Password Reset Options: Disable Domain Email as the primary reset option
Folks, I just got off the phone with technical support. Here's the issue: 1) A user enrolls in Email verification for password reset. However, they don't get their domain email on their mobile devices. They enter an alternate email (because the domain email is of no use for a password reset). They go to the unlock screen, and the domain email address is the default (and it isn't obvious that there is a drop-down. We need some options here, because this generates as many calls to our service desk
NetFlow Analyzer 12, "No Data"
Downloaded the free version. Getting "No Data". Used Wireshark to confirm that netflow packets are being received on the correct port: 9996. Used SysInternals TCPView to confirm that java.exe is listening on that port. Netflow (version 9) packets are being from a Ubiquiti EdgeRouter X. Is there a next step I can take to debug the problem? Is there, for example, a way to see if the NetFlow data is being accepted by the java code? I've had issues with other Netflow ingestors failing to parse the
200 interfaces issue
Hi everybody, I am trying to clear our monitoring system. When I try to unmanage uneeded interfaces I am getting error: "Please select less than 200 Interfaces". Is it possible to change the limit in the settings/registry or I need to go straigh to the DB? Thank you, Pavel
Updating Assets
I imported assets using a CSV file but never included the vendor for the different assets. How would I go about updating the vendor field for the asset and non-it assets? If I was using SQL server I could do it with a sql script, but not sure how to do it with an xml file. ie: all OptiPlex pc would be vendor Dell, all printers would be HP, etc. thanks
E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox.
I know this topic has been covered before but I'm at a dead end. New install of ServiceDesk MSP on AWS running on Ubuntu 14.4. I also have an iRedmail server running on AWS for email. I have been unable to add inbound mail using any mail protocols (IMAP, POP, POPS, Etc) using the external IP, AWS hostname, mail hostname, private IP address, etc.. I am able to telnet from within the AWS private network from the servicedesk host to the mail server as well as externally. All ports are open on the
SD & Chrome 56 - Not Secured
Hi ALL! We have SD 9240 and Google Chrome 56 after update chrome to 56 build we have some error - NOT SECURED. We use SSL sert from startsll.com What happened and how i can fix it ?? http://odarchuk.com
FAILURE: Exception occured while performing the operation. --> Changing from template from default to a custom form template
Hi guys, I ran into the following issue: When changing the request template of an existing default request to one of our custom templates, I receive the following error: "FAILURE: Exception occured while performing the operation." When searching through the log I can see the following issue: [13:06:11:798]|[01-30-2017]|[com.adventnet.servicedesk.workorder.action.WorkOrderAction]|[SEVERE]|[70]|: update of workorder 39903failed. Exception while updating Workorder. Unknown column GUDF_CHAR9 in the table
Separation "Issue catalog" and "Service catalog"
Hello, How I can configure separate buttons (and icons) for "Issue catalog" and "Service catalog" such as on screenshot demo.jpg my customization you can view on screenshot portal.jpg Thanks.
switch between Cluster DataBases
Hi Dears im using cluster database for servicedesk plus version 9.1 on SQL server 2014 when first database fail it has to move on the another database, the second database work correctly but servicedesk plus doesnt detect it. i dont find any place to enter the second address of database. how i can manage my databases for automatic switch?
How do I add a note to a user or asset?
Device owner
I'm trying to set up some devices as a device owner. I can't use AFW as our G Suite account is run by a higher directorate that we have no control over. The devices don't have nfc so thats not an option. I've tried to DPC method with no success. It does not force download the ME MDM app like the guides suggest it should do. The android for work profile appears in the google account settings but is asking for the user to re-login (do not have the password etc). My end goal is to push 6 apps onto multiple
SCCM task sequence install
I am looking at this software to replace our Dell Kace appliance. While I like quite a few of the options a question I have that I cannot seem to find an answer to is can I install the Desktop Central Agent using a SCCM task sequence install? There is an article that describes taking an image of the machine and being able to deploy from there but this does not fit our installs. Another article is installing at startup, but our users do not want longer boot times. I was hoping there is someone
Error mac installation
I try to install the mac agent to Macintosh with S.O "Captain".... but it shows "Error during installation". Please, Where are the logs of installation to see the problem . Thanks in advance.
Adding multiple assets through API request
I am trying to add or update a change request within SDP, but am only able to do 1 asset at a time. Can you please provide assistance with adding multiple assets in a single request? I have tried separating the items with spaces, commas, and semicolons, all with no luck. Parameters are: OPERATION_Name - ADD TECHNICIAN_KEY - 927A67B8-9C7F-4180-B437-067C54B61861 FORMAT - JSON INPUT_DATA - {"operation":{ "details":{ ......"assets":"single asset name used"......}}} - works without issue - INPUT_DATA
Sonic Wall Logs Reporting
Sonic Wall Logs is integrated with manage engine properly but no feature of reporting is enable. please guide us on this. Regards, Abdul Basit
Script Master - 10: How to integrate ServiceDesk Plus with HipChat.
Hello users, Here I come with another interesting script that helps you integrate ServiceDesk Plus with HipChat. Before I go into the details, allow me to give you a quick introduction about HipChat. HipChat is a hosted group chat platform built for teams that collaborate through persistent chat rooms, file and screen shares. HipChat also includes cloud-based file storing, video calling capability, message-history searching and inline-image viewing. Integrating HipChat with ServiceDesk Plus enables
HyperLink to Custom View
Is it possible to generate a hyperlink to a custom view of requests? For example, if I create a custom view for Open requests where the department is "xyz" the URL still shows ......\WOListView.do . I want to get a URL that will take me directly to that view regardless of what view I had previously selected. The purpose of this is so that we can add that link to a document management system we use to manage other documentation for that department and we want to be able to link directly from that
End Point Management Seminar - 21st Feb 2017, London
ManageEngine is hosting a seminar on End Point Management in London on Tuesday, 21st February 2017. Few of the topics that would be covered here are : Mobile Device Management, Patch Management, OS Deployment, Software Deployment, Asset Management, Remote Control and much more! You can register for the event here - http://bit.ly/2k6j6Yn
End Point Management Seminar - 21st Feb 2017, London
ManageEngine is hosting a seminar on End Point Management in London on Tuesday, 21st February 2017. Few of the topics that would be covered here are : Mobile Device Management, Patch Management, OS Deployment, Software Deployment, Asset Management, Remote Control and much more! You can register for the event here - http://bit.ly/2k6j6Yn
End Point Management Seminar - 21st Feb 2017, London
ManageEngine is hosting a seminar on End Point Management in London on Tuesday, 21st February 2017. Few of the topics that would be covered here are : Mobile Device Management, Patch Management, OS Deployment, Software Deployment, Asset Management, Remote Control and much more! You can register for the event here - http://bit.ly/2k6j6Yn
End Point Management Seminar - 21st Feb 2017, London
ManageEngine is hosting a seminar on End Point Management in London on Tuesday, 21st February 2017. Few of the topics that would be covered here are : Mobile Device Management, Patch Management, OS Deployment, Software Deployment, Asset Management, Remote Control and much more! You can register for the event here - http://bit.ly/2k6j6Yn
End Point Management Seminar - 21st Feb 2017, London
ManageEngine is hosting a seminar on End Point Management in London on Tuesday, 21st February 2017. Few of the topics that would be covered here are : Mobile Device Management, Patch Management, OS Deployment, Software Deployment, Asset Management, Remote Control and much more! You can register for the event here - http://bit.ly/2k6j6Yn
Consider "Acknowledge requester by e-mail" as First Response
Hi, I'm running version 9.2 (build 9228) and have enabled the option "Acknowledge requester by e-mail when a new request is received" This sends out an email to the user which indicates the ticket has been created. Is it possible to set the sent time of this "Acknowledge requester by e-mail when a new request is created"-message as the time for "Responded date" in the ticket? Many thanks
Service request Resolution tab shows a blank screen
I have two service requests that users reported being unable to close. When I took a closer look, I found portions of the details sections on the request tab missing and the resolution tab was completely blank. We are running Version 9.2 Build 9230 Regards Dave
Help with Change Field and Form Rules
Hi, I would like to set up a custom script to disallow technicians to select the same person as Change Owner and Change Manager. I have tried using 'On Field Change' option so I have applied a script to remove Change Manager which equals to Change Owner and vice versa however I need a smarter solution because the script won't re-add users back to the list if someone choose a different user from the drop-down menu. Regards Mario
Help with the dashboard
I feel like I may be going crazy and I'm hoping someone can assist me :D I need to change the reports that are presented on the dashboard. I am currently using the free version of the tool with 5 technicians From what I understand to make changes to the dashboard, you must go into one of the reports on the dashboard and there should be a button which allows you to add or remove it from the dash, I don't see this no matter what permissions I give my technicians.... any ideas?
Service Catalog - Service Requests
Hi, We log IT Service Requests in the Service Catalog, and noticed there are two categories - IT Service Category and Business Service Category. Stupid question, but what is the difference ? A
How to automatically close Solved tickets
Hi, is there a way, or will it be asap, to automatically close, after some days, tickets which are in "Solved" status? Now we close them manually, which is annoying and time-wasting. We are on ver. 9.2 Build 9232 Thanks ale
How to get All Request(Ticket) based on LastModifiedDate Time filter via REST API?
Hi All, I would like to get all Requests by passing LastModifiedDate as filter to REST API. Is it REST API available for that service? Thank you in advance. Regards, Govind.
GEO - Tracking MDM
Hello, I need assitance regarding profile aplied GPS: Always ON This settings is not functioning. Every time we aplied this profile to a device, we disable permanently geo tracking on the device, and we need to wipe the device to activate it again. Please, we need assitance. Thanks
Auto filling forms - SharePoint or any other suggested solution
Hello, I would like to have two things that can be done by SharePoint integration or any other solution: 1- Asset receiving form that can be filled automatically with the assigned assets to the user to be signed by him 2- PC checklist with auto filling asset details of the user to be done by the technician Kindly let me know the possibility of doing this either with Sharepoint or any other way.
EventlogAnalyzer startup
Hi, I am new to manageengine eventlog analyzer. Today I downloaded the free ManageEngine_EventLogAnalyzer_64bit.bin. I install it successfully. However when I start the service it show me 'Problem while Starting Server'. ----------- My setup ---------------------- Oracle VM VirtualBox OS = RHEL 6.4 (64 bit) minimal RAM = 6GB CPU =2 linux iptables off selinux off ------------tried running ------------------- #sh configureAsService.sh -q The EventLog Analyzer Service is not installed. # sh run.sh JAVA_HOME
Alert Profile - report
Hi, When there is no data, the report specifies "No data available to generate the report...: Is it possible to disable the email report when no data is available Thank You Bonga
SupportCenter Service
Good Day, Does anyone else have issues with ME becoming unresponsive? We have 2 servers that users are not able to assign requests, pickup requests, or change BU's. You can browse through the tabs like home, requests, and contacts. The service shows that it is in a started state but if you bounce the service it will resolve the issue. Any input would be greatly appreciated. Thanks, Shane
Boot Camp Jan '17 - Incident Management
SMTP Log
Hello, I'm having trouble setting up email notifications in version 5. Is there a log file that contains information regarding the communication with the SMTP server I can examine? Regards, Christos
IFIndex to Real Names Cisco ASA
Hi, I would like to the ASA to display the correct name of the interface rather than the ifidex names.ASA version is 9.3 and the OPmanager is version12.
Solutions in SDP
Is there a way on how to make some of my solutions available in public? So that some of our users can see it even if they are not using the portal.
Capture email address in conversation
Hi Is it possible to edit the conversation view to display the From Address of the person as well as their name. And would it be possible to have variables for any CC addressee information included in the ticket to allow these to be added to ticket notifications.
Password Reset allows users to use previous password
Seeing how Password Reset is an admin function of AD(which requires no knowledge of the users old password), and change password requires the end user to know their password before they can change it, we noticed that users are able to click the "reset password" link on Self Service Plus and simply re-use a previous password. Setting a minimum age in group policy does nothing, as most users are smart enough to just reset it (rather than change it) just before it expires, so its already past the minimum
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