Not recieving scheduled report from NFA 12
Hi guys, well, i've been using NFA in his 12th version for a quiet a while and it's been working as hell untel yesterday, some of the scheduled reports are stoped and i started receiving an automail from the server saying: Dear User, This is an automated mail generated by Netflow Analyzer Report Generation Engine. Problem while sending the report.[ Problem could be of large File size Report details:Report Type :Conversation Report Report Generation Time: Fri, 24 Feb 2017 08:25:01 CET could
Report
hi all, i have this report, this report show me all incidents avg. but i want I priority avg, II priority avg and etc. it is possible? please help me thank you SELECT ti.FIRST_NAME "Technician", qd.QUEUENAME "Group", TO_CHAR(((avg(wos.assignedtime)-avg(wo.createdtime))/1000 || ' second')::interval, 'HH24:MI:SS') "Avg Assigned Time", TO_CHAR(((avg(wo.resolvedtime)-avg(wo.createdtime))/1000 || ' second')::interval, 'HH24:MI:SS') "Avg Resolvedtime Time", TO_CHAR(((avg(wo.RESPONDEDTIME)-avg(wo.createdtime))/1000
EventLog Analyzer attempts to connect to hosts using Administrator account
I have a problem with ELA trying to connect to my hosts using the Administrator account even though that is not the account provided in the Edit Host Details page. Collection of data is successful using the correct account but my logs are being populated with these failed Administrator attempts. Is there a default account setting that is used before the one set in the Host Details page? I'm using build 11022 Thanks, Jeremy
No devices shown on Firewall Analyser after configuring Fortigate
Good morning, We are currently configuring the latest version of Firewall Analyser with a Fortigate 1500D. The syslog server is up on port 1514 and the fortigate has been configured in line with the instruction here, http://help.fwanalyzer.com/configure-fortinet. However the list of devices remain empty. I have restarted the service a couple of times now. The Fortigate is showing that the logs are being sent. The firewall and the receiving server are on different subnets. I hope you can help.
Graphing a Script Monitor
Hi, I've got the following script monitor set up for a linux server which is working fine, however I'd like to graph the output over time so I can see trend the number of connections that are seen by the monitor, I just can't seem to nail it, any chance anyone can assist please? Thanks, main () { CONNS=`netstat -an | grep 3000 | wc -l` echo "Message: Connections calculated successfully." echo "Data:" echo -e "$CONNS" exit 0 } main $*
Change of 'Resolution Details' within 'Request Template', from hidden to shown
Hi, I'm wondering whether it is possible to make the 'Resolution Details' located within the 'Request Template' from its normal default non-dropped down box (hidden) to a dropped down box (as below) example. This is purely to save time when having to complete/close out a ticket when the user has to write something in the box, just another click that could be avoided if possible. I've dropped it down, as above, in the Request Template and saved, but when I go back into it the dialogue box is again
Configuring Dependencies by Monitor Type
Hi, Can anybody tell me how you configure dependencies for the Health attribute for a specific Monitor Type - ideally VMware ESX\ESXi. Our ESX hosts are all alerting on the following:- Events from VMware I would like to take this dependency out but the only way I can do this is by editing each ESX host individually. When I try to configure the Monitor Type - VMware ESX/ESXi and select Health, I tick both boxes (Override existing & Configure actions at Attribute level) but the Show Advanced
Mount Poing OPM
Hello all, Is there any possibility of monitoring the mount points through OP? I see that with the AP plugin I can monitor them, but is there any way to link it to the OP so that through it can show them? I have also seen that adding the WMI object can be monitored, but I can not find where the query can be made to add a custom monitor, I only have the option to add predefined monitors. Thanks, best regards. Jordi
IP address manager - Change IP address status manually (reserved)
Dear Experts, I would like to ask you in connection with the problem as you can see in my subject. I use a couple of IP addresses as NAT-ed IP address. These addresses are NAT-ed in my firewall, so they look like Unused addreses from my IPAM point of view. I would like to mark these addresses in IPAM as "Reserved IP addres" manually. There was a feature in earlier version of IPAM, but I can not see the possibility in the actual version (12.00) Do you have any idea about it? Thanks: Attila Odrobina
Manage Engine Service Desk Plus 9035 VS 9300
Hi Support, Appreciate you could list down the extra function between version 9035 VS 9300. Regards, Vincent
Manage Engine Service Desk Plus 9035 upgrade
Hi Support, I am planning to upgrade my Manage Engine to 9300. Appreciate you could list down the steps to assist me. Regards, Vincent
Cisco Call Manager integrate with SupportCenter Plus
Hi Can Cisco Call Manager Express CCME ver8.0 work with Support Center Plus CTI? thanks tom
Scheduled reports
Is there a way to view other technician's scheduled reports? I have quite a few scheduled reports that have been created with my account, however if an alteration needs to be made to these reports and I'm not in the office then they can't be accessed by any other technician. Is this possible? Thanks
Software Allocated To Site
Hello, Why are we unable to edit the "Allocated To Site" field in the Software License? I have Sites that have changed names and I need to update this field. Deleting and re-allocating our keys is not a viable option. Locking this field down doesn't seem necessary. Thanks, David EDIT: (clarify setup) SQL: PGSQL SDP: Version 9.1 Build 9114
Project Permissions Question
What are the minimum permissions needed to link a request to a project?
"Colored" Notification
Hello, we've just updated our SDP to Build 9233 and now I see that there is no colored background on the latest, no read Notification when I click on the "Bell-symbol".. There is a red square with the numbers of new Notifications like before but the background for unread Notifications is gone... Is this what you wanted or maybe a bug or known error? Thanks in Advance Florian
In-line images explanation
Hi We have a situation where we receive emails from customers with imaged imbedded into the body of the mail. SCP places these in the inlineimages folder. If I forward this request to my email address and open this in Outlook the image is visible and also an attachment. If I forward this to Salesforce the image is not displayed and no attachment is received. The Salesforce developers are asking if SCP can be changed in any way to sent the image in such a way for them to display it? Regards Graeme
reIndexData.bat File
Hello, Can I get a working reindexData.bat for my ServiceDesk? I am running build 9300 using MSSQL if that is helpful. When I run "reindexdata.bat Solutions" I receive message "The system cannot find the path specified." If the issue is something other than the .bat file, please advise. Thank you, Perry
Where is field for Maintenance Cost defined?
Trying to modify the text on "Maintenance Cost" in the contract module, but cannot determine where it is defined in Admin. Looked all through Contracts, Assets, Vendors to no avail.
Manadtory topic field in Problem Module
Is there a way to not require a Topic field when filling out the solution in a Problem ticket? Thanks.
Importing Resources from MS project
I am trying to import MPP files in the project section. The projects import successfully, but the resources (owners) which i assigned in MS project are not imported into manageengine. How can i import task owners from MS project into Manageengine?
How to create new topic with Solutions
I need to create a new topic for solutions, but everytime I try is wants me to pick the parent topic to add to. I would like to create a new topic as the parent and then add solutions under it to help keep it from being lost within the other sub topics. Thanks in advance for any help. Colby
Worklog Type column
Hi, We would like to have ''Worklog Type'', as a column for work logs. Could this be implemented? Thanks
25 max asset association to tickets -- Again
Hi guys, I am in dire need to be able to associate more than 25 assets to one ticket. Is there a setting in SDP that I can play with so I can get to 30+ asset association? Thanks. I can't give you a list of my equipment but it's there, and I need to put all the stuff on a number of tickets. Thanks
Requester Name Change Causes Two Accounts
When a user has a name changed (because of marriage etc) their name and username change, and they get a second email with their new name. Example: Old: Jane Smith, username jsmith, email jsmith@email.com New: Jane Jones, username jjones, email jjones@email.com & jsmith@email.com When AD syncs into SDP we get two accounts. We have Override user information based on e-mail ID turned on, but the user gets a new primary email address and keeps their old one as well. I am assuming that since there
Incident Template - Field & Form Rules
I am trying to set some field & form rules to the default incident template. I have attached a picture on the setting I am trying to get to work. I have set the following rule: Rule execution: On create / edit Event: On field change - Category Conditions Site - contains - 24- (all sites are imported from AD, and sites that starts with 24- is Stockholm in this case) and Category - is - IT Services Actions Set field - Group - IT Stockholm (I dont get a drop down menu here...) For some reason this does
Support Group Owned By Issue
9.2 Build 9238 I have a few support groups where I want to change the "Owned by" to None or "Choose Owned By" since this field has a current technician it will not let me change it. I change the value to "Choose Owned By" and it simply defaults back to the technician name
Show who closed request in notification rule
Under Notification Rules there is the option for "Acknowledge requester by e-mail when the request is closed." Is there any way to show in the notification who closed the ticket? There is Closed by $Technician, but that only gives the name of the person assigned - NOT the person replying. If Joe is assigned to a request and Fred is working on his request for him and closes it, it will give a notification saying that Joe closed it, not Fred. Is there any way we can properly display the name of the
Issues with Zoho Synchronization - Failing - Support File attached
Hi Team - Zoho synchronization has been failing and even when looking at the log files, I dont know why. Nothing has really changed from a back end perspective. Attached is the support file. Can you let me know what you find? Thanks!
Remote control agents and Chrome
We've been looking into using the built-in remote control functionality in SDP. When we initially tried to launch the built-in remote control application, we were prompted to download Java. Since we're using Chrome and it no longer has support for Java, we are forced to use IE. I was wondering if there are any plans to fix this in the future. We use Chrome for everything, and we would hate to have to use IE for one particular application. I tried searching the forums for this and didn't find much.
How to automatically assign tasks when picking up a request
Hello, Let's say technician A is picking up a request which has 5 associated tasks. How can we make sure that the system automatically assigns those 5 tasks to technician A? Best regards, Demetrius
Number of Assets
The number of assets (workstations in particular) seems to be incorrect. If I manually scan for a machine (WK1) which does not show up on the inventoried list, it will scan successfully and be added to the inventoried list. The total number of workstations inventoried stays at the same number (17) and one of the previously inventoried systems (WK2) falls off the list. If I then manually scan WK2 it completes successfully, shows up on the list, total number inventoried remains 17 and WK1 no longer
Survey for users outside the domain
We have users from outside our domain that use certain systems provided by us such as VOIP phone systems. Therefore they have access to our Support Desk for service when it is needed. However when we close a Request for these individuals the survey link provided does not work for them. I am certain I am missing a setting here but not sure which one that would be.
Cant Login Android App
Hello, i have everything ready and API also ready but am getting login error ? but i can login via web with same server and login details
Changing the URL text to suite a specific browser
Hello all, I have a request to see if it's possible to change the text on the URL that comes when a call is logged etc. The problem I have is I have to make ie the default browser on all workstations because our current Business Management package only supports ie currently. Now if I use SD Plus with ie I find that SSO doesn't always work very well. I spoke to support and they said use Chrome, so I rolled it out via gpo along with a shortcut to everyone's desktop with "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe"
Drop Back to Free Version
My license has expired and we'd like to drop back to the free version since our needs and company size has changed. How can I accomplish this?
Domain Logon using old password
I have our ServiceDesk tied to our Domain, everything seems to have been working normally, however we have a 90 day password rotation policy, we are finding many users that after changing their domain password are unable to log in with the new password, their old one seems to work. So I re-imported all users manually from Active Directory thewn the new password seems to work. Now here's the kicker. The direct comms seem to work as when I type the password too many times it locks out the user on
Detach Asset from PO (Undo Reconcile) ?
Hello A PO has been reconciled with the wrong asset. What is the correct process to undo this action? (ie detach an asset from the PO).
Unmanage interfaces is not working anymore
Hi, I used to unmanage interfaces before and it worked. Currently I have 2958 interfaces in unmanaged state. I need to add ~1500 to these. However, when I mark the interfaces I want to unmanage and click "unmanage" - nothing changes. I have a nice note on the top: "Interface unmanaged successfully" but there's no result. Server was rebooted. Is there solution to it? Kind regards, Pavel
Service Catalogue send automated mail via PowerShell scripting
Hello, I Create a PowerShell script than allows to send automatically mail to my requester with an attachment. My problem is that in "to"section it cannot take automatically requester's mail address. This is the script: param ( $json = "none" ) $jsondata = Get-Content $json -Encoding UTF8 #Encode if necessary $obj = ConvertFrom-Json $jsondata #Add Request fields values as needed $requester = $obj.request.REQUESTER $subject = $obj.request.SUBJECT $priority = $obj.request.PRIORITY $ticket
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