Duplicate Technician
When I am assigning a request my name shows twice in the technician drop down, both as Eric Griswold and as Griswold, Eric.
When I go to the technician list in configuration wizard only Griswold, Eric shows.
How can i remove the other "phantom" technician Eric Griswold?
We have 38 technicians in the technician list, but the dropdown shows 39 as it includes Eric Griswold.
Any ideas would be appreciated. I can only assume there is conflict logic somewhere but I have looked everywhere with no luck.
Thank you for any help you could provide!
Eric