Adding technicians and requester photos
Hi, with the new realease of ServiceDesk you can now add your photo to the personal profile. But this photos will be shared between technicians and requesters???
Distribution Servers couldn't upgrade to version 10
Hi, I have a problem that distribution server couldn't upgrade to last version 10. when I go to Remote Offices log I found this error message: Could n't replicate client-data/AgentUpgrader.exe; file download failed what maybe the cause? even I excluded distribution server and agent folders from Antivirus scan. thanks.
exception list in block executable
hello I create policy to block executable applications for all my computers in my network but I need to exempt 2 of them from this policy. create groups is bothering because in some situation u need to change your policy from all users to 2 users. what shou I do?because I need to create mixed policies to specific users.
New Technician from Domain?
Hi @all, Whenever I try to choose a new technician from our domain, all i get is a red bordered square and that's all what happens. Maybe you can help me? Here is a screenshot that shows the issue.
Blank display - ADSELFservice plus client software
Whenever user trying to reset / unlock password we will get blank display Port no and URL is correct, same has been tested at other site its working what could causing this issue.
Windows 10 with GINA installed, can't login as 'Other User"
I have a problem where if I install ADSSP GINA onto a Windows 10 machine and try to login as "Other User", that as soon as I enter a single character (no matter what it is), the logon screen immediately resets and goes back to the splash screen with the time. If I uninstall ADSSP from the machine, everything works normally and I can use "Other user" to log in as anyone. Is there a known fix for this? We are on build 5318.
Self Service Portal - Registry Key not Importing
Hi all, I have a deployment package that works just fine when pushed out from DC's webpage (using Run As). One of the post activities is to import a registry file using a unc path. This work. However, when a user run the install from self service portal, it doesn't work. Software does get installed however. The user running the install has full admin rights to their machine, and as well, can browse the UNC path without issue. Any suggestions?
Installing IBM Rational DOORS
Hi all, According to IBM's website, installing DOORS silently requires this long statement: setup.exe /v"/l*v \"C:\doors_install.log\" /qn INSTALLDIR=\"C:\Program Files\IBM\Rational\DOORS\" CLIENTDATA=\"12348@servername\" LAPAGREE=\"Yes\" TLLICENSESERVER=\"27000@servername\" I don't think DC is interpreting this properly as when I go to push it out, a user will get a dialog box telling them that the switches are invalid. I can however install this locally on a users machine no problem. Any suggestions?
Custom Reports Filtering Problem
Hi, I am having an issue with the filtering on Custom Reports. I have created a Custom Report based on AD Objects/Group Management with the intention of filtering for a specific group or specific groups to report on the changes to those specific groups only, and the reports are all empty (“No data available to generate the report”). On the filtering I choose “Group Name” “equals” and browse for and select the Group Name. The logic looks correct, but the reports are always blank. If I remove the
Intermittent Issue with Remote Control with HTML5 in Chrome
Occasionally while attempting to connect to a remote control session, the connection will close with the error "Web Socket Connection failure. Error: Failed to decompress a compressed WebSocket frame - 1002". It will typically show me the remote machine, but as soon as I move the mouse it will drop with this error. Connecting to the same host using the ActiveX control works fine. I'm sure it's our security software catching something. I just need to know where to look. Thanks!
New behavior issue with Remote Control when switching between View Only using the HTML5 viewer
When remoting into a computer with user confirmations disabled, Remote Control immediately grants access to the machine. This is fine, however, if the operator switches to View Only and then switches back, this message will sometimes appear: This prompt is new as of one or two service pack releases. The largest problem is that there is no prompt shown on the client's end, and the session must be recreated to gain control. Sometimes on the second reconnect, this error will show:
PMP Upgrade of Secondary
Upgrading PMP from 8603 to 8700. The instructions at https://www.manageengine.com/products/passwordmanagerpro/upgradepack.html#instructions explicitly state: If you are using versions 8600 and above, the following steps can be applied to both primary as well as the secondary setups configured for high availability. Execute the steps first for the primary service and then for the secondary, respectively. Yet, when I go to UpdateManager on the Secondary, I get "This upgrade pack must be applied over
Request Closing rules not working
We have a template with an additional field that we would like to make sure is filled out when the template is resolved. We have check marked the filed in question, on the closing rules. But when we resolve the ticket with that field left blank, it does not give us an error and changes the status to resolved.
windows firewall blocking connection
I have an Ubee router. I keep getting the error message RPC server unavailable/Windows firewall is blocking your connection. I turned off my firewall, and support told me to open TPC port 139 and I did but I am still getting this error message.
an we aggregate the reports so we know how many instances of each error occurred
Can we aggregate the reports so we know how many instances of each error occurred? For example: current -> 18:54 snipe : %ASA-3-710003: TCP access denied by ACL from 183.xx.186.xx/52818 to outside-allstream:74.xxx.xx.x/23 more useful -> 150 occurances: TCP access denied by ACL from 183.xxx.xxx.xxx to outside-allstream:74.xxx.xxx.x
A new scanned workstation and server
I want to create a report that extracts only newly discovered devices by scanning.
What characters will be accepted when calling the API?
Can you tell me which characters are legal for the API to accept text input? Thank you.
Unable to "Add VMware" due to duplicate UUID error during discovery.
OK, this seems to be a challenge for everyone. I would like to use the "Add VMware" feature with OpManager but am running into problems. Ive attempted many times to "Add VMware" but receive an error in the middle of the discovery stating "VMWARE VCENTER DISCOVERY DISCARDED DUE TO DUPLICATION OF UUID FOR MORE THAN ONE HOST" Upon my initial case creation with OpManager support, I was provided with a KB article from VMware whcih stated to reach out to the host hardware manufacture for support regarding
Desktop Password Change through DC
HI Team, If I will use the Desktop Central to manage all my office desktop running on same LAN, can I change the local admin password of all desktop in single shot?? Regards Prashant Mangal
Port control
Hi, New to OpUtils and still setting it up. Managed to get MAC addresses being detected and resolved to IP addresses, but how do I get them mapped to ports on my Cisco switches?
Delete Business View Default Map
The trash bin is grayed out. Im trying to delete the default map from the dashboard. Thank You
Is it possible to verify if two fields match?
We'd like to have a form where users enter a website url to be updated. There would be two fields for the English version and French version. We'd like to be able to check if the English and French entries match and if so, prompt the user. SD 9217 Enterprise MS SQL ------------------------- Canada
ManageEngine Active Directory Seminars - Coming to the UK in February & March (Edinburgh & London)
Just a quick heads up to all the UK based users of ManageEngine Tools. ManageEngine have 2 Active Directory focussed Seminars scheduled to take place in Edinburgh & London (27th February & 2nd March) These seminars will be an opportunity to... Learn about the next-gen AD management trends and techniques Know how to configure and monitor the critical security setting of your AD environment Know about constructing email alerts, to be notified about changes to key security settings Consult with
ManageEngine AD Seminars - Coming to the UK in February & March (Edinburgh & London)
Just a quick heads up to all the UK based users of ManageEngine AD Tools. Seminars are scheduled to take place in Edinburgh & London (27th February & 2nd March) These seminars will be an opportunity to... Learn about the next-gen AD management trends and techniques Know how to configure and monitor the critical security setting of your AD environment Know about constructing email alerts, to be notified about changes to key security settings Consult with our AD experts. Discuss your Active Directory
ManageEngine AD Seminars - Coming to the UK in February & March (Edinburgh & London)
Just a quick heads up to all the UK based users of ManageEngine AD Tools. Seminars are scheduled to take place in Edinburgh & London (27th February & 2nd March) These seminars will be an opportunity to... Learn about the next-gen AD management trends and techniques Know how to configure and monitor the critical security setting of your AD environment Know about constructing email alerts, to be notified about changes to key security settings Consult with our AD experts. Discuss your Active Directory
ManageEngine AD Seminars - Coming to the UK in February & March (Edinburgh & London)
Just a quick heads up to all the UK based users of ManageEngine AD Tools. Seminars are scheduled to take place in Edinburgh & London (27th February & 2nd March) These seminars will be an opportunity to... Learn about the next-gen AD management trends and techniques Know how to configure and monitor the critical security setting of your AD environment Know about constructing email alerts, to be notified about changes to key security settings Consult with our AD experts. Discuss your Active Directory
ManageEngine AD Seminars - Coming to the UK in February & March (Edinburgh & London)
Just a quick heads up to all the UK based users of ManageEngine AD Tools. Seminars are scheduled to take place in Edinburgh & London (27th February & 2nd March) These seminars will be an opportunity to... Learn about the next-gen AD management trends and techniques Know how to configure and monitor the critical security setting of your AD environment Know about constructing email alerts, to be notified about changes to key security settings Consult with our AD experts. Discuss your Active Directory
NTLM Error - Adding Email Signature
Hi, I have two technicians who are unable to add their email signatures to SDP. They add the signature and receive an NTLM error. Anyone else experiencing this? We've tried Firefox, Chrome and IE. The same issue occurs. Thanks Terry
SDP Chat Functionality
Anyone got any live chat software being used that interacts with SDP to create tickets? Thoughts and product suggestions welcome?
Modify Report for Application Requests
I have this MSSQL query that allows me to report on selected resources in our Service Catalog. It works well, however I am having a hard time trying to include the ticket resolved status and limit the results to tickets created last year. I added std.statusname into the query, however when I do that, I can't figure out how to bound it. Any help you could provide would be greatly appreciated. Dave B SELECT WO_Resources.WOID "RequestID",wo.TITLE "Subject",aau.FIRST_NAME "Requester",ti.FIRST_NAME
Secure place for login & p/w
Hi, Looking for suggestions on a secure spot (limiting to only the mangaer and two technicians) where we can enter the login ID and p/w issued to users for phones or applications. How is everyone recording these yet limiting access? Tried using Notes (which makes it secure from the user viewpoint, but, we have various techs who could access the template for a new user and work on various tasks but don't want them to have visibility to the passwords. Anyone else have a need for this within the
Field Form Rule Date Time Calculation
I need need two examples of date/time math with field form rules scripting add two days to current date/time and post that result into field WorkOrder_Fields_UDF_DATE6 using field form rules add 8 hours to current date/time and post that result into field WorkOrder_Fields_UDF_DATE6 using field form rules
How to let users see Projects with no details?
Hi, I would like to let users to have a look at one project without letting them go deeply into it, I wolud like to hide to them single tasks of the project. Unfortunately, every Project Role needs that Tasks accel level is activated, because it seems it's mandatory. Any idea about it? We are on ver. 9.2 Build 9232 Thanks ale
Cannot edit Support Groups (Sorry, an error ocurred)
I cant edit support groups, and as a result of whatever caused this some technicians cant create service calls assigned to these groups.
Upload Business Rules via CSV?
One of the support teams for our office has so many business rules created for auto-assigning work (and CC'ing a secondary person) that using the interface to reconfigure them when their team assignment workflow changes is incredibly time-consuming and they are adament ServiceDesk can't meet their needs because of it. They first update the Excel spreadsheet of their auto-assignment criteria and then need an SDadmin to implement it in ServiceDesk Plus. They are asking for custom development/query/API help
"Enable reports" for performance metrics for "JMX" type monitors?
Is it possible to "Enable reports" for performance metrics for "JMX" type monitors? We need historical 7 and 30 day metrics, and not only daily polled data. Regards, Luis Lorenzo
Self-Support Widgets
What can i actually do with the new feature of adding widgets? I tried to add a URL to a service we provide and nothing shows... Please advise
Alert on Email Volume Sent
We are looking at Exchange Reporter plus as a tool that we hope would help alter us to unusual email traffic. For example if an email account was compromised and a user's account was seen as having over 100 emails going out a day, could we set up an alert to have our help desk and admin notified? Where/How would we do that in Exchange Reporter Plus
Additional Fields in Templates
Can I add an additional field in a template through the database ? I am the administrator but I am not able to view all of the templates. I know this is a bug and therefore I require a work around. If I could do it directly through the database ...?
Applying Service Packs
If I apply a service pack, will I lose any customizations done to reports and dashboards? I've added some custom calculations to some tables as well as modified a couple out-of-the-box dashboards pretty heavily but kept the default names. Will that be a problem? I figured I would ask to avoid any surprises. Currently on Windows build 2040 Thanks
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