sending email from the servicedesk
when i send a notification for approval through the helpdesk, to the approver , the sender name would show as IT HELPDESK. but if i go to the request itself, and see all conversations, it shows the technician name, that is my name who send the request for approval. is it possible to set the settings as when me as technician sent a request for approval, the approver has to get in his inbox, my name as the sender and not the IT HELPDESK?