Report on Tasks worklog for tasks not associated with a ticket.
Hello,
I have been able to create a report of exactly what I need for worklogs and task worklogs for anything associated with a user request. It looks like what I have below.
| Request ID | Assigned Technician | Requester | Time Spent | Time Spent Endtime | Subject | Description | Time Spent Description | Resolution | |||
| 879 | Marco | A User | 01:00:00 | 05/11/2015 05:32 PM | Unable to start computer | Computer tower light flashing yellow, unable to turn computer on. all connections checked | Troubleshooting PC. Unable to power it on. Called Dell support and PC is out of warranty. Will require a warranty extension. |
Not Assigned | ||||||||
However, I require the same report for tasks that are not associated with a request. I will create tasks for any item that I spend time on through out the day, such as a phone call, sending a long email etc. to keep track of my time and have a to do list as well as a work log of what was done.
Is there any way to do this? I'm guessing I would need to use a custom query report but I don't know where to start.