Migrating from PostgreSQL to MsSQL
We have decided to migrate from our desktop central database from PostgreSQL to MsSQL . What is the right/best way to do that? Are there any manuals/tech documents? Could someone point me to the right direction?
Computer Reports - IP Address
Hi Team, It is necessary to have a report of the IP addresses of all the computers, this will help to identify the computers that have the same IP address (DNS). I hope this can be implemented in the future Thank you Ruben
Direct link to the answer form
I would like to supplement the e-mail templates for "answer to a request" so that the requester has a link which takes him directly to the reply form. Is that possible? At the moment, the link with $Request Link refers only to the corresponding ticket. The requester must then click on the "Answer" button there. I would like to avoid this step. please excuse my bad English
Different value between old and new GUI
Hello people, I have Netflow Analyzer v. 10.2.5 and I have the possibility to switch between the old and new GUI. I don't understand fine as work the new GUI. For example, on Traffic/Graph what is the different between Device Traffic, Top interfaces (in speed) and Top interfaces (out speed)? Can I change the default value from kbps to mbps as the old GUI? Why the value of Max Speed - Avg Speed - Volume is always equal between the three different record? (device traffic,in speed, out speed)? Thank
Can't import Active Directory Users
I am on Build 11.4 (11040) I want to use Active Directory Users to Login to the FrontEnd. Settings -> Admin Settings -> External Authentication -> Active Directory -> Import Users My Domain Name, my Domain Controllers and my Username / Password are definetely right, but I get this message: Error occured while enumerating Oraganizational Units. Reason: Incorrect login credentials (or) DomainController is not reachable. Where do I start troubleshooting this?
User Survey Satisfaction Levels Don't Appear
Good day, I'm trying to set up a user survey in SDP with satisfactions levels. The problem is they don't appear on the survey afterwards. Only the text area "Any other comments or suggestions" appear. I'm running build 9300. Thank you
TechTuesday : Tip 181 - Improve Performance and Stability
In order to improve the performance of ServiceDesk Plus application, you can choose to delete all the system generated notifications for closed and/or archived requests, for which the completed date is greater than 'n' months from today's date. [The value of 'n' can be 3, 6, 12, 18 and 24]. This option is present in Admin -> Self Service Portal Settings.
AD authentication failed
Hello guyz, I followed steps of adding users from our AD, the add was successful but when trying to log into SDP using AD authentication, it fails; although I have checked the “Enable AD authentication “option. Kindly assist, Brian B.
[KB] Cost Cutting with Effective License Management
License management is always assumed to be a daunting task which must be carried out with much effort. But O365 Manager Plus with its unique refined reports makes license management simple, which also paves way for cost cutting. You can save much with effective license management than you think. Identify the inactive mailboxes Inactive mailboxes add up to the cost by consuming licenses, which can be reassigned if needed, or removed. Identifying the inactive mailboxes by perusing the user activity,
Technicain cant close tickets asigned to them
Hi Can some one point me in the right direction as I have set up a number of request templates for the request catolgue that the users are using but what I am finding is that they can not close their own tickets. Or when a ticket is assigned to another tecnician that they are unable to close their assigned ticket? Any help woul be much appreicated. cheers] Christina
Failed To Communicate Agent - error
Hai, With the Manage Engine agent, I cannot get the Service Desk server to Scan the machine. I get "Failed To Communicate Agent" , even though the Manage Engine service on the PC is running. I also disable the firewall in target PC. I did not get this path "HKEY_LOCAL_MACHINE\SOFTWARE\ZOHO Corp\ManageEngine AssetExplorer\Agent" from target machine. And i cannot find the agent port from target machine. Please help.... Thanks and regards Haris
Import bulk assets to Manage engine from Microsoft Excel
Hello, Please help me, How can do import bulk assets to manage engine service desk from Microsoft Excel ?. Thanks,
My Requests Summary
Hi, I am configuring the Service Desk Portal and I was wondering if there was any way of modifying/removing these options so that they don't appear on the homepage (see below screenshot). For example, I don't want 'Pending' to refer to open requests, I would rather this was just called 'Open'. Also, I'm not sure what 'Waiting for Approval' or 'Waiting Update' actually do - I assumed 'Waiting Update' referred to when the technician changed the status to 'On Hold with user' but it doesn't. Can you
Tip of the week : Normalizing date columns in Analytics Plus
It is important to ensure that all the date columns in your spreadsheet are normalized. If the date format is not uniform, then columns with date values may get categorized as text columns. This can be done during data import or after the import operation is complete.
User can not search on "Request" only in "Solutions"..
Hello, I have been trying to search similar problem to this but can not find any. I am using the latest version of ServiceDesk Plus (9240) at the moment. When a user logged on, he can see his own request. Whe he use the search function to search for a particular subject, it always return with search for "solutions" instead of "request". I tried to find where do i define where and what a user can search for, but haven't found it yet. Anyone have similar problem? How do you solve this? Thanks :) Regards
4G problem on a cisco 2900 router.
I have configured a Cisco 2900 router to support the 4G and I configured a tunnel but the 4G WIC is turning down and on repeatedly! interface Cellular0/2/0 ip address $$$$$$$$$$$$$ no ip redirects no ip unreachables no ip proxy-arp ip flow ingress encapsulation slip dialer in-band dialer idle-timeout 0 dialer string lte dialer string gsm dialer string hspa-R7 dialer-group 1 async mode interactive ! interface Tunnel3 description VODAFONE 4G ip address $$$$$$$$$$ tunnel source $$$$$$$$
IPAM query - reserving of IPs
Good day In OpMan v12 I have IPAM setup and want to reserve IP addresses for a load balancer config. There used to be an option to change the availablity status of an IP in the previous version of IPAM - is there none in the updated version? How would I reserve an IP in IPAM and ensure no one else uses it? Regards, Mat
OPM plus Syslog
Hi, How can I view Syslog logs from the OPM plus v 12 GUI ?? Regards
Add server logs to OPmanager
Can someone point me to a white paper or video on how to capture my server logs using OPmanager? Is it possible to send every Application, Security, and System log to OP Manager? I did find these... https://www.manageengine.com/network-monitoring/Eventlog_Tutorial_Part_II.html https://www.manageengine.com/network-monitoring/eventlog-monitoring.html Is it possible to send every Application, Security, and System log to OP Manager? Thanks
APM Insight not showing Monitors
Application Manager v13 So I have installed APM Insight .NET Agent In the console, I don't see any of the monitors listed: But when I navigate to another page (Configure Monitors), I can see them listed: Why isn't it showing in the main console?
Query Report
Dear developers. I really appreciate your help with my requests. And I'm very sorry to bother you again. Please help to build report. We need a report with the following parameters. It should contain the number of notes the request ID, group, specialist, the number of reassignments, overdue or not, and the ability to adjust the data LONGSTODATE. Thanks a lot. God bless you.
remove in store asset from not scanned in last x days
It would be nice if the in store assets could not be shown in the "Workstation/Server not scanned in last x days" view. And maybe not even being tried to scan at all.
Pass-through Authentication issue
I'm trying to set up pass-through authentication on our domain. I feel like I'm on the right track, but something isn't right. I have the Computer Account created in AD, using the NewComputerAccount.vbs script. I can see it in the Computers OU. Whenever I visit the site, I get this pop up: This pop up only happens when AD and pass-through are enabled. If I turn them off, it goes directly to the "normal" login screen. Any ideas?
Query Service desk plus
I need a report that allows me to view the filters made by each of the user groups, this through a query. MSSQL, Version 9.3, Build of ServiceDesk Plus 9300
Update from Standard to Professional
I have a ManageEngine ServiceDesk Plus Standard Linux Installation, and have a new license with Professional Edition. If try to add new license it say: Please apply a proper license file. What's correct path to upgrade to Profesional Edition, do I need to reinstall? Regards,
Clean Install - Desktop Central
History: I tried to upgrade from version 9 to version10 and services wont start now. I would like to know if there is a clean - reinstall guide. I have a scheduled backup (ScheduledDBBackup). Thank you in advance!
Parent child relationship for request
We needed a report where all linked requests come together . Alternatively an automatic key word based grouping should be available
Report to show First Response Overdue Status
Hi im looking to produce a report that shows First Response Overdue Status, and also who sent the first time response email Thanks Postgres Version : 9.2 Build 923
SLA and Business Rule Request - Email and Escalate to Support Group
We need to the ability to e-mail a support group when a business rule is executed (See Image 1). Use case for this would be that we currently have 32 support groups broken into Tier 1 Support and Tier 2 Corporate Support. In the event of a Priority 1 or 2 ticket we need the ability to immediately notify the Support Group which the ticket is assigned to. Having the ability to send an e-mail to a support group when the business rule is executed would fix this. Having to assign this per technician is
GINA
Good morning, I am trying to test GINA access to ADSSP. I have tried installing it on 3 different machines, and cannot see it in the logon screen. Am I missing a step? I've copied the ADSelfServicePlusClientSoftware.msi file to the OS and installed it, with no errors. Still I'm not seeing anything. Thanks.
Default selection Solutions in Resolution tab of a request
Hi, Can you please make the default selection configurable in the Settings for the Solution in the Resolution tab of a request? We don't use the solution database (because we have an own solution wiki site) so the default must be the "Resolution" in stead of the "Solutions". See screenshot. Best regards, Mark Flothmann
Am I being punked?
Patched Desktop Central from 10.0.5 to 10.0.54 and now every time I make a change to a policy, profile, etc....I lose contact with the device? Example, prior to our update I could see all devices. Then I made a profile change to wi-fi and pushed the change and now I can't see that device. And on another device I remove the profile then reassociated it and now I can't see it? What's up?
Unable to sort/filter requests view on Template Name
I was just trying to sort or filter the Requests view by the template name field and it doesn't let me do that. I want to review anything created using the default templates to see if we need new templates created or if the existing ones are not clear. I could make a report for this, but that doesn't let me get straight into the ticket.
Renaming Support Groups
Is there an easy way to rename Support Groups Do I need to select a site and rename it there, or is it good enough to leave it at default. When I choose a site and then look at the list of groups, all the old names appear We need to change from Help Desk to Service Desk. cheers
Survey link not working
Hi, I am encountering an issue with the survey link. I have included the variable $SurveyLink in the survey settings and have inserted the hyperlink as well, but whenever the email for the survey is sent out, it only shows as "http://ict-helpdesk:8080/$SurveyLink" I am using servicedesk plus build 9223. Thanks! Geraldine Legaspi
Text out of bounds
Hello I have a particular ticket that has this issue, just this one. In the description field the content is not shown completely in the left margin. Is there any way to fix this issue? My version of ME is 9.0 build 9003 DB is postgres. thanks for your help
File monitor and notifications
Hello, I have setup a file monitoring template, and have associated it with a couple of devices. But I can't figure out how to associate it with a notification profile. File monitor is not listed in the criteria for profiles. In my testing the alarm is triggered as expected when I remove the file. But how do I configure notifications when the alarm is triggered? Thanks for your help
How to know who closed the request?
If the request has been assigned to Technician "User 1" and the request was closed Technician "User 2", the notification does not comes. How to know who closed the request?
Sites not importing properly
Hi, We have manually setup all of the sites we have in our organisation based on the AD entry physicaldeliverofficename. When importing using LDAP requesters are added fine but Sites assignment remains blank. Any idea? Regards, Tom
Ability to set Solution TOPICS as published to Requesters
I would like to have the ability to "hide" Topics from the Self-Service portal. We have lots of technical solutions we want to hide from Requesters, because they are intended to be referenced by IT staff (only). While Requesters see none of the data, the can view our tree structure of: -------- Standards - Network ---- WAN ---- LAN ---- WIFI ---- VPN - PC ---- Desktops ---- Laptops ---- Other - Servers ---- Intel ---- Unix ---- Other - Applications ---- Microsoft ---- Other - Database ---- Oracle
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