Resolution Template with Attachments
Is there a way to have a resolution template contain a list of attachments? I onboard employees, when I do I have a list of several documents that must be sent to the supervisor. I was wondering as they are the same documents for all employees hired if there is a way to create a resolution template that contains all the documents as attachments, and whatever else so when I select resolved that it will send these documents automatically on resolution. I thought about doing a reply and usually that
New Hotfix 10.0.45
I got a newsletter stating the newest hotfix is verison 10.0.45. but when i go to download the latest hotfix I only see the download for build 10.0.30. where can I download this hotfix?
Only use TLS 1.2/Cipher Suite Settings
Our Security Team wants TLS 1.0 completely disabled in our environment, but it shows up on scans of Applications Manager. What procedure is recommended for forcing only TLS 1.2 connections with Applications Manager
Free License Technician
Dear All please i want to ask about SDP free edition ... how many Available Technician is it 100 or more ??
API - Criteria based search and View Requestor list (Requestors).
I am trying to pull a list of all tickets created since the last time I polled for tickets through the API. It seems like the only way to filter tickets is by passing a queue and this only allows a static date. Is there a way to be able to search for all tickets created after a passed in timestamp value? Eg all tickets where created datetime > ($VALUE) Is there a way to query for the Requestor List through the API? Thanks, -Dan
Did you know - How to configure your GSM modem?
ADSelfService Plus allows you to send notifications and verification codes via SMS. To send a SMS, you can use any one of the following methods: GSM mode Clickatell (built-in support) Custom SMS gateway Configuring GSM Modem Modem requirements: A slot to insert a GSM sim card. Support for 7bit (GSM default alphabet), 8bit and Unicode (UCS2) encoding. The modem must be connected to the serial communication port. Steps to configure ADSelfService Plus to use your own GSM modem: Login to
[KB] Create your own report
Exhaustive preconfigured reports that can be scheduled and exported, help you to keep track of Office 365 usage in your organization effortlessly. O365 Manager Plus allows you to create your own customized reports, to retrieve only the required data from the trove of information available. To create your own report, follow the below-mentioned steps. Filter the required data O365 Manager Plus allows to you to retrieve only the required data from a particular report using filters. For example,
File changed
Hi, There is feature to alert me anytime a file or application has changed? Warm regards, Ricardo
Bluetooth always on
Hi I'd like to know if there is any possibility to restrict the controls for bluetooth so that it's always on? I've managed to find how you disable BT entirely, but I want to keep it running all the time instead. Regards Daniel
Email convert into tickets in helpdesk
Dear Support, How can be possible if anyone sending email about the issue, then that email divert to Manage Enginee Helpdesk to open as an tickets. As of now your system currently working, we send email and you take into Service desk plus Help center. Please provide the solution how we can make this in our organization. Thank you. Regards, Afzal
OpManager has detected that it has lost network connectivity and has suspended all monitoring. Monitoring will be automatically resumed once connectivity is established.
I have just discovered Opmanager has decided "OpManager has detected that it has lost network connectivity and has suspended all monitoring. Monitoring will be automatically resumed once connectivity is established." last Friday. I have checked and its network remained perfectly fine (Its connected to an internal network on one nic and the internet via another port) and its Event Log shows no issues with network connectivity. How do I control how this is triggered and what device is it monitoring
AD Manager Plus - Office 365 Mailbox and User Deployment Scripts
Hi All, Sadly, ManageEngine still hasn't moved forward on the Office 365 user management and deployment within ADManager Plus. Creating basic ‘cloud’ based users with a mailbox, just about works.But as many enterprise users amongst us we have a more enhanced setup which isn’t supported by the current version of AD Manager Plus. At the moment our setup includes a directory sync solution syncing our on-premise AD towards Azure AD, ADFS for single sign-on and a Hybrid Exchange 2013 Server to administrate
Is it possible to make a call to REST API under acions
Hi, Is it possible to make a call to REST API under actions when any threshold condition meets? e.g. I want to create a ticket in my ticketing tool using REST api call. Thanks,
Docker monitor shows nothing in -DOCKER OVERALL STAT-
Hi All, Title tells it all actually; We added Docker monitors to Kubernetes orchestrated docker machines. Nothing shows in -DOCKER OVERALL STAT- and i am not seeing other data from running containers. See attachment. Name Value Docker ID xxx Name paas-slave-62 Docker Version 1.11.2 API Version 1.23 Kernel Version 3.10.0-327.36.3.el7.x86_64 Operating System CentOS Linux 7 (Core) Build Time 2016-06-01T21:23:11.279703501+00:00 Init Path - Docker Root Dir /var/lib/docker What are we doing wrong? Regards,
Shutdown COM Component on Web-site failure in Application Manager
I have a web-site that I monitor with Application Manager. The web-site periodically has a COM component that hangs causing the web-site to not respond. While I triage the issue, I would like the health alert for the web-site to be able to shutdown the com component on the windows server that is hosting the site. I can't find a way to remotely shutdown the com component. I have a script to do it, but I can't seem to find a way to have the health alert run the remote script?
Attachment Rule
Hi, Is there any script or rule that can be applied that prevents a request being raised that does not contain an attachment ? We have some ITSR's that we have but quite a few require a template to be attached and it would be good if we could prevent these being raised unless they actually attach something. Any ideas ? A
Hyper-V Orphaned VM's after Dynamic Optimisation
Good afternoon I have successfully discovered our 4 node cluster and all VM's attached to these however i have come across an issue where the VM's will become orphaned if they move Host. We use Dynamic Optimization and the VM's will automatically move Hosts if the current host becomes overloaded. I am unable to find a way to manually or automatically update the hosts/VM's to show the new host, instead they become orphaned. I found a post stating that you had a patch for version 11200 but
Query report summary Type - Resolved Time
How come Resolved Time doesn't show up in Summary Type? Actually, my goal is to find out the average resolved time (time elapsed from open status to RESOLVED). can anyone help? thanks
How to use probes
I've created a probe for my corporate network and it says it's running. I've added domain and network info as well. However I can't seem to scan any assets. Do I need to install an agent on a client computer? When I look at scan status I see failed but I can't find any additional information to tell me why it's failing. I need more detailed help in understanding how probes and scanning my network work. Thanks'
RSA Integration on Windoes Server
We have Password Manger Pro installed on a windows server 2012. Now we got problems with PMP RSA Integration. The following error message occurs during a user authentication. Source: rsa_api_debug.log RSA Authentication API started. [2017-02-06 15:36:26,684] /login/AjaxResponse.jsp-1486391786564_###_http-nio-7272-exec-24 - ReadReamlStatus[Servers= AcmServerInfo[ serverAddress = 10.x.x.x addressStatus = 12 serverStatus = 1 aliases = aliasOptions = 0 consecutiveSuspensions = 0 averageNetTurnaround
Report File (.XLS) Corrupted
Hi, Why i cannot open report .xls file after i download it, and it said "excel found unreadable content....". Before it was okay. I attach the report file. Thank you.
Exchange Reporter Plus Service Pack 7.3 Released
Hello Everybody, We are glad to announce the release of Service pack with the much awaited features and enhancements. Find the new features and enhancements below. New Features: Folder Permissions: This is a new report under the “Custom Reports” category that shows the access rights on mail folders such as calendar, inbox, sent items, etc. for each mailbox. Inactive Mailboxes (by last received mail): Mailbox account status reports provide the details of inactive mailboxes and sorts them based on
SDP MSP - Problem to export reports to XLS
Hi, We have a problem to export reports to Excel. Always that I need to export a report that time range is more than four or more months, the reports was created with differents values. For example, I generated a report that time range is 01/01/2016 to 21/12/2016, and result is "2305" requests: When I'll export to XLS, this values appars wrong: As you can see, results are different to the same reports. I attached the support file and three example reports to analise results: File Download Link
Email Notification does not contain SQL Instance
When I get an email notification for a SQL Alarm it does not tell which SQL instance. I have one server that has four instances and the alarms are set differently on each instance.
Engineer queue bar for daliy incident number
i need assistance bar for number of ticket assign for engineer per day work as counter to distribute the ticket fairly
Script Master - 1: ServiceDesk Plus & Slack integration.
Hey Guys, Who would say a NO for a script that makes your IT job easy and fast? Thats why, we are launching "ServiceDesk Plus Script Master", a weekly activity that envelopes a use case gathered from some of you, the script to achieve that requirement and its execution steps along with the video. Don't forget to visit PitStop every wednesday for the Script Master's post and make your IT life a bliss. Today, let's see how to integrate Slack with ServiceDesk Plus. For the uninitiated, Slack is a cloud-based
Fail to delete default widgets is "Enterprise Dashboard" in OPM12
We fail to delete the widgets in "Enterprise Dashboard" in OPM12, and also delete the custom dashboard.
Custom Trigger not working consistently
I have a custom trigger for performing some automation around high priority tickets. The rule always triggers when a the ticket is created; but only sometimes triggers sometimes when the ticket is edited and set to resolve. Is there any explanation for this behavior? The rule is set to trigger on Create and Edit status "is" "Open", "Acknolwedged" , "Resolved"
CC Field when Replying to Request
Good Afternoon! When someone e-mails the Helpdesk it creates the ticket but the e-mail it comes from is a distribution group. When we go to respond to the ticket it will have the user in which the original e-mail was created in the To field but in the CC field it has the distribution group in which we don't want to respond to everyone. Is there a way to remove the information in the CC field so we don't have to remove it manually every time? Thank You! William
Disable Solution proposal for technicians?
We upgraded to SD Plus build 9241. All technicians now see the Solution proposal tab when they try to fill in resolution text as first tab. Is there a way to change this behavior and either disable showing the solution tab or keeping the Resolution tab opened as first ? Regards, Jan
Build within report
I have a requirement to export a csv report with the following fields Computer Name Service Tag IP Address Operating System Service Pack Build Last Boot Time Last Scan Time Shipping Date Warranty Expiry Date Agent Version Last Successful Scan Within reports I have the option to select all but Build. I know this is recorded as within Inventory I have dc.common.BUILD_NO but it's not an option within custom reports. any ideas. Also is it possible to add to this report 'Agent Status'? Stephen Fowles
Sites and Departments
I don't fully understand the relationship between sites and departments. When I add an asset I can either a department or a site but not both. Can I add a department to a site or a site to a department?
support group problem
hi i have a problem, admin>support group there is no groups for example "Kakheti" but it is show in request , please see pictures, best regards, nodar vardiashvili
administrative user actions
I can't export administrative user actions to excel but I can export other reports, what should I do?
Contract: Maintenance cost
The amount entered in Contracts Maintenance costs is supposed to be monthly cost, annual cost or cost for the period ? Antoine
Incident - Additional Field
How do I get the software to "remember" what was typed into a "Incident - Additional Field"? Single-Line and Multi-line? If I open an incident and start typing in a single-line or multi-line why does it not remember any historic info I have entered?
run the Application
Dear Support, I am having issue while running the Analytics PFA
Contest: Predict what might complicate your IT this year.
New year brings new set of challenges. Take some time to think on what can complicate your IT this 2017, and prepare yourself to combat them. What are the top IT challenges you think can come your way, pick the top five and get a free t-shirt*. Contest open till February 3, 2017. *T-shirts will be given to first 100 registrations.
How to create custom query report from the 16th to the 15th of the month.
I need to create a scheduled report that runs every month on the 16th and must start from the 16th to the 15th of the previous month. My current query is: SELECT wo.WORKORDERID AS "Request ID", wof.UDF_CHAR12 AS "Visitor Name", wof.UDF_CHAR11 AS "ID Number", wof.UDF_CHAR13 AS "Visitor Surname", wof.UDF_CHAR1 AS "From Company", longtodate(wof.UDF_DATE1) AS "Effective From", longtodate(wof.UDF_DATE2) AS "Effective To", std.STATUSNAME AS "Request Status", longtodate(wof.UDF_DATE3) AS "Card Issued Date/Time",
How do I create separate date and time columns in my report?
I need to create separate columns for the date and time of the "Effective From" and "Effective To" fields. Currently they are produced in one column. SELECT wo.WORKORDERID AS "Request ID", wof.UDF_CHAR12 AS "Visitor Name", wof.UDF_CHAR11 AS "ID Number", wof.UDF_CHAR13 AS "Visitor Surname", wof.UDF_CHAR1 AS "From Company", longtodate(wof.UDF_DATE1) AS "Effective From", longtodate(wof.UDF_DATE2) AS "Effective To", std.STATUSNAME AS "Request Status", longtodate(wof.UDF_DATE3) AS "Card Issued Date/Time",
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