Error 35 - AdAudit
Hola, Estamos realizando la incorporación de File servers al AD Audit y nos está arrojando el Error código 35. Los FileServers se encuentran ubicados en otro segmento de red diferente donde se encunetra el servidor de AD Audit, con 2 Firewall de por medio. A pesar de que ya se realizaron las verificaciones de FW de acuerdo a la documentación, y desde la máquina se pueden ver las carpetas compartidas por el explorador de archivos, se genera el error mencionado. QUe verificaciones debemos realizar
FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Unable to open mailbox in READ/WRITE mode.
Has anyone ever had this issue? We currently have a mailbox that is working in our production system but we would like to use a different approach to manage incidents and use a new e-mail account that was created. When ever I try to save the mail server settings for this mailbox, I get the following error: FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Unable to open mailbox in READ/WRITE mode. But if I use the POP protocol it works
Purchase request email replies
When using the option to send email to requester in the purchase request module, if the requester replies back, a new ticket is created. This is problematic and messy. Is this what is supposed to happen?
Enabling Conditional Exchange Access (CEA) with an Exchange 2007 Server
I am trying to set up CEA with an Exchange 2007 server. When trying to configure Basic Authentication, I cannot locate a "Powershell" entry under the Default Web Site. How do I enable basic authentication and configure CEA to work with Exchange 2007?
SSH API Not working after upgrade to build 8602
Hi, As the subject says, my ssh api is no longer working after upgrading to build 8602. I just get an error: Received disconnect from UNKNOWN: 2: Failed to read binary packet data! The proper functioning of the ssh API is critical to my operations and I need this fixed ASAP. I've already created a support request on Jan 5, 2017 at approximately 9:30 AST but have not heard anything from anyone yet. I am hoping someone in the forums has an idea as to what the problem may be and how to fix. EDIT: I
Fully Customizable Dashboard
I raised this topic before but not sure if there is any progress made yet. Could Desktop Central work toward providing fully customizable Dashboard? I would like to put some licensing usage chart (but not limited to) on Dashboard but since current build has limitation, I am unable to do this. Many thanks
Cloud - Android enrolment via DPC token does not work
When using the enrolment via dpc token method on a google pixel 7.1.1 the ManageEngine MDM app does not work correctly. I can progress up until the point where i i need to select either cloud or on-premise. If i select cloud the loading spinner briefly appears before disappearing with nothing else displayed, something is not loading correctly? I am not sure. However if i hit back and select on premise the form loads fine and i could enrol the device that way if i wanted too (although i do not). If
Remote Control
Hi guyz, i have this issue;During a remote session to an end user. I noted the remote session is slow. Is it due to the record of the session?or is it due to difference of vlans? Kindly assist Regards, Brian B.
Windows 10 updates - can we disable so only Desktop Central can pushes updates and restart the machine?
We have multiple windows 10 machines that are still 'updating' on their own and forcing machines to restart even with the Desktop Central Agent on the machine. Is there anyway to disable windows via the Desktop Central console or through group policy, if we have to, for machines to only receive updates from Desktop Central? Thanks Tom
Disable notification
When configuring software deployment with setting "Allow User to interact with the Installation/Uninstallation Window." following message is always displayed to user. Can this be prevented? We are using our own wrapper scripts to install software to computers that is displaying notifications to user and we dont want any extra popups.
Field and Form rules not working when "Applies to All Users" is selected
After building Field and Form Rules to be applied to all users, it only executes when the user is a Technician. I built a few Field and Form rules to change the Group to a specific group when a certain value in a dropdown list is selected. An employee in the Firm reported rules not working consistently. I have narrowed down the issue to requests submitted by users that are Requesters. The rules work just fine when the user is a Technician. I was reading the forum and it looks like users have had
Exculde users who's account has expired because of end of date
Hi, Is there possibility to add feature to exclude users who's account has expired because of end of date has been set? It can exclude disabled users but this would also be good feature. Br. Matti
Disconnect child contract from parent contract?
One of my contracts is incorrectly listed with a parent contract. I went into the parent and see the child, but can't see a way to remove it -- no checkbox or menu option. I went into the child and don't see a way to disconnect it from the parent. Can someone out there give me the "how to" steps to do this? I tried in Internet Explorer 11 and Chrome. ServiceDesk is version 9.2 build 9229. Thank you.
Send to external emails from servicedesk webinterface
Hi ServiceDesk Support, I get the following notification, when I reply to a ticket from the webinterface. The message appears only, when an external email address is in TO or CC field. If there are only internal email senders it works correct. Isn't it possible to send emails to external addresses from the dashboard? Regards, Tobias Nikola
ServiceDesk 9.2 - does not work after latest service pack installation
Hi guys, I have applied the latest service pack on my 9.2 build. The service starts ok but I cannot browse to the web interface. Any troubleshooting tips? Regards, Tom
Fields needs for Change Update via API
Currently, the change update API request requires the start and end time to be passed through. Is this by design, as they are required fields on the POST request, and are not changing as a part of the update request, or is this a bug? Thank you in advance for your assistance Mike
Did you know - How to apply a wildcard SSL certificate in ADSelfService Plus?
Gone are the days when you have to purchase a separate SSL certificate for each subdomain. With Wildcard SSL, you can secure your primary domain and all subdomains with just a single certificate. This week let me take you through the steps to apply a wildcard SSL certificate (PFX certificate) in ADSelfService Plus. Step 1: Enable SSL in ADSelfService Plus Log in to ADSelfService Plus with admin credentials. Navigate to Admin tab -> Product Settings -> Connection.[Refer Image] Select Enable SSL
ServiceDesk Plus 9241 Released
Dear Users, SDP 9241 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Feature in 9241 SDF-38562 : Option to search POs using additional fields in global search. Issues Fixed in 9241 Work Stations SD-62547 : A site restricted technician can view other site's VM Hosts/VM Machines in their respective list views. SD-65306 : While importing assets/workstations through CSV, exception is thrown if the owner's login name
Drop email requests with no subject & inform sender
Hi Using a business rule I can auto close a request that arrives by email if hte subject line is blank (by the look of it), but the notification section of the business rule creation form only lets me choose from technicians. How do I notify the email sender if a business rule gets initiated when a request is submitted by email please? Many thanks
SLA Breaches: Report showing breaches against technician that breached and not technician that resolved the ticket
Hi all, I don't know if this has been answered by other in the forum or within the standard reporting, but I could not find it and thought to ask the questions. We are using SDPlus 9.2 Build 9238 and are trying to identify the correct report for measuring technicians KPIs. The problem we have is that when we run the standard reports to show SLA breached we see the following issue: Technician A opened the call. SLA breached while call was in this queue. Technician B then took over the call and resolved
Switches are not showing traffic
Installed OpManager trial and added 4 of our HP ProCurve switches via the Add Device option in the Inventory section. Switches added fine; ie OpManager was able to query the switches and get info about them. I can view the ports and all, but no traffic. If I click into each switch in OpManager, I can see that Flow Monitoring seems to be off (red circle with an 'x'), and assume this is the issue, but I cannot find where to enable this. sFlow is enabled on the switches and other software can see/read
Profile Alert notification issue
Hi, I have an issue to create a notification profile for a specific Event Number ( event number:4768 and it is about logon failure due to bad username). When configuring the notification profile I add as report "Logon Failure".I am able to see the concerned event number in the "Logon Failures" report but there is no alert generated. I tried with "All users Logon" instead of "Logon Failure" and I see the event number in reports and I receive alert notifications. Please tell me what is the problem
[KB] Drill down Mail Traffic Statistics with O365 Manager Plus.
Did you know that you could track the top malware and spam recipients in your organization which is a sign for malicious activities? O365 Manager Plus provides you the following reports which help you detect the top spam and malware recipients who need attention to ensure a secure working environment. Top Spam Recipients Report Top Malware Recipients Report Spam Traffic Summary The Spam Detections Report and Malware Detections Report gives you information on emails marked as spam and malware
Merge requests by same requester
It would be great if there was a filter option in the merge tool to show: Open request with same requester Pending requests with same requester All requests with same requester
Bulk Upload Servers using
Hey Guys; I am trying to configure servers (AIX) using the bulk upload. I have created a credential to be used by them in the Credential Manager, but how do I define this in the CSV file, as the CSV asks for a username/password.
Matrix report query change
Hi, I'm trying to put together a matrix report which gives dates along one axis and has requests grouped by first incident vs service request and then request status. The problem is that the field that dictates whether it's an incident or service request (the IS_CATALOG_TEMPLATE field in the database's WORKORDER table) doesn't seem to be in any of the drop-down lists. I would like to go in and edit the query behind the matrix report, but when you click on "show query" and then "open with query
Unknown Error - Error Code : d615daf0
Dears, AD manager is giving some errors when updating user information, including password resets. Picture below: Kind regards, JS
Import Cost Center and GL Codes
Is there any way to import values for Cost Center and GL Code from our accounting system if I can get this information in a flat file?
Free Windows Admin Tools - Remote Command Prompt not working
Hi, just installed the newest version of Free Windows Admin Tools on our "admin server". Added AD Domain cred and two Win10 Pro computers. We get all other information of the remote computer, BUT trying the "Remote Command Prompt" seems not to work "Please wait while conmecting to the Remote Command Prompt...." Anything else needed on the target computer? PSExec doesnot work well because of "Administrator" CMD (which is needed). Thanks in advance Raymond
Hide or Inactivate Contract Types?
How can you hide or inactivate old/unwanted contract types? Do not want to delete for Historical purposes, but don't want them to show anymore, so how can you remove as an option to select?
Disable auto-fill option in PMP web extension
Hi, I want be able to autocomplete the username and password of the web site accounts by pressing the blue icon of the web plugin and clicking on the relevant account from the resource tab or by choosing auto complete button in the PMP web extension.Currently the browser extension automatically fills the username/password in when you visit the site . Do i have an option to disable auto-fill option for all web site accounts or only for specific accounts?
A report generation for this login is already running
Hello, Recently, multiple technicians reported the following error when trying to run a custom SDP report: Sorry, unable to execute the report, as a report generation for this login is already running. The technicians did not cancel a previously running report. We already tried the following: - deleting the report folder of the affected technicians on the SDP application server (\ManageEngine\ServiceDesk\reports) - increasing the maximum total number of simultaneous report users from 15 to 20 (SDP
Using production database on a test server
Hello, I'm seeking advice on using a production database on a test server. The first thing I did was disabling mail fetching, but is there anything else I have to take care of before I start the test environment? In case mail fetching accidently gets enabled, how can I set SDP-MSP to re-route all mail messages to 1 default e-mail address? Do I have to anonymize all e-mail addresses of requesters? Kind regards, Kerim Berkeveld
Report of the Preventative Maintenance Tasks
I would like a report of the Preventative Maintenance tasks showing the task title (subject) and the schedule information. I am using SQL Server and running version 9.2 Build 9218
How to export tickets
Hello Team, We are planning to have a new setup of Manage engine service desk plus msp with latest version as the existing setup has some issues with Sites which was pulled from AD. Due to which we are not able to create business rules as we need . Hence we have decided to have a new set up in place and import the existing tickets back into the new setup. Let us know is there any other option to clean up the sites and create a new one. If not i would like to export the existing ticket database
MIb Browser Setup
HI, I already installed the opmanager mib browser to the primary server. After installing, i just run the ./StartOpManagerServer.sh. Now I am trying to connect fro a stand by server but i have no idea for the username and password that I need to use. Can someone help me what I need to do next?
Is there centralized credential manager in AppManager?
I have been demoing OpManager and AppManager. OpManager has a credential manager that allows to you define authentication parameters for SNMP and WMI in a central location and map those users to devices for monitoring. This eliminates the problem of needing to edit every device/monitor when an password changes or SNMP community info changes. Is there a similar facilitar in AppManager? From what I see in the online demo it appears that I need to enter credentials whenever I create a monitor or
Add Linux machine for VNC
Hi, We would like to add Linux machine to access GUI interface. We tried to add it manually but failed. Can anyone help me with step by step procedure. Regards, Russell
Inventory all computers for the local admins
Is there a way to query all domain computers for all the local admins and export in an csv or excel? Thanks Rezart
OpMan V12.200 Switch/Device Interface Bulk Removal
If someone is looking for a way to bulk remove interfaces from switches for ports they do not want to monitor you can go to the main page of the selected device - scroll down to interfaces - click the expand icon - then at the top left click the Status (this puts a check next to every interface on the page) - then uncheck the ports you do not want to delete - then at the bottom left is a very dim trashcan icon - click it and they are deleted. Thank you, Tony
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