Windows Asset Scan Failure via ManageEngine Agent
On some of my workstations/services, the agent based scan is failing. I have tried turning the Windows FW off on those clients and re-running the scan with no luck. I have other workstations that scan just fine. It says below it failed to authenticate but the ManageEngine agent account is a domain admin.
Here are the errors I am receiving in the client agent logs:
[02/17/17][11:17:38][AEAgent.cpp][60][INFO][25280] ::**************** AEAgent (1.0.12)Started. ****************
[02/17/17][11:17:38][AEAgent.cpp][614][INFO][24760] ::start to take delta scan.
[02/17/17][11:17:38][AEAgent.cpp][490][INFO][24760] ::Command to execute C:\Program Files (x86)\ManageEngine\AssetExplorer\bin\aeagent.bat scan
[02/17/17][11:17:45][AgentUtil.cpp][63][INFO][24760] ::ExitCode is 0 and return.
[02/17/17][11:17:45][AEAgent.cpp][496][INFO][24760] ::The command executed successfully.
[02/17/17][11:17:45][AEAgent.cpp][490][INFO][24760] ::Command to execute C:\Program Files (x86)\ManageEngine\AssetExplorer\bin\aeagent.bat deltascan
[02/17/17][11:17:45][AgentUtil.cpp][63][INFO][24760] ::ExitCode is 0 and return.
[02/17/17][11:17:45][AEAgent.cpp][496][INFO][24760] ::The command executed successfully.
[02/17/17][11:17:45][AEAgent.cpp][621][INFO][24760] ::Periodic Delta scan succeed.
[02/17/17][11:17:54][AEAgent.cpp][160][INFO][25280] ::Get Connection from : 192.168.xxx.xxx
[02/17/17][11:17:54][AEAgent.cpp][161][INFO][25280] ::Port for send data is 53728
[02/17/17][11:17:54][SSLSocket.cpp][170][INFO][25280] ::Error after SSL_read : 1
[02/17/17][11:17:54][AEAgent.cpp][167][INFO][25280] ::Unable to receive message size
[02/17/17][11:17:54][AEAgent.cpp][160][INFO][25280] ::Get Connection from : 192.168.xxx.xxx
[02/17/17][11:17:54][AEAgent.cpp][161][INFO][25280] ::Port for send data is 53984
[02/17/17][11:17:54][SSLSocket.cpp][170][INFO][25280] ::Error after SSL_read : 0
[02/17/17][11:17:54][AEAgent.cpp][450][INFO][25280] ::Failed to authenticate
[02/17/17][11:17:54][AEAgent.cpp][459][INFO][25280] ::After closing the the current connection.