Best way to test DC-ME build upgrade
Hello, We're currently planning to upgrade our DC-ME environment from build 90023 to the most current production build. However, my manager has some concerns about what the user impact will be, and wants us to test the upgrade scenario before rolling it out to our user base. That being said, I wanted to know if anyone had any suggestions on how to test this out? My initial plan was to clone the VM that DC-ME is running off of, spin up a few Windows 7 VMs and install the build 90023 user agent locally.
Enabling Single sign on through office 365
Hi, Can I enable single sign on through Microsoft Office 365? Regards
HOST-RESOURCES-MIB is not implemented in the Snmp Agent
Hi I am evaluating this solution and we want to add a monitor of a Sun Solaris via SNMP so i click New Monitor select Sun Solaris and set the ip address and when i press the button Add monitor(s) i get the message: HOST-RESOURCES-MIB is not implemented in the Snmp Agent then i click the link Diagnose problem and i get the message: Ping Test OK Pinging 172.19.5.206 with 32 bytes of data: Reply from 172.19.5.206: bytes=32 time<1ms TTL=253 Ping statistics for 172.19.5.206: Packets: Sent = 1, Received
Desktop Central Patch Database may failed to update.
Dear Desktop Central customer, Good Morning. We would like to inform you that server hosting the Desktop Central Patch DB is currently down and team working on it to fix this issue asap. However, if Network allows the traffic from Singapore then you do not get a sync failures message. Here's the IP details of server hosting the Patch DB: 74.201.126.219 - US Region - Down 74.201.126.227 - US Region - Down 117.20.43.137 - Singapore - UP and Running 117.20.43.155 - Singapore - UP and running Due
Problem to cinfigure Firewall Analyzer v 12.2 how service to begin server linux
Hello Guys donwload the version 12.2 to evaluate it, I am installing the software at linux server. Teh installation was easy, but I try to configure how service in that server and search information about and I found this articule https://www.manageengine.com/products/firewall/help/installation/start-firewall-analyzer.html but the instrucctions are incorrect for the version 12.2 Some body help me eith the correct instructions about it?? Thanks Guys.
Need help in new schedule report
I want to show aging of open tickets(date difference between Ticket created time & today's date) in scheduled report in Service Desk Plus Tool, Is there any way?
Reports: unable to execute the report...
It happens quite often that our technicians are getting the below error message. How can the SD+ admin get to know what kind of reports are running in background for concerned technician?
Free Windows Admin Tools freezes during install
I can get through the process of entering my information. When I click next it just sits there like it's going to install, but does nothing.
ADManager Plus rolls out build 6550
ADManager Plus Build 6550 (February 2017) New Feature: Support for two-factor authentication through Google authenticator, DUO, and Email Verification has been introduced. Now secure your ADManager Plus logins from credential exploitation and brute force attacks with an additional layer of safety. ADManager Plus extends support for Spanish, in addition to the currently supported foreign languages viz. Chinese, Dutch, French, German, Italian and Japanese Enhancements: AD Reports Support for custom
Promised to Share the presentation but not yet received
Hi , why do the presenter doesn't share his presentation with all the attenders, on 15th Feb 2017, Mr.Karthik conducted seminar on same topic, when we ask him to share his presentation he said by next day it will be emailed to all but its one week now we did not receive the presentation yet, if we get the presentation we can explain to our management to buy the product in better way. but Manage Engine employees takes the customer for granted.
Upgrade from 11600 --> v12.2 failed
Hello all, after upgrade of our OpManager enviroment to 12.2 the OpManager service is not starting anymore. We need some help here so please contact us. Also contacted support --> [##3682638##] New Request Created
V12 upgrade
Hello and namaste....I have just reinstalled V11 so it connects to my V11 MSSQL database, now I want to take it up to V12. Can someone please tell me the best way so I can carry on using my MSSQL database (all my devices are setup in there etc) thanks in advance
issue with SDP
Dear support, PFA
Reports available in selfserviceportal
We have created a report for the requesters. Is there a way to add this to the selfserviceportal from SDP.
IBM i (AS400) trap monitoring issue
Trap message from IBM i gets garbled on OpManager. It is not supported OBCDIC?
Budget
My company who currently have 1000 License for Workstation and 25 technicians license want to use the PO module of the Services Desk Plus software - but before implemented we want to have the ability to enter the department budget - so everytime that a particular department create a PO the amount of that PO can be reduced from their department budget. Please let me know if this is something that can be included in the next release. George Alvarez galvarez@vipservices.org
Addition of cc field for submitting a Change Request for Approval
Hi, May we request to add a cc field when submitting a Change Request for approval? This will be useful especially when copying the Change Advisory Board and other stakeholders for approval.
Central Probe server error ---> Unable to connect probe url: undefined
Hey there When I click on an alarm in the central probe then click on the server name, this should take me to the probe in question. This does not happen. I get the attached error. Please advise. Regards, Mat
Cost Details are visible to all - Confidentiality Issue
Good day, I have noticed that an individual that has only one permission, SDSiteAdmins, has the ability to see the cost per hour of all, even technicians his senior. This is even though no technicians have their "Allowed to View Cost per Hour" ticked This is a major security and confidentiality issue for me as a clever tech can calculate the salary of his superiors or seniors even though it as absolutely nothing to do with him. As a result of this access, Cost per hour cannot be entered. Please address
Exclude disabled mailboxes?
Hi, I was wondering if there is a quick way to exclude disabled mailboxes from using a license? Thanks! mark
Script monitoring - Connect to Named SQL Instance
When I write script to monitor a server with multiple SQL instances, do I have to write multiple scripts for each instances. If not can you give me an example of a SQLCMD or Powershell script.
Make Requester Conversations editor bigger
Hi When I open a requester Conversations the editor is really small. Most users have big high resolution monitors. Maximized on a 24 inch montor it look like this. Complete waste of space under the red field. Please make the editor bigger in SPD. //Peter
Impossible sh Restore.db Servicedesk
Hi, I've tried to restore a database from the old server debian 8.5 32 bits to a new server Debian 8.5 32 bits .. but I didn't get any result. Can you help me ? I'm still looking for the solution. I copy the console comands here. I hope your answer as soon as possible, thx root@HD:/opt/ServiceDesk/bin# sh restoreData.sh -c /opt/ServiceDesk/backup/backup_postgres_9241_database_02_09_2017_19_15/backup_postgres_9241_database_02_09_2017_19_15_part_1.data *********************************************************************************
Adding Multiple Users to Multiple groups
I need help with adding multiple users to multiple groups. The caveat is that my source data has one group name per row with the corresponding members in the same row. Example Dataset (Notice user names are separated by semicolon) GroupName Members Group1 Doe, Jane;Doe, John;Jordan, Jake;Chirba, Brian Group2 Doe, John;Jordan, Jake Group3 Doe, Jane;Chirba, Brian Group4 Doe, John;Chirba, Brian Three questions: 1. What import option will I use to achieve this? 2. What will my CSV column headers be?
Adding /Editing Requesters via API
I'm trying to use api to insert requesters. This is the format I'm using. <API version="1.0" locale="en"> <records> <record> <parameter> <name>Name</name> <value>Prakash Jahar</value> </parameter> <parameter> <name>CI Type</name> <value>Requester</value> </parameter> <parameter> <name>Site</name> <value>GSC</value> </parameter>
Operating Hours
Hi, We have some questions about SLA hours. When I stipulate our hours of operation, does it interfere directly with the SLA? Our opening hours are from 8:00 AM to 6:00 PM. After that, all the new incidents will come, will your SLA stay? I also wish that in this case, if possible, all call states automatically change our working hours. For example: Gather information And the next day at 08:00, they automatically returned to the status they were before stopping the SLA. The biggest concern is:
Failed upgrade (SDPLUS 9.2.0-SP-1.0.0)
Greetings, today we tried to upgrade our SDPlus installation (9.2 Build 9235) but the upgrade failed when we tried to apply ManageEngine_ServiceDesk_Plus_9_2_0_SP-1_0_0.ppm, the server starts using all the available memory then it drops back to the cli, this is CentOS 7 x64 installation with PostgreSQL 9.2 as db server, it has 4GB installed and 2GB free in operation: org.postgresql.util.PSQLException: Ran out of memory retrieving query results. 16-02-2017 02:57:24 PM [SYSERR] [Información] :
Report That Shows All Tickets Last Updated 7 Days Ago
Hi team I'm looking to build a custom report that shows all tickets open/on hold/waiting on client or waiting on vendor that have not been updated in 7 days. I'm looking to add the following fields in the following order: Request ID Requester Request Status Subject Technician Created Time Due By Time Last Update Time I tried building a tabular report myself and could not filter out the last 7 days. mssql database ver 9.0 build 9009 Thanks.
SDP Slowness
Anyone experience slowness like this? I have tired to change the Java Tuning but every time I change the wrapper.java.maxmemory above1024 my service will not start.
Automatically Closing Dependent Tasks
I have a main tasks that once it's closed, the dependent ones need to close automatically. Does anyone know how to accomplish this?
Couple Feature Questions for Version 12200 - Capacity Planning/CSV's/Dynamic Disks
Good afternoon, i have a couple questions that i would like some assistance with, 1. Is there any feature/addon or report that shows Capacity Planning within Op Manager Version 12200? 2. Is there a Hyper-V report/dashboard that shows Dynamic Disks and how much space they have allocated, currently using, and max size? 3. We have a four node cluster using CSV's and wanted to know if there was a way to monitor the CSV size and alert accordingly. I see a script for version 11200 but not for version 12200?
archive
Hello, Is it possible to change archive folder in SDP MSP. Regards, Ertan
No settings Option on Dashboard
I read that there should be a settings option under dashboards to modify or create new dashboards. I do not see that option?
Asset Mangement
Is there a way to scan/report the local administrators from the computers via Asset Management, or the free version of ADManager? We have over 250 pc's and looking for other options to gather the information.
Use-case: Copy settings of an existing Template and creating a new Template
Instead of creating a template from scratch, ADManager Plus offers you the option to copy the settings of an existing template and then make any desired changes to it. Follow the steps given below to copy a template. Note: These are the basic steps required to copy any template, taking user modification template as example. To copy another type of template, select that option (e.g., user creation template) instead of user modification template, wherever applicable. Step 1: Go to AD Mgmt --> User
Export Configuration Filename
It appears when a configuration export is executed (ad-hoc or scheduled), the filename is the IP address of the network element. In a network with 1000's of network elements, finding an exported configuration file by IP address is a non-starter. Question - is it possible to create an option to use the network element hostname as the filename versus IP address? Thanks, Scott
Announcements API
Hi, We would like to take advantage of the excellent Announcement system by publishing a short list of them on our Intranet, with full click-through functionality as it is on the Home page in SD+ At this stage we're just looking to list the last few (5-10 say), just to improve the visibility of our Announcements to staff. Cheers, Richard.
Customizing Scheduled Reports
Two questions about the Scheduled Report feature 1) Can you specify multiple recipients? 2) Is there any way of embedding the date in the file name, such as by adding a wildcard like %date, %time and so forth? Sang Park
Did you know - How to configure custom SMS provider in ADSelfService Plus?
ADSelfService Plus lets you use any one of the following methods to send an SMS: GSM modem Clickatell (built-in support) Custom SMS gateway Configuring custom SMS gateway: You can configure a custom SMS gateway to send notifications and verification codes via SMS. ADSelfService Plus also extends support to both HTTP and SMTP-based SMS gateways. HTTP-based SMS gateway: Login to ADSelfService Plus with administrator credentials. Navigate to Admin-> Product Settings -> Server Settings. Select SMS Settings
Enable Business Rules to trigger additional fields
I would love to be able to utilize Business Rules to trigger changes to custom (additional) fields that we have implemented. We have several custom fields created that could be changed to certain values based on rules (sender's email, sent-to address, etc), but a Business Rule only allows me to manipulate the built-in fields. As a workaround I have made several incident templates that have the values populated appropriately, and then I have Business Rules to apply those templates, but that gets really
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