Purchase Request module
Did the new purchase Request module ever get rolled out? We are on SDP 9.2 9241 Enterprise Edition and the PR form looks the same. I'm looking to be able to add quotes to the PR and be able to open a PR from a request ticket but the functionality does not seem to be there. I saw some other posts on the forum and it talked about those features. Just wondering if I need to enable anything. Thanks Steve
ADSelfService Plus build 5325 released
Hello Everyone! We are glad to release the latest version of ADSelfService Plus – build 5325. This build features some enhancements and a bug fix. Enhancements: Two-factor authentication for ADSelfService Plus login can now be configured based on OUs and groups. To configure the settings, navigate to Configuration > Policy Configuration > Select Policy > Advanced > Login TFA. Option to exclude smart card users from password/account expiration notifications, and soon-to-expire password users and password
Custom Fields In Solutions
Is it possible to add custom fields in the Solutions module?
Automatically Approve Change Based on CAB Recommendation?
Is there a way to enact the "Approve" action in the Approval stage in a Change Workflow once all CAB members have recommended? Since we have trouble utilizing the ChangeManager role and Change Approver role because there are few separate entities that handle the CR besides Requester, Technician, CAB, and Reviewers, we would like the CAB approval to initiate the status change rather than having a separate role have to go in and approve the change. If this is something that can be handled by custom
Asset Description Edit?
How do you edit the "Description" field under Asset Details? I click Edit, and I don't see a way to edit that field.
Search in conversation
It would be nice to be able to search inside the conversation. Reason to this is that it is very time spending when you need to find a text from a request there you don't have the number for some reason and you only have a word or two from the conversation.
Closing Tickets without confirmation Mails
Hi, could you please think about the possibility to add a Request without any confirmation mails to the Requester? As Description: Our Techs have to create Tickets for all Requests. If a request comes by phone and the Tech is able to fix everything it will be great if he can add the Request in a 'closed' state without a confirmation-mail. Thanks Florian
Notification of requestor when a request is put on hold
When a technician puts a request on hold, it would be ideal if the requestor could be notified automatically. The best option I see is to use the "Acknowledge Requestor by Email when the Request is Updated." It is important to notify a requestor regarding the reasons a request has been delayed.
Adding whitelist to PMP
Hi I'm trying to add a whitelist to only allow access to PMP from only itself (the server where PMP is installed). I created the following rule as per the documentation: <Context path="" docBase="PassTrix" debug="0" useHttpOnly="true"/> <Valve className="org.apache.catalina.valves.RemoteAddrValve" allow="127.0.0.1"/> <!--Context appBase="" debug="99" docBase="${server.dir}/help" path="/help" reloadable="true"/--> But when I try and connect via the browser it seems to connect
email settings SDP MSP
Hi, i am trying to figure out the following scenario and any suggestion would be useful: my company has acquired a smaller company. let's call my company, company1, and acquired company, company2. Every company has it's own set of users and for some time every company will handle its own users, but using the same service desk, thus meaning that users form company1, should send requests to support@company1.com, and recieve answers from the same email address, and users from company2 should send requests
Boot Camp Feb '17 - Gestión de Cambios
Script for assigning Sites to Techs
Is it possible to have a SQL script run in Manage Engine MSP that would assign a list of sites to a particular technician?
ManageEngine Desktop Central : Jan 2017 - Patch Tuesday update
Hi Folks, Good day. Quick update on the January 2017 Patch Tuesday. New Security Bulletins : Security Update for Microsoft Edge (3199709) - Supported Security Update for Microsoft Office (3214291) - Supported Security Update for Adobe Flash Player (3214628) - Supported Security Update for Local Security Authority Subsystem Service (3216771) - Supported Office Updates : SECURITY UPDATES : Security Bulletin MS17-002 MS17-002: Description of the security update for Word 2016: January 10, 2017 (KB3128057)
Asset Management Report
Hello, I have been tasked to build a report on servicedesk plus that needs to provide information regarding the current mobile phone devices we have assigned to users. I am able to get the following columns easily through the GUI: Product Name | Phone Number | Asset State | User | However It has been requested that on this report we need to enter the Executive Officer that the user ultimately reports to, this information is sort of available on AD in the sense of we ca see who the user reports to
Schedule report error
Hello to all, we have experienced problems with scheduled reports for a specific technician only when report is scheduled with XLS format. This is the error message: java.lang.NullPointerException at com.adventnet.servicedesk.utils.ServiceDeskUtil.isUserContainsRole(ServiceDeskUtil.java:4621) at com.adventnet.servicedesk.reports.utils.CustomReportDesigner.addSiteCriteriaForRequestReport(CustomReportDesigner.java:1441) at com.adventnet.servicedesk.reports.utils.CustomReportDesigner.alterCustomReportSQL(CustomReportDesigner.java:423)
AerData ServiceDesk Critical Issue
Good morning all, It appears that ServiceDesk is not working properly at the moment for AerData. There was a glitch in SD a few moments ago which made it unavailable for a couple of seconds. Now it’s available again and the new tickets that are coming in are fine, but the pre-glitch tickets are not displaying any information. Could you please verify this issue ASAP? Thank you and kind regards, Bruno Rego
SD Update uninstalls
Every time I perform an update, the ppm unpacks and then says (after about 10 minutes) that the update has successfully uninstalled. I restart the service and everything is fine be it that I am stuck on SP 38. The same has happened with 39, 40 and 41.
Font/Bold Unassigned Tickets
Since upgrading to 9.2 Build 9240, we have noticed that the Font has changed and it's VERY hard to tell the difference between unassigned and assigned tickets now. Is there a way to change this? Thanks
Create Network Folder
Hi Team, I create user template i just wonder do you guys have Custom script to create network folder named same as the username thank you.
Physical Inventory Data-Bulk Import?
Hello, After completing a physical inventory into a spreadsheet, I would like to import the spreadsheet data into CMDB so I don't have to manually update every record in Service Desk Plus Version 9.2 Build 9239. What is the best way to accomplish this? Thank you in advance.
DUO Multi-Factor Authentication Integration
Is there a way to Integrate DUO Multi-Factor Authentication Integration with ServiceDesk Plus MSP and Desktop Central MSP? I don't see any documentation available for this on your website. Thanks!
After update does not sync with Analytic plus, error in some table.
Good afternoon I recently upgraded ServiceDesk plus build 9238, and when I synchronized with Analityc Plus I received the following message. [00:46:04:171]|[01-13-2017]|[INFO]|[108]|: Table Creation Json String {"COLUMNS":[{"DATATYPE":"MULTI_LINE","MANDATORY":"No","COLUMNNAME":"Users to be notified","DEFAULT":"null"},{"DATATYPE":"MULTI_LINE","MANDATORY":"No","COLUMNNAME":"Upload Link","DEFAULT":"null"},{"DATATYPE":"MULTI_LINE","MANDATORY":"No","COLUMNNAME":"Download Link","DEFAULT":"null"},{"DATATYPE":"MULTI_LINE","MANDATORY":"No","COLUMNNAME":"Website","DEFAULT":"null"},{"DATATYPE":"MULTI_LINE","MANDATORY":"No","COLUMNNAME":"Domain
Add my own package in software deployment fails will not add package
I am trialing Desktop Central, have an issue I have my own SAP install package i want to install. I create a package add the files and details to run the .exe. no errors in the add package form when i click Add Package nothing happens, and i mean nothing no errors no please wait or timer nothing at all. I only seem to be able to add packages from the template library. Does desktop central not support using your own .exe files (not from template library or am I doing this wrong?
Get Last Updated Time using API
I do not see the contents of this field in the API. It is an important one in my view. Does anybody know how to access it?
Back-up Technician Scheduler
When we try to utilize our back-up technician scheduler, it only reassigns the requests based on the due date of the request. We need it to give us the option to reassign based on creation date. If we have technicians out and incidents are created, we don't want the requestor waiting and not being responded to ASAP just because their due date may be later based the SLA. Also, if it were hourly and not just by the day. Some of our technicians work half days and would need to be taken out of the
SDPlus and Office 365 mail settings
Hi Last week our company finished migration to O365 from Lotus mail system. Also email account used in SDP has been migrated. But now I'm trying configure email settings, but without success In log I can see only error- Connection refused We are using proxy service in cloud - zscaler for connection to internet Could yopu please help me configure this function i SDP.
Multiple Software Repositorys (remote locations)
Hello Manage Engine community, We have several offices with each office having their own software repository server. When deploying packages we copy each package on their local server so when our users need software the install does not take long. This works well when installing stuff manually, we remote into a remote users machine and install packages fine. However, now we are doing a silent install using manage engine. When we deploy the packages on our local office (ny) the packages install
Notification Bell Doesn't work
Hi Before some updates, the notification bell stop works. I See another topics and follow the steps and nothing. I check the "Server.XML" file and it's Ok: I check if port 8081 is open and it's ok too. Open and Estabilished: Follow attached the xml file to analyse. Can you help? Please? Regards Rogerio Paliosa rpcorrea@interaxa.com
Local accounts that are locked out
A couple things- 1. Is there a way to see that the local account(s) are locked out? 2. Is there a way to initiate a command from PMP to unlock the account(s)? I haven't found a way and it's creating issues. If you check to see if the password is in sync, and it's not, the account is locked out.
Issues with being able to RDP into systems with accounts that have not been shared to you.
We have 3 domains and with an administrator account logged in when we attempt to RDP to systems with OTHER DOMAIN ACCOUNTS we get the drop-down to pick the domain name, account name, reason, etc. As expected as an Admin account we have access to all the users/passwords so they all show up. However now we have normal user accounts for PMP. They have a single account shared out to them in a single domain, yet when they go to the Login with Other Domain Accounts they get the drop-downs for all 3 domains
Requests and tasks for each project by status
Hello, I'm looking for a report that shows the requests and tasks that are associated to a project by status, like this: Project 1 Open On Hold Work in Progress Closed Requests 5 6 7 10 Tasks 3 4 6 11 Project 2 Open On Hold Work in Progress Closed Requests 6 3 1 22 Tasks 8 1 5 33 Can this be done? We're on v9.2 Build 9227
Enable Mobile Push Notification (Alerts)
Hi, I want to enable the push notification on my mobile in order to act when the device is down. I tried this post; https://forums.manageengine.com/topic/ios-push-notifications but I can't find the page on my OpManager. I am using Build 12200. Kindly help.. Thanks, Jassim
Query Report - Stale tickets
Hello, This might have been posted before and I apologize. I'm looking for the query for a report that shows all requests that are open/on-hold/[custom status] that have not been updated in over a week. In the columns I would only want to see RequestID, Subject, Tech, Priority and Last update time. Thank you in advance for your help.
Analytics Plus Sync Errors
Can someone please walk me through an initial sync when the manageengine servicedesk plus and analytics plus are located on the same machine? I have tried hostname, ip, localhost and have not been able to get it to work. Can I point it to the local DB instead of going through the wizard?
SQL to find Last Login for Licensed users in SD+
We are using MYSQL thank you.
Unable to remove users from Password Administrators
Hi All This may be a simple question but I am totally stumped. In PMP I am trying to hand over ownership to a new administrator. I have created his account, Added him as an Administrator and transferred all the resources across to him. Both of us are now in the Administrators role but neither of us can remove users from either the Administrator or Password Administrator roles. When we go to the Change Roles dialog all the users are greyed out. We have a limit of five administrators and we have
Change Site based on Requestor's Site
Hi, I can't work out how to automatically set the Site in the Incident Template to be the site of the Requestor. I have tried the custom actions but these don't appear to reference anything about the Requestor's assigned site.
reports in MSP
Hello, I have two MSP accounts that belongs different customer and want to hide some reports from them , customize report page for their admin. If is it possible how can i do that. Regards, Ertan
Service catalog form
Hello, I create a new service catalog(laptop lending), Is there any way my user can view only the assets that is available for lending and not all my assets? Best Regards, Vangelis
E-mail Command logic
Hello, Could you please help us to understand the E-mail Command logic? When an e-mail message is fetched containing @SDP@ in the subject: STEP 1: SDP checks if the e-mail sender has a login in SDP Yes > check the role associated to the user profile and continue to step 2 No > treat the message as a reqular e-mail (and create a new requester profile if needed) STEP 2: SDP evaluates the E-mail Command parameters and looks for @@REQUESTEREMAIL=...@@ in the message body
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