Migrating from test to production environment
Are there any methods for exporting things out of one AD Manager environment such as delegation roles, naming formats and other server configurations, and importing them into another environment? A lot of configuration has gone into my test environment and I'd love to be able to pull that into my production server in some automated fashion.
Per-User Notifications and Request Closing Rules per Support Group
Two requests I have are in the subject. It would be nice for us to have the ability to select what technicians get what notifications. "Alert Technician by e-mail when a request is assigned" - This would be nice to control which technician wants to get these notifications. Not everyone wants to be spammed with emails, yet some people would like to have these. Same goes with "Alert(or Notify) technician by e-mail when there is a new reply from the requester" - This would also be nice to control per
Provisioning tool error API 102
The app itself returns an error "Failed : API102: Error occured" and if I check the logs I can see there is a 500 internal server error being returned. We have 1000+ more users to migrate so they may log in and send requests through via Web Portal. 194 were migrated successfully. Please tell me why we cannot import more then roughly 200 and please upgrade the limit to allow the additional users. I found in another thread this answer: As discussed we have increased the requester login count from
Service Plan - Monthly allowance
My client has infinite monthly allowance, is this the best way to reflect this in a service plan?
User/Admin guide
Hi, Does anyone know where to locate the user or administrator guide for NCM? I am trying to configure configlets for a Juniper switch and I am having trouble. I would like to verify in the administrator guide the correct steps. Thanks
Send soon to expire Account Notification Scheduler Notification to manager?
Does AD Manger Plus have the ability to email the manager of an account that is expiring?
9240 looks good!
Just updated from 9234, the font/size/bold looks much better, easier to read. Thanks for the update!
FAILURE :Database exception while discovering workstation. : Duplicate entry for key
FAILURE :Database exception while discovering workstation. : Duplicate entry for key Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File. Currently this error is only happening to a single host. It is a VMware ESXi 5.5 Host all 5 other ESXi hosts scan properly.
CAB member doesn't have a Reccomend and Reject buttons
Hi We are in the process of setting Change management module up. We made an example with 2 CAB members, however one of the CAB members gets the Reccomend/Reject button while the other one doesn't. Do you have an idea what settings on the users we need to change in order to make it work?
Query to import categories sub categories items with descriptions
Hi, I know that I can import categories, sub categories and items. But there is way that I can import as well their corresponding descriptions? Customer have a CSV file with all the categories, sub categories and items with their corresponding descriptions. I want to to use that file to import them without to have to go to each one and enter their description manually. Thanks, Jose
Info on upgrading ServiceDesk - XP and Chrome49
Hi, I’m planning to upgrade from 9227 to 9240. We have some users that needs Windows XP for legacy apps, and I fear that I may encounter some problems letting them access ServiceDesk. (IE8 is no longer supported, so I ask them to use SDP with Chrome 49). Is there any problem so far with XP + Chrome49 with ServiceDesk Plus 9240? Thanks Marco
SSL with SHA2 Certificates
Hi, ServiceDesk supports SHA2 Certificates for SSL? Is there any walkthrough to set up a proper keystore with SHA2 Certificates? Thanks Marco
Url monitoring : Proxy
Hi, It would be worthwhile to be able to define a proxy for each url monitoring. Please, would that be possible? Regards, -- Ali
Creating request via email
When creating requests through email, is it possible to include information to pre-populate some of the details, like due date, category etc?
AD360 - Build 4108 introduces notification center.
Hello Everybody! We are happy to announce the release of the latest build of AD360 – build 4108. This build introduces notification center to alert you about critical events. Feature: Notification Center - Now get instantly alerted about critical events, such as low disk space, product downtime, and mailer server configuration, and take necessary action from within the web console itself. IMPORTANT NOTE: Existing customers of AD360 can update to this build using the service pack from: https://www.manageengine.com/active-directory-360/service-pack.html
Custom SLA/Triggers to enforce Incident Assignment
Looking for some ideas here: Our company currently reports issues and requests only via email. We have implemented email integration which is working fine. I want to know if there is a way to start a timer and force incoming tickets to be both categorized and assigned within 2 hours of the ticket being created. If we miss the target window of 2 hours I want to be notified via email. Is this something that can be done natively in the portal?
still assign ticket to technician who already marked on leave
technician marked on leave and i have tried to using load balancing and round roboin method in "technician auto assign". it is the same result. please advise. thank you!
Stakeholder Function
Hi, I was wondering if you have or could add the following to be considered in the future ? At the moment all tickets that are produced go to a team and have an owner, which is fine. Sometimes some technicians or requester s need to be updated as to the progress of specific tickets. They dont want to own it or get e-mails but they would like something or somewhere where the tickets they are monitoring can be viewed, listed, summarized or notified about. This would need to be a manual thing , like
Locking a ticket whilst it being worked
Hi, Can you add the feature of locking a ticket whilst its being worked on? Thanks, Tracy
Domain change of OpManager server
I am going to change domain name of OpManager server. Is there any impact of it into existing configuration?
deleting an enrolled user
Hello, is there an option for deleting an enrolled user, can this be done via the admin console? thanks Ravindra
Is there a way to change the display in Requests to show the time in 24 hour time format rather than 12 hour format ?
We would like to see the display when looking at lists of Requests to show dates and times in 24 hour format rather than 12 hour format . Is this customisable ?
Asset Scanning and communication
Hi All Before Christmas we deployed a new AV and firewall version. Now all of my clients aren't communicating with ME SDP. I've tried following various documents online to add exceptions. I was getting the first screenshot attached. I have now resorted to stopping the firewall service on my machine and then scanning it and then I'm getting FAILURE: Timeout in agent communication. I did try and log this with ME support but that isn't working and just keeps asking me for verification every time. Can
Merging of accounts
Product "Manageengine Supportcenter" build 8008. Current situation 3 Accounts A, B and C Each account has multiple linked contacts Each account has multiple requests Desired situation: Merge Account B and C into D A keeps multiple linked contacts D has merged linked contacts from B and C 2 contacts should be able to view any request done for account A and D Requests from B and C should now be linked to D After merge requests should still reflect the original company B or C Question: Is there
Adding variables to Resolution Temaplates
Hi, we are in the process of setting up some resolution templates for the most common fixes, however there is no way to add variables to the template like we have been able to with the reply templates. is it possible to add variables to resolution templates for the requester name and the email signature? Thanks, John
Servicedesk Plus and DCentral Plugin
We have purchased Servicedesk Plus with DCentral Plugin. After deploying Dcentral Agent it seems all the information collected by DCentral Agent is not getting updated to Servicedesk Plus Asset CMDB. Both the products are integrated. Any help will be appreciated.
Browser Notifications
Hi, Does SDP have the ability to notify a technician of an assigned ticket via the web browser? Sort of like a plugin for the browser. It would provide a visual indicator for technicians who maybe on a different tab or monitor when the ticket is logged in the system. I'm trying to avoid enabling the email notification rule that alerts the technician of an assigned ticket. Thanks Terry
Dashboard for management
Hi everyone, Does anybody know how can I create a high-level dashboard for management in OpManager? I need to group different servers/network devices in groups and hide them under the tiles. The tiles are going to look like: Email, Network, VM, SomeApp. The tiles should change the color according to the devices status inside. Kind regards, Pavel
First response to a ticket does not show up in report
I'm experiencing a problem running version 9.2 Build 9235. I generate a monthly ticket report and often (but not always) I find that the first response to a ticket does not show up in my report. If I manually cross-reference the request ID# I can see the response in the 'Requests' tab, but it's not affecting the Responded Date time-stamp in the report. In the attached screen capture, note the first response was within two minutes of ticket creation time. The report generated CSV shows the 'Responded
Missing Subject on Notification Email
Hello, The subject of the email notification to notify the requester when a request is assigned is blank. Other notifications are showing the subject. Below is a pic of my settings:
Changing the solution template?
Hiya there, Now i might be blind, or this might just be a feature, but i'll ask anyways. We would like to change the text that gets sent on email to the requester when we fill in the Solution and close the case. The only problem is that i've been unable to find where i can do that if it's even possible. This is what it looks like currently. Din forespørsel [ID:10880] har blitt løst. Tittel : Sample text (title) Beskrivelse : Sample text (description) Løsningen er : Sample text (Solution) Klikk
Issues with closing tickets
Since going from an eval license to a full license now when trying to close a ticket it says that certain fields have not been filled in but they are now not showing? So I have multiple tickets I cannot close. Any ideas?
Project Owner
When creating a new project the only option for project owner is the user creating the project. Should the one creating the project be able to assign someone else other than themselves as the owner?
Updating Change in planning stage via API call
Currently, we use a default account to post API calls to create a change, but once the change moves beyond the submission stage, we are unable to update it with this default account. Do we need to utilize a technician_key for the requester or send a specific field within the input data section of the request parameters? Thank you in advance for your assistance Mike
View and choose Approval Order when multiple ones are received.
Hi, Is there a way for a recipient to see all approvals that were received and choose which one's are to be approved. I have customers with complaints stating they can only see one approval at a time in a specific order in SDP when sent multiple approvals and can't choose the order in which to approve. Thanks
Remove older Java version
Java update with Desktop Central could not remove the older Java version.
Unable to ADD_NOTE to Change Related Operations via API
Doing a simple test through a web browser and SoapUI, I am unable to add a Note to a Change Request although the option is available through the web page itself. Sample request: https://servicedesk.lenderlive.com/sdpapi/change/3206?OPERATION_NAME=ADD_NOTE&TECHNICIAN_KEY=removedforhttps://servicedesk.lenderlive.com/sdpapi/change/3206?OPERATION_NAME=ADD_NOTE&TECHNICIAN_KEY=removedfor posting&INPUT_DATA=%3CDetails%3E%20%20%3CNotes%3E%20%20%3CNote%3E%20%20%3Cparameter%3E%20%20%3Cname%3EisPublic%3C%2Fname%3E%20%20%3Cvalue%3Efalse%3C%2Fvalue%3E%20%20%3C%2Fparameter%3E%20%20%3Cparameter%3E%20%20%3Cname%3EnotesText%3C%2Fname%3E%20%20%3Cvalue%3EText%20added%20to%20the%20note%3C%2Fvalue%3E%20%20%3C%2Fparameter%3E%20%20%3C%2FNote%3E%20%20%3C%2FNotes%3E%20%20%3C%2FDetails%3E
Desktop Central <-> Service Desk Pro Integration question on Asset
Ok, so If I have an existing asset in SDP and then add it to Desktop Central, what is the common workstation field that binds Desktop Central to update it in SDP? For example, I added a new asset into SDP with ONLY the same hostname as it already appears in Desktop Central but doing a scan now on it doesnt update it. As a test I added a new system to Desktop Central, which then created the asset in SDP. It stays updated. I've removed all the info on that asset and it still stays updated from Desktop
Resolution vs solution when closing ticket
Is it possible to have the resolution tab be default instead of the solution tab? We have build 9236 Thank you, Mercy
Change title size of solutions
Is there a way to change the title size of the solutions list. It would be a much nicer interface if the title font could be increased.
Next Page
