Request Status Scheduler for On-Hold Tickets - Not working
Has anyone used the "Request Status Scheduler" icon that appears next to the On-Hold Status in requests. You are suppose to be able to set the request to automatically move from On-Hold to Open or Work in Progress at a particular date/time. I have attempted to use this from several tickets and the status does not update/change. Any idea on how this actually works or if it does work at all????