Change of email address in error messages
Hi How do we modify the email address that is used in the below message box? This is the error that occurs when a user who has been added to our domain but hasn't yet had an account created gets when they attempt to log into SDP On-Demand. The person that this email address refers to has since left the company and we can't see anywhere within SDP that her email address appears.
Connection problem with GINA link
Hello We have moved our ADSelfServices Plus from one server to another server. The Last server has 3 IP addresses and the new URL of the ADSSP console is https://password.mydomain.com (we changed the port from 9251 to the default port 443) So the console works fine, but the GINA link try to connect to http://password.mydomain.com:8888 The DNS record point to one of the 3 IPs and the good one. Everything works fine, only GINA displays an error when trying to connect to http://password.mydomain.com:8888
Sorry,the page you requested was not found. Back | Sign Out
Hi there, I'm testing the ADSSP product published behind a Netscaler Gateway. I've got it configured so that when you login, you're presented with a portal page with several icons that use the Netscaler CVPN option to reverse proxy the session. In doing so, I can open the login page and login. I can interact with the initial tab, but clicking on any other tab results in a page that has the following message on the screen Sorry,the page you requested was not found. Back | Sign Out I'm using Build
ADSelfService_Enroll.hta Assigned to AD Accounts That Had No Login Script.
We recently upgraded to the latest build of AD SelfService Plus (Version 5.3, Build 5324). After upgrading, approximately 24 hours later, any user that was in AD that did not have a login script assigned to their AD account got assigned ADSelfService_Enroll.hta as their login script. Can someone tell me if we did something wrong in the upgrade or why this happened? We recently added "&manualScript=true" to force enrollment. By adding that string to ADSelfService_Enroll.hta could that have made that
Problem with user password resets
I am using a test user that has an expired password, I am attempting to change it, and the old password is correct, and the new password follows all the rules I set, however it continually gives me the "Change Password Failed" notice. See attached.
Report - Time spent on tickets
Hello, I need to generate a report on the amount of time my techs spend on tickets. I have each of them enter the time they spend in the tasks section of each ticket. At the end of the week or month. I need to be able to generate a report that says Tech (A) completed X number of tickets and spent X number of hours on all their tickets(B) completed X number of tickets and spent X number of hours on them and do on. For the life of me I cant figure out how to generate this report.
NetFlow error notification: No interface found.Device Adding Failed
The device has passed the SNMP credentials. The device was also in NetFlow before but was removed. Trying to re-add the device but getting the notification, "No interface found.Device Adding Failed". I only have 2 Netflow interfaces allowed to be monitored. Im not monitoring any at the momenet. So my question is, how do I add and remvoe interfaces to Netflow. Im using OpManager V.12 with Netflow/Flow analysis already added on.
Report to show number of requests per month
Hi is it possible to have a report to show the number of requests / incidents for service desk group for each month thanks Postgres Version : 9.2 Build 923
change the display name
hello the display name are written in my native language .... i want to generate a CSV file and change it manually then return it back ... how to do that? thanks in advance.
Trying to understand how licensing works.
OK, Here's what we currently have. You'll see this info under the "About" option under the Admin /home selection in OPManager. Maximum no of Devices: 200 Total Monitored Devices: 89 Total Monitored Interfaces: 1037 NetFlow: 2 Interfaces NCM: 2 Devices SwitchPortMapper: 50 Ports: IPAddressManager: 50 IPs Issue / Question: When attempting to login into Opmanager, we receive a notification page stating we've went over our interface monitoring count of 50 by X amount (51+) of numbers. The option is to
Setup DesktopCentral Distribution Server without domain admin rights
So we're trialing DesktopCentral, and the product is fantastic until I ran into this issue when trying to setup a remote office distribution point on a candidate machine. I was promptly halted by the install wizard with it stating "it must have domain admin to perform this action." Why? Assume that the account that desktop central is using has local admin on any machine I would be deploying the distribution servers to, and any workstations that would be deployed to. Why does the distribution server
Can I get a merged request through the REST or Servlet API (or other API)?
Hello !!! Currently, I'm getting information about a request by the API RESP operation GET_REQUEST_FIELDS. Everything works fine until I try to get this information about a request that has been merged with other one. For example, initially there are two request. After that, request 2 is merged into de request 1. After that, request 1 is accessible by API RESP operation GET_REQUEST_FIELDS but request 2 doesn't. However, from the ID Request field of the GUI I can get two request. Anyone know how
AD Authentication
Hi! I have installed a blank servicedesk plus and the first thing i did was to import users from AD and activate AD Authentication. However this doesnt seem to work. The system just replies wrong credentials when i try to login with my AD account instead of the local administrator in the system. The only thing i have done is: Import users via Active Directory - Set my user as admin for servicedesk and active AD authentication. Have i missed something to get this to work? Version: 9.2 Build 9241
Free SQL Health Monitor has no SQL Statistics
I installed Free SQL Health Monitor and configured 2 servers. I provided an NT domain ID and password that has SQL user access. SQL Health is able to find the servers and display the WMI data, but it does not display any SQL-specific data (SQL Server Version = Not Available on the Server Details entry, and the SQL Server and Databases entries both say Not Available. The Services entry displays 5 running SQL services. Both servers behave the same. SQL Server version on the remote servers is 2014.
Converting timestamps in report to list requests due tomorrow
Hi! I'm trying to get a report of requests due tomorrow. I want to edit my existing due today report, pull the query and change the time filtering from (longtodate(wo.DUEBYTIME) <= 1486*********) to >TODAY+1day and < TODAY+2days (aka tomorrow). This would be a great report to send to the teams and dueby today is handled by the incident manager. Spent quite some time but can't get the dates to work, I don't want to edit the report each day and change the 13digit timestamp myself. Any ideas? :) Regards,
On demand reporting
Hello All, Does anyone know if there is a way to setup on demand reporting for the customer dissatisfaction report within Service Desk Plus? My director would like to receive a report everytime a customer completes a survey and is dissatisfied with the level of service they received. Any help would be greatly appreciated. Colby
Extremely slow GUI in NetFlow manager 12.2.00
Hello, The GUI in NetFlow Manager 12.2.00 is extremely slow compare to older versions (10.2.5). It takes at least 15s to show the data for an interface. VM: Linux: Linux version 3.10.0-514.6.1.el7.x86_64 (builder@kbuilder.dev.cento Release : 3.10.0-514.6.1.el7.x86_64 Version : #1 SMP Wed Jan 18 13:06:36 UTC 2017 cpuinfo: GenuineIntel Intel(R) Xeon(R) CPU E5-2630 v3 @ 2.40GHz cpuinfo: Hz=2397.267 bogomips=4794.44
Convert Request Template to Request Template
I assume this has been asked for before but I wanted to ensure its on the roadmap. We need the ability to convert a request template into a different request template. We currently have the ability to flip incicent templates, convert an incident into a service request, and I believe the functionality to go from request to incident is imminent according to the road map. The final scenario is to convert between request types Often our customers choose the wrong template--when this happens the wrong
Capture Filter in Syslog Viewer syntax
Hello, Build 11.4 / 11040. On the top right I have the Syslog Viewer which Shows me live logs. There I can use the Capture Filter field to filter for a Device IP Address. Is there a way to filter for more than just one address? I tried with , and ; and | but everytime I receive "Enter valid IP address". I also cannot find a documentation for this. Any help would be appreciated!
Requester to duplicate request
A Technician can go to - Actions - Duplicate Request to duplicate a request. How can a requester duplicate a request?
Unable to install updates.
I keep getting the following error when trying to update. ("The file may be corrupted or check for the available disk space.") I do run the updatemanager as Administrator. I am struggling to get support to remedy this issue.(See attachment.)
Where can i find APP-Plug-ins Tab in OPManager v12
Dears After i install app plug-ins where can i find the app dashboard ? is there any tab like v11 ? Thanks
OPManager and GMSA
GMSA is a service account which initially has a blank password but as you use it for a account it gets a complex password from Key Distribution Service (KDS) and keeps on renewing it momentarily which makes it highly secure. Lot of application like task scheduler or Opmanager do not allow to enter blank password to start with. To counter this for task scheduler we use Powershell like below :- To use the PowerShell, you need to define an Action (what), a Trigger(when) and a Principal(under which identity):
ManageEngine Opmanager Service account user requirement
We were told that ManageEngine Op manager service account needs Domain Admin or Local Admin wrights, this is a problem as we don't wish to grant Domain Admin wrights. Any workaround for that, or any other group like "Server Operators" membership can work. Also would like to know if Opmanager supports GMSA or MSA. Please email zabbyzoheb@gmail.com Thanks, Zoheb
How to monitor Fortigate VPN Tunnels with OPManager
I would like to know if it's posible to monitor a Fortigate 300C VPN bandwidth, users's number connected to the VPN and another information. Thanks!
PMPRO Migration
Hi, We have a setup of 2 PMPRO servers running on Windows server 2003 with current PMPRO version as 8400.We are planning to migrate the PMPRO server to Windows 2012 setup .Is it possible to restore the backup taken from the PMPRO server running on windows 2003 Server? Is there any binding of the PMPRO application with the Server hostname or IP address which could cuase restore to not work if it is possible since the new servers will have new hostname and IP addresses
Update Manager
I have been unable to install updates for a few weeks. The update manager when launched, will stop the service, but I do not get the usual java app up that allows me to select the update patch and install. Is this an issue with a java update or is there a corruption somewhere?
Time Spent reports
Apologies if this has been asked before, if it has, hopefully this is a quick answer! I want to be able to produce this type of report. What I would really like is to get a report that shows this along side the SLA name and the Response Time and Resolution Time and to show if the SLA has been broken. Along with this I would like to see if the response due time and is la has been violated within the report, so basically the detail that's being displayed as the yellow coin and the red flag in the interface.
I can not search for solutions well.
Hello, I am currently evaluating version upgrade from version 7.7 to 7.9 in SupportCenter Plus.However, when using SCP's 7.9 solution, it is not possible to search the solution well. We investigated the cause and found that DocumentIndexingTaskSchedule is not working.Even after rebooting, the Next Scheduled Time will be in the past, DocumentIndexingTaskSchedule will not work. Please tell me how to make DocumentIndexingTaskSchedule work as expected. Also, because DocumentIndexingTaskSchedule is now
PMPRO Backup Restoration
Hi, I have a PMPRO setup which is in HA which is running on Windows 2003 .The current version of PMPRO running is 8400 .I know already from the system requirements that we will not be able to upgrade it to the latest version of PMPRO as the latest version supports Windows 2008 and above Will the backup taken on the my current running version of PMPRO i.e. 8400 running on Windows 2003 be restored to the new PMPRO setup with OS as Windows 2012 and the Latest PMPRO installed. Also what final version
My netflow analyzer shows me no data
Hi All, I have installed netflow anylazer on my laptop, and set up the realated configuration on my firewall, a cisco 5512. I set up configuration as the guideline as flow: (config)# flow-export destination inside NetFlow Analyzer server IP address 9996 (config)# flow-export template timeout-rate 1 (config)# flow-export delay flow-create 60 (config)# logging flow-export syslogs disable (config)# access-list netflow-export extended permit ip any any (config)# class-map netflow-export-class (config-cmap)#match access-list
SLA violation in servicedesk plus
Hi All, I have this issue with SLA. One of the requests have been resolved in time but it keeps showing a response status flag of being delayed by 12 days and 22 hours - and growing. (as per picture) I need SDP to recognise that when a request has been resolved in time, the response status is not delayed. Any suggestions? Thanks.
Network Configuration Manager 12.2 service pack released!
We are glad to announce the release of Network Configuration Manager v12.2. It includes a great set of new features and enhancements that might be of interest to you. Major highlights: Export Flow: Exporting flows from your device to Netflow Analyzer or any flow processing tool involves a string of commands and tasks. With Export flow in Network Configuration Manager, perform the same task in 3 simple steps. Configlet Promote: Some configlets are more often used than the others. Keep these
How to registor domain accounts of Active Directory severs
Hello, I have six Active Directory servers (Windows 2012 R2) which are syncronizing windows domain accounts. I wonder how to registor domain accounts which are members of "Administrators" into PMP. When I registor all of six Active Directory severs as "WindowsDomain" and registor "Administrator" into each "WindowsDomain", are the all "Administrator" in each "WindowsDomain" resource syncronized their password if I set up changing password of "Administrator" after check-in ? I think it is not syncronized its
Hung at initializing modules: Manage Engine OP Manager 12
After installing the OP manager, it's hung on the screen where it says initializing modules.It's been 40 minutes now. Local host can't be reached.
Requester's - Service Request Approver
Hi I would like a report that contains all requesters and technicians who have "service request approver" enabled. Running postgres. thanks
Custom SLA Requirements
I am needing to run reports for Device/URL Availability, but I need to be able to do something like M-F 7a-7p & Sat 7a-2p for reporting. I had heard before about using downtime schedules, but I still need to be alerted during the downtime schedule if issues. Any ideas? Custom queries? API? Thank you!
Ipv6 in Netflow v11 ?
Hi, I was wondering on how to define an ipv6 Network inside an IP Group. No matter what i enter the entry keeps disappearing after saving it. Would I enter 64 in the netmask field if using a /64 network ? Do I have to enter the ipv6 adress in brackets ? Thank you
Disable android device screen timeout
I am deploying Samsung tablets for a truck tracking system and I am locking these tablets down and setting them to Kiosk mode. Is there a way to disable the lock screen timeout so the screen stays on all the time? These tablets are permanently mounted and constantly powered by hardwired vehicle power and the screen timeout is becoming an issue for the drivers. There is no need for the screen to timeout in this situation and should be on all the time. Thank you
work order ID to change ID
Is there a way to convert a Workorder ID to a Change ticket while keeping the existing WorkID number?
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