One of the support teams for our office has so many business rules created for auto-assigning work (and CC'ing a secondary person) that using the interface to reconfigure them when their team assignment workflow changes is incredibly time-consuming and they are adament ServiceDesk can't meet their needs because of it.

They first update the Excel spreadsheet of their auto-assignment criteria and then need an SDadmin to implement it in ServiceDesk Plus.  They are asking for custom development/query/API help with ServiceDesk Plus Professional to enable them to upload the changes using the spreadsheet, instead of configuring through the interface.  Can you please advise on next steps?