I have a Business Rule setup to process incoming emails, if the sender is a certain email address and a string appears in the content, then it should apply an incident template, which in turn resolves the call.

This seems to not work for one scheduled email which is sent in, but works for others. I am sending the output of some cron jobs to servicedesk and if the text contains "completed" then it should close the call.

Is there any debugging or logs for business rule processing?

Or could a new feature be that the process is put into the request history, showing what is true/false on business rules processed?

Thanks
John