Integration Email command settings - turn off notification
Hi We have integration with another system via email commands. As we receive hundreds of emails a day from this system, is it possible to disable the dynamic notification for this particular event? I have seen that we can globally turn this off but this will impact the Support Reps as they won't be informed of a customer reply or when requests are assigned to them. Regards Graeme
Multilanguage in notifications
We have different locations around the world. Is there a way to set different languages for the notifications of the service desk? I.E.: Germany needs to be informed in the german language Italy, China and USA needs to be informed in english language
SQL Script example
I need a complete example of how to set up a sql script that I can use in the script monitor. I know how to write SQL I just don't know how to set it up in OpManager.
Scheduled report empty
We have a report that run every week to show accounts about to expire. This was working fine but now the schedule sends an email but contains no attachments. I have tried recreating the report but this still has no attachment. Any ideas why this would be?
Option to include an 'Are you sure'/'Whatif' screen for user templates.
We would like a screen that comes before template execution with a display of what is about to change or be created and have the technician verify that information before execution. This would cut down on typos, especially for user creation. This would be specific to technicians and not requesters, as that functionality exists in the form of requests.
Modify Single User Issue in IE
Hello, I was wondering if anyone has encountered this issue in ADManager Plus before? I have a group at my company that uses ADManager to update security groups using the "Modify Single User" option under User Management, but today they are not able to click on the "Modify User" button if they are using Internet Explorer AND the buttons are not lined up with the rest of the row. I had them switch to Chrome and it worked like normal, but I wanted to check if this could be building up to a larger
Does not find any Network Cards
How do I get OPManager to show information on my NIC's? I am using the evaluation version. I have added a several Servers, and it will not display any NIC information? Do I need to install an OpManager agent on the servers? I have WMI and SNMP configured, and I can successfully ping them using SNMP. I have tried restarting the endpoint, restarting the SNMP service, Server rediscover etc. Any help you can provide would be greatly appreciated. Thank you.
Device Template for Cisco 3850 Series Switches
Hi, Please share me the Device Template for Cisco 3850 Series Switches. Thanks, Ramesh
LDAP AD sync and fields
Hi there, we have setup the call logging system using LDAP but we have a couple of fields missing from the user details. It has not populated the Site details and would like this to work. What we need is it to pull down the City details from an AD user account and then populate within the Call logging system, this would be populated under site ideally. Hope this makes sense. Thanks
Time Zone issues - Never Ending...
The application is riddled with issues with user time zones and notifications. Here is a prime example. The server hosting the application is in Mountain time I am in Eastern time I have my timezone setting set correctly, all the times in the web application display in Eastern time. I create a task and create a task reminder for 10:00 am I do not receive the reminder email until 12:00 pm: It saved the alert for 10:00 am, but not my 10:00 am, the server's 10:00 am, which is my 12:00 PM. It
Self enrollment page - Forbidden
When I try to access the self-enrollment page for MDM I get an error saying that its Forbidden and I do not have permission to do so. How do I resolve this error? Thanks!
Assign Time for Requests is off
So I'm looking at the assigned time field in the requests table. The vast majority of the assigned times are the same as resolved times. is there a reason for this? I'm looking to get a "how long was a request worked on by a tech" sort of metric. The idea was that the time between assigned and resolved would be better that created to resolved. But now it looks like assigned time isn't a one time static entry? Any thoughts? Thanks David
Best way to set up a recurring (monthly) task
I am looking for the best way to set up a recurring ticket or task. I have something that needs to be done the 1st of every month and it can be picked up by different people.
Release update for February 2017 security update release.
As per the Microsoft blogs, it seems there is delay in releasing the February Security updates due to last minute surprises. We are keep checking the MS blogs for further update and keep you posted the status of security update release details. Here's the MS Blogs link for your reference: https://blogs.technet.microsoft.com/msrc/2017/02/14/february-2017-security-update-release/ Thank you, Regards, ----- Dinesh Babu J Sr. Technical Consultant Desktop and Mobile Device Management Solution Direct
ManageEngine Desktop Central : Feb 2017 - Third party patch updates
Hi Folks, Please find the Third party updates supported. DVDFab 10.0.2.2 Frostwire 6.4.5.218 Adobe Flash Player 24.0.0.221 Adobe Flash Player PPAPI 24.0.0.221 Adobe Flash Player for IE 24.0.0.221 Regards, ----- R Romanus Prabhu Technical Account Manager Desktop and Mobile Device Management Solution Direct Support : +1 408 916 9886 Toll Free: +1 888 720 9500 (US) | 0800 028 6590 (UK) | +1 800 631 268 (AUS) [ Desktop Management | Desktop Mgmt for MSP | OS Deployment | Mobile Device Mgmt | SCCM 3rd
ManageEngine Desktop Central : Feb 2017 - Microsoft patch updates
Hi Folks Greetings. The previous blog from MS has indicated a delay in the Patch Update release for February 2017. This was updated in the below forum post, https://forums.manageengine.com/topic/release-update-for-february-2017-security-update-release However, there is an update today regarding the further delay in release, UPDATE: 2/15/17: We will deliver updates as part of the planned March Update Tuesday, March 14, 2017. on the same MS blog https://blogs.technet.microsoft.com/msrc/2017/02/14/february-2017-security-update-release/
Response Time
Hello, In regards to SLA's and the response time. Can you tell me how this works. Scenario: We have a SLA set up for a priority 2. We must respond within 2 hours and resolve within 2 days. A job is sent in that's a priority 2, a technician picks it up. What action is required for the SLA to not be breached within 2 hours. Does the tech have to reply to the ticket? Add a note? whats considered "responding" thank you
CANT SEND EMAILS FROM SERVICE DESK PLUS V8 -MSP
I have a Service Desk Plus v8 - MSP setup. My tickets are created from incoming emails so I can tell my incoming mail is working fine. Problem is that I am not able to send replies to a requester from Service Desk. Notifications are not sent also from service desk. I have tested my SMTP relay using the command below and I received the email in my mail box. "Send-MailMessage –From user@domain.com –To user@hotmail.com –Subject “Test Email” –Body “Test SMTP Relay Service” -SmtpServer smtp.office365.com
New incident templates
Hi there, Recently I was told how to add the 'Incident' tab into the SD Portal by doing the following: 1. Log in as an administrator 2. Go to the Admin tab ->General-> Self service portal settings 3. Look for the option "Combine incident and service templates listing for the service" under general settings Combine incident and service templates listing for the service Yes No 4. Select it as "No". 5. Save the settings. But there is a slight problem - when I am logged in as Admin I can see a whole
Closing Problems
Is it possible to copy a WorkLog on all incidents associated with a problem? I need to be able to do this, since I have configured that to close an incident, obligatorily, there has to be a WorkLog Thank you!
technical home is customizable
You can customize the Home of the technicians? Why I would like to modify the section "My activities" with "my activities" and "Activities of the group", do you think it is possible to make such a change? Thanks so much
Scan Agent when Lock and unlock Systems
Hi Dears I set servicedesk plus script for scan changes of systems when system locked in or loge in,(because of security reasons. i would know witch user is using system when somethings happend) but when i lock and unlock immediatly system for times, just one time this script would run.is this script has time out?if yes how i can disable this time out? i need to run this script every time that system is locked in or loged in. im using servicedesk plus version 9.1.MSSQL so thanx
Removed support group still selectable
Hello, We have removed an obsolete support group, but we can still see it as a selectable support group when we create a new ticket. How can we permanently remove it from the database? We are using build 9009. Kind regards, Kerim Berkeveld
Error occured while importing project
We've tried to import projects via the "Import MS Project" button from the "Projects" tab and receive the following error: We tried importing our own projects and as you can see in the above, the sample project provided with Service Desk Plus as well with no success. MSSQL Build 9232
report elapsed time
how to create a report on unassigned requests for more than 20 minutes?
Rest API replace resource owner
Hi I want to use the Rest API for replace Resource Owner. Can you help with the correct command? I need it in order to create the automatic resource archive.
Performance issues SDPOndemand
Guys, Something wrong? I've got serious performance issues on my side of the planet. Just to be safe i tested with other sites and checked our speed, nothing wrong with our connection whatsoever - all other websites load in the usual speed, except SDPOndemand.... Just opening a ticket takes quite a while (loading...) it says on top of the page. With regards, Sven
No Switches available in SPM
We're trying to set up SPM in v12200 but there are no switches available to add to a schedule We are licensed for 250 ports Are we missing something or is there another way to add switches to SPM?
ServiceDesk Plus License
I have 5 free technicians license and I bought 5 additional technicians, totally I have 10 technicians (already used 9 techs), when I renew the license in the second year, I got only 5 technicians (9 used). How about 4 other techs, it's can still login as tech or not?
Use of product catalog in service request to order hard- and software via the self service portal by a user
we would like to optimize the process of ordering and approving hard- en software via the self service portal. you can make a service request but you cannot attach a product catalog. Due to the differte approvals we need several service requests for ordering the hard en software. We miss a product catalog, can the product catolog used for purchasing be made available for usage in service requests (with a price). It would be nice if several products can be ordered and that you could mark a product
Change default password Application Manager - OpManager Plugin
Hello everybody In my new job i have to monitoring a Tomcat I have running an OpManager with Application Manager as plugin but when i login with default admin/admin credentials i get an invalid username and/or password. How can i reset the password? Thanks Nicolas
Solve the stupid port 80 occupied issue
How do you solve teh Solve the stupid port 80 occupied issue
does not start ME
does not start OS - Centos 7 AppManager13]# sh startApplicationsManager.sh ########################################################################## Note:It is recommended to start the product in nohup mode. Usage : nohup sh startApplicationsManager.sh & ########################################################################## AppManager Info: Temporary image files are removed This evaluation copy is valid for 29 days java cat StartUpLogs_out9.txt Thu Feb 16 11:26:41 EET 2017 : Middle of initSystem
Adding menus to SD+
Hi there, I am reading through the Admin Guide for SD+ but I'm still not clear how to add additional drop-down menus as it is not very clearly specified in the guide. Basically, in our current setup (which we are developing), we only have the one drop-down menu yet the admin guide shows multiple menus with additional options. Is there an up-to-date user guide that describes how to add these (see below screenshots)
Solutions in Self-Service Portal
Hi all, In the Solutions section of the Self-Service Portal there is a 'Topics' tree down the left hand side and there is also a series of headings in the right-hand pane (see below screenshots). I don't want these to be visible to end-users as it is not necessary for them to see these. I just want a simple layout that shows a search box and the solutions listed underneath. How do I remove/hide these features?
Automatically sending mail to requester when request is closed
Hi there! We just set up our OnDemand SDP, all works fine. Receiving mails, sending them. But now we have the issue to notify the requester that the case has been closed. We'd like to get him mailed with a short reply to his ticket with Resulution closed and the Resolution, the engineer has added to the request before. But no setting could be found to get this mail to be sent. Any ideas? BTW. Replying to the requester works fine. Stefan
Configuring Alarms for task scheduler jobs in Application Manager
Hi All, I am new to Application Manager monitoring and was tasked to setup monitoring for our scheduled tasks which run via windows task scheduler. After adding the server into Manage Engine and added all the scheduled tasks into it. I then configured alarm for each scheduled tasks with threshold checking 'Passed' or 'Failed'. I do see few Failed scheduled tasks for "Last Run Result" but then I never receive any alert email. I am using Applications Manager 12. Is there anything that I am missing?
project notification
hello, i add new taks in projects. task owner is technican but he doesnt receive any notification on meil from service desk. how turn it on ?
How to customize report email signature
I have report scheduled to be sent every Friday to email users attached as PDF file, but email body contains following generic signature Regards, Desktop Central Team. I want this to be changed to something more specific to my organization, how do I do that?
Moving Database failing at first step
Server 1 MS Server 2012R2= Database Server with Microsoft SQL 2014 (wsus database is the only database on it right now) Server 2 MS Server 2012R2= DesktopCentral 9.0.0 and wsus (wsus server has no problems talking to the DB server above) Try to move the database from Server 2 to Server 1, but keep the APP running on Server 2 Ran changeDBServer.bat as administrator, Database Type as SQL Server (only option), Host Name as Server 1, Port is greyed out. Clicking on Available SQL Server Instances gives
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