Question about ribbon
Hi guys Im looking to makes changes to the ribbon that sits at the top of each page of the servicedesk tool as I cant seem to find the option in the admin tab. See image
UpdateManager.bat file is not found in the application directory. How to uodate?
Please let me know what are the alternative methods or if the UpdateManager.bat is downloadable from ManageEngine Reliable source. Thank you
How to add a Resolution?
How to add and
Continue deployment even if some patches cannot be downloaded
The option "Continue deployment even if some patches cannot be downloaded" is available when i manually choose Deploy Missing Patch or only is available "automate patch deployment" The option "Continue deployment even if some patches cannot be downloaded" is available when i manually choose Deploy Missing Patch or only is available "automate patch deployment" I choose "deploy missing patch" because I have almost 250 patches without updating and it fails because you can not download a patch. I await
Business Hours email
Is there a way to respond to the requester with a message when they send in an email outside of business hours?
How can I activate custom trigger when an email reply is received?
I have custom triggers than run when a ticket is created, but when someone replies by email I'd like to run another script. I've tried "When a request is edited" and "When a request is created" but neither triggers when a reply email is received and added to the existing ticket. Is this possible?
Scheduled Off the network updates
I think this has been discussed here before but if not I wanted to suggest it. So Desktop Central (henceforth referred to as DTC) has the ability to schedule updates. What I'd like to see is the following: During the week I schedule windows updates for all my machines to take place on the weekend/specific date/time. DTC prestages all the updates to the machine at some point before the weekend/specific date/time The local agent retains the knowledge of the date and time for the scheduled update. Regardless
AD Login Issue
Good day, After enabling AD authentication for ServiceDeskPlus, I get a browser pop up for authentication. Entering AD credentials into this pop up does nothing and you have click cancel to be taken to the SDP login window. Where you can actually login. The URL in the address bar afterwards has the parameter SkipNV2Filter=true, not sure what that means. How can I disable this pop up from appearing?
Forwarding ticket to helpdesk
If a user emails me directly and I forward it to my helpdesk email. How do I NOT have myself made as the requestor?
Trigger a pop up or disclosure when Certain Template is selected
We have a template that is going to be a request to Add a new user, this will be for a very select group of users. I need to have a pop up window or notification pop up when a user clicks to use this template display an important disclaimer message. Is there anyway of doing this that is not too complicated or time consuming?
Solutions associated with call logging
Hi there, I've noticed that when I try to log certain test calls - I get an alert popping up which asks if you would like to view suggestions for this request before submitting (see below screenshot) but there are others that don't give suggestions. I was wondering what triggers this suggestion box and how can I add 'suggestions' for other categories?
Self Service Portal customisation
Hello, is there a possibility of showing an list of all tickets in a specified category on the self-service portal? thanks for your help Frank
APM Insight .NET Agent Installer
Hey Guys; I have been trying to use APM Insight .NET agent - I am on APM v13 I managed to install it and then realised I installed it to the wrong drive, so I uninstalled it and now want to re-install it. Nothing I try, can I make it work When I run the installer, I get the error as per the attached
I want to access domain id or website url without port number.is it posible?
I want to access domain id or website url without port number.is it posible?
Feature request: Slack integration
Feature request: Integration with Slack Is anyone else out there using Slack? We started using it and think it's awesome. We've integrated PagerDuty and Trello which makes it really easy to behave as a one stop shop for notifications and team communication. Here is a list of things that Slack integrates with (link ). We experimented with using PagerDuty to post notifications in our Help Desk channel when new tickets arrive but it wasn't robust enough. Below is an example of what the PagerDuty notifications
Additional Fields for Query Report of Requests open longer than ....
Hi We are running SDP MSP 8.3 8310 with a postgres database. I have borrowed this query report from another thread that I found here, but would like to add additional fields and a sort order. I have tried doing it myself but it keeps failing! SELECT wo.WORKORDERID "Request ID",ti.FIRST_NAME "Technician",std.STATUSNAME "Request Status", wo.TITLE "Subject", LONGTODATE(wo.CREATEDTIME) "Created Time", LONGTODATE(wos.LAST_TECH_UPDATE) "Last Updated Time", (case when ((date(current_date) - date(to_timestamp(wo.CREATEDTIME/1000)))
opmanager getting this webpage is not available, err_connection_refused
hello, I sure you folks know the fix for this, please point me in the direction to fix this asap. I miss my graphs etc.
Ticket type not recognized command in report. [updated]
Hello, Maybe you can assist in a query, what I need to setup. At the moment we have a script (see below) it's nice as I can see handled tickets. But I'm in a need for more advanced script. The need is ti to have it scheduled every 3h or at least once in a day. And the report should contain something like: As the current query I need to manually change dates to see handled tickets and remove duplicates after exported to excel, and it groups the tickets under technician. Can you help to make it so
Weblogic 10.3.6.0 TLSv1.2 Unable to connect
Hi , I have followed the advice given at the following , https://forums.manageengine.com/topic/only-use-tls-1-2-cipher-suite-settings , but still unable to add the monitor using the TLSv1.2 , http port is ok though. <Feb 20, 2017 11:21:12 AM SGT> <Notice> <Stdout> <BEA-000000> <*** ClientHello, TLSv1> and subsequently <Feb 20, 2017 11:21:12 AM SGT> <Notice> <Stdout> <BEA-000000> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)', SEND TLSv1.2 ALER T: fatal, description
prepopulate Technician
Idea would be for an option with incident templates that you could have %technician% as a field and it will take the technician name from the tech assigning the ticket. eg. you apply a incident template and it's automatically put into the technician's name based on who is logged in and modifying the ticket.
Change Management change approval - script
Hi I need a solution to change "ChangeApprover" based on risk. This mean : if Risk=High ChangeApprover = name1 If Risk=Low ChangeApprover=name2 Can anyone help me with this solution Thx for help
The error is "Could not create the java virtual machine" when I use Appmanager 10 monitor Oracle application Server
I create a new monitor to monitor oracle application server through port 7200, it success. Then I download APM Insight. My OAS Home Directory is D:\oracle\oas101202,I put APM Insight.zip into D:\oracle\oas101202 . Then I unzip APM Insight.zip file, it create two files Then I modify the opmn.xml.which is locate D:\oracle\oas101202\opmn\conf Before I modify,the part content of opmn.xml is: <category id="start-parameters"> <data id ="java-options" value="-Xrs -hotspot -Xms1024m -Xmx1024m -XX:MaxPermSize=256m
Windows Server Health : Events Matched With Rules:[Any Application error]
Hi , May I know where can I check which application error is the above message referring to? The Windows server itself is fine but I am getting Health is critical. Thanks
prohibit software that not exist in the network
hello how can I block the software that not exists in my network?I Want to prohibit some applications and also I want specific users not to install them. how can I block them? For example,in some situations I install that app in some of my computers but it is not recognized by the desktop central that have new application!! so I can not create prohibited list to block it. what should I do?
Configuration - Scheduler: Setup Weekly Reboot
Hello there, Within the configuration manager, I am looking for directions on manage engine on how to add a scheduler task that will shut down all computers on a Sunday. As you are aware, Windows allows for scheduled tasks such as reboots/shutdowns on a given day. An example of how to do this on a Windows computer: http://www.thewindowsclub.com/schedule-shutdown-restarts-windows-7-task-schedular Before you reply, please be aware I am fully aware that there is a feature within Manage Engine Desktop
Asset Notification Mail
How can i track my assets by send notifications mail when asset state change.
How to remove computers and inventories that have not been scanned in xx days
Is there a way I can easily removed computers and inventories in assets for computers that have not been scanned in xx days? Thank you, Jim R
Time average.
HI Could someone answer my question about how does the time is calculated between open to resolved time excluding vendor and customer times? Thank you Regards !!!!
Certificado SSL
(post in SPANISH - post en ESPAÑOL) Hola a todos. Estoy instalando la versión FREE de ServiceDesk y en el paso a paso, me he topado con una parte de la instalación que no se como resolverla. El punto en cuestion es que ya tengo el servicio corriendo, pero me dice que es un "Sitio No Seguro" Estoy siguiendo el paso a paso que figura aquí, pero no entiendo cual es el certificado que debo instalar https://www.manageengine.com/products/service-desk/help/adminguide/introduction/install-ssl.html Desde
http to https redirect not working since upgrading up to servicedesk plus 9300
out redirect froom http to https isn't working anymore since upgrading up to 9300? we have the following setup C:\ManageEngine\ServiceDesk\server\default\deploy\jbossweb-tomcat70.sar/server.xml <Connector port="80" address="${jboss.bind.address}" maxThreads="150" minSpareThreads="25" maxSpareThreads="75" enableLookups="false" redirectPort="443" acceptCount="100" connectionTimeout="20000" disableUploadTimeout="true" compression="off" compressionMinSize="2048"
Oversized text boxes on login screen - SOLVED
EDIT: This situation was solved with UPDATE 9301.
Self Service Portal and Changes
I would like to add the change calendar view to the self service portal so my requesters can see when changes are going to occur. I had saw a thread on this but really do not see any sort of progress or status on it so I am unsure if it is possible. Can this be done? Or can a button in the change process be added to add an announcement for each approved or scheduled change?
Custom field width in Service Catalog
Is there a way to create a field that spans the width of the form (similar to Subject or Description)? Every field that I put into the Service Catalog only spans half the width of the form (1 of the 2 columns)? Thanks, Dave
SDP V. 9241 - Flash Reports Aren't Working
Hello Friends, A technician brought to my attention that the Flash Report module is no longer working. We're using IE11 and have the latest version of Flash installed. Are you guys phasing out the Flash report module? We're using version 9241. Thank you, Ryan
Accessory should have been Software
Hello, I am trying to change a product type from Accessories to Software in Asset Management, but I'm unable to do so. I keep getting an error: Changing the product type from Accessories to Software is not allowed. How can I fix this so that I can enter licensing information?
SharePoint integration
Hello, I'm looking into how we can integrate project and changes into SharePoint 2013. ideally we would like to be able to display the change calendar in SharePoint also Project tasks, gantt charts etc... Is this possible? Cheers Siobhan
Un-merge requests?
Is the ability to un-merge requests in the road-map for future releases? I know that you can split requests via the conversations, but it would be nice to keep the original ticket ID. Thanks!
Service Request Resource Info Section
Within Service Request Resource Info Section we have a number of selection criteria that depending on response will determine action to be taken with the request (especially for New or Exit User). Would like ability to mark these items as Mandatory (either by Technician or User - just like on an Incident Request). It would also be very helpful if we could spawn tasks based on reponses to items in the Resource Info Section based on a specific response. Anyone else interested in this functionality
Windows Asset Scan Failure via ManageEngine Agent
On some of my workstations/services, the agent based scan is failing. I have tried turning the Windows FW off on those clients and re-running the scan with no luck. I have other workstations that scan just fine. It says below it failed to authenticate but the ManageEngine agent account is a domain admin. Here are the errors I am receiving in the client agent logs: [02/17/17][11:17:38][AEAgent.cpp][60][INFO][25280] ::**************** AEAgent (1.0.12)Started. **************** [02/17/17][11:17:38][AEAgent.cpp][614][INFO][24760]
Communication Lacking on Request #8020222
Could someone from the ServiceDesk Plus support team please respond to the request number listed in he subject line? Not only did I submit this request on 2/13, but sent a follow up to that request on 2/15 and have not receive an acknowledgment or follow up to the request. I have again attached the log file per your instructions. The issue reported is causing challenges in patching systems, and I would like to this resolved soon!
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