We are going to start using tasks as part of our new-account-creation process, since the ticket previously had to either be sent to each team in a linear fashion or we had to have sub-requests.

Our management team would like to view all of the requests in the reports to include the entire pending workload and the items worked.  Is it possible to run the standard canned reports to include tasks as part of the reporting on incidents and service requests?

If not, how can we report on all the SRs worked by a team that may not have been closed by that team (without using the worklog, which we do not presently employ).

Thanks,

Adam