Business Rules Not Executing
I am attempting to use business rules to assign newly created requests to specific technicians based on site and category. None of the new requests are being assigned to any technicians.
- All requesters are assigned a site and department.
- Category is a required field in the default incident template.
- The only incident template is the default incident template.
- There are four sites.
- Every site has only one business rule.
- All four business rules have "Execute when a request is Created, Any Time" enabled.
- All four business rules have "Turn on cascade execution" checked.
- All four business rules have "Override request values with Business Rule values" checked.
- All four business rules have "Disable Business Rule" unchecked.
- All four business rules show the correct site in a field that cannot be edited.
- The business rules each have one criteria and one action.
- The criteria for each business rule is "Category is Tech Support"
- The action for each business rule is "Assign to Technician [technician name]"
These business rules are not being applied when new requests are created. I am not sure what troubleshooting steps I can take to resolve this issue.
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