Dear Users,

SDP 9313 has been released and can be downloaded from the URL below,

https://www.manageengine.com/products/service-desk/service-packs.html

Issues Fixed in 9313:

     

      
SD-67431: In SSO enabled environments, owing to the POST data loss, web form data doesn't get submitted while creating or editing a request and form resets. Similarly, replies sent via email are not sent; in some cases resolutions, notes, and worklogs are not getting saved too.
      
SD-66780: Following issues have been fixed in the request module
      

       
Request form freezes while adding a request.
       
Technicians are getting logged out randomly.
      
     

Please refer to the below link for the steps to install the patch.
       

        https://www.manageengine.com/products/service-desk/service-packs.html#sp
       
       

        

       
       

        Regards,
       
       

        Edwin Vasantha Kumar
       
       

        Servicedesk Plus Team