How To add Server In Manage Engine
Hi I am beginner in Manage Engine, I want to know how to add server for monitoring purpose.
Cannot connect to SQL Server from FREE SQL Health Monitor
Hi, I have installed Free SQL Health monitor but I'm not able to connect to any of the servers. I have full access but I'm getting errors within the Health monitor tool while connecting to the sql servers. I tried without instance name and provided machine/server, Database, user id and password but getting error "RPC Server is unavailable". If I try using the IP address then I get access denied. Thanks.
rpc server not available
my pc keeps telling me my rpc server is not available
Error Code: -2147024891
Good day, Need some advise, I tried to add a server but an error code appeared Error Code: -2147024891 Thanks & God Bless, Ryan
Window Health Monitor reporting
The tool seems ok for giving CPU, memory and disk usage. The problem is the reporting, from what I can see it only allow for one machine at a time to give a PDF report. What if we wanted to generate a report for up to 20 servers and or workstations and also automate that? Can any let me know if it can do that? If not is there anything that Manage Engine has to do reporting like that?
Feature Request: Ad-Hoc Merge requesters
SDP Team, We need the ability to merge requesters on the fly without having to build a test environment and bring down the application. I see this feature has been requested several times. I just upgraded to 9.2.9240. Is this available? If not, can we please get this on the road map? Thanks, Adam
Any way to add or script importing a user from the request screen?
Often, we get new users added to the SDP database inbetween scheduled AD imports. Is there a way we can trigger the AD import function to import or re-import a requester from the request screen: 1) It would allow our non-admin SDP techs to perform this function. 2) It would allow us to avoid having to exit the request go into Admin>Requesters>AD Import>Manual Import and running the pull. Thanks, Adam
Incident Form - Accessing the Requester Department field value
From within the Incident Form, is there any way to get access to the Requester's Department field using $CS.getValue("????"). For example, to get the selected "Site" you would use $CS.getValue("SITE"). How do we reference the "Department" field in this way? Many thanks.
Automatically log a request for an expiring contract?
Hi there, We don't currently use the incoming mail fetching option so is there another way that a request could be logged automatically when any contract expiry notification is triggered? Any ideas? Thanks.
Import from Active Directory stopped working
Hey All, We have Import Requesters from Active Directory scheduled for 1 daily. Up until now, it has been working perfectly, however all of the sudden it has stopped working. I have checked all the information, and it is correct. I was also able to perform an "Import Now" and it worked, however that was a week ago, and I just now found out it is not working again. Is there a log where I can see what is happening, or why this isn't working? Any help out there would be great! Thanks! Jeff Day
Approval Workflow Issue or Intended Functionality?
9.2 Build 9238 MSSQL We have a number of templates that have an approval workflow. This morning it was brought to my attention that after a ticket has been approved a technician edited a resource field on that template with some missing information. This edit activity caused the approvals to all be resent. I don't recall seeing this behavior before nor do I see it described in the user/admin guide; however I could see where this could be intended functionality--however if it is I would need to understand
Internal Server Error - Survey Link
HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NullPointerException
java.util.regex.Pattern.<init>(Unknown Source)
java.util.regex.Pattern.compile(Unknown Source)
java.util.regex.Pattern.matches(Unknown Source)
java.lang.String.matches(Unknown Source)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:202)
note The full stack trace of the root
Reindex Database
Dears , what reindex Database do ? is this make better performance ? & another question .Archiving the closed Request also Make Better Performance ? Thank You
Service Desk Plus not fetching emails
Hi, I have Service desk Plus MSP ver. 8.2 build 8211 and I was using email fetching features to receive requests by mail to open a request automatically... it was working fine with no issues, but suddenly it stops fetching emails without doing any changes from our side. Can somebody help me to troubleshoot the issue, please? Thanks.
Restore Device
I accidentally deleted a wrong Server on Service Desk Plus. Is there any way to restore the device and these data? Thanks.
Unexpected behaviour change after upgrading to build 9239
Hello, After upgrading our test environment from build 9227 to build 9239 we noticed a behaviour change when using email command. Until now, we used the default SDP email address as FROM address. Because this email address is associated to the default administrator profile, all mappings were successful. Since the upgrade however, the mapping fails. The issue is that the email address is also associated to a requester profile. That means there was a change in the logic: now SDP seems to first check
Request Details - Name field on the New Incident form
Is it possible to add a custom field which is populated based on records on the database. For example, can we add a custom field that contains all Requester Names by referencing the table rather than manually adding them? Secondly, is it possible to use $CS.getValue(FIELD_NAME) to change the value in the Requester Details - Name field? For example, we change get the value for the site field by using $CS.getValue("SITE"). How do we do this for the Requester Details - Name field, please? Many thanks.
Job execution Failure
Hi, I need help to solve this issue, we have many error logs like this and some notifications are not sent JobExecutionFailure: jobId:106671; ErrorMessage: java.util.concurrent.ExecutionException: com.adventnet.servicedesk.ServiceDeskException: Mail sending failed.; JobInfoObject: {"jobId":[106671],"moduleName":["MAIL_NOTIFICATION_JOB"],"executorClass":["com.manageengine.servicedesk.jobexecutors.MailNotificationJobExecutor"],"jobInput":["{\\\"ENTITY_NAME\\\":\\\"WORKORDER\\\",\\\"ENTITY_ID\\\":6243,\\\"NOTIFY_TYPE\\\":\\\"UnpickedQueueReqTechNotify_E-Mail\\\",\\\"NOTIFY_FROM\\\":\\\"QUEUEUTIL\\\"}"],"jobInputObjectStore":["com.manageengine.jobscheduler.JobInputObjectStore@2f537f63"],"errorInfo":[null]}
Purging old tickets?
Hello! It is possible to have the system automatically purge tickets that are past a certain age? For instance, maybe a query or scheduled process that can determine tickets over 5 years old and automatically delete them? Or even if it can automatically archive so someone can go in and select all the archived tickets and delete them manually? This is for a "data retention" scenario. Certain tickets don't need to be kept longer than 5 years so it is beneficial to have them purged. Thank you for your
TLS 1.2
I was under the impression that Service Desk didn't support 1.2 encryption. Is this still true? If so, when can we expect and update that supports it? If it does support it, how do we enable it?
Technican Appear in drop down list while creating a ticket but it doesnt exist as a real technician
We are currently experiencing and issue when trying to select a technician who appears in the pick list but doesn't actually have a real tech accounts how can we remove this bug. Our Current Your Version : 9.1 Build 9120 We will be updated to latest version soon but in the meantime we need to fix this issue before that happens.
Query Report please need assistance
Dear Developers. Can you help me please. I need to add string with "type of request" in this query. Thanks a lot for the answer. SELECT wo.WORKORDERID "Request ID",qd.QUEUENAME "Group",ti.FIRST_NAME "Technician",cd.CATEGORYNAME "Category",scd.NAME "Subcategory",icd.NAME "Item",wo.TITLE "Subject",sdo.NAME "Site",aau.FIRST_NAME "Requester",std.STATUSNAME "Request Status",longtodate(wo.CREATEDTIME) "Created Time",longtodate(wo.RESPONDEDTIME) "Responded Date",longtodate(wo.RESOLVEDTIME) "Resolved Time",longtodate(wo.COMPLETEDTIME)
Flows per second being received by Netflow over all
Is there a way to determine the number of flows per second that are or have been coming into the netflow app, and how does one set the time frame? In other words, if I want to tell how many flows are being received by the application right now, and also the time frame of a particular day/time last week. Possible? Debbi
Reports not showing
Hello Suddenly reports are not showing on the web interface and in the scheduled reports. BUt the syslog is receiving and working. Is there anything I should check or start?
how to define a customize application
hi team we have many customize application , they use very unuse tcp and udp port , how can i define a customer application on netflow to exclude these data as the attack.
Technician has gone missing, and cannot be re-added.
I tried to remove a technician and convert them back into a requester. They no longer appear in Technicians, but they also do not appear in requesters even after re-importing Active Directory. I cannot re-add them manually as a technician as it tells me the login name already exists. The technician can still log in as a technician, but all their access/admin rights have gone. I've got a case open - 8013167 - but had no reply yet.
Delete unwanted conversations
We had an issue end last year where the whole notification, emails replies went into a loop. On a ticket we had the requester that activated an Out of office, as well as the Technician assigned to it. After a few days both these users also ran out of mailbox space. We are pulling emails every 10 minutes. Now the ticket gets updated and it send out emails to both the requester and technician. (this happens with every email retrieved with the request number in the subject) Now you can calculate the
Change arrange error
Hi, We upgraded Service Desk from 9049 to 9.2 Build 9238 successfully. We faced an error when we arrange Changes (My openChanges, All Changes, Closed Changes etc) And when we arrange tasks the same error. This happens for most of our technicians. For 2-3 technicians its ok. We try to clean browsers clear cache, history etc but still the same error. Attached you can find the error. Regards
OpManager Application Manager plugin asking to reauthenticate
I've installed a trial version of OpManager v11.5 along with AppManager plugin. the problem is that when I try to browse to OpManager parts related to AppManager plugin, it asks me for username and password. I login with the below credentials: user: admin pass: admin@opm Is there any way to bypass the authentication for this plugin?
User survey exception
Hi Regarding User survey exception, I would like to ignore survey sending for any request which is cancelled (Closure Code is "Cancelled"). Can we set the configuration of ServiceDesk plus for this matter. Best Regards Poowanai
Can’t access all requests
I’m trying to get all requests. I found this post and tried to do it the same way. The URL I’m sending with HTTP GET method is …/sdpapi/request/?OPERATION_NAME=GET_REQUESTS&TECHNICIAN_KEY=XXX…XXX&INPUT_DATA=<Details><parameter><name>from</name><value>0</value></parameter><parameter><name>limit</name><value>25</value></parameter><parameter><name>filterby</name><value>All_Requests</value></parameter></Details> The response body is: <operation name="GET"> <result> <status>Failed</status>
Error in system log
I am receiving this error message very frequently and it is making the database increase in size very quickly. JobExecutionFailure: jobId:3232921; ErrorMessage: java.util.concurrent.ExecutionException: com.adventnet.servicedesk.ServiceDeskException: Mail sending failed.; JobInfoObject: {"jobId":[3232921],"moduleName":["MAIL_NOTIFICATION_JOB"],"executorClass":["com.manageengine.servicedesk.jobexecutors.MailNotificationJobExecutor"],"jobInput":["{\\\"ENTITY_NAME\\\":\\\"WORKORDER\\\",\\\"ENTITY_ID\\\":43355,\\\"NOTIFY_TYPE\\\":\\\"UnpickedQueueReqTechNotify_E-Mail\\\",\\\"NOTIFY_FROM\\\":\\\"QUEUEUTIL\\\"}"],"jobInputObjectStore":["com.manageengine.jobscheduler.JobInputObjectStore@1b4576e8"],"errorInfo":[null]}
[Support] Tab
Dear Support, We used to have access to the [Support] tab for checking logs etc in MSP ServiceDesk Plus. But since we upgraded to v9.2 Build 9204, this option has gone. Please advise (we have the free licenses) Best regards Jon Ward
ADManager Plus favicon not displaying
I wanted to update the favicon for my AD Manager environment, but before doing so I noticed the current favicon is not even displaying. It shows up with the default blank page icon. I see what looks to be the intended favicon named E:\ManageEngine\ADManager Plus\webapps\adsm\images\adap_favicon.ico, but it is not displaying in the browser.
RSA integration linux
I have problem with PMP RSA integration. Centos7 64bit, PMP 8504 It seems cannot call RSA API Authentication failed: serverout.log: [09:15:57:192]|[10-27-2016]|[SYSOUT]|[INFO]|[77]: Caused by: java.lang.NoClassDefFoundError: Could not initialize class com.rsa.authagent.authapi.logger.AgentLogger| I tried over SLES, PMP 6.8, 7.6,8.5, 32bit versions with no success In windows environment works perfectly, but I need on centos.
Resolution tab brings up Solutions
We updated Service Desk last night to the latest version. Now, when a technician clicks the Resolution tab within a ticket, it brings up Solutions. The technician has to then click the Resolution tab to the left to bring up the Resolution box. Can this be changed to default to the Resolution box?
application is runing too slow
Hi I am setting up a servicedesk plus but application is too slow. I have follow the instruction on your forum for java tuning and set as follow · wrapper.java.additional.19=-XX:PermSize=64m · wrapper.java.additional.20=-XX:MaxPermSize=256m · wrapper.java.initmemory = 256MB For small and medium customers: wrapper.java.maxmemory = 2512MB Thanks Fariha Naveed
Project task/milestone dependencies
We would like to have the ability to set dependencies for the different milestones. This will help to show when the delay in milestone 1 can affect the start of milestone 2. We would also like to be able set task dependencies across milestones for tasks in different milestones. Thank you.
Custom Notifications?
Hello all, I searched the forums but couldn't find a definite answer to this. We are setting up some notifications for our SDP OnDemand and noticed there was a custom triggers option for SDP. I wasn't able to locate it in OnDemand. Is this feature available in OnDemand or is it currently limited to SDP? Thanks! Jason McGhee
Email command not working from script automated email.
One way we use our helpdesk system is to keep track of computers we loan out to students. We have a google form set up where students put in their name, homeroom, what computer they need and why, etc. When they hit submit, google script adds their info to a google sheet as well as emailing all the info to our helpdesk email. I've set up email commands to parse the emails as they come in, but this is where the problem lies. The email that google script sends is NEVER parsed... Now... I can take this
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