Feature Request: Project fields dynamic editing
Feature Request to enable more fields in the Project tasks/milestone window to be dynamically editable. Also the ability to change the Task creation to behave similar to MS Project -- quickly add rows of tasks without having to open new task windows. SD 9302 Enterprise MS SQL ------------------------- Ottawa - Canada
Date Field Widgets not working after upgrade to version 9309
Hi we are having problems with the date fields after the upgrade. Nothing happens if you click on the date widget - no error message at all.
Can"t access configuration item types after 9311 upgrade
Can"t access configuration item types after 9311 upgrade. Anybody knows what they can be
Auto fill technician as change owner
Is there a way to automatically fill the username of whoever is entering in a change/request/problem into a field? I would like this done as the form is created. Example: If i'm entering a ticket as a technician, I want my name as the Change Owner automatically.
Request View Dropdown
Is there a way to adjust this in any way we have several of these options we never use. In addition we are attempting to create a new one but there are no options in the filters for tasks? Am i missing something possibly?
Contracts - Date error when importing xls
Hi, I get an error when trying to import an .xls-file into the contracts module. I read in another thread that the cells that holds the information about the dates needs to be formatted correctly for the import to work, and i've tried formatting the cells but i still get the error. SDP 9305, MSSQL 1) Date parsing error : Unparseable date: "2012.12.31" 2701,TeliaSonera 4058679,Maintenance,,TeliaSonera,,,,2010.01.01,2012.12.31,0.0,,,,, 2) Date parsing error : Unparseable date: "2013.03.31" 901,Dell
is it posible to get the data from service desk to my own website?
I'm trying to connect to the database so i ca use the information on my own website. Is this possible or not?
Send email reply to "reply to" email not to "from"
Hi, Is there any way to send email respond to request to "reply-to" email not to "from" email. Right now our reply goes to "from" field from headers which in our scenario is incorrect. Any hint on how to achieve it would be highly appreciated. Thanks, Peter
IE and dropped request replies or failed add request submissions by users
We have been having users experiencing these issues, to try another browser other than IE, and these symptoms went away for them. We have had this issue for a while now, we just updated last night to 9310, but I am here asking if there were any specific IE fixes put in place regarding the failed add request submission? They requests just go nowhere when the users click submit. You can try again, and get both results, successful, and unsuccessful by just attempting to add another ticket. Its hit or
Custom menu to add specific ticket view?
I'd like to know if it is possible to create a customized menu that will allow us to display a customized view (customfilter) of tickets Request Type = Incident Request Group = Service Delivery Sortby Priority If so, how can we accomplish this? Thanks, Adam
HTML tags in subject
Hello, I have a problem. When request mark as completed user receive message with "<body> <div> <p> </p> </div> </body>" tags in subject. How I can fix this issue? Regards, Anton
Old/Deleted accounts showing up on scheduled report
Hello, We have an automated report that is sent out every Monday. In this report we are seeing accounts that have permissions (send as) to mailboxes in our organization. If I manually run the report it shows the proper information. Are reports using cached information somewhere that have to be purged? Thanks P
FIrst Call Resolution(FCR) - Need Suggestions
Hello Customers, Hope you all are benefiting with features that we have so far in our product. Here is another one for which we want you to help us with your valuable suggestions. FCR : FCR stands for 'First Call Resolution' / 'First Contact Resolution' and it is about addressing customers issues with solutions over the first time contact. Benefits of FCR : * Could be one of the metric to guage the SupportReps knowledge / Skill / Expertise. * Could be an indicator while enhancing the knowledge
Attached Documents to Assets
I would like to see a date uploaded column to the documents I upload to the assets. This lets me know when this was accomplished.
RecoveryManager Plus Rolls out Build 5300 [12 June 2017]
Hello, Everyone! We are glad to release the latest version of RecoveryManager Plus – build 5300 This new version introduces ‘Hyper-V virtual machine backup and restoration’ along with other new features and enhancements. New Features: Hyper-V backup and restoration: RecoveryManager Plus now allows you to backup and restore Hyper-V virtual machines in addition to VMware virtual machines. Easy revert of VMware virtual machines: Undo all changes made to virtual machines after the last backup and instantly revert them
Can we personalise the domain display name when synchronising with multiple domains?
We're using ADSelfService Plus to synchronise passwords between two Active Directory domains. Not all of our users have accounts in both domains so I'd like them to be able to select which accounts they update their password for. I'm concerned that the majority of our users will not know about this second domain so the name displayed in the "Select Accounts" dropdown won't mean anything to them and will cause more support calls than we're saving. Can we change how this list is displayed, i.e.
Error in update servicepack
Hello, good morning everyone
My name is André Ferreira
I am trying to perform the installation of the new service pack but it is displaying the following error:
You are trying to apply the patch over upgrade failed setup. Hence this patch can not be applied. Please contact Support for further assistance. And when trying to start the system it returns me the following error:
PPM Installation failed. Please contact the support team.
Failed to start the server. Please refer logs for more details
However
Hostname in report URL for scheduled email reports
When receiving scheduled email reports established in desktop central with "Publish reports on the Desktop Central server and send the URL" selected, the link to the report within the email begins with the server's IP as opposed to the FQDN. As we are currently utilizing https with SSL certificates, this causes a certificate error when trying to access desktop central through the provided link. Is there a way to replace the IP in the generated report URL with the the FQDN of the server?
Processing requests from unattended emails
Xerox copiers can be set to send alerts to a specific email address, when supplies are low, completely out and when there is a problem with the units. Is there a way to script the way ServiceDesk Plus handles this requests, and also to prevent SD+ to send a reply to them, since the machines do not allow the receipt of emails? I would like to stop the system, from doing anything else when the email from the Xerox machine arrives. I also thought of going into the helpdesk customizer section of the
SLA By Group
Hi everyone, Can i create an SLA by group? I have more than one group on the same Site, Application, SAP and Infrastructure and need SLA per group. It's possible? I just got SLA through SITE, but that does not solve my problem. And creating rules is a big problem because we use the same category to work on the servers, applications work on the same server than as infrastructure and SAP. anyone can help me? Thanks alot!
Email Commands
Is it possible, through email commands, to create a service request rather than an incident request ticket?
Add Column for Attachments to see what tickets have attachments
I would like to Add Column for Attachments to see what tickets have attachments attached to them.
Field & Forms Rules
I have a rule set for on field change, it shows some fields after the user has made a selection but it is not working properly. After the user makes the selection the fields do not show until the user refreshes the page. Do I need to add a script as well to do an auto-refresh and if so does anyone have an example. Thanks,
there are open tasks, no close/resulted the request. how?
We could control that a request doesn´t change result o close if there are open task. The idea is avoided the user change to "result" (or close), whitout close all tasks. How could you do it?
Sending notification failed
Dear All, May I know the problem why i am receiving "Sending notification failed" error and can't reply the requester? Thank you! Hope to hear from you all! Thank you very much!! Best regards, Jei
[Feature][Request] Custom trigger script when there is a new mail reply
Hello, At first, I'm sorry if this is bothering you. But I have searched in many place for this feature in SDP. I only found out that there's a feature ID (SDF-61718) may relate to this. I think this is a very important feature that many company need it. Just wonder when will this be released . Or better, does anyone know some workaround out there for this? Thanks a lot for those who read this :) . Cheers
CustomScripts
Hello, I can not get my ServiceDesk\custom\scripts\CustomScripts.js file loaded in the views. Can you help me? (It works on Linux)
Importing from Active Directory
Attempting to import from Active Directory. Only 16 records are being imported from over 100 in the Organization Unit that is selected.
Chrome complete page load in 30 seconds
With browser Google Chrome the main page is completly opened after 30 seconds and if open the console of the browser I see the following advise: thirdparty.js:5 [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/. send @ thirdparty.js:5 :8081/commFrame.do Failed to load resource: net::ERR_CONNECTION_TIMED_OUT The server is published on port 443 and I haven't any
SQL 2014 problems
greetings, im having problems installing Service Desk Plus with SQL 2014 is compactible with this DB? because i install the native client 11, and comand line 11 but in the moment whent i test to conect to the Instance show "Loggin failed" i need to install some native client specific?
Move archive logs to a different server?
I have recently decided to use a different server (Linux) instead of Windows. I know I have to use a syslog agent. However I have about 20GB worth of archive logs from the old EventLog Analyzer server I would like the new Linux server to see. It appears there is a way of importing them one at a time. Is this correct? Also is there a way of importing them all at once as it will take some time to select every file one at a time.
Query Eventlog database
Dear, Is there a way to query EventLog Database from an external source? for example query postgre to show all entries with IP "10.0.....". Thanks
Report showing User vs Screensaver Initiated Lockouts
I work in medical, so our staff should always be locking their machines. Is there a way to have a report show when user has left the machine unattended and the screensaver has locked the computer? The User Idle Time under Local Logon/Logoff reports seems to come close but appears to show some confusing information, see attached. Are all Security Event 4800 listed as [LOCK] including the screensaver initiated events and then paired with the following [UNLOCK] event? And then all [SCREENSAVER] events
Juniper SRX240H2
Hi, We use latest version of eventlog analyzer and set juniper to send syslog to it but we have no data in reports about firewall. what we can do?
SMB v1
So SMB v1 is being disabled all over the globe due to the WannaCry Malware. I have seen reports on other forums that this breaks Active Directory PassThrough authentication for ServiceDesk Plus when disabled on domain controllers. We are on the edge of disabling SMB v1. Would someone please confirm this issue, what else is going to break and if/when a fix is forth coming if there are issues? Thanks!
Gateway server
Hi. I want to implement ADAudit Plus in a multiple forest environment. The forests are separated by firewalls, and opening the required ports between the DCs of every forest to a single server is not possible. Is there a way to implement a gateway per forest/vlan to collect the data and pass it through (point-to-point) to a central ADAudit server? Thanks in advance
Survey Notifications?
Is there a way now or can there be in a future release, a way to get a notifications to "X" group of users when a survey has a value below a set-able threshold? So If the rating is 4 or less, send and email with the survey info to Bob, Steve, Bob, and Ted? This would allow robust followup for the managers or supervisors to address any issues immediately. I know a large survey enhancement is close (any hints when?). Was just wondering if something like this was in there or could be added. Thanks David
The issue of Passthrough feature in OPM
Hi All, Recently we tested the Passthrough feature in OPM with version 11600 in lab, then we would enable the feature in our production environnment(Central-probe). According to the userguide, it is fine until enabling the passthrough option, and the browser has poped a window to login for authentication. Actually, my broswer has been set to trust the site to avoid the popup window before enabling the option. Then I have tried to enter the opm server account/opm account/the computer
Remote control through Internet
I installed Servicedesk plus MSP in the cloud server. I want to take the remote control on the machine through Internet. My computer is on the private network and use Internet. I want to take the remote control permanently. What is the solution?
url monitoring (without proxy)
Hi Team, we have few URLs which i am not able to access with no proxy setting. APM installation is also not using any proxy. so suggest me how can i monitor these urls? is it possible to set proxy setting for each URL separately.
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