Hiding unpicked selections in Service Catalogs
I'm not sure if this is an existing feature, or an enhancement request:
We have some Service Catalog forms that have a lot of resource questions in them. As the requester selects certain fields, the fields become visible. This works well for the user, as they don't need to see unnecessary questions.
However, after the form is submitted, and the Help Desk opens the request, they see every resource question and field (even the ones that were not selected). They need to then scroll through this lengthy form to get the information that they need.
Is there a java method, or ServiceDesk setting that will hide or remove any unused resource questions\fields from the technician view? This way, only the selected information is presented to the technician without all of the unused fields.
Thanks.
Dave
We have some Service Catalog forms that have a lot of resource questions in them. As the requester selects certain fields, the fields become visible. This works well for the user, as they don't need to see unnecessary questions.
However, after the form is submitted, and the Help Desk opens the request, they see every resource question and field (even the ones that were not selected). They need to then scroll through this lengthy form to get the information that they need.
Is there a java method, or ServiceDesk setting that will hide or remove any unused resource questions\fields from the technician view? This way, only the selected information is presented to the technician without all of the unused fields.
Thanks.
Dave