Self Service Catalog Email Generation
Does anyone know if there is a way to have an email sent to the requester when they enter a service request through the self service portal? Currently the requester's are sent an email stating that their request has been received and someone will be with them shortly, I would like to continue that but through the self service portal in Service Desk. I would like the email to contain the SLA that is currently assigned to the service category that they are selecting (i.e. new computer purchase SLA 5 days to completion).
Thanks
Colby
Thanks
Colby