Operating Hours
Hi, We have some questions about SLA hours.
When I stipulate our hours of operation, does it interfere directly with the SLA?
Our opening hours are from 8:00 AM to 6:00 PM. After that, all the new incidents will come, will your SLA stay?
I also wish that in this case, if possible, all call states automatically change our working hours.
For example: Gather information And the next day at 08:00, they automatically returned to the status they were before stopping the SLA.
The biggest concern is: after hours of operation, is the SLA stopped?
Even the incident not having its status changed?
You reply by email even.
Thanks for listening.
Att,
Rogerio Paliosa Correa
Monitoring Analyst
Av. Dr. Chucri Zaidan, 1550 - 29º andar
CEP:04583-010 - Vila Cordeiro - São Paulo
55 11 2222-1145
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