Can requester deny resolved ticket ?

Can requester deny resolved ticket ?

Hello, when technician resolves the ticket, requester gets the notification to close it. There is only one option available which is 'Close'. What to do if he doesn't agree with resolution and want to reject it and put it back in Open state ?

Thanks!

        New to M365 Manager Plus?
        New to M365 Manager Plus?
          New to RecoveryManager Plus?
          New to RecoveryManager Plus?
            New to Exchange Reporter Plus?
            New to Exchange Reporter Plus?
              New to SharePoint Manager Plus?
              New to SharePoint Manager Plus?
                See all integrations
                New to ADManager Plus?
                See all integrations
                New to ADManager Plus?

                  New to ADSelfService Plus?

                  Start your free trial
                  Start your free trial

                        Related Products