Unlock or reset password generate 2 verification codes or secure link via email
When using the latest version 5.3.5325, if I unlock account or reset password using email verification or sms verification, it will send out 2 emails or 2 sms. Only 1 of the verification code is valid while the other already expired. Why does it generate 2 verification codes or secure link? This happen only when using Internet Explorer 11 to do the account unlock or password reset. For Chrome and Firefox, it is OK with only 1 email notification.
How to change sample Name
Hi, May I change screen sample name in ADSelf Service
OpManager 11.6 Can't discovery ESXI HOST
HI, all Vcenter cannot discovery VMware ESXi server in Opmanager 11.6 , I've added vCenter for monitoring via VMware protocol ,But all virtual machines is discovery successfully . However all the Host ESXi Server did not discovery, it not showed. Please advice the solution for this,thanks! (ESXI version 6.0.0) Alex
OpManager 12 Process Monitors
Is there a way for me to create a template that will add all running processes into the process monitor? We have been tasked with adding all desktops into OpManager and the main thing everyone wants to see is all the running processes and the resources they are using. I know I can add a desktop...go to process monitors...click associate...and select all. Is there a way to make this a template where all running processes are automatically added?
OpManager Probes Polls Per Second
Is there an optimum or best practice for the polls per second/load that is put on a probe before we add another probe into the environment? Is there a specific number we should aim for or not go over.
This build 10.0.47 is currently not recommended for your network. Please wait till you get latest build updates from Desktop Central.
small size 10.0.30 --> 10.0.47 =---> This build 10.0.47 is currently not recommended for your network. Please wait till you get latest build updates from Desktop Central. OMG, Dear DC Team it's repeated again & again How long will it be ? http://odarchuk.com
Service Desk installation over VMware 6.0 instance
Hi I wonder if someone can confirm if we can install ServiceDesk plus Enterprise in a Vmware 6.0 enviroment? If so , I wonder if there is some sort of document with the information about the procedures to perform this installation Thanks in advance
How to start/stop the SDP server
Before any upgrade it is recommended to make a backup. To do this, we have to stop the SDP server. Yes, I can stop the ManageEngine ServiceDesk Plus Service under Services, but in the Admin Guide, you can read: Shutdown ServiceDesk Plus on Windows Click Start -> Programs -> ManageEngine ServiceDesk Plus -> Shutdown ServiceDesk. A confirmation message is displayed. Click OK to proceed with the shutdown. Alternatively, right-click on the system tray icon and select Shut down Server. A confirmation
Sort the Available Technicians list when creating new Support Group
I was setting up a new support group yesterday and realized that the Available Technicians list does not appear to be sorted in any way. It would be nice to have this list sorted alphabetically.
Report by Technician
Report by Technician contains worklog informations about tickets (directly associated to a ticket). How can I extract worklog informtation created without tickets (i.e. task work logs)? Thanks
Business rule to assign to an account
Hello, I have one question. Is that possible to change the Account if a new ticket match one condition. I have an example. I would like to create an account called "Management Requests". It should be an account where limited technician can have access. If someone from my company send an email to "request@mycompany.com", I would like that this requests go to this new account. Unfortunately, because the guy who send the email is an existing Requester, then the email will go under the account of my
New update for Free Windows Admin Tool is released !
Enhancements : New Tool - Free Remote Control Tool is now introduced. Version : 3.0.11 We are pleased to announce a new update to Free Windows Admin Tools which includes a Free Remote Control tool, added to the list of 14 existing tools. This tool helps to take control over a remote computer for troubleshooting. Highlights of this tool: Troubleshoot computers across domains. Computers can be taken for remote without the help of any agents. Files can be shared between the computers. To download
Service catalog and incident interface
It will be great if the incident request mode will be categorized like the service catalog. So the users, when they login on the SD, could have a separate view for what are the requests to use for a service request or for an incident. Right now under the template categories page I have all my service catalog and an "others" section with all the incident model: - Email - sub category 1 - sub category 2 - Internet access - sub category 1 - sub category 2 - Others - incident
Resolution email
Hi, I might be being blind but i cannot find how to change the default resolution emal template. I'm sure it used to include the resolution details but now it just shows the Ticket description and the subject is changed to "Resolved" there isn't even a link to the ticket so the end user can click on it. I've been through all the admin menus but cant find one to change this, Anyone able to help?
Not recieving scheduled report from NFA 12
Hi guys, well, i've been using NFA in his 12th version for a quiet a while and it's been working as hell untel yesterday, some of the scheduled reports are stoped and i started receiving an automail from the server saying: Dear User, This is an automated mail generated by Netflow Analyzer Report Generation Engine. Problem while sending the report.[ Problem could be of large File size Report details:Report Type :Conversation Report Report Generation Time: Fri, 24 Feb 2017 08:25:01 CET could
Report
hi all, i have this report, this report show me all incidents avg. but i want I priority avg, II priority avg and etc. it is possible? please help me thank you SELECT ti.FIRST_NAME "Technician", qd.QUEUENAME "Group", TO_CHAR(((avg(wos.assignedtime)-avg(wo.createdtime))/1000 || ' second')::interval, 'HH24:MI:SS') "Avg Assigned Time", TO_CHAR(((avg(wo.resolvedtime)-avg(wo.createdtime))/1000 || ' second')::interval, 'HH24:MI:SS') "Avg Resolvedtime Time", TO_CHAR(((avg(wo.RESPONDEDTIME)-avg(wo.createdtime))/1000
EventLog Analyzer attempts to connect to hosts using Administrator account
I have a problem with ELA trying to connect to my hosts using the Administrator account even though that is not the account provided in the Edit Host Details page. Collection of data is successful using the correct account but my logs are being populated with these failed Administrator attempts. Is there a default account setting that is used before the one set in the Host Details page? I'm using build 11022 Thanks, Jeremy
No devices shown on Firewall Analyser after configuring Fortigate
Good morning, We are currently configuring the latest version of Firewall Analyser with a Fortigate 1500D. The syslog server is up on port 1514 and the fortigate has been configured in line with the instruction here, http://help.fwanalyzer.com/configure-fortinet. However the list of devices remain empty. I have restarted the service a couple of times now. The Fortigate is showing that the logs are being sent. The firewall and the receiving server are on different subnets. I hope you can help.
Graphing a Script Monitor
Hi, I've got the following script monitor set up for a linux server which is working fine, however I'd like to graph the output over time so I can see trend the number of connections that are seen by the monitor, I just can't seem to nail it, any chance anyone can assist please? Thanks, main () { CONNS=`netstat -an | grep 3000 | wc -l` echo "Message: Connections calculated successfully." echo "Data:" echo -e "$CONNS" exit 0 } main $*
Change of 'Resolution Details' within 'Request Template', from hidden to shown
Hi, I'm wondering whether it is possible to make the 'Resolution Details' located within the 'Request Template' from its normal default non-dropped down box (hidden) to a dropped down box (as below) example. This is purely to save time when having to complete/close out a ticket when the user has to write something in the box, just another click that could be avoided if possible. I've dropped it down, as above, in the Request Template and saved, but when I go back into it the dialogue box is again
Configuring Dependencies by Monitor Type
Hi, Can anybody tell me how you configure dependencies for the Health attribute for a specific Monitor Type - ideally VMware ESX\ESXi. Our ESX hosts are all alerting on the following:- Events from VMware I would like to take this dependency out but the only way I can do this is by editing each ESX host individually. When I try to configure the Monitor Type - VMware ESX/ESXi and select Health, I tick both boxes (Override existing & Configure actions at Attribute level) but the Show Advanced
Mount Poing OPM
Hello all, Is there any possibility of monitoring the mount points through OP? I see that with the AP plugin I can monitor them, but is there any way to link it to the OP so that through it can show them? I have also seen that adding the WMI object can be monitored, but I can not find where the query can be made to add a custom monitor, I only have the option to add predefined monitors. Thanks, best regards. Jordi
IP address manager - Change IP address status manually (reserved)
Dear Experts, I would like to ask you in connection with the problem as you can see in my subject. I use a couple of IP addresses as NAT-ed IP address. These addresses are NAT-ed in my firewall, so they look like Unused addreses from my IPAM point of view. I would like to mark these addresses in IPAM as "Reserved IP addres" manually. There was a feature in earlier version of IPAM, but I can not see the possibility in the actual version (12.00) Do you have any idea about it? Thanks: Attila Odrobina
Manage Engine Service Desk Plus 9035 VS 9300
Hi Support, Appreciate you could list down the extra function between version 9035 VS 9300. Regards, Vincent
Manage Engine Service Desk Plus 9035 upgrade
Hi Support, I am planning to upgrade my Manage Engine to 9300. Appreciate you could list down the steps to assist me. Regards, Vincent
Cisco Call Manager integrate with SupportCenter Plus
Hi Can Cisco Call Manager Express CCME ver8.0 work with Support Center Plus CTI? thanks tom
Scheduled reports
Is there a way to view other technician's scheduled reports? I have quite a few scheduled reports that have been created with my account, however if an alteration needs to be made to these reports and I'm not in the office then they can't be accessed by any other technician. Is this possible? Thanks
Software Allocated To Site
Hello, Why are we unable to edit the "Allocated To Site" field in the Software License? I have Sites that have changed names and I need to update this field. Deleting and re-allocating our keys is not a viable option. Locking this field down doesn't seem necessary. Thanks, David EDIT: (clarify setup) SQL: PGSQL SDP: Version 9.1 Build 9114
Project Permissions Question
What are the minimum permissions needed to link a request to a project?
"Colored" Notification
Hello, we've just updated our SDP to Build 9233 and now I see that there is no colored background on the latest, no read Notification when I click on the "Bell-symbol".. There is a red square with the numbers of new Notifications like before but the background for unread Notifications is gone... Is this what you wanted or maybe a bug or known error? Thanks in Advance Florian
In-line images explanation
Hi We have a situation where we receive emails from customers with imaged imbedded into the body of the mail. SCP places these in the inlineimages folder. If I forward this request to my email address and open this in Outlook the image is visible and also an attachment. If I forward this to Salesforce the image is not displayed and no attachment is received. The Salesforce developers are asking if SCP can be changed in any way to sent the image in such a way for them to display it? Regards Graeme
reIndexData.bat File
Hello, Can I get a working reindexData.bat for my ServiceDesk? I am running build 9300 using MSSQL if that is helpful. When I run "reindexdata.bat Solutions" I receive message "The system cannot find the path specified." If the issue is something other than the .bat file, please advise. Thank you, Perry
Where is field for Maintenance Cost defined?
Trying to modify the text on "Maintenance Cost" in the contract module, but cannot determine where it is defined in Admin. Looked all through Contracts, Assets, Vendors to no avail.
Manadtory topic field in Problem Module
Is there a way to not require a Topic field when filling out the solution in a Problem ticket? Thanks.
Importing Resources from MS project
I am trying to import MPP files in the project section. The projects import successfully, but the resources (owners) which i assigned in MS project are not imported into manageengine. How can i import task owners from MS project into Manageengine?
How to create new topic with Solutions
I need to create a new topic for solutions, but everytime I try is wants me to pick the parent topic to add to. I would like to create a new topic as the parent and then add solutions under it to help keep it from being lost within the other sub topics. Thanks in advance for any help. Colby
Worklog Type column
Hi, We would like to have ''Worklog Type'', as a column for work logs. Could this be implemented? Thanks
25 max asset association to tickets -- Again
Hi guys, I am in dire need to be able to associate more than 25 assets to one ticket. Is there a setting in SDP that I can play with so I can get to 30+ asset association? Thanks. I can't give you a list of my equipment but it's there, and I need to put all the stuff on a number of tickets. Thanks
Requester Name Change Causes Two Accounts
When a user has a name changed (because of marriage etc) their name and username change, and they get a second email with their new name. Example: Old: Jane Smith, username jsmith, email jsmith@email.com New: Jane Jones, username jjones, email jjones@email.com & jsmith@email.com When AD syncs into SDP we get two accounts. We have Override user information based on e-mail ID turned on, but the user gets a new primary email address and keeps their old one as well. I am assuming that since there
Incident Template - Field & Form Rules
I am trying to set some field & form rules to the default incident template. I have attached a picture on the setting I am trying to get to work. I have set the following rule: Rule execution: On create / edit Event: On field change - Category Conditions Site - contains - 24- (all sites are imported from AD, and sites that starts with 24- is Stockholm in this case) and Category - is - IT Services Actions Set field - Group - IT Stockholm (I dont get a drop down menu here...) For some reason this does
Next Page
