Asset Scan failing on multiple workstations
We seem to be having issues scanning workstations in the past few weeks. Happens if we use the agent or don't, we just get a 'General failure when performing the operation'. It seems to have started happening around the time we upgraded to 9236.
Can requester deny resolved ticket ?
Hello, when technician resolves the ticket, requester gets the notification to close it. There is only one option available which is 'Close'. What to do if he doesn't agree with resolution and want to reject it and put it back in Open state ? Thanks!
Approval Page Update
It would be nice if on the approval page where you click on approve or reject, etc if any other previous or next stage approvals on the ticket or change were listed and their status in addition to the details that are already present
default login not completing login cycle
I have a fresh install of FileAudit Plus, and it's not taking the default admin/admin login. It starts to load the next screen, then drops back to login screen. If I put a bad password in, I get an invalid username/password error, so the password is still default. Is there a way to see what's going on?
Rest API for CSV Requester Import
Hi, For various reasons, we can't use AD sync for our users. As an alternative, we've been using a CSV import. Is there any way to automate this? I found where I can use rest api to create requesters, but I can't use it to add login name/domain information. Has anybody had any success in something like this? Currrently, we're having to build a csv, then manually import users every morning. Ideally, I'd like rest api to be able to import a requester with: Display Name First Name
Creating Fields and sub fields from CSV file
Hi I would like to create a new field and sub field for use with service catalog forms. The first field will have 30 items and based on the first selection a customer will be able to select from 30 fields in the sub field. Is there any way to import the fields and sub fields from a csv file ?
Netflow showing wrong data
Netflow showing wrong data I have configured netflow. But sometimes my report shows wrong data like 4.2gb for 10-15 IP address going to same destination which I know is wrong. Hence I get wrong interface utilization report. Is there any way I can fix that or find why its causing like that.
Set a requester default asset
Hi, We have several assets (laptop, mobile phone, tablet etc) assigned to a requester. Can we set a specific asset as a default asset for this requester? if yes, how? How to automatically associate the default asset to tickets (incident/request) log by a requester? Currently we have to manually select the asset from the asset list. Thanks, Wang
[KB] Customization at its Peak
O365 Manager Plus, provides you various customization features that make Office 365 administration effortless. This post covers some of the prominent customization features available. Manage selected mailboxes O365 Manager Plus also allows you to manage a particular set of mailboxes instead of all the available mailboxes in your organization. It reduces the overhead of perusing the report for the required data. Steps to follow Click Office 365 Settings, found in the top right corner of the console.
Did you know - How to customize Logon-to Domain List?
Does your environment involve working with multiple domains? Make it user friendly by listing the domains, for your user, to choose from. ADSelfService Plus gives you, the Administrator, the liberty to customize the end-user Logon page. You can create a drop-down domain list in the user logon page to help the user choose the domain he wishes to log on to. How to Configure? Log in as an Administrator1. Navigate to Admin Tab 2. Click on Customize --> Logon Settings --> General 3. Enable the Show ‘Log
migrating DB from PGP to
Hi i have on my system the PG DB and i would like to convert it to SQL how can i do it ? thanks TK
Backup File Not Found
When viewing the status of backups, a message "file not found" is listed. When I go to the backup location, the backup file is there.
Free e-book: Managing and Securing Mobile Devices for Dummies
To help you keep up with advancing mobile technology, while protecting corporate data and assets, ManageEngine gives you a definitive direction in the latest ebook on Managing and Securing Mobile Devices. Click here to get your free copy now!
Free e-book: Managing and Securing Mobile Devices for Dummies
To help you keep up with advancing mobile technology, while protecting corporate data and assets, ManageEngine gives you a definitive direction in the latest ebook on Managing and Securing Mobile Devices. Click here to get your free copy now!
Free e-book: Managing and Securing Mobile Devices for Dummies
To help you keep up with advancing mobile technology, while protecting corporate data and assets, ManageEngine gives you a definitive direction in the latest ebook on Managing and Securing Mobile Devices. Click here to get your free copy now!
Free e-book: Managing and Securing Mobile Devices for Dummies
To help you keep up with advancing mobile technology, while protecting corporate data and assets, ManageEngine gives you a definitive direction in the latest ebook on Managing and Securing Mobile Devices. Click here to get your free copy now!
Free e-book: Managing and Securing Mobile Devices for Dummies
To help you keep up with advancing mobile technology, while protecting corporate data and assets, ManageEngine gives you a definitive direction in the latest ebook on Managing and Securing Mobile Devices. Click here to get your free copy now!
Free e-book: Managing and Securing Mobile Devices for Dummies.
To help you keep up with advancing mobile technology, while protecting corporate data and assets, ManageEngine gives you a definitive direction in the latest ebook on Managing and Securing Mobile Devices. Click here to get your free copy now!
Preventive Maintenance Tasks
Hi, Is there a report that can show all the Preventive Maintenance Checks and Task inc the Description ? Any help would be appreciated. I found one from the forums but it's not giving the description. Andrew
Error in the DB ???
Hi i am getting thie error more then once , what can i do /?
Default threshold for Application Monitors
I need to change the threshold for the application monitors from Critical to Attention. When I set the threshold through the administration tool it applies it to Critical.
Super admin lockout
I realized that when a superadmin changes its password policy (or email address), it looses its super admin role. Unfortunately if it is the only super admin and superadmin creation is disabled, then there will be no super admin in the system, and noone can create anymore. The only solution is to have superadmin again is to restore a backup. Is it a normal operation? Is there any way to set superadmin in this case?
Field vs Resource Info
Hi, How come you can paste a list into a Field,but you can't into a Resource Info entry without it moving it to horizontal ? I understand there is a limit to the number of fields so we have aimed to use all our templates Requests with Resource Info items but was wondering if there are plans to give these the same ability (multi-Line Text Field) as fields when it comes to accepting data ? FIELD 1 2 3 4 5 6 RESOURCE INFO 1 2 3 4 5 6 Andrew
Service Catalog - Approval link variable
Hi what is the variable for a link to action a service request ? I have deleted it from approval mail message template :(
Problem with renew ServiceDesk Plus Free Edition license
Hello, Can I renew our ServiceDesk Plus Free Edition license? How can I do it? I cannot do this from SDP start page:
Tip of the week - Categorizing columns in your spreadsheet for auto analysis
Analytics Plus can automatically read and analyze data in your spreadsheet (or any other data source) to create out of the box analytics in a fraction of a second. Using an intelligent algorithm, Analytics Plus parses numeric, date, currency and other data columns to create dashboards and reports. The data type in each column is automatically categorized by the application, however, this can be changed using a drop down field in Data Preview screen. It is important to get this categorization right
Azure SSO and custom subdomain SSL certs
Hello, I have Azure AD SSO setup for SDP On-Demand. I've uploaded the cert supplied with the Microsoft SSO app configuration. The problem I have is when I use my custom subdomain, the domain shows as not secure for an invalid cert. For example, I go to https: subdomain.mydomain.com redirects me to my Azure AD SSO login. After login, it redirects back to subdomain.mydomain.com with invalid cert displayed. I cannot find a place to add the cert for this domain within SDP OD. Of course, all works
Open Tickets from Received email
We are running 9.2 and have not made any changes but stopped having tickets opened randomly about mid day Tuesday. I am not getting any errors and the emails are in the proper mailbox. The admin mail settings just says "running" when trying to fetch mail. We have checked all ports and Connectors as well as restarted the server. Any Ideas?
How to setup Appmanager to run on SSL certificate
Hi team, I have the following concern, how to install or what is the complete procedure to install an SSL certificate in the Applications Manager product?
ServiceDesk Plus open house blow out - ManangeEngine SFO User Conference
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Custom Applications in On-Premise version ?
Hello there, Are there any plans to include the "Custom Applications" in the On-Premise version of ServiceDesk Plus ? Thanks, Antoine
D'ont Start a new installation of SCP
Today, i installed a SCP for try it... After the installation, when start the web client, d'ont appears the main page... Here you are the serverout0.txt Bets Regards/mb
Modified Admin Groups not giving any data
Hi i am in need of getting the modified admin groups to give data and then alert us when someone adds a user into the domain admin groups. This is required for auditing purposes. I have auditing working on my domain controllers and the alert/report profiles setup correctly but there is never any data in this one report. All other reports show data so i know polling is working and auditing is working. support hasnt been able to help as of yet. Any ideas? i am running ad audit version 4.6.0 with
Is it possible to filter on time-based criteria in a custom report
Good day, I am currently attempting to create a report within ADAudit Plus that checks for suspicious logon activity. Effectively, what I'd like to do is have a report that says "if user X has failed logon three or more times within a five minute timeframe, report it." Is it possible to have a "greater than or equals to" criteria in place on a custom report, as well as to set a timeframe for such criteria being met? Thanks in advance for your response.
ADAudit Plus Using External Database
Hi, We are trying to deploy ADAudit Plus using external database. The application will be deployed on AWS and we plan to use RDS Postgres instance to host ADAudit Plus database. My understanding is that currently the default database is PostreSQL so this should not be a problem but the implementation team report that they cannot use external database. From documentation I only found guides to migrate database : https://www.manageengine.com/products/active-directory-audit/ad-audit-plus-db-migrations.html
Is there a way to programatically detect if the mail fetch has stopped
I have been burned enough times, that I would like to monitor when the mail fech stops within service center. Is there any way that I can setup an alarm, or a key to watch when this happens. Thanks, John Robles
Self Service Catalog Email Generation
Does anyone know if there is a way to have an email sent to the requester when they enter a service request through the self service portal? Currently the requester's are sent an email stating that their request has been received and someone will be with them shortly, I would like to continue that but through the self service portal in Service Desk. I would like the email to contain the SLA that is currently assigned to the service category that they are selecting (i.e. new computer purchase SLA
bulk update employee ID
Is there a way to bulk update the "employeeID" attribute? I do not see any header that matches up with "employeeID" when I look at the "List of LDAP attributes suppored by ADMP". Thanks
Error on User Creation for Lync
I have the user creation template configure to create a Lync account using the default naming format for the SIP address: "sip:"%mail% I get the following error when creating a new user: Error while enabling Lync services for the user - System.Management.Automation.RemoteException: Cannot bind parameter 'SipAddress' to the target. Exception setting "SipAddress": "Cannot parse SIP address for user information." If I go back after the account is created and enable Lync using the same naming format
Field and Form rules - manager unable to see form after disabling subject
Hi all I would like to disable the subject field on user submission so that on form submission customers can not make changes to the subject field. I have created the rule but when the manager goes to approve the form they are unable to view the information in the request so they can correctly approve or reject the request. see below.
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