for a Line Chart (see ITCTM_Line_All.png).
How do I increase Incident - Additional Fields
Hi Support, As per the subject as above how do I expand the Incident - additional fields My numbers are at 17 out of 24 Regards, Vincent
Asset Management and AWS instances.
We are starting to use AWS for some of our applications or as replacement for physical servers. We are wondering how others are managing the assets when they are AWS instances. Are you handling them like VMWare/ESX Virtual Machines or as just physical servers or leaving them as "workstation". There really is no clear option on this. As there is no VM HOST that we know of hosting our AWS Instances, just a REGION. So marking them as Virtual Machines is not quite right, but they are also not physical
ADAuditPlus: Deleting alerts more than, 100 at a time.
I've only just turned up ADAudit Plus and have over 1599018 critical alerts. They are useless alerts and I don't want to sit here deleting 100 at a time for the next week. Should be some way of removing these all in one swing. . . right? Thanks for your comment(s). Ryk0. . .
End Point Management Seminar - 21st Feb 2017, London
ManageEngine is hosting a seminar on End Point Management in London on Tuesday, 21st February 2017. Few of the topics that would be covered here are : Mobile Device Management, Patch Management, OS Deployment, Software Deployment, Asset Management, Remote Control and much more! You can register for the event here - http://bit.ly/2k6j6Yn
How to reset Request ID for Service Desk using Postgresql
Hi Support, I'm currently evaluating ServicedeskPlus 9.2. I am actually new with postgresql. Here's my question. How to reset Request ID, for example: I want the Request ID to start from 2017000001, instead of starting to 1. Kindly give me a detailed procedure on doing it. Thank you very much in advance! OB
Template Categories
Hello everyone, I just start to use ServiceDeskPlus and its a really nice tool for IT Services. The problems is that it has a lot of things to configure. I´m having a bit of problems to add a new templates categories because i added new templates but when i sign in with a requester user i cant see the new templates categories. Do someone which can be the problem? thanks very much regards. PD: i dont know if its the correct place to write it (sorry about my english )
Latest patch casuing ZOHO Report issues!
HI Team - I've upgraded to the latest patch and having some issues with Analytic Plus (Zoho). 1. Nothing available in left hand pane when editing a report; it's merely blank. Nothing to drag and drop 2. Certain custom fields are BLANK when clicking on "Underlying Data" in the report. However, when I got to the view which houses the custom fields, its populated correctly. The lookups seem to be broken. A. These looks are not custom, rather what is available by default. Please assist ASAP, this
ADSelfService Plus 5326 released with AD domain to domain password synchronization
Hello Everyone! We are glad to release the latest version of ADSelfService Plus - build 5326. This release brings Active Directory domain to domain synchronization feature along with some other enhancements and bug fixes. Enhancements: AD domain-to-domain password sync: Now you can enable password synchronization between two or more Active Directory domains. Option to synchronize passwords only after successful password reset in Active Directory. Ability to identify the IP addresses of machines used
Question on archiving
We are considering turning on Archiving A few questions: 1) The Report module doesn't seem to have any built in reports for searching / reporting against the archive- is the only method through the Request GUI? 2) Are any fields or functions deprecated when its moved to the archive? Or is it an exact copy of the production version? In other words are links to file attachments, conversations, notes, etc all preserved?
don’t change a field during Asset Scan
Hi Dear, I have a problem with asset management, I scan my workstation by agent , after scan I change the PN field as the value that I want , Then after a new scan the PN field was replaced by asset management agent, I don’t want to change this field during scan How I can do it?
Intergration with Open Service Catalog Manager
Hi, Do you have integration SDP with Open Service Catalog Manager?
device Expert to NCM Migration Pack
HI, we have the latest version of Device Expert and would like to upgrade to NCM but don't want to start from scratch . since one year we getting the response from support team , it will be released shortly without any new update. is there any idea?
Issue with File Monitor
Hi All, There seems to be an issue with FileMonitor. We are currently monitoring our Jboss log file for errors using Application Manager's File Monitor plugin. The error is just a regular expression watching for a particular string in the log file. If it finds the string, it should notify us via alerts. But we have noticed that alert notification is not correct. For example, it says it matched the string but when I look at the actual log file, I do not find the string in it. But when I click on 'View
Custom Monitor graph to Dashboard
Hi all, I wonder is it possible to add custom monitor graph to dashboard. Tried to do that through Inventory -> Tick the server -> Generate Reports, however I cannot see the custom monitor in the list. I can see the graph on the Custom monitor page the problem is to turn it into Widget on the dashboard. Kind regards, Pavel
Deleting a folder on multiple computers
I need to delete a zipped folder on multiple computers. I understand that I go and create a new configuration, then choose "Delete Folder" but I can't figure out what to put in the source folder screen. How to you put something like \\192.168.x.x\c\foldername if it's on multiple computers? Any help is appreciated. Darren
test email
Hi, how can i send test email from SDP-MSP? Best Regards, Hani M. Nasif Systems Engineer Mobile : +966 550184521 Email : hnasif@trust-arabia.com www.trust-arabia.com
SLA Breach calculation
Dear All, Greetings! Can anyone help me with my below query on SLA breach. I just want a query to find out the amount of time a ticket has remained "open" after it has breached the SLA. The report should exclude the time the ticket has been under "onhold" status even after breach. Regards, Rama.
Problem Load Cleint Web Portal
hi My version is last 9.3 Build 9301 Afther update java to jre1.8.0_12164 Portal No header menu
Android App login through AD authentication
Hi Team, I had just downloaded the SDP app from Google play store & configure the same with my working setup. I have the latest version of SDP with latest build as 9300 updated few days back. Now I am able to login in App through built-in administrator account but not able to login through AD account. It says AD authentication will work with build 9300 & above but I have already updated my server. Can u help in this regard that why I am not able to login through AD authrntication?? Regards Prashant
Report File (.XLS) Corrupted
Refer this link that i was post before https://forums.manageengine.com/topic/report-file-xls-corrupted#49000008308667 Why i cannot open report .xls file after i download it, and it said "excel found unreadable content....". Before it was okay.
Share Dashboard
In the new version is the option to share the desktop with users. But it seems only to share with technicians and not with requesters. Do I mis something?
Master Child Ticket Function
Hi Support, Is there any Master and Child incident function in Manage Engine. Example I've have one master incident for an Incident I want to close those child incident upon the master incident Regards, Vincent
cannot install manage engine service desk
how to install manage engine service desk on Centos7?
Notification emails are only sent after logging into the console
Hello, We are having issues with the Notification emails not being sent according to the schedule. The Notification emails are only sent after logging into the console. We tried installing the service, but the service fails to start. "Some services stop automatically if they are not in use by other services or programs." Suggestions? Thanks Ron
Unlock or reset password generate 2 verification codes or secure link via email
When using the latest version 5.3.5325, if I unlock account or reset password using email verification or sms verification, it will send out 2 emails or 2 sms. Only 1 of the verification code is valid while the other already expired. Why does it generate 2 verification codes or secure link? This happen only when using Internet Explorer 11 to do the account unlock or password reset. For Chrome and Firefox, it is OK with only 1 email notification.
How to change sample Name
Hi, May I change screen sample name in ADSelf Service
OpManager 11.6 Can't discovery ESXI HOST
HI, all Vcenter cannot discovery VMware ESXi server in Opmanager 11.6 , I've added vCenter for monitoring via VMware protocol ,But all virtual machines is discovery successfully . However all the Host ESXi Server did not discovery, it not showed. Please advice the solution for this,thanks! (ESXI version 6.0.0) Alex
OpManager 12 Process Monitors
Is there a way for me to create a template that will add all running processes into the process monitor? We have been tasked with adding all desktops into OpManager and the main thing everyone wants to see is all the running processes and the resources they are using. I know I can add a desktop...go to process monitors...click associate...and select all. Is there a way to make this a template where all running processes are automatically added?
OpManager Probes Polls Per Second
Is there an optimum or best practice for the polls per second/load that is put on a probe before we add another probe into the environment? Is there a specific number we should aim for or not go over.
This build 10.0.47 is currently not recommended for your network. Please wait till you get latest build updates from Desktop Central.
small size 10.0.30 --> 10.0.47 =---> This build 10.0.47 is currently not recommended for your network. Please wait till you get latest build updates from Desktop Central. OMG, Dear DC Team it's repeated again & again How long will it be ? http://odarchuk.com
Service Desk installation over VMware 6.0 instance
Hi I wonder if someone can confirm if we can install ServiceDesk plus Enterprise in a Vmware 6.0 enviroment? If so , I wonder if there is some sort of document with the information about the procedures to perform this installation Thanks in advance
How to start/stop the SDP server
Before any upgrade it is recommended to make a backup. To do this, we have to stop the SDP server. Yes, I can stop the ManageEngine ServiceDesk Plus Service under Services, but in the Admin Guide, you can read: Shutdown ServiceDesk Plus on Windows Click Start -> Programs -> ManageEngine ServiceDesk Plus -> Shutdown ServiceDesk. A confirmation message is displayed. Click OK to proceed with the shutdown. Alternatively, right-click on the system tray icon and select Shut down Server. A confirmation
Sort the Available Technicians list when creating new Support Group
I was setting up a new support group yesterday and realized that the Available Technicians list does not appear to be sorted in any way. It would be nice to have this list sorted alphabetically.
Report by Technician
Report by Technician contains worklog informations about tickets (directly associated to a ticket). How can I extract worklog informtation created without tickets (i.e. task work logs)? Thanks
Business rule to assign to an account
Hello, I have one question. Is that possible to change the Account if a new ticket match one condition. I have an example. I would like to create an account called "Management Requests". It should be an account where limited technician can have access. If someone from my company send an email to "request@mycompany.com", I would like that this requests go to this new account. Unfortunately, because the guy who send the email is an existing Requester, then the email will go under the account of my
New update for Free Windows Admin Tool is released !
Enhancements : New Tool - Free Remote Control Tool is now introduced. Version : 3.0.11 We are pleased to announce a new update to Free Windows Admin Tools which includes a Free Remote Control tool, added to the list of 14 existing tools. This tool helps to take control over a remote computer for troubleshooting. Highlights of this tool: Troubleshoot computers across domains. Computers can be taken for remote without the help of any agents. Files can be shared between the computers. To download
Service catalog and incident interface
It will be great if the incident request mode will be categorized like the service catalog. So the users, when they login on the SD, could have a separate view for what are the requests to use for a service request or for an incident. Right now under the template categories page I have all my service catalog and an "others" section with all the incident model: - Email - sub category 1 - sub category 2 - Internet access - sub category 1 - sub category 2 - Others - incident
Resolution email
Hi, I might be being blind but i cannot find how to change the default resolution emal template. I'm sure it used to include the resolution details but now it just shows the Ticket description and the subject is changed to "Resolved" there isn't even a link to the ticket so the end user can click on it. I've been through all the admin menus but cant find one to change this, Anyone able to help?
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