Exchange 2010 Linked Mailbox creation using AD Manager Plus template
Hi, When will AD Manager Plus support the creation of Exchange 2010 Linked Mailbox under new user template?
The backup file is not compatible with the current version of ADManager Plus.
Hello Everybody, I have a difference with a new install which a build 6541 and a old version which after the application service pack have a build 6540. My problem when I want migrate the database with the backup, I have this message : The backup file is not compatible with the current version of ADManager Plus. How can I have the same version. Many thanks. Antoine
Where is Skype for PC ???
Hi DC Team! Where is Skype for PC in Software Deployment ?? Only Skype for MAC and Skype for Bussines are avaliable.... Why? http://odarchuk.com
Issue with DNS Resolving in Build 12200
Good morning When we installed OpManager 12200 we had an issue with the DNS Reverse Lookup which meant that lots of machines were showing up with their IP Address instead of the resolved name. We have now resolved the DNS issue and tested this via the DNS resolver, which works, however the monitored machines are still displaying the IP Address. Rediscovering the machine does not change anything. Can i force OpManager to resolve the IP of the monitored machines or do i need to delete the
Change $TicketOwner variable? Priority 1 workflow issues.
I'd like to know if it's possible to change the $TicketOwner variable in SLA's to be something like $SupportGroup. I know this is not possible through standard configurations but would like to know if we can change a config file on the back end of the application to achieve this. The problem we currently have with notifications is our Priority field is hidden from the request and they submit a ticket i.e. "E-mail having issues". The support groups would receive the notification seeing e-mail is having
Can't start Desktop Central on our server
I've installed DC today on our 2008 server but it says : Event viewer says: The description for Event ID 0 from source PostgreSQL cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event: 2017-02-15 15:46:22
Suppress individual windows service monitors
Hey there How does one do the above without suppressing all the alarms of a device? When we do maintenance/updates on certain services they need to be down and we'd like to suppress the alert. Regards, Mat
Edit Task via REST API
Hello- I need to edit an existing task via the REST API. Is there an online reference to the SDP REST API Version 2? Or, can you provide feedback on the snippet below? Public Sub test_edit_task() Dim objHTTP As New MSXML2.ServerXMLHTTP Dim URL As String Dim body As String Set objHTTP = CreateObject("MSXML2.ServerXMLHTTP") URL = "http://localhost:8080/sdpapiv2/tasks/25051?TECHNICIAN_KEY=A3514EB6-0B6A-463E-A145-7609FECF5EDC" body = "INPUT_DATA=" & "{""task"":{""title"":""Sample
Project Report Request
I need a report that displays the following and I don't see the italics item below as a field option in the Wizard MSSQL / SD 9.1 9103 Project ID Project Title Project Type Site Owner Members List (From Members Tab)- Need to show who is involved on the report Priority Status Created Date Schedule Start Schedule End Actual Start Actual End
Preventive Maintenance Scheduling
Hi, Is there any way to schedule a task\check to be created every Monday of a month ? we can do the first day of the month but we have a process that needs to run every 1st Monday...... Any ideas without creating these all in advance as one offs ? Regards Andrew
Cannot create new Incidents after upgrade to 9.3 version
Hi There I have upgraded to the latest version (9.3) and now, every time when i want to create an incident manually the page is not loading. I have tried different browser/OS still same thing. I have upgraded this on our test environment and that issue is not there.
Report about Skype versions
Hi ALL! I need scheduled report (every monday) about what versions of skype are installed in each PC in company. How to ? http://odarchuk.com
Personal Password - Issues with using & in category name
After upgrading PMP to 8604, one of our users reported an issue where they could not get to the 2nd page of passwords under a custom category in 'My Personal Passwords'. After some trial and error, it turns out that by having '&' in the category name, PMP doesn't respond to any clicks/commands to move to the 2nd page OR to view 50/75/100 accounts. By changing the '&' to 'and', those above functions worked again! Not really an issue for us now that we understand why it wasn't working, but just rather
the schedule reports data not same on the Exchange reporter
Hi Salaam, The below report show different Total number of message for user nasser the report generated by "number of message by sender". Sendded Scheduled report show Total number of message for user nasser =47085 (picture 1) Report from manageengine tools show Total number of sent message for user nasser =76853 (picture 2) Scheduled Sent Report to email Report name ("number of message by sender") Report from Manage Engine Tools Report name ("number of message by sender") Best
Traffic Percentages exceed 100% in Capacity Graph
Hi, I have an issue with some of the reports generated by NetFlow Analyser where the percentages are exceeding 100% on some graphs. I have checked other threads and can confirm the Interface parameters are correct, the active timeout is set to 1 minute etc. Hoping you can help here....my version of the software is 11.0.0 (Build 11001). I have attached a extract from the report showing the Traffic Out as exceeding 100%, yet the IP Group is set to 50Mbs for this particular traffic profile and I have
not able to change serverity of ticket
Hi, I am not able to change the severity of ticket assigned to a user in group same as of mine. We are 5 users in the same group.
Business Rules Not Executing
I am attempting to use business rules to assign newly created requests to specific technicians based on site and category. None of the new requests are being assigned to any technicians. All requesters are assigned a site and department. Category is a required field in the default incident template. The only incident template is the default incident template. There are four sites. Every site has only one business rule. All four business rules have "Execute when a request is Created, Any Time"
Reporting
Hi, Is there any way to get a report of all the categories, sub categories and items ? A
Database Password of My SQL in SDP
Hi Team, I have recently deployed the Manage Engine Service Desk Plus on my PC with option as MySQL database. So can u please tell the default username & password of database created in it. I need the same to trace out the DB from there. Regards Prashant Mangal
Installation Problem
Hello guyz. i just installed free edition of OpManager which is limited to 10 devices only. After all the file has installed i have this web browser open which indicates that system is initializing modules. but this process is taking forever. I have pasted the image for the better understanding. I don't know what to do next. Please Help.
Problem with backup cisco device in DeviceExpert
Hello! We have problem with backup configuration from a few cisco devices. Configuration of device is correct. But some of them are not backup. From debug log: [09:26:57:393]|[02-14-2017]|[com.adventnet.ncm.messageboard.MessageBoardAlertUtil]|[SEVERE]|[14]: Exception in connenctAndFillMessageDetailsTable()| java.text.ParseException: Unparseable date: "30-Dec-2014 02:15:26" at java.text.DateFormat.parse(Unknown Source) at com.adventnet.ncm.messageboard.MessageBoardAlertUtil.getTimeStampValue(MessageBoardAlertUtil.java:113)
Managed Server Instance unable to Start
Dear Team, We are facing an issue while connecting to one of our Managed servers, we have restarted it , it comes online but when we access to web , it stops responding , The alarms are being generated from the managed server instance but on the main admin server is shows as down and the GUI is inaccessible as well. We have performed the below steps again and again still no luck. 1.) Please open run and enter services.msc and stop the service of AppManager and disable the service completely. 2.)
Change default font on reply
Hi there, could someone please advise how we change the default font when clicking on reply to a ticket in the system. We would like to default to Arial 10 but just now its on another font. I have managed to change our default font for the signature to Arial 10 which works fine.
LDAP sync with AD
Hi there, we are setting up the ticketing system and have imported the users from AD but noticed that the Site field has not populated with anything. We would like to populate the Site field with the City details from Active Directory user accounts, could please advise and help on how to acheive this. Thanks
Information about software inventory disappeared
Hello, I have Office Standard 2016 software installed in my computers. When I looked in the "Inventory" log the information disappeared. When I searched the information on computers the record appears. How is it possible? lol In Inventory: In Computer:
Incidents and Tasks
In our implementation of tasks, having one incident spawn multiple tasks, we've noticed that a number of times an incident will get resolved but the task itself stays unresolved/incomplete. I'd like to know if it's possible to do either of the following - #1 - Prevent an incident from being able to be resolved if the tasks for the ticket are not completed. -OR- #2 - Automatically mark tasks as resolved if the incident itself is resolved.
Event log monitoring will only alert on Critical
I created an event log monitor but it will only email when I set the criteria to Critical.
Brach Office with DS - Doubts
I installed the server with DS, but my client agent doesn't communicate with him. In the agent details of my client the "Server IP Address" and "Server Name" is the my Primary Server and not the DS Server
How can I edit an existing NCM credential profile?
I have an existing NCM credential profile, how can I edit it?
integration with Zoho CRM
Hello, any plans concerne the integration between service desk plus and Zoho CRM ? thanks you
How to prevent closing requests that are based on the Default Request template?
Hello, Is it possible to use Field & Form Rules to prevent technicians from closing a request that is based on the Default Request template? We need to make sure the requests are based on the specific templates we created so that the reports contain all required data. Best regards, Demetrius
Feature Request- Change Field Types
1) Are there plans to bring the new field types (Multi-Select, etc) to the other modules like Change Management? 2) We could use more fields in Change also..
Contracts: Link to Site
It would be nice to be able to link a Contract to a Site, so that technicians can only see the contracts that are in their scope / regional perimeter. Antoine
Feature Request: Add roles as a filter to User Groups/Send notifications to an User Group
Two part request: 1. The ability to filter and create a group based on roles (i.e.: all SD techs, Service Approvers, etc..). This comes in handy if we have roles assigned throughout the organization where a filter by title, department, or site is to broad 2. The ability to send announcements to specific users groups. Right now the only option is email which is useless when you would like to share an announcement with the organization. Instead if the ability to email to an User group is added, we
Sharing AD user accounts across multiple MSP Accounts
I have our SD MSP set-up with our Cloud team as the main MSP account (1 - HOST). We've set-up our AD and have everyone in as requesters and all is good. Now our IT department wants to come into our MSP application. We'd be using the same AD accounts but we want to set them up as a separate MSP Account (1 - IT) so we can split out the Service Catalog as well as incident & request templates. Under Window's Domain Scan, I edited our domain and set it to share with the "1 - IT" account. I then went
Does archiving reduce backup time?
I find that backing up the database before applying software updates takes longer and longer, the longer we use ServiceDesk (due to database growth; our requesters often include attachments). I'm curious whether the backup time is reduced after you archive old requests using General --> Data Archiving. Can anyone who has archived before comment? Thank you!
Alerts For Enabled Users that were disabled before
Hello How can i filter alerts for enabled users that were disabled before. I tried filter in advanced configuration, but maybe I don't know the right value. Thanks for advance!
Invalid License File
I have a new license file but continue to receive "Please Enter a valid license file" message when I attempt to "install" it. Thanks
how to extract Reprt on "time taken to resolve a ticket "
hi team, I need to get a report on how much time a technician takes to resolve a ticket. plss help me with this report
TOP 10 mailbox size only showing one user
All reports seem to be working fine except top 10 mailbox size. I ran the appropriate reports and it is only showing one user regardless of which filter I apply Anyone have an idea?
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