Change of 'Resolution Details' within 'Request Template', from hidden to shown
Hi,
I'm wondering whether it is possible to make the 'Resolution Details' located within the 'Request Template' from its normal default non-dropped down box (hidden) to a dropped down box (as below) example. This is purely to save time when having to complete/close out a ticket when the user has to write something in the box, just another click that could be avoided if possible.
I've dropped it down, as above, in the Request Template and saved, but when I go back into it the dialogue box is again hidden.
Trust this makes sense.
Looking forward to your reply.
Regards,
Craig
I'm wondering whether it is possible to make the 'Resolution Details' located within the 'Request Template' from its normal default non-dropped down box (hidden) to a dropped down box (as below) example. This is purely to save time when having to complete/close out a ticket when the user has to write something in the box, just another click that could be avoided if possible.
I've dropped it down, as above, in the Request Template and saved, but when I go back into it the dialogue box is again hidden.
Trust this makes sense.
Looking forward to your reply.
Regards,
Craig
Topic Participants
Craig
Arun Kumar R
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