Show who closed request in notification rule
Under Notification Rules there is the option for "
Acknowledge requester by e-mail when the request is closed."
Is there any way to show in the notification who closed the ticket? There is Closed by $Technician, but that only gives the name of the person assigned - NOT the person replying.
If Joe is assigned to a request and Fred is working on his request for him and closes it, it will give a notification saying that Joe closed it, not Fred. Is there any way we can properly display the name of the technician that closed the request?