Incidents and Tasks
In our implementation of tasks, having one incident spawn multiple tasks, we've noticed that a number of times an incident will get resolved but the task itself stays unresolved/incomplete.
I'd like to know if it's possible to do either of the following -
#1 - Prevent an incident from being able to be resolved if the tasks for the ticket are not completed.
-OR-
#2 - Automatically mark tasks as resolved if the incident itself is resolved.