CRSData
Hello, I'm investigating a way to reduce the Scheduled DB Backup size and discovered that most of the DB backup size is from "conf\CRSData\dc-crs\definitiondata\1.1\" (520MB over 550MB). In there there is datas from 6-8 months ago. I'm not sure what it is (looks like patchs DB and so on). Is it possible to clean this folder? Do you have tips of things we can clean to reduce backup size? Thanks Sylvain
SSL Certificate
is it still possible to use sha1 algorithm ssl cert issued by ca? or should use sha256 only? whenever i upload issued ca the service stops. i have follow https://www.manageengine.com/products/passwordmanagerpro/faq.html#ssl but not luck. Thank you, Van
How to remove notification at top of PMP
How to remove "Henceforth, recorded sessions can be stored only in an external location and not in Password Manager Pro database. To configure an external location, Click Here" from the top of the page?
Request additional e-mail options for notifications/escalations
I would really appreciate the following variables for notifications/escalations and script actions anywhere the system sends e-mail regarding a ticket: $TicketOwnerManager - Manager of the technician who owns the ticket. This is primarily for escalations but could be useful elsewhere. $TicketGroup - E-mail whatever addresses are specified for the support group the ticket is assigned to. $TicketGroupOwner - E-mail the owner of the group the ticket is assigned to.
Email technician when tickets are overdue
Good day, Is it possible to send automatic notification to the technician when an open ticket is approaching the "DueBy Date" similar to the option for tasks ("E-mail the associated entity owner when a task is not completed within schedule")
Manually run scheduled report
Hi, I'm setting up some scheduled reports and wondered if there was any way to run it manually to test it? I can see various options to schedule it and can change the schedule time? I was wondering if there is a way of manually running it without having to muck about with the schedule run time? Thanks
Reply by email doesn't trigger customized script
Hello Team, I have an issue with a script when a ticket is reopen. We use web service, all requester reply a requester by email. When the requester reply, the status is not “Reopened”, “New TCS” or “New DSIRH”. If I test this script into service desk plus, it works. By email, it doesn’t work. The requester don’t have access to SDP. They only reply by email. Is this issue corrected with new version ? We have 9233 version. Regards Sylvain
Can we configure email to be logged as incident or request
Hi Support, Whenever users in our organization send email to service desk official email. Is there a function for manageengine to auto logged incident or request? Appreciate you could share the configuration steps Regards, Vincent
Purchasing Part Numbers
When setting up the product and vendors, is there a way to tie a product to multiple vendors and have the selected vendor's part number show on the PO? I am noticing that we purchase the same product from multiple vendors (depends on who gives the best price that month) and each vendor has their own part number. I am able to add the part number to the product record but that is going to change depending on who we select as the vendor. The only way I have found that this will work for us is by creating
Assign roles on a per-site basis
We have a need to provide one level of permissions to a technician within one site and a different level of permissions within another site. For instance, in one site the technician needs to view only tasks assigned to them and in the other site needs to be able to view and edit everything. At the present time User roles cannot be defined on a per-site basis.
SQL Mirroring
How would I determn if SQL mirroring had failed? Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Replies to newly open requests are locked by default
Is this typical? Process flow is as follows: Requester opens request Technician receives an email that a request has been assigned to his support group Technician responds to email believing that the requester will see the reply, but the reply in the request is locked. How do we stop this from happening? We want any reply to be unlocked:
OpManager and Juniper EX4200
Hi All, I'm having an issue with the Junipers we have, I've just updated to OpManager 11.3 and added our Juniper EX4200 to OpManger, we are getting the following alert "Hardware Sensor Name : Routing Engine 1. Category : temperature. Current State : standby(7) - The sensor is operating under conditions that are non-critical." this is happening only to these devices, our Juniper SRX and the HP ProCurves are fine, I have checked the temperature on the switches and they are under the threshold that
Feature Request: Hide Task Types in Gantt Chart
Would like to have the ability to show/hide the task type legend while viewing a project gantt chart. As our task type list grows, the view is becoming cluttered. SD 9217 Enterprise MS SQL ------------------------- Canada
application is runing too slow
I am setting up a servicedesk plus but application is too slow. I have follow the instruction on your forum for java tuning and set as follow · wrapper.java.additional.19=-XX:PermSize=64m · wrapper.java.additional.20=-XX:MaxPermSize=256m · wrapper.java.initmemory = 256MB For small and medium customers: wrapper.java.maxmemory = 2512MB Thanks Fariha Naveed
Problem with dates in some reports
Hello, I recently installed Analiytics Plus and use it with a base of ServiceDesk Plus. In some reports, I have a problem with dates. For example: "Incoming Ticket Count Trend Monthly". If I choose in the Filter Time Created "Nov 2015", will be written on the chart creation time "Oct 2015" (see ITCTM_Nov2015.png). Now I remove filter: all months shifted Nov 2015 -> Oct 2015, Dec 2015 -> Nov 2015, ..., Feb 2017 -> Jan 2017. (see ITCTM_All.png). Change the chart type for a Line Chart (see ITCTM_Line_All.png).
How do I increase Incident - Additional Fields
Hi Support, As per the subject as above how do I expand the Incident - additional fields My numbers are at 17 out of 24 Regards, Vincent
Asset Management and AWS instances.
We are starting to use AWS for some of our applications or as replacement for physical servers. We are wondering how others are managing the assets when they are AWS instances. Are you handling them like VMWare/ESX Virtual Machines or as just physical servers or leaving them as "workstation". There really is no clear option on this. As there is no VM HOST that we know of hosting our AWS Instances, just a REGION. So marking them as Virtual Machines is not quite right, but they are also not physical
ADAuditPlus: Deleting alerts more than, 100 at a time.
I've only just turned up ADAudit Plus and have over 1599018 critical alerts. They are useless alerts and I don't want to sit here deleting 100 at a time for the next week. Should be some way of removing these all in one swing. . . right? Thanks for your comment(s). Ryk0. . .
End Point Management Seminar - 21st Feb 2017, London
ManageEngine is hosting a seminar on End Point Management in London on Tuesday, 21st February 2017. Few of the topics that would be covered here are : Mobile Device Management, Patch Management, OS Deployment, Software Deployment, Asset Management, Remote Control and much more! You can register for the event here - http://bit.ly/2k6j6Yn
How to reset Request ID for Service Desk using Postgresql
Hi Support, I'm currently evaluating ServicedeskPlus 9.2. I am actually new with postgresql. Here's my question. How to reset Request ID, for example: I want the Request ID to start from 2017000001, instead of starting to 1. Kindly give me a detailed procedure on doing it. Thank you very much in advance! OB
Template Categories
Hello everyone, I just start to use ServiceDeskPlus and its a really nice tool for IT Services. The problems is that it has a lot of things to configure. I´m having a bit of problems to add a new templates categories because i added new templates but when i sign in with a requester user i cant see the new templates categories. Do someone which can be the problem? thanks very much regards. PD: i dont know if its the correct place to write it (sorry about my english )
Latest patch casuing ZOHO Report issues!
HI Team - I've upgraded to the latest patch and having some issues with Analytic Plus (Zoho). 1. Nothing available in left hand pane when editing a report; it's merely blank. Nothing to drag and drop 2. Certain custom fields are BLANK when clicking on "Underlying Data" in the report. However, when I got to the view which houses the custom fields, its populated correctly. The lookups seem to be broken. A. These looks are not custom, rather what is available by default. Please assist ASAP, this
ADSelfService Plus 5326 released with AD domain to domain password synchronization
Hello Everyone! We are glad to release the latest version of ADSelfService Plus - build 5326. This release brings Active Directory domain to domain synchronization feature along with some other enhancements and bug fixes. Enhancements: AD domain-to-domain password sync: Now you can enable password synchronization between two or more Active Directory domains. Option to synchronize passwords only after successful password reset in Active Directory. Ability to identify the IP addresses of machines used
Question on archiving
We are considering turning on Archiving A few questions: 1) The Report module doesn't seem to have any built in reports for searching / reporting against the archive- is the only method through the Request GUI? 2) Are any fields or functions deprecated when its moved to the archive? Or is it an exact copy of the production version? In other words are links to file attachments, conversations, notes, etc all preserved?
don’t change a field during Asset Scan
Hi Dear, I have a problem with asset management, I scan my workstation by agent , after scan I change the PN field as the value that I want , Then after a new scan the PN field was replaced by asset management agent, I don’t want to change this field during scan How I can do it?
Intergration with Open Service Catalog Manager
Hi, Do you have integration SDP with Open Service Catalog Manager?
device Expert to NCM Migration Pack
HI, we have the latest version of Device Expert and would like to upgrade to NCM but don't want to start from scratch . since one year we getting the response from support team , it will be released shortly without any new update. is there any idea?
Issue with File Monitor
Hi All, There seems to be an issue with FileMonitor. We are currently monitoring our Jboss log file for errors using Application Manager's File Monitor plugin. The error is just a regular expression watching for a particular string in the log file. If it finds the string, it should notify us via alerts. But we have noticed that alert notification is not correct. For example, it says it matched the string but when I look at the actual log file, I do not find the string in it. But when I click on 'View
Custom Monitor graph to Dashboard
Hi all, I wonder is it possible to add custom monitor graph to dashboard. Tried to do that through Inventory -> Tick the server -> Generate Reports, however I cannot see the custom monitor in the list. I can see the graph on the Custom monitor page the problem is to turn it into Widget on the dashboard. Kind regards, Pavel
Deleting a folder on multiple computers
I need to delete a zipped folder on multiple computers. I understand that I go and create a new configuration, then choose "Delete Folder" but I can't figure out what to put in the source folder screen. How to you put something like \\192.168.x.x\c\foldername if it's on multiple computers? Any help is appreciated. Darren
test email
Hi, how can i send test email from SDP-MSP? Best Regards, Hani M. Nasif Systems Engineer Mobile : +966 550184521 Email : hnasif@trust-arabia.com www.trust-arabia.com
SLA Breach calculation
Dear All, Greetings! Can anyone help me with my below query on SLA breach. I just want a query to find out the amount of time a ticket has remained "open" after it has breached the SLA. The report should exclude the time the ticket has been under "onhold" status even after breach. Regards, Rama.
Problem Load Cleint Web Portal
hi My version is last 9.3 Build 9301 Afther update java to jre1.8.0_12164 Portal No header menu
Android App login through AD authentication
Hi Team, I had just downloaded the SDP app from Google play store & configure the same with my working setup. I have the latest version of SDP with latest build as 9300 updated few days back. Now I am able to login in App through built-in administrator account but not able to login through AD account. It says AD authentication will work with build 9300 & above but I have already updated my server. Can u help in this regard that why I am not able to login through AD authrntication?? Regards Prashant
Report File (.XLS) Corrupted
Refer this link that i was post before https://forums.manageengine.com/topic/report-file-xls-corrupted#49000008308667 Why i cannot open report .xls file after i download it, and it said "excel found unreadable content....". Before it was okay.
Share Dashboard
In the new version is the option to share the desktop with users. But it seems only to share with technicians and not with requesters. Do I mis something?
Master Child Ticket Function
Hi Support, Is there any Master and Child incident function in Manage Engine. Example I've have one master incident for an Incident I want to close those child incident upon the master incident Regards, Vincent
cannot install manage engine service desk
how to install manage engine service desk on Centos7?
Notification emails are only sent after logging into the console
Hello, We are having issues with the Notification emails not being sent according to the schedule. The Notification emails are only sent after logging into the console. We tried installing the service, but the service fails to start. "Some services stop automatically if they are not in use by other services or programs." Suggestions? Thanks Ron
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