E-mail Command logic
Hello, Could you please help us to understand the E-mail Command logic? When an e-mail message is fetched containing @SDP@ in the subject: STEP 1: SDP checks if the e-mail sender has a login in SDP Yes > check the role associated to the user profile and continue to step 2 No > treat the message as a reqular e-mail (and create a new requester profile if needed) STEP 2: SDP evaluates the E-mail Command parameters and looks for @@REQUESTEREMAIL=...@@ in the message body
Service Desk Plus for MSP -- Demo installation
Hi Anyone, After installing the demo software, I'm not able to login.. I tried to find the default account via SQL, but its all blank.. Manually checking the tables show all blank.. I downloaded the latest version today, 2/2/17 Help Required to generate the default account and password .. Running on MSSQL This selection comes back blank.. select aar.account_id,al.name from aaaauthorizedrole aar left join aaarole ar on aar.role_id=ar.role_id left join aaaaccount aa on aar.account_id=aa.account_id
Vendor record not visible in List
I am trying to add a Vendor because it does not appear on the list however get "FAILURE :Vendor with same name already exists. Please provide a different value"
SMS Service provider help for Self Service Plus
So we are on the newest version of Self Service Plus and are in the testing phase, however, I am having a very difficult time getting ANY response from SMS service providers. It seems that ManageEngine severed ties with ClickaTell, so the ClickaTell addon is no longer available. So we tried doing a ClickaTell account(Trial initially) and using custom settings in SSPlus to test out, however, the clickatell URL of http://api.clickatell.com/http/sendmsg? does not work. ClickaTell claims that is the
BU rule to trigger if field is not blank
Hi I am trying to create a Business Rule that will trigger on condition Level not assigned, Category is an option from our list and another field is not Blank. If I leave the option for the other field as blank (empty) the condition is removed. How can a create a condition where this field is not blank? Do I user "" (quotes) or '' (single quotes) to distinguish a blank? Regards Graeme
Slowness when generating reports
Good Afternoon, I'm currently evaluating O365 Manager Plus, and generating reports seems to take a while. So far, I've only played around with the Email Activity by User report (because that's the only one I really need), and it normally takes over an hour, after clicking "Generate Now", for the report to generate/update. Even with a filter applied to limit the scope of mailboxes, it will take over an hour. is this normal? Also, it seems like with each additional attribute I add to a filter, performance
SDPlus - SharePoint Integration
Is there any way or plans to integrate SDPlus with SharePoint? I'm asking on behalf of my Director who is interested in such a thing.
Import Photos with ADManager
Hello I get hte following error when trying to import bulk photos. The used being used has access to the UNC path/Share and so has the service users being used in "domain settings" in Ad manager. Why do I get this error?
Issue - Exporting The Service Desk "WorkOrder" Table To Crystal Reports
Hello Experts, I'm new to Service Desk, so forgive me if I'm making an obvious mistake. I've pulled the Manage Engine Service Desk database and all of its tables, columns etc into Crystal Reports. [In case you don't know Crystal Reports is a piece of software for creating reports from virtually any data source - in this case, Service Desk's database.] Now, I've had a look at an image of Service Desk's "Work Order" table from October 2010. (See image 1) Image 1: Inside the "Work Order" table; you
NetFlow with OpManager
How do I use the NetFlow and NCM feature with Opmanager?
Possible to add members to projects in a group?
We often have the same people working on multiple projects. Can we assign members to projects from the group level so we don't have to select each person for each project?
Cannot install SP to upgrade from 9900 to 10250
Hello I've 9900 NFA installation on x64 RHEL I copied the JRE Upgrade pack to /opt/ManageEngine/NetFlow I downloaded the upgrade file AdventNet_ManageEngine_NetFlow_Analyzer_9_9_0_SP-0_2.ppm After stopying the service, I've cleaned the RAW data using rawCleanup and then tried to run upgrade, but it hangs like this: [root@nfa bin]# sh UpdateManager.sh -c Looks like the database backup was not taken. Please run the BackupDB.sh in /troubleshooting folder to take backup of your data before migrating.
User's full name visible to computer listing columns
Currently Desktop Central can show currently logged in user information in all computers view (when you add the column). There should be a way to get also user's displayname. This is not possible with current 10 version of Desktop Central MSP or is it?
Report to show number of requests / incidnets
hi all im looking to build a report to breakdown how many requests and how many incidents we have assigned to a particular group Example Service desk Incidents 25 Requests 36 Also would it be possible to get this as a % on the overall total Thanks
Run SD+ as a virtual host
Hi there I am in the process of installing Servicedesk Plus on a server that is allready running a instance of apache. (Ubuntu) I been looking for a solution to run Servicedesk plus as a virtual host on the same server. On the same IP and port number (80 or 443) but on a specific host name. I know this is possible on "ordinary" web sites in apache... I already run three web sites this way on this server, but not Servicedesk plus. I know it is possible to run it on another port number, but that is
11040 Build issues
After updating to Build 11040 (64 bit), there is no user information in Admin Settings-Technicians and Roles- Manage Technicians. All I get is a blank white page that never loads (in all browsers). I'm also having some users (not all) that are unable to log in using their domain AD accounts (although mine works). AD Authentication is Enabled and AD import is scheduled to happen daily. If I try to re-import users using the Import Users tool, it never completes the process. I have had a ticket open
Windows 10 Gina Not Working
Hello, We are installing the GINA manually on Windows 10 computers and the "Reset/Unlock" button never appears at the login screen. We are at loss for what may cause this. Thanks for any help!
Department shows as NONE - SDP updated to 9240
We have a problem when editing requesters details some will have departments field already assign some will not be blank when trying to either add or modify existing department the filed shows as non and when trying to select the list doesn't show we also tried associating to site and the list still doesn't populate.
Service Desk - Question - Columns Exported To Crystal Reports
Hello Experts, I'm new to Service Desk, so forgive me if I'm making an obvious mistake. I've pulled the Manage Engine Service Desk database and all of it's tables, columns etc into Crystal Reports report. [In case you don't know Crystal Reports is a piece of software for creating reports from virtually any data-source - in this case, Service Desk's database] Now, I've had a look at an image of Service Desk's Work Order schema from October 2010. (See image 1) Image 1: Inside the Work Order table;
Non-project administrator role cannot see milestone comments or history pages - appears blank
Hello, Trying to use Project module to manage lessor projects and have found that non-project administrators cannot see history pages and comments made for milestones. Even assigned role as project admins who are not project administrator to module can see them. Any suggestions or known issue here to be addressed? Thanks, john
Change Module
Has anyone recommendations on alternative approaches where the systems does not automate approval for a change to the change requester? We're trying to avoid sending "another" manual email.
Partially hidden description or conversation
Hello, Did anyone experience part of the request description or part of the request conversation being hidden? Sometimes we need to click on the following symbol to see the complete description or conversation: Unfortunately this symbol can be easily overlooked as it is appears at the very bottom of the description or conversation and not where the text has been hidden. It does not seem to be browser related, because we have it with Internet Explorer, Firefox and Chrome, even in private/incognito
Add Contents of Custom Field to Task Title
Part of our account creation process includes receiving an AUP form signed by the department manager requesting access for new users. With our old ticketing system my process was to manually paste the new employee's name onto all of the child tickets aka tasks. Is there a process that I can use to automatically have the contents of a field on the incident template, lets say "New Employee Name: Freddie Kruger" automatically be parsed into the Task Titles? The tasks would be listed like this, New User
unable to change zoho reports integraton settings in SDP
Hello , We are using service desk MSP and anaytics plus with integration. I want to change the setting the integration settings to ManageEngine Analytics Plus (On Premise) under SDP Advanced Analyse menu. But every settings field and items (Radio buttons) are gray and not active . it is not possible change any setting . We are getting the below messages (we are using Turkish ) "HATA :Geçersiz zoho reports kimlik bilgileri yapılandırması nedeniyle, Zoho Reportsa bağlanırken hata oluştuğunu üzülerek
Can someone give me a report query showing the project ID and project task id's
Project id Project Code Title Project Type Owner Priority Status Createdby Created date Schedule start Schedule end Actual start Actual end Projected On Site
SSO Setup - NTLM Redirect on logon
Hello, I'm trying to get the SSO to work properly but I can't seem to figure out why it is not. I've imported users, set up the domain PC for authentication, etc., but when I try to open the page pass-thru is not working. I receive a quick message the "NTLM Failed Redirecting to Login Page" at which point I can manually log into the system using my domain credentials without a problem. The sso.log shows that the netlogon bind is successful but there is an exception: description: [sso Embedded
can't delete tech group
I have a tech group that we don't use, try to delete it - get an error "can't delete group" why?
Automatic approval?
Hello guys, Is it possible so that when a requester logs a request it is automatically sent to a certain individual for approval. If not, is it possible to allow requesters to submit for approval instead of technicians? Kind Regards, Ryan Parker
Technician Help
Hi all, I have some very strange issues here I was wondering if someone could assist. I have two issues but they might be linked. The first issue is that I have 2 technicians that cant see some items in the Service Catalogue, everyone else can see them but these two technicians can't, I have tried rebooting the service and this hasn't made any difference. Both of these technicians have full admin rights to the service desk yet they can't see the missing items in the service catalogue. I have full
OpManager to ServiceDesk Integration/Connection errors
Hi I'm evaluating OpManager and ServiceDesk Plus MSP and trying to establish a integration. What I got for now: 1. OPM and SDP MSP are on the same Windows 2012 R2 server 2. All settings are default with default users and passwords. 3. I configured OPM with Email settings and it send emails. 4. I configure SDP MSP with SAME email settings as OPM and it receive messages, putting it into SDP requests 5. I configured SDPMSPConfig.xml with "My Org Inc"/Common Site/administrator 6. I configured OPM integration
service desk error and db repair?
hi all newbie here i have taken over servicedesk from a ex colleague and we have started to get this error we are running windows 2012 , sql 2008 is there a repair util for this? here is a screen shot of the error ? one other thing our java is running at 84% cpu and around 4gb ish.
How to change field SITE using Work_order field value?
Hi! I'm trying to set scenario on incident form. I want to fill up field SITE for all users from additional field. Additional field is a drop-down list, so I trying to recieve Value, not Text. It's look like that: var x=$CS.getValue("WorkOrder_Fields_UDF_CHAR4"); $CS.setValue("SITE", x ); Where I do wrong? Thanks!
Send alert
Hi, Is there any way to send alarm for users(requester/technician) for their request? if no, we have a messenger in our network that can receive messages with vbs. is there any way to run this script with sdp for send messages? i test custom trigger but not success! thanks!
Mandated Resource Fields Not Being Enforced
I am on 9.2 Build 9238 and I have several templates that have resource fields that are mandated. I have noticed these templates can be submitted regardless of whether the mandated resource fields are completed or not. Is this a currently known issue, is anyone else seeing this behavior?
Embed report in website
So I want to embed a dashboard in my website. I see the snippet, add it to the page and it shows for me. But it times out and shows a log in window. Is it possible to embed this in a webpage so that everyone can see it or do I need to have the webuser as a user of analytics? And how would I stop it from timing out if that is the case. Thanks David
dont see statistics of managed server on admin console server
Hello. I don't see statistics of managed server on admin console server at manageengine applications manager. when go to home tab on admin console server and click summary tab, see "Invalid password. Admin password for the Managed server localhost : 8443 might have changed. Please update the same in Admin Server. " message. also I don't see defined monitor groups on managed server in admin console server. why? please help me
Reports on the selfserviceportal
We have created some reports that we need to share with the requesters. Is there a option to do this via the selfserviceportal.?
Billable tick box - how to turn off?
Hi, Hopefully a simple question - I've searched everywhere but cannot find - how do I turn off the default tick box for 'Billable' within the Time Entry section? We have more jobs that are not billable, than billable, so it makes sense to turn this off in our case, so then the rep has to make a conscious effort to tick the box if is billable. Thanks and regards, Craig
Issue importing *.mpp files
We are currently on Build 9226 and cannot import MS Project files - "Error occurred while importing project". Any ideas why and where I can begin troubleshooting?
Email push formatting, or lack there of.
I just recently did an email push for enrollment. There were no HTML controls in the box so I formatted it as best I could in plain text, when it went out, it looked so bad most of my employees either ignored it or actually called me thinking we got hacked and that it was a virus. Can the emails be configured with HTML to look better and perhaps match our internal memo emails? I am sorry if it is obvious, but I am unable to find anything. Thank you, Jim
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