Request: Embed videos in the solutions center
Hi all, Have read a few different topics regarding requests for an embed feature in the solutions centre, although it seems this has been in the road map for around 5 years now. Was this still something that is in progress?
Quick Actions for Requesters
How to enable "Quick Actions" for Requesters in SDP 9xxx ? In SDP 8xxx it is enable by default. http://odarchuk.com
Mobile App. SSL Certificate
I've sdp OnDemand on my android phone. it gives the below. tried to re-install the app. with no difference.
SDP OnDemand Outage?
Hi - several of our clients have recently reported issues with SDP OnDemand. I am guessing that there is currently an issue/outage? We are based in New Zealand. Note- they are also logging requests via the help desk.
After updates PMP won't start
Hi I've just upgraded PMP step by step from 6500 to 8604 on Windows Server 2012 R2. I am now unable to start the service. In Event Viewer I'm receiving the error: The Password Manager Pro service terminated with the following service-specific error: The system cannot open the file. I am unable to uninstall any of the updates as the option is greyed out. I assume the issue is with connecting to the database, but I am unable to find any DB related Windows services. If anyone has any suggestions, that
Server Not Responding
Receive the following error from multiple people across the country in our organization...Sorry, server not reachable. Please check your internet connection or try after some time
Requests View - Show More Items
Hi Guys, I was wondering if it were possible to implement the option to show more than 10 results at a time? Currently you don't know how many items there are until you click on the "... " icon and you are only able to see ten items. It would be great if you could have the option to show say, 10, 20 or maybe even 50 items at a time. Regards, Jared
Generating reports using Software Groups
Hello, When generating reports using Software Groups, is it possible to see which machines would come under that software group? For example, we have different version numbers of Office 2010 Pro Plus so I have added them into 1 software group, is there a way to see all of the machines that would come under this software group? Thanks in advance
User parameters in reports?
I'm new to ServiceDesk Plus. We're on Version 9.2 Build 9227, planning our deployment to our user base, eventually possibly on SQL Server. In looking at a number of the existing reports, I didn't see any reports utilizing run-time user parameters, nor did I see a way to add parameters when creating a custom report. Is it possible to set up parameters so users can be prompted to enter, say, a date range, or specific Request IDs, etc., at run-time? And if so, is there any documentation for setting
OpUtils or OpManager cannot start after fresh install
After the fresh install of Manage Engine Oputils 12, reboot and cannot get the service to start automatically. Getting error "The ManageEngine OpManager service on the local computer started and then stopped. Some services stop automatically if they are not in use by other services or programs." Ideas?
restrict to Selection only (disable 'specify') in "Title" field (in custom template)
Hi I've created a custom template where delegated admins can modify a user's AD details. When adding fields to the custom template, I notice that for the "department", the admin cannot type or enter anything manually into the field; the option is to "select" only from the dropdown. However for the "Title" field, the option is to "Select/specify" a value, and they can manually type in (create) a new Job Title. Is there any way to disable this (that is, make it only selectable). Thanks!
Cant install agent. Agent has older version must be removed first
I have tried to remove an agent that was not working is no longer managed. I have delete all manage engine files and registry. But no matter what i can not re install the agent keeps saying that it is still installed.
File Server Auditing Problem
Hi Everyobody, I've in trouble with File Server Auditing, even though I completed all the steps described in help documents and also videos, file server auditing is not working as expected. GPO setting is OK as described, I tried auto and manual configuration several times. It is also linked to related server OU. File Server share permissions is also OK as described in help documents. Now the system only reports the administrator's file actions, it is not reporting the other users file actions
A nice Dashboard
The Dashboard tab of the On-Premise edition could use a lifting. The charts look rather old fashioned. Why not use the Google Charts API or a framework for nicer graphs? Antoine
Event Log Analyzer & SonicWALL
Is it possible to collect logs and data from a SonicWALL Firewall in ELA? Currently, we have the SSL VPN setup with two-factor authentication in our SonicWALL and need a way to log all users accessing the network remotely and retain the logs for up to 13 months. Is it possible to set these up and are there any detailed instructions?
Change log in Opmanager
Hello Is there a way to see a user history of what changes were made in OpManager. We have had a few instances of a technician making a major change within OpManager and breaking one thing or another. But we dont know who made the change or when. Like in AdManager its keeps a complete log of all technicians actions within the application.
404 Error on new install
Hi, We're evaluating this software based on some recommendations, but ran into issues right out of the gate. The install seemed to go fine and the only change we made was the web server port (from 80 to 8080). Opened the localhost web page and the login screen came up, entered the credentials and submitted them but the browser gets redirected to: http://localhost:8080/netflow/jspui/NetworkSnapShot.jsp Which produces a 404 error. Evaluation is now at a stand still.
Can you edit the Enrollment Pop up ?
I want to be able to remove the 3rd item (self service directory update: update the changes in contact details yourself!) we aren't using this feature.
Task Associated Request
Is it possable to have more than one Associated Request attached to a task?
Missing fields in Reports
I'm trying to run some basic reports on the requests module in ondemand SDP. I can't seem to find fields such as 'Description'? I note this field is available in on-premise as "Description". Likewise in the tasks module I can't find a 'Description' field. Is there a reason for its absence, or is this a bug? Regards, Craig
Technician Auto Assign loses configuration
Dear all, We cannot pinpoint when, but from time to time, we lose people from the technician auto assign exclusion list. We add the technicians again, but after some time the issue reoccurs... We want only Service Desk Technicians to be auto assigned, so we have excluded all the other technicians. It seems the system only stores 40 exclusions, which is quite strange. Your Version : 9.2 Build 9227 Could you please advise? We are receiving this issue repeatedly.
Change Workflow Approval Process
I'm wondering if you would be available to assist me with creating a workflow approval process that would allow multiple approvers to sign off on a change control ticket such as: Ticket gets submitted goes to approver #1, approver #1 gives the ok then the process goes to approver number 2 for the ok, and so on to 3 and 4, before final approval is given. How can a process like this be setup within the change workflow feature?
Ghost Requests
Hi, It would be great if you implemented Ghost Requests...I used a system ages ago where a type of ticket "Ghosts" could be raised by administrators to test the rules around how tickets were managed. These were always invisible to normal users, reports, SLA's and only visible to the system and system admin but did help with making sure the rules you had in place for assignment, SLA etc. were being applied without impacting BAU tickets. Although we do alot of our tests in our test environment we still
Provisioning App returning 500 Internal Server Error - API102: Error occured
The app itself returns an error "Failed : API102: Error occured" and if I check the logs I can see there is a 500 internal server error being returned. We have 1194 more users to migrate so they may log in and send requests through via Web Portal. 194 were migrated successfully. Please tell me why we cannot import more then roughly 200 and please upgrade the limit to allow the additional users.
Bulk Sms
hi how can i configure another bulk sms provided other than the 3 integrated in the system . Also if i get a api can i configure the other provider for notification to technical .
Expire passwords, and force users to change password regularly
Hi, Is there a way in Support Center Plus' Web Portal to force users to change their passwords every 6 months or so? And is there a way to configure Support Center Plus' Web Portal to let passwords expire if not changed? And last but not least, is there a way to define policies for passwords such as minimum number of characters, mixture of uppercase letters / lowercase letters / digits / non-alphabetic characters? Apart from the Support Portal users, all of the above is also of interest for Support
patch 9.2.40 - "Font Family" improvement is a nightmare...
I am referring to the below behaviour change and assume that you haven't tested this "improvement" properly. Now, it is almost impossible to differentiate regular (read request) and bold font (unread request). It is very, very annoying and makes the work more difficult. Font family used across the product has been changed to 'Roboto' for consistency. Any styles added / modified by customer's manually will be removed during this upgrade. Customers have to redo the modifications again after the upgrade.
Introduction of New Rich Text Editor in ServiceDesk Plus !
Dear All, We are planning to introduce the "New Rich Text Editor" in our product. We have taken up this feature because of the increasing no. of issues related to formatting when you access SDP with different browsers. New Rich Text Editor has the following features: 1. A new look and feel. 2. You'll experience faster loading of the page. 3. Wide range of fonts and font sizes available. 4. Font face and font size customization is available as per the users need. 5.
Problems with latest updates Layout of Request Module
Hi, We having issues with the layout of the system after the latest update 2938. A space occurs in the requests module where the "new incident" button is located. Please find attached a screenshot from our system as well as a screenshot from your demo system how it should look like. The deletion of the folder listed below did not solve the problem (and restart of application): server/default/tmp server/default/log applications/extracted We are running on Linux, and our license as below: Product Name
Custom Columns for OpManager Reports
Hi, Can someone please advise how to create a custom columns on the OpManager Reports section. Thanks, Ramesh
SNMP printer serial number
Hi, we have just rolled out a new fleet of Lexmark printers, SNMP works however it does not retrieve the printer serial number. I have added the following entry to the snmpconfigurations.xml file and restarted the service desk service with no luck. <snmpconfiguration devicetype="printer" Vendor="Lexmark" attribute="SerialNumber" oid=".1.3.6.1.4.1.641.6.2.3.1.5.1" /> I have tried variations of the above, changing the attribute to "SerialNo" and "ScannedSerialnumber" but these do not work either. the
Duplicate request
hi, is there any option to Duplicate request (Service Request) this feature available for incident only and we need it for service request also.SDP build No.9229 thnk you
SD+ integration with ELA
Hi, Is it possible to integrate ELA with SD+? if yes, how it works, can I open incidents from ELA for example? Thanks
Can't login in to Service Desk
We were trying out Service Desk Plus and for some reason it is now not allowing us to login. We still have the default password for administrator, but when we login in the page just flashes really quickly and then returns to the login with incorrect username or password. We are connected to MSSQL on another server and have this installed on Windows 2008 R2. There are no errors in the event viewer. Any Suggestions? thanks Wil
Verification Code Length
Currently ADSS send 8 digit verification codes We would like to make it 4-digit. Please advise.
Multiple ManageEngine software on the same server
Hi guys. A little help. I installed ServiceDesk Plus on my server and it's working, now I want the integration with ADManager, ADSelfService and OpManager but I need to install on the same server ServiceDesk was installed. When I start ADSelfService it throws an error saying pg_ctl.exe doesn't exist or is in use. ADManager works well and OpManager either. Can I install ServiceDesk and ADSelfService on the same service? How? Thanks for the help.
Feature requests for RackBuilder of beta.
Hi all, We have tested the feature about beta of Rack Builder. We seem to be nice if you add below features for Rack Builder: 1. Ability to blinking the icon when alarm is generated. 2. Ability to edit the "Front/Rear" name. 3. Ability to edit the font size/color. 4. Ability to add several fronts on one canvas. 5. Ability to move(or drag & drop) the location of Front image. 6. Ability to change the background color/image. 7. Ability to add to widget of dashboard. 8. Ability to remove the margin between
Moving database from localhost postgres to enterprise postgres server
Is this possible?? I tried the change DB function, but it does nothing. Would like for all postgres db's to run on our enterprise PGSQL server, not in individual instances on separate servers.
Reglas comerciales
Buenas Tardes, Arme una regla comercial para que cuando los incidentes cambien a estado "resuelto" se asignen a un grupo determinado para que los de ese grupo se encarguen de cerrarlos. Pero los incidentes siguen quedando asignados al técnico que recogió dicho incidente. La regla actualmente esta puesta para que se ejecute cuando es creada y editada. Como regla tiene que cuando el estado es "resuelto" se asigne a un grupo en particular y que notifique por correo electrónico a una dirección. No se
Powershell Scripting Issues - Setting Account Expiration Dates
Hi, My institution is attempting to, with the addition of AD Manager to our toolset, set an account expiration policy for our users (We are a college). We have specific dates upon which we would like the accounts to expire upon, so that students are still able to have an account to register for classes with. Using a powershell session, I can verify that the script does work as intended. When attempting to use the script in conjunction with an AD User Creation template, however, it fails to properly
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